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心理的安全性について本気出して考えてみたら普段やってるチーミングの話だった #DevLOVE
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TAKAKING22
July 21, 2017
Technology
12
17k
心理的安全性について本気出して考えてみたら普段やってるチーミングの話だった #DevLOVE
2017年7月21日(金)DevLOVE関西「心理的安全性」のことに思いを馳せてみるにて。
TAKAKING22
July 21, 2017
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Transcript
!5",",*/( ৺ཧత҆શੑʹ͍ͭͯ ຊؾग़ͯ͠ߟ͑ͯΈͨΒ ීஈͬͯΔνʔϛϯάͷͩͬͨ 2017/07/21 DevLOVEؔɿʮ৺ཧత҆શੑʯͷ͜ͱʹࢥ͍ΛͤͯΈΔ Takao Oyobe (@TAKAKING22) Rakuten,
Inc.
!5",",*/( ҙࣄ߲ 0, ࣸਅࡱӨ0,Ͱ͢ γϟολʔԻʹ͝ҙΛ εϥΠυެ։ࡁͰ͢ ձࣾશମͷ͠·ͤΜ ࢲୡͷͰ͢ʢυϯʣ ڭՊॻͷ͠·ͤΜ ࢲୡͷͰ͢ʢυϯʣ
৺ཧత҆શ ۜͷؙͰ͋Γ·ͤΜ ແԻΧϝϥΞϓϦ͕͋Δͦ͏Ͱ͢
!5",",*/( ৺ཧత҆શੑ
!5",",*/( ৺ཧత҆શੑͱ ✓ 1TZDIPMPHJDBM4BGFUZΛ༁ͨ͠৺ཧֶ༻ޠ ✓ ҰਓͻͱΓ͕ؾ݉Ͷͳ͘ൃݴͰ͖ͯɺ ຊདྷͷࣗΛ҆৺ͯ͠͞Β͚ग़ͤΔঢ়ଶงғؾ ✓ ৺ཧతͳෆ͕҆ͳ͍ঢ়ଶ
!5",",*/( ৺ཧత҆શੑͱ ✓ ʹެද͞Εͨ(PPHMF͕औΓΜͰ͖ͨ ࿑ಇվֵϓϩδΣΫτͷதͰհ͞Εͯʹ ✓ ޭ͍ͯ͠ΔνʔϜʹڞ௨ͯ͠ʮ৺ཧత҆શੑʯ ͕උΘ͍ͬͯͨ ʲࢀߟʳ8IBU(PPHMF-FBSOFE'SPN*UT2VFTUUP#VJMEUIF1FSGFDU5FBN FO
‣ ༁هࣄͪ͜Β
!5",",*/( IUUQNPEFSOBHJMFPSHCZ+PTIVB,FSJFWTLZ ✓ ϞμϯΞδϟΠϧͷҰཁૉ ✓ "HJMFͰհ ✓ "HJMF+BQBOͷجௐߨԋ ✓ "O[FOFFSJOH
ʢ҆શʴΤϯδχΞϦϯάʣ
!5",",*/(
!5",",*/( ;ΜΘΓͨ͠ʹͳΓͦ͏Ͱ͋Μ·Γಘҙ͡Όͳ͍ͳʔ վΊͯߟ͑ͯΈΔͱʜ ʮ৺ཧత҆શੑʯͬͯݴ༿ͳΜͱͳͬͯͯ͘ ͲΜͳͷͳͷ͔Α͘Θ͔͍ͬͯͳ͍ͳ
