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心理的安全性について本気出して考えてみたら普段やってるチーミングの話だった #DevLOVE

心理的安全性について本気出して考えてみたら普段やってるチーミングの話だった #DevLOVE

2017年7月21日(金)DevLOVE関西「心理的安全性」のことに思いを馳せてみるにて。

TAKAKING22

July 21, 2017
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  1. !5",",*/(
    ৺ཧత҆શੑʹ͍ͭͯ
    ຊؾग़ͯ͠ߟ͑ͯΈͨΒ
    ීஈ΍ͬͯΔνʔϛϯάͷ࿩ͩͬͨ
    2017/07/21 DevLOVEؔ੢ɿʮ৺ཧత҆શੑʯͷ͜ͱʹࢥ͍Λ஘ͤͯΈΔ
    Takao Oyobe (@TAKAKING22)
    Rakuten, Inc.

    View full-size slide

  2. !5",",*/(
    ஫ҙࣄ߲
    0,
    ࣸਅࡱӨ0,Ͱ͢
    γϟολʔԻʹ͝஫ҙΛ
    εϥΠυ͸ެ։ࡁͰ͢
    ձࣾશମͷ࿩͸͠·ͤΜ
    ࢲୡͷ࿩Ͱ͢ʢυϯʣ
    ڭՊॻͷ࿩͸͠·ͤΜ
    ࢲୡͷ࿩Ͱ͢ʢυϯʣ
    ৺ཧత҆શ͸
    ۜͷ஄ؙͰ͸͋Γ·ͤΜ
    ແԻΧϝϥΞϓϦ͕͋Δͦ͏Ͱ͢

    View full-size slide

  3. !5",",*/(
    ৺ཧత҆શੑ

    View full-size slide

  4. !5",",*/(
    ৺ཧత҆શੑͱ͸
    ✓ 1TZDIPMPHJDBM4BGFUZΛ࿨༁ͨ͠৺ཧֶ༻ޠ
    ✓ ҰਓͻͱΓ͕ؾ݉Ͷͳ͘ൃݴͰ͖ͯɺ

    ຊདྷͷࣗ෼Λ҆৺ͯ͠͞Β͚ग़ͤΔঢ়ଶ΍งғؾ
    ✓ ৺ཧతͳෆ͕҆ͳ͍ঢ়ଶ

    View full-size slide

  5. !5",",*/(
    ৺ཧత҆શੑͱ͸
    ✓ ೥ʹެද͞Εͨ(PPHMF͕औΓ૊ΜͰ͖ͨ

    ࿑ಇվֵϓϩδΣΫτͷதͰ঺հ͞Εͯ࿩୊ʹ
    ✓ ੒ޭ͍ͯ͠ΔνʔϜʹ͸ڞ௨ͯ͠ʮ৺ཧత҆શੑʯ

    ͕උΘ͍ͬͯͨ
    ʲࢀߟʳ8IBU(PPHMF-FBSOFE'SPN*UT2VFTUUP#VJMEUIF1FSGFDU5FBN FO

    ‣ ࿨༁هࣄ͸ͪ͜Β

    View full-size slide

  6. !5",",*/(
    IUUQNPEFSOBHJMFPSHCZ+PTIVB,FSJFWTLZ
    ✓ ϞμϯΞδϟΠϧͷҰཁૉ
    ✓ "HJMFͰ঺հ
    ✓ "HJMF+BQBOͷجௐߨԋ
    ✓ "O[FOFFSJOH

    ʢ҆શʴΤϯδχΞϦϯάʣ

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  7. !5",",*/(
    ;ΜΘΓͨ͠࿩ʹͳΓͦ͏Ͱ͋Μ·Γಘҙ͡Όͳ͍ͳʔ
    վΊͯߟ͑ͯΈΔͱʜ
    ʮ৺ཧత҆શੑʯͬͯݴ༿͸ͳΜͱͳ͘஌ͬͯͯ΋
    ͲΜͳ΋ͷͳͷ͔Α͘Θ͔͍ͬͯͳ͍ͳ
    ΋΍ ΋΍
    ΋΍ ΋΍

