心理的安全性について本気出して考えてみたら普段やってるチーミングの話だった #DevLOVE

!5",",*/( ৺ཧత҆શੑʹ͍ͭͯ ຊؾग़ͯ͠ߟ͑ͯΈͨΒ ීஈ΍ͬͯΔνʔϛϯάͷ࿩ͩͬͨ 2017/07/21 DevLOVEؔ੢ɿʮ৺ཧత҆શੑʯͷ͜ͱʹࢥ͍Λ஘ͤͯΈΔ Takao Oyobe (@TAKAKING22) Rakuten,
Inc.

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৺ཧత҆શ͸ ۜͷ஄ؙͰ͸͋Γ·ͤΜ ແԻΧϝϥΞϓϦ͕͋Δͦ͏Ͱ͢

!5",",*/( ৺ཧత҆શੑ

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!5",",*/( ৺ཧత҆શੑͱ͸ ✓ ೥ʹެද͞Εͨ(PPHMF͕औΓ૊ΜͰ͖ͨ  ࿑ಇվֵϓϩδΣΫτͷதͰ঺հ͞Εͯ࿩୊ʹ ✓ ੒ޭ͍ͯ͠ΔνʔϜʹ͸ڞ௨ͯ͠ʮ৺ཧత҆શੑʯ  ͕උΘ͍ͬͯͨ ʲࢀߟʳ8IBU(PPHMF-FBSOFE'SPN*UT2VFTUUP#VJMEUIF1FSGFDU5FBN FO
‣ ࿨༁هࣄ͸ͪ͜Β

!5",",*/( IUUQNPEFSOBHJMFPSHCZ+PTIVB,FSJFWTLZ ✓ ϞμϯΞδϟΠϧͷҰཁૉ ✓ "HJMFͰ঺հ ✓ "HJMF+BQBOͷجௐߨԋ ✓ "O[FOFFSJOH 
ʢ҆શʴΤϯδχΞϦϯάʣ

!5",",*/(

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!5",",*/(

!5",",*/( ʮ৺ཧత҆શੑʯʹ͍ͭͯɺ ͍Ζ͍ΖֶΜͰ ͍Ζ͍Ζߟ͑ͯ ࢥ͍Λ஘ͤͯΈͨ

!5",",*/( IUUQTTQFBLFSEFDLDPNUBLBLJOH IUUQTXXXTMJEFTIBSFOFU5BLBP0ZPCFQSFTFOUBUJPOT

!5",",*/( IUUQTTQFBLFSEFDLDPNUBLBLJOH IUUQTXXXTMJEFTIBSFOFU5BLBP0ZPCFQSFTFOUBUJPOT ʮ৺ཧత҆શੑʯʹ͍ͭͯɺ ͍Ζ͍ΖֶΜͰ ͍Ζ͍Ζߟ͑ͯ ࢥ͍Λ஘ͤͯΈͨΒ ීஈ΍ͬͯΔνʔϛϯάͷ࿩ͩͬͨ

!5",",*/( νʔϛϯά lνʔϛϯά͸ɺڠಇ͢Δͱ͍͏ʮ׆ಈʯ Λද͢଄ޠz lνʔϜʹର͢Δैདྷͷߟ͑ํͱ͸ҧ͍ɺ νʔϛϯά͸੩తͳू·ΓͰ͸ͳ͘ɺ ׆ಈతͳϓϩηεz νʔϜ͕ػೳ͢Δͱ͸Ͳ͏͍͏͜ͱ͔ʗΤΠϛʔɾ$ɾΤυϞϯυιϯஶʢӳ࣏ग़൛ʣ

!5",",*/( !5",",*/( ٴ෦ܟ༤ ָఱגࣜձࣾΞϓϦέʔγϣϯΤϯδχΞ Ұൠࣾஂ๏ਓΞδϟΠϧνʔϜΛࢧ͑ΔձΛࢧ͑Δձ ۭલઈޙͷΞδϟΠϧϞϯελʔ ௒ઈౖ౭ͷے೑୲౰ ਪ͠ϝϯɿࢁຊ࠼