!5",",*/(
!5",",*/(
!5",",*/( ʮ৺ཧత҆શੑʯʹ͍ͭͯɺ ͍Ζ͍ΖֶΜͰ ͍Ζ͍Ζߟ͑ͯ ࢥ͍ΛͤͯΈͨ
!5",",*/( IUUQTTQFBLFSEFDLDPNUBLBLJOH IUUQTXXXTMJEFTIBSFOFU5BLBP0ZPCFQSFTFOUBUJPOT
!5",",*/( IUUQTTQFBLFSEFDLDPNUBLBLJOH IUUQTXXXTMJEFTIBSFOFU5BLBP0ZPCFQSFTFOUBUJPOT ʮ৺ཧత҆શੑʯʹ͍ͭͯɺ ͍Ζ͍ΖֶΜͰ ͍Ζ͍Ζߟ͑ͯ ࢥ͍ΛͤͯΈͨΒ ීஈͬͯΔνʔϛϯάͷͩͬͨ
!5",",*/( νʔϛϯά lνʔϛϯάɺڠಇ͢Δͱ͍͏ʮ׆ಈʯ Λද͢ޠz lνʔϜʹର͢Δैདྷͷߟ͑ํͱҧ͍ɺ νʔϛϯά੩తͳू·ΓͰͳ͘ɺ ׆ಈతͳϓϩηεz νʔϜ͕ػೳ͢ΔͱͲ͏͍͏͜ͱ͔ʗΤΠϛʔɾ$ɾΤυϞϯυιϯஶʢӳ࣏ग़൛ʣ
!5",",*/( !5",",*/( ٴ෦ܟ༤ ָఱגࣜձࣾΞϓϦέʔγϣϯΤϯδχΞ Ұൠࣾஂ๏ਓΞδϟΠϧνʔϜΛࢧ͑ΔձΛࢧ͑Δձ ۭલઈޙͷΞδϟΠϧϞϯελʔ ઈౖ౭ͷے୲ ਪ͠ϝϯɿࢁຊ࠼
!5",",*/( ϓϩμΫτ։ൃͷݱʹ͓͍ͯɺ ͲΜͳෆ͕҆ੜ·ΕͯɺͦΕΛͲ͏ղܾͨ͠ͷ͔ɻ ͜Ε·Ͱͷνʔϛϯάࣄྫʹ͍ͭͯ;Γ͔͑Γͳ͕Β ࢲ͕ߟ͑ΔlνʔϜͱ৺ཧత҆શੑͷؔz ʹ͍͓ͭͯ͠·͢ɻ ࠓͷ͓
!5",",*/( େࡕͰέΔ ࠓͷΰʔϧ ✓ νʔϜͱ৺ཧత҆શੑʹ͍ͭͯߟ͑ͯΈΑ͔ͬͳ ✓ 0ZPCFͱͬͱͯ͠Έ͍ͨͳʔ ͱࢥͬͯΒ͏
!5",",*/( νʔϛϯάࣄྫ
!5",",*/( ʁ νʔϜ νʔϜ͕ࢦ͢ΰʔϧ
!5",",*/( ྑ͍ͷΛ ྑ͍ͭ͘ΓํͰ ࡞Γଓ͚Δ νʔϜ νʔϜ͕ࢦ͢ΰʔϧ ֤ࣗ͜͜Ͱ ͯΊͯԼ͍͞
!5",",*/( ݸਓ͕ಇ͘Ϟνϕʔγϣϯ ݸਓ ͓ۚΛՔ͍͗ͨ ಛʹ͋Γ·ͤΜɻ ٕज़ྗΛ͚͍ͭͨ ϢʔβʔʹتΜͰ΄͍͠
!5",",*/( Ϟνϕʔγϣϯ O ݸਓ νʔϜ ࢦ͢ΰʔϧ Ϊϟοϓ ͜Εͬͯϗϯτʂʁ
!5",",*/( PO "DUJPO ৽͘͠νʔϜ͕Ͱ͖ͨ࣌ɾ৽͍͠νʔϜʹ+PJOͨ࣌͠ɺ ֤νʔϜϝϯόʔͱPOͰΛௌ͍ͯΈΔ ✓ ϝϯόʔͷΛௌͨ͘Ίͷ࣌ؒ ✓ ʮͲΜͳ͜ͱΛΓ͍͔ͨʯ ✓
ʮࠓͷνʔϜʹ͍ͭͯͲ͏ࢥ͏͔ʯ ✓ ʮࠓͷνʔϜͰ͚ͭͩࣗ༝ʹม͑ΒΕΔͱͨ͠Βʁʯ
