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顧客ロイヤルティを高める、 顧客対応の「い・ろ・は」

Takeshu
January 23, 2020

顧客ロイヤルティを高める、 顧客対応の「い・ろ・は」

Takeshu

January 23, 2020
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  1. ʲ໔੹ࣄ߲ʳ ຊࢿྉ͸࡞੒࣌఺Ͱͷ৘ใΛࢀߟʹ͓ͯ͠Γ·͢ɻ࠷৽ͷ৘ใͱҟͳΔ৔߹͕͍͟͝·͢ͷͰɺྃ͝ঝ͍ͩ͘͞ɻ ࣗݾ঺հɿ஛୩मฏ 2 w ԿΛ΍͍ͬͯΔͷʁ ʮϊϚυΫϥ΢υʯ$4νʔϜ Ϛωʔδϟʔ w ۀ຿಺༰

    $4ͷ࢓૊Έ࡞ΓɺΦϯϘʔσΟϯάɺಋೖޙͷϑΥϩʔɺ αϙʔτରԠɺࣄྫ࡞੒ͳͲ৭ʑ΍ͬͯ·͢ɻ w ৬ྺ γεςϜΤϯδχΞˠϓϩμΫτϚʔέˠ։ൃˠ$4
  2. ʲ໔੹ࣄ߲ʳ ຊࢿྉ͸࡞੒࣌఺Ͱͷ৘ใΛࢀߟʹ͓ͯ͠Γ·͢ɻ࠷৽ͷ৘ใͱҟͳΔ৔߹͕͍͟͝·͢ͷͰɺྃ͝ঝ͍ͩ͘͞ɻ ϊϚυΫϥ΢υͷಋೖޙͷࢧԉ 11 ΦϯϘʔσΟϯά w جຊૢ࡞ϨΫνϟ w ׆༻ฤϨΫνϟ w

    ఆظ.5( ̏ϲ݄ຖͷ࿈བྷ ɾ੒Ռͷ֬ೝ ɾཁ๬ɺෆຬ֬ೝ ̎ϲ݄લߋ৽࿈བྷ ԫ৴߸ͳΒςίೖΕ ΘΓͱѱ͘ͳ͍ϑϩʔͷࢥ͑Δ͕ɺ ϩΠϠϧςΟ͕௿͍اۀ͕͍Δɻ