particular product in mind, but is searching for inspiration and general information. A visitor is aware of a general product, but does not know the specifics of what they want. A visitor has an intent to purchase a particular product and knows what they are in the market for. A product has been purchased and a customer is looking for information about how they can be used or looked after. Understanding the customer journey. Consideration A visitor has decided on a product, and is looking for comparisons and options to find the perfect item. “what is a heat pumpˮ “types of heat pumpsˮ “air source heat pumps costˮ “heat pump installation milanˮ “how to clean heat pump air filtersˮ Creating supporting content around these areas, for every stage of the customer journey, will help us reach additional potential customers, as well as building the expertise of the site to help core transactional pages rank more competitively.