!5",",*/( νʔϜʹ͍ͭͯߟ͑Δ͕ͳ͍ %JTDPWFSZ ✓ ͜Ε·ͰνʔϜͷ͜ͱΛߟ͑Δػձ͕ͳ͔ͬͨ ✓ ୭͔ʢ্࢘ʁϦʔμʔʁʣ͕ߟ͑Δͷ ✓ ਖ਼ࣾһɾݣͳͲޏ༻ܗଶͷҧ͍ʹΑΔԕྀ
!5",",*/( νʔϜͷ͜ͱΛߟ͑ͨ͜ͱ͕ͳ͔ͬͨ Βͳ͍ʹෆ͔҆ͩΒڑΛอͬͯ͠·͏
!5",",*/( νʔϜ ݸਓ ݸਓͱνʔϜͷڑ͕ԕ͍
!5",",*/( lνʔϛϯάͷअຐz νʔϜ͕ػೳ͢ΔͱͲ͏͍͏͜ͱ͔ʗΤΠϛʔɾ$ɾΤυϞϯυιϯஶʢӳ࣏ग़൛ʣ
!5",",*/( 1IPUPCZ'VOL%PPCZ IUUQTHPPHM4X8,U) ҰॹʹࣄΛ͍ͯ͠Δ͚ͩͰ ·ͩνʔϜͰͳ͍
!5",",*/( ;Γ͔͑Γ "DUJPO ࣄͷखΛࢭΊͯɺࣗୡͷࣄνʔϜʹ͍ͭͯߟ͑Δ࣌ؒΛ ఆظతʹͱΔ ✓ νʔϜʹ͍ͭͯߟ͑ΔͨΊͷ࣌ؒ ✓ ࣗୡͷࣄΛ;Γ͔͑Δ ✓
ۈܗଶɾ৬ؔͳ͘ϑϥοτʹ શһ͕͢
!5",",*/( νʔϜΠϯηϓγϣϯσοΩ "DUJPO ࣄͷखΛࢭΊͯɺࣗୡͷνʔϜͷະདྷʹ͍ͭͯߟ͑ͯ߹ҙ͢Δ ✓ νʔϜͷະདྷΛߟ͑ΔͨΊͷ࣌ؒ ✓ νʔϜͷࢦ͢ํΛܾΊͯɺ ϕΫτϧΛͭ͘Δ ✓
νʔϜશһͰ߹ҙ͢Δ ʲࢀߟʳ5FBN3FGBDUPSJOHڧ͍νʔϜΛͭ͘Δٕज़
!5",",*/( ݸਓ νʔϜ ݸਓͱݸਓɾݸਓͱνʔϜ͕ ରཱ͢Δߏਤʹ͢ΔͷͰͳ͘
!5",",*/( ݸਓ ݸਓ ݸਓ νʔϜ ࢲͨͪ νʔϜ WTͷߏਤʹ͢Δ
!5",",*/( lݴ͑ΔԽz
!5",",*/( ݴ͑ΔԽ ✓ νʔϜʹڥΛͭ͘Βͳ͍ ✓ ϑϥοτͳίϛϡχέʔγϣϯ ✓ ͳͲωΨςΟϒʹࢥ͑Δ͜ͱʹͤΔ ✓ ͕ٞͰ͖Δؔ
!5",",*/( νʔϜͷ͜ͱΛߟ͑ͯΔͷ͕ ͋ͳ͚ͨͩʹͳ͍ͬͯ·ͤΜ͔ʁ ;Γ͔͑ΓΛͬͯΔ͚Ͳ͏·͍͔͘ͳ͍
!5",",*/( νʔϜϝτϦΫεͷͭ ୭͕ͲΕ͘Β͍ൃݴ͍ͯ͠Δ͔
!5",",*/( ࣦഊ͢Δͷ͕ා͍ ࣦഊͨ͘͠ͳ͍ɾΊΒΕͨ͘ͳ͍͔Βઓ͠ͳ͍
!5",",*/( ࣦഊʹ͍ͭͯ͢ "DUJPO νʔϜͰʮνʔϜʹͱͬͯͷࣦഊʯʹ͍ͭͯ͢ ✓ νʔϜʹͱͬͯͷࣦഊͱͳΜͩΖ͏͔ ✓ ݸਓ͕ߟ͍͑ͯΔࣦഊຊʹࣦഊͳͷ͔ ✓ શһͰߟ͑ͯ߹ҙ͢Δ
!5",",*/( ҙ֎ͱࣦഊͬͯগͳ͍ʂʁ %JTDPWFSZ ✓ ҙ֎ͱࣦഊͩͱࢥ͍ͬͯΔ͜ͱࣦഊͰͳ͍ ✓ ͦͦ༧ଌෆೳͳ͜ͱΛࣄʹ͍ͯ͠ΔͷͰɺ ʮ݁Ռ͕ग़ͳ͍ʹࣦഊʯͰͳ͍͜ͱ͕ଟ͍ ✓ ࣦഊΛ໌֬ʹ͢Δ͜ͱͰෆ͕҆গͳ͘ͳΔ
!5",",*/( ʮࣦഊʯͰͳ͘ʮֶͼʯ