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  8. !5",",*/(
    ʮ৺ཧత҆શੑʯʹ͍ͭͯɺ
    ͍Ζ͍ΖֶΜͰ
    ͍Ζ͍Ζߟ͑ͯ
    ࢥ͍Λ஘ͤͯΈͨ

    View full-size slide

  9. !5",",*/(
    IUUQTTQFBLFSEFDLDPNUBLBLJOH
    IUUQTXXXTMJEFTIBSFOFU5BLBP0ZPCFQSFTFOUBUJPOT

    View full-size slide

  10. !5",",*/(
    IUUQTTQFBLFSEFDLDPNUBLBLJOH
    IUUQTXXXTMJEFTIBSFOFU5BLBP0ZPCFQSFTFOUBUJPOT
    ʮ৺ཧత҆શੑʯʹ͍ͭͯɺ
    ͍Ζ͍ΖֶΜͰ
    ͍Ζ͍Ζߟ͑ͯ
    ࢥ͍Λ஘ͤͯΈͨΒ
    ීஈ΍ͬͯΔνʔϛϯάͷ࿩ͩͬͨ

    View full-size slide

  11. !5",",*/(
    νʔϛϯά
    lνʔϛϯά͸ɺڠಇ͢Δͱ͍͏ʮ׆ಈʯ
    Λද͢଄ޠz
    lνʔϜʹର͢Δैདྷͷߟ͑ํͱ͸ҧ͍ɺ
    νʔϛϯά͸੩తͳू·ΓͰ͸ͳ͘ɺ
    ׆ಈతͳϓϩηεz
    νʔϜ͕ػೳ͢Δͱ͸Ͳ͏͍͏͜ͱ͔ʗΤΠϛʔɾ$ɾΤυϞϯυιϯஶʢӳ࣏ग़൛ʣ

    View full-size slide

  12. !5",",*/(
    !5",",*/(
    ٴ෦ܟ༤
    ָఱגࣜձࣾΞϓϦέʔγϣϯΤϯδχΞ
    Ұൠࣾஂ๏ਓΞδϟΠϧνʔϜΛࢧ͑ΔձΛࢧ͑Δձ

    ۭલઈޙͷΞδϟΠϧϞϯελʔ
    ௒ઈౖ౭ͷے೑୲౰
    ਪ͠ϝϯɿࢁຊ࠼

    View full-size slide

  13. !5",",*/(
    ϓϩμΫτ։ൃͷݱ৔ʹ͓͍ͯɺ
    ͲΜͳෆ͕҆ੜ·ΕͯɺͦΕΛͲ͏ղܾͨ͠ͷ͔ɻ
    ͜Ε·Ͱͷνʔϛϯάࣄྫʹ͍ͭͯ;Γ͔͑Γͳ͕Β
    ࢲ͕ߟ͑ΔlνʔϜͱ৺ཧత҆શੑͷؔ܎z
    ʹ͍͓ͭͯ࿩͠·͢ɻ
    ࠓ೔ͷ͓࿩

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  14. !5",",*/(
    େࡕͰ΢έΔ
    ࠓ೔ͷΰʔϧ
    ✓ νʔϜͱ৺ཧత҆શੑʹ͍ͭͯߟ͑ͯΈΑ͔ͬͳ
    ✓ 0ZPCFͱ΋ͬͱ࿩ͯ͠Έ͍ͨͳʔ
    ͱࢥͬͯ΋Β͏

    View full-size slide

  15. !5",",*/(
    νʔϛϯάࣄྫ

    View full-size slide

  16. !5",",*/(
    ʁ
    νʔϜ
    νʔϜ͕໨ࢦ͢ΰʔϧ

    View full-size slide

  17. !5",",*/(
    ྑ͍΋ͷΛ
    ྑ͍ͭ͘ΓํͰ
    ࡞Γଓ͚Δ
    νʔϜ
    νʔϜ͕໨ࢦ͢ΰʔϧ
    ͜͜͸֤ࣗͰ
    ౰ͯ͸ΊͯԼ͍͞