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!5",",*/( νʔϛϯάࣄྫ

!5",",*/( ʁ νʔϜ νʔϜ͕໨ࢦ͢ΰʔϧ

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!5",",*/( ݸਓ͕ಇ͘Ϟνϕʔγϣϯ ݸਓ ͓ۚΛՔ͍͗ͨ ಛʹ͋Γ·ͤΜɻ ٕज़ྗΛ͚͍ͭͨ ϢʔβʔʹتΜͰ΄͍͠

!5",",*/( Ϟνϕʔγϣϯ O ݸਓ νʔϜ ໨ࢦ͢ΰʔϧ Ϊϟοϓ ͜Εͬͯϗϯτʂʁ

!5",",*/( PO "DUJPO ৽͘͠νʔϜ͕Ͱ͖ͨ࣌ɾ৽͍͠νʔϜʹ+PJOͨ࣌͠ɺ ֤νʔϜϝϯόʔͱPOͰ࿩Λௌ͍ͯΈΔ ✓ ϝϯόʔͷ࿩Λௌͨ͘Ίͷ࣌ؒ ✓ ʮͲΜͳ͜ͱΛ΍Γ͍͔ͨʯ ✓
ʮࠓͷνʔϜʹ͍ͭͯͲ͏ࢥ͏͔ʯ ✓ ʮࠓͷνʔϜͰ͚ͭͩࣗ༝ʹม͑ΒΕΔͱͨ͠Βʁʯ

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!5",",*/( νʔϜ ݸਓ ݸਓͱνʔϜͷڑ཭͕ԕ͍

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!5",",*/( 1IPUPCZ'VOL%PPCZ IUUQTHPPHM4X8,U) Ұॹʹ࢓ࣄΛ͍ͯ͠Δ͚ͩͰ ·ͩνʔϜͰ͸ͳ͍

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ۈ຿ܗଶɾ໾৬ؔ܎ͳ͘ϑϥοτʹ  શһ͕࿩͢

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νʔϜશһͰ߹ҙ͢Δ ʲࢀߟʳ5FBN3FGBDUPSJOHڧ͍νʔϜΛͭ͘Δٕज़

!5",",*/( ݸਓ νʔϜ ݸਓͱݸਓɾݸਓͱνʔϜ͕ ରཱ͢Δߏਤʹ͢ΔͷͰ͸ͳ͘

!5",",*/( ݸਓ ݸਓ ݸਓ νʔϜ ࢲͨͪ νʔϜ WT໰୊ͷߏਤʹ͢Δ ໰୊

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!5",",*/( νʔϜͷ͜ͱΛߟ͑ͯΔͷ͕ ͋ͳ͚ͨͩʹͳ͍ͬͯ·ͤΜ͔ʁ ;Γ͔͑ΓΛ΍ͬͯΔ͚Ͳ͏·͍͔͘ͳ͍

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!5",",*/( ࣦഊ͢Δͷ͕ා͍ ࣦഊͨ͘͠ͳ͍ɾ੹ΊΒΕͨ͘ͳ͍͔Β௅ઓ͠ͳ͍

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!5",",*/( ҙ֎ͱࣦഊͬͯগͳ͍ʂʁ %JTDPWFSZ ✓ ҙ֎ͱࣦഊͩͱࢥ͍ͬͯΔ͜ͱ͸ࣦഊͰ͸ͳ͍ ✓ ͦ΋ͦ΋༧ଌෆೳͳ͜ͱΛ࢓ࣄʹ͍ͯ͠ΔͷͰɺ  ʮ݁Ռ͕ग़ͳ͍ʹࣦഊʯͰ͸ͳ͍͜ͱ͕ଟ͍ ✓ ࣦഊΛ໌֬ʹ͢Δ͜ͱͰෆ͕҆গͳ͘ͳΔ

