LINE Mini App: More Than 10 Teams across 5 Countries Working Towards a Common Goal

Tsuyoshi Ishizuka (LINE / Technical PM 1 Team / Technical Program Manager)

https://tech-verse.me/ja/sessions/100
https://tech-verse.me/en/sessions/100
https://tech-verse.me/ko/sessions/100

Transcript

2. Self-Introduction Technical Program Manager 2018〜 LINE LINE MINI App, LINE Part Time Job I Love Fishing! Tsuyoshi Ishizuka（石塚 剛）
3. Agenda - What is LINE MINI App ? - Components & Teams - Issues - Solutions - Results
4. Agenda - What is LINE MINI App ? - Components & Teams - Issues - Solutions - Results
5. What is LINE MINI App ? A platform for publishing business and store services within LINE. Native App App Store Google Play Web App Web Browser (Safari, Chrome, etc...) LINE MINI App LINE App
6. 3 Characteristics of the LINE MINI App The LINE MINI App is a Web App Platform which allows its users to publish their company services over LINE free of charge. Customers can get a comfortable service experience thanks to the distinctive features unique to LINE MINI App. As long as you have LINE: It’s quick and easy to use. Just send a LINE message and you can be sure users will get the notification. Add users to the friends list for your official LINE account. Add to the friends list Repeat promotion LINE MINI App LINE Official Account
7. Examples of Services Achievable with the LINE MINI App A variety of store services can be used from LINE. Getting a place in line when shops are crowded Table orders at restaurants Issuing digital member certificates
8. Companies Using the LINE MINI App It is also used by many other stores and companies.
9. Number of LINE MINI App Nov 2020 131 Apps May 2021 310 Apps Nov 2021 1019 Apps Jul 2022 Over 5000 Apps!
10. Agenda - What is LINE MINI App ? - Components & Teams - Issues - Solutions - Results
11. Components & Teams LINE MINI App LINE Developers LIFF(LINE Front-end Framework) LINE Messenger Service Message QA QA QA QA QA Dev Dev Dev Dev Dev Plan Plan Plan Plan Biz Design
12. International Branches LINE MINI App Dev Service Message Plan Dev QA LINE MINI App Dev TOKYO THAILAND VIETNAM TAIWAN KOREA LIFF(LINE Front-end Framework) Plan Dev KYOTO FUKUOKA LIFF(LINE Front-end Framework) QA LINE MINI App QA LINE Developers LINE Messenger QA QA LINE Developers Dev LINE MINI App Biz LINE Messenger Plan Dev Plan LINE MINI App Biz LINE MINI App Biz
13. ・Multiple Locations →Zoom Meetings Multiple Locations and Languages
14. ・Multiple Locations →Zoom Meetings ・Multiple Languages →Slack translation bot →Confuluence translation →Simultaneous interpreting in Japanese, English, and Korean. Multiple Locations and Languages
15. Agenda - What is LINE MINI App ? - Components & Teams - Issues - Solutions - Results
16. Time Line June 2019 LINE MINI App Appeared April 2022 I Joined July 2020 LINE MINI App Released
17. The Condition was...CHAOS!
18. Issues ・Multiple teams involved in planning and development ・Multiple teams have their own backlogs ・Differing processes and development cycles
19. Agenda - What is LINE MINI App ? - Components & Teams - Issues - Solutions - Results
20. Product Development Workflow Development QA Release Planning Generally...
21. Product Development Workflow Planning Development QA Release Create Spec Development start! Various confirmations (Legal, Complience, Security, etc...) Dev Kickoff Labor estimate (Dev, QA) Schedule adjustment
22. Product Development Workflow Development QA Release Planning RESOLVED
23. Product Development Workflow Development QA Release Planning RESOLVED
24. Product Development Workflow Development QA Release Planning Share Release Content Final Release Check Release Release Announcement Real QA
25. Product Development Workflow Development QA Release Planning RESOLVED RESOLVED
26. Planning Product Development Workflow Development QA Release RESOLVED RESOLVED
27. Multi-team planning and development Feature A LINE MINI App Component A Component B Component C Team A Team B Team C For example...
28. Multi-team planning and development Team A Backlog A Team B Backlog B Team C Backlog C Release Release Release Release Release Release Release Release Release Release Release Release
29. Multi-team planning and development Team A Backlog A Release Release Release Release Release Team B Backlog B Release Release Release Team C Backlog C Release Release Release Release
30. Differing processes and development cycles →Should be Unified ? →NO ! How to approach
31. How to approach ・Respect the development processes and cycles used by each team. ・Visualization of overall progress conditions seen by the LINE MINI App.
32. Solutions ・BTS (Bug Tracking System) Operation Rule of MINI App ・Marge and Visualize Multiple BTS Projects
33. Solutions ・BTS (Bug Tracking System) Operation Rule of MINI App ・Marge and Visualize Multiple BTS Projects
34. BTS Ticket Types Initiative Epic Epic Task Task Task Task Task Task
35. BTS Ticket Status Workflow IN PLAN BACKLOG IN DESIGN IN REVIEW IN PROGRESS IN QA RESOLVED CLOSED DEV BACKLOG
36. BTS Operation Rule of MINI App ・Related component's BTS projects →Just Make a List →They have their own operation rules
37. Solutions ・BTS (Bug Tracking System) Operation Rule of MINI App ・Marge and Visualize Multiple BTS Projects
38. Advanced Roadmaps for JIRA ・Visualize like Gantt chart ・Easy to understand by Planners
39. Advanced Roadmaps for JIRA
40. Advanced Roadmaps for JIRA
41. Advanced Roadmaps for JIRA
42. Product Development Workflow Development QA Release Planning RESOLVED RESOLVED RESOLVED RESOLVED
43. Agenda - What is LINE MINI App ? - Components & Teams - Issues - Solutions - Results
44. Results Comments by team members: 複数チームで個別に進行管理してカオス化していたBTSチケットが整然と 美しく整理され各チームのタスクが可視化されました！ さながら たくさん の小川が集まって1つの大きな河川の流れになったようです。 The BTS tickets, which had been chaotic due to individual progress management by multiple teams, were organized beautifully and the tasks of each team were visualized! It is as if many streams have come together to form one big river.
45. Better than before?
46. IS THAT ALL ... ?
47. We need to keep Improving... Execute Review Update Execute Review Update
48. Summary ・Product Development Workflow ・BTS(Bug Tracking System) Operation Rule of MINI App ・Marge and Visualize Multiple BTS Projects ・We need to keep Improving...
49. Thank you & TGIF!