    View full-size slide

  18. !5",",*/(
    ݸਓ͕ಇ͘Ϟνϕʔγϣϯ
    ݸਓ
    ͓ۚΛՔ͍͗ͨ
    ಛʹ͋Γ·ͤΜɻ
    ٕज़ྗΛ͚͍ͭͨ
    ϢʔβʔʹتΜͰ΄͍͠

    View full-size slide

  19. !5",",*/(
    Ϟνϕʔγϣϯ
    O
    ݸਓ νʔϜ
    ໨ࢦ͢ΰʔϧ

    Ϊϟοϓ
    ͜Εͬͯϗϯτʂʁ

    View full-size slide

  20. !5",",*/(
    PO
    "DUJPO
    ৽͘͠νʔϜ͕Ͱ͖ͨ࣌ɾ৽͍͠νʔϜʹ+PJOͨ࣌͠ɺ
    ֤νʔϜϝϯόʔͱPOͰ࿩Λௌ͍ͯΈΔ
    ✓ ϝϯόʔͷ࿩Λௌͨ͘Ίͷ࣌ؒ
    ✓ ʮͲΜͳ͜ͱΛ΍Γ͍͔ͨʯ
    ✓ ʮࠓͷνʔϜʹ͍ͭͯͲ͏ࢥ͏͔ʯ
    ✓ ʮࠓͷνʔϜͰ͚ͭͩࣗ༝ʹม͑ΒΕΔͱͨ͠Βʁʯ

    View full-size slide

  21. !5",",*/(
    νʔϜʹ͍ͭͯߟ͑Δ৔͕ͳ͍
    %JTDPWFSZ
    ✓ ͜Ε·ͰνʔϜͷ͜ͱΛߟ͑Δػձ͕ͳ͔ͬͨ
    ✓ ୭͔ʢ্࢘ʁϦʔμʔʁʣ͕ߟ͑Δ΋ͷ
    ✓ ਖ਼ࣾһɾ೿ݣͳͲޏ༻ܗଶͷҧ͍ʹΑΔԕྀ

    View full-size slide

  22. !5",",*/(
    νʔϜͷ͜ͱΛߟ͑ͨ͜ͱ͕ͳ͔ͬͨ
    ஌Βͳ͍ʹෆ͔҆ͩΒڑ཭Λอͬͯ͠·͏

    View full-size slide

  23. !5",",*/(
    νʔϜ
    ݸਓ
    ݸਓͱνʔϜͷڑ཭͕ԕ͍

    View full-size slide

  24. !5",",*/(
    l௜໧͸νʔϛϯάͷअຐz
    νʔϜ͕ػೳ͢Δͱ͸Ͳ͏͍͏͜ͱ͔ʗΤΠϛʔɾ$ɾΤυϞϯυιϯஶʢӳ࣏ग़൛ʣ

    View full-size slide

  25. !5",",*/(
    1IPUPCZ'VOL%PPCZ IUUQTHPPHM4X8,U)

    Ұॹʹ࢓ࣄΛ͍ͯ͠Δ͚ͩͰ
    ·ͩνʔϜͰ͸ͳ͍

    View full-size slide

  26. !5",",*/(
    ;Γ͔͑Γ
    "DUJPO
    ࢓ࣄͷखΛࢭΊͯɺࣗ෼ୡͷ࢓ࣄ΍νʔϜʹ͍ͭͯߟ͑Δ࣌ؒΛ
    ఆظతʹͱΔ
    ✓ νʔϜʹ͍ͭͯߟ͑ΔͨΊͷ࣌ؒ
    ✓ ࣗ෼ୡͷ࢓ࣄΛ;Γ͔͑Δ
    ✓ ۈ຿ܗଶɾ໾৬ؔ܎ͳ͘ϑϥοτʹ

    શһ͕࿩͢

    View full-size slide

  27. !5",",*/(
    νʔϜΠϯηϓγϣϯσοΩ
    "DUJPO
    ࢓ࣄͷखΛࢭΊͯɺࣗ෼ୡͷνʔϜͷະདྷʹ͍ͭͯߟ͑ͯ߹ҙ͢Δ
    ✓ νʔϜͷະདྷΛߟ͑ΔͨΊͷ࣌ؒ
    ✓ νʔϜͷ໨ࢦ͢ํ޲ΛܾΊͯɺ