!5",",*/( ϫʔσΟϯά "DUJPO ✓ ʮࢲʯ˰ʮࢲͨͪʯ ✓ ʮࣦഊʯ˰ʮֶͼʯ ✓ ϙδςΟϒͳݴ༿Λ͏Α͏ʹ͢Δ
!5",",*/( Ϟνϕʔγϣϯ ݸਓ νʔϜ ࢦ͢ΰʔϧ Ϊϟοϓ
!5",",*/( ͏·͍͘͘·Ͱʹ͕͔͔࣌ؒΔͷͰ ܁Γฦ͔͢͠ͳ͍
!5",",*/( PO "DUJPO ఆظతʹରͰϝϯόʔͷΛฉ࣌ؒ͘Λͭ͘Δ ✓ ϝϯόʔͷͨΊͷ࣌ؒ ✓ POͷํ͕͍͢͠τϐοΫ͋Δ ʲࢀߟʳϠϑʔͷPOʗຊؒߒีஶʢμΠϠϞϯυࣾʣ
!5",",*/( υϥοΨʔ෩;Γ͔͑Γ "DUJPO νʔϜͱݸਓʹର͢ΔظΛݟ͑ΔԽ͢Δ
!5",",*/( υϥοΨʔ෩;Γ͔͑Γ "DUJPO νʔϜͱݸਓʹର͢ΔظΛݟ͑ΔԽ͢Δ ✓ ࣄͷઅظͳͲʹ࣮ࢪ͢Δ ✓ ֤ݸਓ͕ߟ͑ΔࠓճνʔϜ͕Ͱ͖ͨ͜ͱͱ ࣍ʹνʔϜͰͰ͖ΔΑ͏ʹ͍ͨ͜͠ͱΛ͢Γ߹ΘͤΔ ✓
͕ࣗࣗߩݙͰ͖ͨɾ࣍ʹߩݙ͍ͨ͠ͱࢥ͏͜ͱͱ ϝϯόʔ͔ΒͷධՁɾظΛ͢Γ߹ΘͤΔ
!5",",*/( ͓ۚΛՔ͍͗ͨ ಛʹ͋Γ·ͤΜɻ ٕज़ྗΛ͚͍ͭͨ ϢʔβʔʹتΜͰ΄͍͠ ݸਓͷϞνϕʔγϣϯͱνʔϜͷΰʔϧΛ ͭͳ͛ͯ͋͛ΔΠϝʔδ ྑ͍ͷΛ ྑ͍ͭ͘ΓํͰ ࡞Γଓ͚Δ
ޮతʹࣄऴΘΒͤͯ ૣ͘ؼΕΔΑ͏ʹ͠Α͏ ϢʔβʔʹՁΛఏڙͯ͠ ϑΟʔυόοΫΒ͓͏ ྑ͍ͷͭ͘ΔͨΊʹ ͨ͘͞ΜҾ͖ग़͠Λ૿ͦ͏ ྑ͍ͷΛͭͬͯ͘ νʔϜɾݸਓͷՁ্͛Α͏
!5",",*/( Ұॹʹಇ͘͜ͱ͕Ͱ͖ͳ͍ਓ ͍Δ͔͠Εͳ͍
!5",",*/( Ͱͦͷஅૣ͘ͳ͍ͩΖ͏͔
!5",",*/( γεςϜࢥߟͰߟ͑ΒΕΔͱ͍͍ΑͶ IUUQTXXXTMJEFTIBSFOFUTFDSFU.D,&4RXM%E[ZW ͏·͍͔͘ͳ͍ͱ͖ɺ ਓͰͳ͘ΈΛٙ͏
!5",",*/( νʔϜͷ֎ ʢͪΐͬͱ͚ͩʣ
!5",",*/( νʔϜͷ֎͔Β Ԡԉͯ͘͠ΕΔͱخ͍͠ΑͶ
!5",",*/( ্࢘ νʔϜ νʔϜͱ্࢘
!5",",*/( Θ͔Βͳ͍ɺؒʹೖΕͳ͍ ෆ͔҆ͩΒ൱ఆతͳ͜ͱΛݴ͍ͨ͘ͳͬͯ͠·͏
!5",",*/( ͑ͯ૬ஊ͢Δ "DUJPO ใࠂͰͳ͑ͯ͘૬ஊܗࣜͰ্࢘ͱίϛϡχέʔγϣϯ͢Δ ✓ lใࠂzͰͳ͑ͯ͘l૬ஊzΛ͢Δ ✓ ʮ͜͏͠Α͏ͱࢥͬͯΔΜͰ͚͢ͲͲ͏ࢥ͍·͔͢ʁʯ ✓ ࣄޙͰͷίϛϡχέʔγϣϯʢใࠂʣΑΓɺ
ҰॹʹਐΊ͍ͯΔײ֮Λ࣋ͬͯΒ͑Δ
!5",",*/( ্࢘ऐ͍͠ΜͩΑ %JTDPWFSZ ✓ ݱʹ͍ͨࠒΑΓݽಠΛײ͍ͯ͡Δ͜ͱ͕ଟ͍ ✓ ্࢘ʹ্͕͍࢘ͯಉ͡Α͏ʹΜͰ͍Δ ✓ ࢦͯ͠Δΰʔϧಉ͡ϋζ
