Responding to Triggers: What happens in your brain when you go on-call

Imagine that you get to sleep late and you are woken up to a sad trombone at 2AM. You groggily get up and open your laptop, only to discover an entire availability zone is down. Your heart starts racing and you try to remember where the runbook is.

These are often the feelings that our customers go through when they are on-call. If you haven’t felt this yet before, you’re likely to experience this at least once in your tenure here at PagerDuty.

When you’re paged at 2AM, the emotions can run high. This lightning talk will explain what actually happens in your brain when you get paged and what you can do about it. We’ll walk through a simple, 5-step technique that will keep you calm while you’re firefighting.

Transcript

1. Responding to Triggers: What Happens in Your Brain When You Go On-Call Sweta Ackerman PagerCon 2016
11. 5 STEPS STOP BREATHE NOTICE REFLECT RESPOND
15. REFLECT
16. RESPOND