    ϕΫτϧΛͭ͘Δ
    ✓ νʔϜશһͰ߹ҙ͢Δ
    ʲࢀߟʳ5FBN3FGBDUPSJOHڧ͍νʔϜΛͭ͘Δٕज़

    View full-size slide

  28. !5",",*/(
    ݸਓ νʔϜ
    ݸਓͱݸਓɾݸਓͱνʔϜ͕
    ରཱ͢Δߏਤʹ͢ΔͷͰ͸ͳ͘

    View full-size slide

  29. !5",",*/(
    ݸਓ
    ݸਓ
    ݸਓ
    νʔϜ
    ࢲͨͪ νʔϜ
    WT໰୊ͷߏਤʹ͢Δ
    ໰୊

    View full-size slide

  30. !5",",*/(
    lݴ͑ΔԽz

    View full-size slide

  31. !5",",*/(
    ݴ͑ΔԽ
    ✓ νʔϜʹڥΛͭ͘Βͳ͍
    ✓ ϑϥοτͳίϛϡχέʔγϣϯ
    ✓ ໰୊ͳͲωΨςΟϒʹࢥ͑Δ͜ͱ΋཰௚ʹ࿩ͤΔ
    ✓ ٞ࿦͕Ͱ͖Δؔ܎

    View full-size slide

  32. !5",",*/(
    νʔϜͷ͜ͱΛߟ͑ͯΔͷ͕
    ͋ͳ͚ͨͩʹͳ͍ͬͯ·ͤΜ͔ʁ
    ;Γ͔͑ΓΛ΍ͬͯΔ͚Ͳ͏·͍͔͘ͳ͍

    View full-size slide

  33. !5",",*/(
    νʔϜϝτϦΫεͷͭ
    ୭͕ͲΕ͘Β͍ൃݴ͍ͯ͠Δ͔

    View full-size slide

  34. !5",",*/(
    ࣦഊ͢Δͷ͕ා͍
    ࣦഊͨ͘͠ͳ͍ɾ੹ΊΒΕͨ͘ͳ͍͔Β௅ઓ͠ͳ͍

    View full-size slide

  35. !5",",*/(
    ࣦഊʹ͍ͭͯ࿩͢
    "DUJPO
    νʔϜͰʮνʔϜʹͱͬͯͷࣦഊʯʹ͍ͭͯ࿩͢
    ✓ νʔϜʹͱͬͯͷࣦഊͱ͸ͳΜͩΖ͏͔
    ✓ ݸਓ͕ߟ͍͑ͯΔࣦഊ͸ຊ౰ʹࣦഊͳͷ͔
    ✓ શһͰߟ͑ͯ߹ҙ͢Δ

    View full-size slide

  36. !5",",*/(
    ҙ֎ͱࣦഊͬͯগͳ͍ʂʁ
    %JTDPWFSZ
    ✓ ҙ֎ͱࣦഊͩͱࢥ͍ͬͯΔ͜ͱ͸ࣦഊͰ͸ͳ͍
    ✓ ͦ΋ͦ΋༧ଌෆೳͳ͜ͱΛ࢓ࣄʹ͍ͯ͠ΔͷͰɺ

    ʮ݁Ռ͕ग़ͳ͍ʹࣦഊʯͰ͸ͳ͍͜ͱ͕ଟ͍
    ✓ ࣦഊΛ໌֬ʹ͢Δ͜ͱͰෆ͕҆গͳ͘ͳΔ

    View full-size slide

  37. !5",",*/(
    ʮࣦഊʯͰ͸ͳ͘ʮֶͼʯ΁

    View full-size slide

  38. !5",",*/(
    ϫʔσΟϯά
    "DUJPO
    ✓ ʮࢲʯ˰ʮࢲͨͪʯ
    ✓ ʮࣦഊʯ˰ʮֶͼʯ
    ✓ ϙδςΟϒͳݴ༿Λ࢖͏Α͏ʹ͢Δ

