Slack と Incident Command System / #slackbook

6月28日に発売された『Slack入門』（技術評論社）の出版記念イベントにて Slack と Incident Command System について話をしました。

Transcript

1. ChatOps ͱ Incident Command System Takumi Sakamoto ʮSlackೖ໳ʯץߦه೦LTେձ 2016.07.05
2. Takumi Sakamoto SRE @ SmartNews
3. SmartNews • ϞόΠϧ࠷దԽ͞ΕͨχϡʔεΞϓϦ • શੈքͰ 1,800 ສμ΢ϯϩʔυ • ΞϧΰϦζϜʹΑͬͯ഑৴هࣄΛબ୒ https://www.smartnews.com/
4. εϚχϡʔͱ Slack Slack೔ถҰ੪ಋೖͷཪଆʹ͋ΔɺSmartNewsͷάϩʔόϧͳνʔϜϏϧσΟϯάज़ͱ͸ʁ
5. Πϯγσϯτ • ISO22300 ʹΑΔͱ࣍ͷΑ͏ʹఆٛ͞Ε͍ͯΔ • ʮதஅɾ્֐ɺଛࣦɺۓٸࣄଶɺةػʹɺͳΓಘΔ·ͨ͸ͦ ΕΒΛҾ͖ى͜͠ಘΔঢ়گʯ Πϯγσϯτ / Wikipedia
6. SRE ຊ Ch.14 Incident Management ͋ͨΓͷ͓࿩ Site Reliability Engineering / O'Reilly
7. ͋ΔΠϯγσϯτରԠͷ༷ࢠ ᶃ • ਂ໷ʹΦϯίʔϧΛड͚ͨΤϯδχΞ͕ݪҼΛௐ΂࢝ΊΔ͕ɺ ঢ়گ͸ѱԽ͍ͯ͘͠Ұํ • ͨ·ͨ·ΦϯϥΠϯʹͳ͍ͬͯΔΤϯδχΞୡ͕ͦΕͧΕಠ ࣗʹௐࠪΛ͸͡ΊΔ
8. ͋ΔΠϯγσϯτରԠͷ༷ࢠ ᶄ • ্࢘͸ʮͳͥใࠂ͕͜Μͳʹ஗͍ͷͩʁʯͱౖ͓Γ • Ϗδωε෦໳ͷ VP ͸ʮ͍ͭʹͳͬͨΒ෮چ͢Δͷͩʁʯͱ ஞҰঢ়گใࠂΛٻΊΔ
9. ͋ΔΠϯγσϯτରԠͷ༷ࢠ ᶅ • ͨ·ͨ·ঢ়گΛௐ͍ࠪͯͨ͋͠ΔΤϯδχΞ͕ಥવͷર͖Ͱ 1 ߦͷίʔυमਖ਼Λͯ͠ɺଈ࠲ʹσϓϩΠ • ͦͷมߋ͕ΑΓࣄଶΛਂࠁʹ͠ɺ͢΂ͯͷαʔϏε͕ϝϧτ μ΢ϯ͢Δ
10. ͋ΔΠϯγσϯτରԠͷ༷ࢠ ᶆ • ͦͷޙɺෆ຾ෆٳͷ౒ྗʹΑͬͯͳΜͱ͔αʔϏεΛ෮چ • શһ͕ফ໣͖͍ͬͯ͠ΔͨΊɺಛʹΠϯγσϯτϨϙʔτͳ ͲΛ·ͱΊͣʹؼ୐ • ޙ೔ɺࢥ͍ग़͠ͳ͕Βॻ͜͏ͱ͢Δ΋ɺهԱ్͕੾Ε్੾Ε Ͱத్൒୺ͳϨϙʔτͱͳΔ • ࠜຊରԠ͕ߦΘΕͳ͔ͬͨͷͰɺ਺िؒޙʹ͓ͳ͡໰୊͕࠶ ൃ
11. Կ͕Α͘ͳ͍ͷ͔ʁ • ͦΕͧΕͷ໾ׂ͕ϋοΩϦ͍ͯ͠ͳ͍ • ֤͕ࣗࣗ༝ͳ൑அͰରԠ͍ͯ͠Δ • εςʔΫϗϧμ΁ͷίϛϡχέʔγϣϯෆ଍ • ࠜຊݪҼͷৼΓฦΓ͕ࡶ
12. NewRelic ࣾͷࣄྫ @SRECon'16 nrrd 911 ic me: The Incident Commander Role / USENIX SRECon 16
13. Incident Command System • ถࠃͰ։ൃ͞Εͨࡂ֐ݱ৔ɾࣄ݅ݱ৔ͳͲʹ͓͚Δඪ४Խ͞ ΕͨϚωδϝϯτɾγεςϜͷ͜ͱɻ໋ྩܥ౷΍؅ཧख๏͕ ඪ४Խ͞Ε͍ͯΔ఺͕ಛ௃ɻ1970೥୅ʹফ๷ʹΑΓ։ൃ͞ Εɺঃʑʹଞͷߦ੓ػؔͳͲͰͷར༻͕֦େ͠ɺσϑΝΫτ ελϯμʔυʹͳͬͨɻ ΠϯγσϯτɾίϚϯυɾγεςϜ / Wikipedia
14. ICS ͷྫ http://www.wikiwand.com/en/Incident_Command_System
15. ϓϩηεʹ߹Θͤͯ୯७Խ nrrd 911 ic me: The Incident Commander Role / USENIX SRECon 16
16. nrrd 911 ic me: The Incident Commander Role / USENIX SRECon 16
17. nrrd 911 ic me: The Incident Commander Role / USENIX SRECon 16
18. nrrd 911 ic me: The Incident Commander Role / USENIX SRECon 16
19. Կ͕Α͍ͷ͔ʁ • ݸʑͷ໾ׂ͕໌֬ʹఆٛ͞Ε͍ͯΔ • ৘ใϑϩʔͷ੍ޚ • શମ΁ͷӨڹΛߟ্ྀͨ͠Ͱͷ൑அ
20. Ͳ͏΍ͬͯීٴ͍͔ͯ͘͠ʁ $IBU0QT
21. DEMO https://gist.github.com/takus/349f4097a597d606dd8749095df323b7
22. Πϯγσϯτൃੜ
23. εςʔλεߋ৽
24. ސ٬ͱͷίϛϡχέʔγϣϯ
25. ରԠ׬ྃ
26. ৼΓฦΓͷ४උ
27. ·ͱΊ • Incident Command System • ΠϯγσϯτରԠͷͨΊͷඪ४Խ͞Εͨ؅ཧγεςϜ • ໾ׂͷ໌֬Խɺ৘ใϑϩʔͷ੍ޚɺਖ਼͍͠൑அ • ChatOps • ϓϩηεΛαϙʔτ͢ΔͨΊͷಓ۩ͱͯ͠࢖͏ • ϓϩηεͷಋೖࢧԉʹ΋໾ཱͪ·͢