!5",",*/( ʮࣦഊʯͰ͸ͳ͘ʮֶͼʯ΁

!5",",*/( ϫʔσΟϯά "DUJPO ✓ ʮࢲʯ˰ʮࢲͨͪʯ ✓ ʮࣦഊʯ˰ʮֶͼʯ ✓ ϙδςΟϒͳݴ༿Λ࢖͏Α͏ʹ͢Δ

!5",",*/( Ϟνϕʔγϣϯ ݸਓ νʔϜ ໨ࢦ͢ΰʔϧ Ϊϟοϓ

!5",",*/( ͏·͍͘͘·Ͱʹ͸͕͔͔࣌ؒΔͷͰ ܁Γฦ͔͢͠ͳ͍

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ࣗ෼ࣗ਎͕ߩݙͰ͖ͨɾ࣍ʹߩݙ͍ͨ͠ͱࢥ͏͜ͱͱ  ϝϯόʔ͔ΒͷධՁɾظ଴஋Λ͢Γ߹ΘͤΔ

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ޮ཰తʹ࢓ࣄऴΘΒͤͯ ૣ͘ؼΕΔΑ͏ʹ͠Α͏ ϢʔβʔʹՁ஋Λఏڙͯ͠ ϑΟʔυόοΫ΋Β͓͏ ྑ͍΋ͷͭ͘ΔͨΊʹ ͨ͘͞ΜҾ͖ग़͠Λ૿΍ͦ͏ ྑ͍΋ͷΛͭͬͯ͘ νʔϜɾݸਓͷՁ஋΋্͛Α͏

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!5",",*/( Ͱ΋ͦͷ൑அ͸ૣ͘ͳ͍ͩΖ͏͔

!5",",*/( γεςϜࢥߟͰߟ͑ΒΕΔͱ͍͍ΑͶ IUUQTXXXTMJEFTIBSFOFUTFDSFU.D,&4RXM%E[ZW ͏·͍͔͘ͳ͍ͱ͖͸ɺ ਓͰ͸ͳ͘࢓૊ΈΛٙ͏

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!5",",*/( ্࢘ νʔϜ νʔϜͱ্࢘

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!5",",*/( ׶͑ͯ૬ஊ͢Δ "DUJPO ใࠂͰ͸ͳ͘׶͑ͯ૬ஊܗࣜͰ্࢘ͱίϛϡχέʔγϣϯ͢Δ ✓ lใࠂzͰ͸ͳ͘׶͑ͯl૬ஊzΛ͢Δ ✓ ʮ͜͏͠Α͏ͱࢥͬͯΔΜͰ͚͢ͲͲ͏ࢥ͍·͔͢ʁʯ ✓ ࣄޙͰͷίϛϡχέʔγϣϯʢใࠂʣΑΓ΋ɺ 
ҰॹʹਐΊ͍ͯΔײ֮Λ࣋ͬͯ΋Β͑Δ

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!5",",*/( ૊৫ νʔϜ νʔϜͱ૊৫

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✓ શһͰ߹ҙ͢Δ ʲࢀߟʳγϯɾະདྷձٞεΫϥϜΛࢧ͑Δ૊৫ͮ͘Γ

!5",",*/( ࣗ෼ୡͷ૊৫ͷ͜ͱΛҰॹʹߟ͑Δ

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!5",",*/( νʔϜͱ৺ཧత҆શੑͷؔ܎

!5",",*/( ͋Εʁ৺ཧత҆શੑͷ࿩͸ʁ

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lूΊΒΕ͍ͯΔz

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νʔϜͱ৺ཧత҆શੑͷؔ܎

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νʔϜͱ৺ཧత҆શੑͷؔ܎ ৺ཧతʹ҆શ͔ͩΒ ਓ͕ू·ͬͯ͘Δ