    View full-size slide

  39. !5",",*/(
    Ϟνϕʔγϣϯ
    ݸਓ νʔϜ
    ໨ࢦ͢ΰʔϧ
    Ϊϟοϓ

    View full-size slide

  40. !5",",*/(
    ͏·͍͘͘·Ͱʹ͸͕͔͔࣌ؒΔͷͰ
    ܁Γฦ͔͢͠ͳ͍

    View full-size slide

  41. !5",",*/(
    PO
    "DUJPO
    ఆظతʹରͰϝϯόʔͷ࿩Λฉ࣌ؒ͘Λͭ͘Δ
    ✓ ϝϯόʔͷͨΊͷ࣌ؒ
    ✓ POͷํ͕࿩͠΍͍͢τϐοΫ΋͋Δ
    ʲࢀߟʳϠϑʔͷPOʗຊؒߒีஶʢμΠϠϞϯυࣾʣ

    View full-size slide

  42. !5",",*/(
    υϥοΨʔ෩;Γ͔͑Γ
    "DUJPO
    νʔϜͱݸਓʹର͢Δظ଴Λݟ͑ΔԽ͢Δ

    View full-size slide

  43. !5",",*/(
    υϥοΨʔ෩;Γ͔͑Γ
    "DUJPO
    νʔϜͱݸਓʹର͢Δظ଴Λݟ͑ΔԽ͢Δ
    ✓ ࢓ࣄͷઅ໨΍ظ຤ͳͲʹ࣮ࢪ͢Δ
    ✓ ֤ݸਓ͕ߟ͑ΔࠓճνʔϜ͕Ͱ͖ͨ͜ͱͱ

    ࣍ʹνʔϜͰͰ͖ΔΑ͏ʹ͍ͨ͜͠ͱΛ͢Γ߹ΘͤΔ
    ✓ ࣗ෼ࣗ਎͕ߩݙͰ͖ͨɾ࣍ʹߩݙ͍ͨ͠ͱࢥ͏͜ͱͱ

    ϝϯόʔ͔ΒͷධՁɾظ଴஋Λ͢Γ߹ΘͤΔ

    View full-size slide

  44. !5",",*/(
    ͓ۚΛՔ͍͗ͨ
    ಛʹ͋Γ·ͤΜɻ
    ٕज़ྗΛ͚͍ͭͨ
    ϢʔβʔʹتΜͰ΄͍͠
    ݸਓͷϞνϕʔγϣϯͱνʔϜͷΰʔϧΛ
    ͭͳ͛ͯ͋͛ΔΠϝʔδ
    ྑ͍΋ͷΛ
    ྑ͍ͭ͘ΓํͰ
    ࡞Γଓ͚Δ
    ޮ཰తʹ࢓ࣄऴΘΒͤͯ
    ૣ͘ؼΕΔΑ͏ʹ͠Α͏
    ϢʔβʔʹՁ஋Λఏڙͯ͠
    ϑΟʔυόοΫ΋Β͓͏
    ྑ͍΋ͷͭ͘ΔͨΊʹ
    ͨ͘͞ΜҾ͖ग़͠Λ૿΍ͦ͏
    ྑ͍΋ͷΛͭͬͯ͘
    νʔϜɾݸਓͷՁ஋΋্͛Α͏

    View full-size slide

  45. !5",",*/(
    Ұॹʹಇ͘͜ͱ͕Ͱ͖ͳ͍ਓ͸
    ͍Δ͔΋͠Εͳ͍

    View full-size slide

  46. !5",",*/(
    Ͱ΋ͦͷ൑அ͸ૣ͘ͳ͍ͩΖ͏͔

    View full-size slide

  47. !5",",*/(
    γεςϜࢥߟͰߟ͑ΒΕΔͱ͍͍ΑͶ
    IUUQTXXXTMJEFTIBSFOFUTFDSFU.D,&4RXM%E[ZW
    ͏·͍͔͘ͳ͍ͱ͖͸ɺ
    ਓͰ͸ͳ͘࢓૊ΈΛٙ͏

