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Slack と Incident Command System / #slackbook
Takumi Sakamoto
July 05, 2016
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560
Slack と Incident Command System / #slackbook
6月28日に発売された『Slack入門』(技術評論社)の出版記念イベントにて Slack と Incident Command System について話をしました。
Takumi Sakamoto
July 05, 2016
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Transcript
ChatOps ͱ Incident Command System Takumi Sakamoto ʮSlackೖʯץߦه೦LTେձ 2016.07.05
Takumi Sakamoto SRE @ SmartNews
SmartNews • ϞόΠϧ࠷దԽ͞ΕͨχϡʔεΞϓϦ • શੈքͰ 1,800 ສμϯϩʔυ • ΞϧΰϦζϜʹΑͬͯ৴هࣄΛબ https://www.smartnews.com/
εϚχϡʔͱ Slack SlackถҰ੪ಋೖͷཪଆʹ͋ΔɺSmartNewsͷάϩʔόϧͳνʔϜϏϧσΟϯάज़ͱʁ
Πϯγσϯτ • ISO22300 ʹΑΔͱ࣍ͷΑ͏ʹఆٛ͞Ε͍ͯΔ • ʮதஅɾ્ɺଛࣦɺۓٸࣄଶɺةػʹɺͳΓಘΔ·ͨͦ ΕΒΛҾ͖ى͜͠ಘΔঢ়گʯ Πϯγσϯτ / Wikipedia
SRE ຊ Ch.14 Incident Management ͋ͨΓͷ͓ Site Reliability Engineering /
O'Reilly
͋ΔΠϯγσϯτରԠͷ༷ࢠ ᶃ • ਂʹΦϯίʔϧΛड͚ͨΤϯδχΞ͕ݪҼΛௐ࢝ΊΔ͕ɺ ঢ়گѱԽ͍ͯ͘͠Ұํ • ͨ·ͨ·ΦϯϥΠϯʹͳ͍ͬͯΔΤϯδχΞୡ͕ͦΕͧΕಠ ࣗʹௐࠪΛ͡ΊΔ
͋ΔΠϯγσϯτରԠͷ༷ࢠ ᶄ • ্࢘ʮͳͥใࠂ͕͜Μͳʹ͍ͷͩʁʯͱౖ͓Γ • Ϗδωε෦ͷ VP ʮ͍ͭʹͳͬͨΒ෮چ͢Δͷͩʁʯͱ ஞҰঢ়گใࠂΛٻΊΔ
͋ΔΠϯγσϯτରԠͷ༷ࢠ ᶅ • ͨ·ͨ·ঢ়گΛௐ͍ࠪͯͨ͋͠ΔΤϯδχΞ͕ಥવͷર͖Ͱ 1 ߦͷίʔυमਖ਼Λͯ͠ɺଈ࠲ʹσϓϩΠ • ͦͷมߋ͕ΑΓࣄଶΛਂࠁʹ͠ɺͯ͢ͷαʔϏε͕ϝϧτ μϯ͢Δ
͋ΔΠϯγσϯτରԠͷ༷ࢠ ᶆ • ͦͷޙɺෆෆٳͷྗʹΑͬͯͳΜͱ͔αʔϏεΛ෮چ • શһ͕ফ͖͍ͬͯ͠ΔͨΊɺಛʹΠϯγσϯτϨϙʔτͳ ͲΛ·ͱΊͣʹؼ • ޙɺࢥ͍ग़͠ͳ͕Βॻ͜͏ͱ͢ΔɺهԱ్͕Ε్Ε Ͱத్ͳϨϙʔτͱͳΔ
• ࠜຊରԠ͕ߦΘΕͳ͔ͬͨͷͰɺिؒޙʹ͓ͳ͕͡࠶ ൃ
Կ͕Α͘ͳ͍ͷ͔ʁ • ͦΕͧΕͷׂ͕ϋοΩϦ͍ͯ͠ͳ͍ • ֤͕ࣗࣗ༝ͳஅͰରԠ͍ͯ͠Δ • εςʔΫϗϧμͷίϛϡχέʔγϣϯෆ • ࠜຊݪҼͷৼΓฦΓ͕ࡶ
NewRelic ࣾͷࣄྫ @SRECon'16 nrrd 911 ic me: The Incident Commander
Role / USENIX SRECon 16
Incident Command System • ถࠃͰ։ൃ͞Εͨࡂݱɾࣄ݅ݱͳͲʹ͓͚Δඪ४Խ͞ ΕͨϚωδϝϯτɾγεςϜͷ͜ͱɻ໋ྩܥ౷ཧख๏͕ ඪ४Խ͞Ε͍ͯΔ͕ಛɻ1970ʹফʹΑΓ։ൃ͞ ΕɺঃʑʹଞͷߦػؔͳͲͰͷར༻͕֦େ͠ɺσϑΝΫτ ελϯμʔυʹͳͬͨɻ ΠϯγσϯτɾίϚϯυɾγεςϜ
/ Wikipedia
ICS ͷྫ http://www.wikiwand.com/en/Incident_Command_System
ϓϩηεʹ߹Θͤͯ୯७Խ nrrd 911 ic me: The Incident Commander Role /
USENIX SRECon 16
nrrd 911 ic me: The Incident Commander Role / USENIX
SRECon 16
nrrd 911 ic me: The Incident Commander Role / USENIX
SRECon 16
nrrd 911 ic me: The Incident Commander Role / USENIX
SRECon 16
Կ͕Α͍ͷ͔ʁ • ݸʑͷׂ͕໌֬ʹఆٛ͞Ε͍ͯΔ • ใϑϩʔͷ੍ޚ • શମͷӨڹΛߟ্ྀͨ͠Ͱͷஅ
Ͳ͏ͬͯීٴ͍͔ͯ͘͠ʁ $IBU0QT
DEMO https://gist.github.com/takus/349f4097a597d606dd8749095df323b7
Πϯγσϯτൃੜ
εςʔλεߋ৽
ސ٬ͱͷίϛϡχέʔγϣϯ
ରԠྃ
ৼΓฦΓͷ४උ
·ͱΊ • Incident Command System • ΠϯγσϯτରԠͷͨΊͷඪ४Խ͞ΕͨཧγεςϜ • ׂͷ໌֬Խɺใϑϩʔͷ੍ޚɺਖ਼͍͠அ •
ChatOps • ϓϩηεΛαϙʔτ͢ΔͨΊͷಓ۩ͱͯ͠͏ • ϓϩηεͷಋೖࢧԉʹཱͪ·͢