!5",",*/( νʔϛϯάΛ્֐͢ΔཁҼʹෆ҆ ΍Βͳ͍ཧ༝ΛऔΓআ͘

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!5",",*/( Ϟϒϓϩάϥϛϯά

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!5",",*/( ϓϩςΠϯ ).#

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ಇ͖ํͱͯ͠ͷϞϒϓϩάϥϛϯά

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!5",",*/( ৄ͘͠͸ͪ͜Β

!5",",*/( ·ͱΊ

!5",",*/( ৺ཧత҆શੑͱ͸ ✓ ৽͍͠΋ͷͰ͸ͳ͍ ✓ ྑ͍νʔϜʹ͸͔֬ʹଘࡏ͍ͯ͠Δ΋ͷ ✓ νʔϛϯάΛ͍ͯ͠Ε͹ࣗવͱඞཁʹͳΔ΋ͷ ✓ ͔ͩΒޙ͔Β͍ͭͯ͘Δ͘Β͍͕ͪΐ͏Ͳ͍͍

!5",",*/( ৺ཧత҆શੑΛνʔϜʹͲ͏ҭΉ͔ ✓ ৔Λ࡞Δ ✓ ෆ҆ΛऔΓআ͘

!5",",*/( تͼ lͪΌΜͱ೔ͷ໨ΛݟΒΕͯɺ  ָ͠ΜͰ࢖ͬͯ΋Β͑ͯɺ  ҙਤͨ͠ਓʑʹ޿͘ීٴ͢Δ΋ͷΛ  σβΠϯ͠ɺ࡞Γ্͛Δ͜ͱɻ  ͦΕ͕تͼͰ͋Δɻz +PZ *ODʗϦνϟʔυɾγΣϦμϯஶʢᠳӭࣾʣ

!5",",*/( ΍ͬͨʔʂʂ

!5",",*/( ೃΕ߹͑͹͍͍Θ͚Ͱ͸ͳ͍ ஫ҙ

!5",",*/( 1IPUPCZ5IF64"SNZ IUUQTHPPHM:F7VX ೃΕ߹͍Ͱ͸ͳܹࢗ͘͠߹͑Δ ᪳᪯͏͜ͱͳ͘ڞʹӽڥͰ͖Δ ઓ༑

!5",",*/( ϜμͳετϨεʹअຐ͞ΕΔͳ͍Α͏ʹͯ͠ ඞཁͳετϨεʹ༐ؾΛ࣋ͬͯࡽ͞ΕΔ

!5",",*/( ϓϩμΫτ͕ಈ͍ͨ࣌ɺ ϓϩμΫΛ࢖͓ͬͨ٬͞Μ͕تΜͰ͘Εͨ࣌ɺ Ұॹʹʮ΍ͬͨʔʯͱݴ͑Δ஥ؒ

!5",",*/( ͦ͏ݴͬͯ΋˓˓͔ͩΒͰ͖ΔΜͰ͠ΐ ձ໊ࣾPSݸਓ໊

!5",",*/( খ͞ͳʮശʯʹೖ͍ͬͯ·ͤΜ͔ʁ l·ͬͨ͘Կ΋ݟ͍͑ͯͳ͍ঢ়ଶʹ͸ɺͪΌΜͱ໊લ͕ ͍͍ͭͯΔɻ఩ֶऀ͸ʰࣗݾٗᛋʱz lࣗ෼΍ଞͷਓͨͪΛΏ͕Μͩ໨Ͱݟ͍ͯΔɻଞͷਓʑ ͸͍Θ͹෺ʹ͗͢ͳ͍ɻz ࣗ෼ͷখ͞ͳʮശʯ͔Β୤ग़͢Δํ๏ʗΞʔϏϯδϟʔɾΠϯεςΟνϡʔτஶʢେ࿨ॻ๪ʣ

!5",",*/( ࣗ෼ͷνʔϜɾ૊৫ʹ͍ͭͯ΋ͬͱ࿩ͦ͏ ˏ5",",*/(

心理的安全性について本気出して考えてみたら普段やってるチーミングの話だった #DevLOVE

心理的安全性について本気出して考えてみたら普段やってるチーミングの話だった #DevLOVE

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