    View full-size slide

  48. !5",",*/(
    νʔϜͷ֎
    ʢͪΐͬͱ͚ͩʣ

    View full-size slide

  49. !5",",*/(
    νʔϜͷ֎͔Β΋
    Ԡԉͯ͘͠ΕΔͱخ͍͠ΑͶ

    View full-size slide

  50. !5",",*/(
    ্࢘
    νʔϜ
    νʔϜͱ্࢘

    View full-size slide

  51. !5",",*/(
    Θ͔Βͳ͍ɺ஥ؒʹೖΕͳ͍
    ෆ͔҆ͩΒ൱ఆతͳ͜ͱΛݴ͍ͨ͘ͳͬͯ͠·͏

    View full-size slide

  52. !5",",*/(
    ׶͑ͯ૬ஊ͢Δ
    "DUJPO
    ใࠂͰ͸ͳ͘׶͑ͯ૬ஊܗࣜͰ্࢘ͱίϛϡχέʔγϣϯ͢Δ
    ✓ lใࠂzͰ͸ͳ͘׶͑ͯl૬ஊzΛ͢Δ
    ✓ ʮ͜͏͠Α͏ͱࢥͬͯΔΜͰ͚͢ͲͲ͏ࢥ͍·͔͢ʁʯ
    ✓ ࣄޙͰͷίϛϡχέʔγϣϯʢใࠂʣΑΓ΋ɺ

    ҰॹʹਐΊ͍ͯΔײ֮Λ࣋ͬͯ΋Β͑Δ

    View full-size slide

  53. !5",",*/(
    ্࢘΋ऐ͍͠ΜͩΑ
    %JTDPWFSZ
    ✓ ݱ৔ʹ͍ͨࠒΑΓݽಠΛײ͍ͯ͡Δ͜ͱ͕ଟ͍
    ✓ ্࢘ʹ΋্͕͍࢘ͯಉ͡Α͏ʹ೰ΜͰ͍Δ
    ✓ ໨ࢦͯ͠Δΰʔϧ͸ಉ͡ϋζ

    View full-size slide

  54. !5",",*/(
    ্Լؔ܎Ͱ͸ͳ͘ର౳ʹ෇͖߹͏
    ଶ౓Ͱ͸ͳͯ͘ࢹ࠲

    View full-size slide

  55. !5",",*/(
    Ԡԉͨ͘͠ͳΔνʔϜʹͳΔ
    1IPUPCZWLBOBZB IUUQTHPPHM.N(UY

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  56. !5",",*/(
    ૊৫
    νʔϜ
    νʔϜͱ૊৫

    View full-size slide

  57. !5",",*/(
    ະདྷձٞ
    "DUJPO
    ૊৫Ϩϕϧͷ;Γ͔͑Γɺ૊৫ͷະདྷΛߟ͑Δ৔
    ✓ ૊৫ͷ͜ͱΛߟ͑ΔͨΊ͚ͩͷ࣌ؒ
    ✓ ໾৬ؔ܎ͳ͘ϑϥοτʹ
    ✓ શһ͕ࣗ෼Ͱߟ͑ͯ࿩͢
    ✓ શһͰ߹ҙ͢Δ
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  58. !5",",*/(
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  59. !5",",*/(
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  60. !5",",*/(
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  61. !5",",*/(
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  62. !5",",*/(
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  63. !5",",*/(
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  64. !5",",*/(
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  65. !5",",*/(
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  68. !5",",*/(
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  69. !5",",*/(
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  70. !5",",*/(
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  73. !5",",*/(
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  74. !5",",*/(
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  75. !5",",*/(
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  76. !5",",*/(
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  80. !5",",*/(
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  81. !5",",*/(
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    ͦΕ͕تͼͰ͋Δɻz
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  82. !5",",*/(
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  83. !5",",*/(
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  85. !5",",*/(
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  86. !5",",*/(
    ϓϩμΫτ͕ಈ͍ͨ࣌ɺ
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  87. !5",",*/(
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  88. !5",",*/(
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  89. !5",",*/(
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