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[PubConf] When You've Fucked Up by Jimmy Bogard

Sponsored · Ship Features Fearlessly Turn features on and off without deploys. Used by thousands of Ruby developers. →
Avatar for Todd Gardner Todd Gardner
January 16, 2016
Technology
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[PubConf] When You've Fucked Up by Jimmy Bogard

Jimmy Bogard's Ignite Deck from PubConf London 2016

Avatar for Todd Gardner

Todd Gardner

January 16, 2016

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Transcript

  1. When You've Fucked Up

  2. T H E F U C K U P

  3. BROKE

  4. None
  5. None

  6. Be Transparent

  7. Go Negative

  8. None

  9. Bugs Were Written

  10. None

  11. IMPACT

  12. Don't Minimize

  13. None
  14. None
  15. None

  16. Practice Empathy

  17. PREVENTION

  18. None

  19. AN ACTUAL PLAN

  20. When You've Fucked Up 1.Apology 2.Explanation 3.Impact 4.Mitigation 5.Prevention