!5",",*/( ্ԼؔͰͳ͘ରʹ͖߹͏ ଶͰͳͯ͘ࢹ࠲
!5",",*/( Ԡԉͨ͘͠ͳΔνʔϜʹͳΔ 1IPUPCZWLBOBZB IUUQTHPPHM.N(UY
!5",",*/( ৫ νʔϜ νʔϜͱ৫
!5",",*/( ະདྷձٞ "DUJPO ৫Ϩϕϧͷ;Γ͔͑Γɺ৫ͷະདྷΛߟ͑Δ ✓ ৫ͷ͜ͱΛߟ͑ΔͨΊ͚ͩͷ࣌ؒ ✓ ৬ؔͳ͘ϑϥοτʹ ✓ શһ͕ࣗͰߟ͑ͯ͢
✓ શһͰ߹ҙ͢Δ ʲࢀߟʳγϯɾະདྷձٞεΫϥϜΛࢧ͑Δ৫ͮ͘Γ
!5",",*/( ࣗୡͷ৫ͷ͜ͱΛҰॹʹߟ͑Δ
!5",",*/( ֶश͢Δ৫ ֶश͢Δ৫ʗϐʔλʔɾ.ɽηϯήஶʢӳ࣏ग़൛ʣ ʮֶश͢Δ৫ʯೖʗখాཧҰஶʢӳ࣏ग़൛ʣ
!5",",*/( νʔϜͱ৺ཧత҆શੑͷؔ
!5",",*/( ͋Εʁ৺ཧత҆શੑͷʁ
!5",",*/( νʔϜͱ৺ཧత҆શੑͷؔ ٛͷνʔϜ νʔϜ ✓ ΞαΠϯ͞ΕΔ ✓ νʔϜʹਓͷू߹ ✓ ड͚ͳ࢟
lूΊΒΕ͍ͯΔz
!5",",*/( ϫʔΫ͢ΔνʔϜ ✓ νʔϜʹߩݙ͢Δ ✓ νʔϜʹ ✓ ೳಈతͳ࢟ lू·ͬͯ͘Δz
νʔϜͱ৺ཧత҆શੑͷؔ
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νʔϜͱ৺ཧత҆શੑͷؔ ৺ཧతʹ҆શ͔ͩΒ ਓ͕ू·ͬͯ͘Δ
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!5",",*/( Ϟϒϓϩάϥϛϯά
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!5",",*/( تͼ lͪΌΜͱͷΛݟΒΕͯɺ ָ͠ΜͰͬͯΒ͑ͯɺ ҙਤͨ͠ਓʑʹ͘ීٴ͢ΔͷΛ σβΠϯ͠ɺ࡞Γ্͛Δ͜ͱɻ ͦΕ͕تͼͰ͋Δɻz +PZ *ODʗϦνϟʔυɾγΣϦμϯஶʢᠳӭࣾʣ
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!5",",*/( ͦ͏ݴͬͯ˓˓͔ͩΒͰ͖ΔΜͰ͠ΐ ձ໊ࣾPSݸਓ໊
!5",",*/( খ͞ͳʮശʯʹೖ͍ͬͯ·ͤΜ͔ʁ l·ͬͨ͘Կݟ͍͑ͯͳ͍ঢ়ଶʹɺͪΌΜͱ໊લ͕ ͍͍ͭͯΔɻֶऀʰࣗݾٗᛋʱz lࣗଞͷਓͨͪΛΏ͕ΜͩͰݟ͍ͯΔɻଞͷਓʑ ͍Θʹ͗͢ͳ͍ɻz ࣗͷখ͞ͳʮശʯ͔Βग़͢Δํ๏ʗΞʔϏϯδϟʔɾΠϯεςΟνϡʔτஶʢେॻʣ
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