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[PubConf] When You've Fucked Up by Jimmy Bogard
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Todd Gardner
January 16, 2016
Technology
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[PubConf] When You've Fucked Up by Jimmy Bogard
Jimmy Bogard's Ignite Deck from PubConf London 2016
Todd Gardner
January 16, 2016
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Transcript
When You've Fucked Up
T H E F U C K U P
BROKE
None
None
Be Transparent
Go Negative
None
Bugs Were Written
None
IMPACT
Don't Minimize
None
None
None
Practice Empathy
PREVENTION
None
AN ACTUAL PLAN
When You've Fucked Up 1.Apology 2.Explanation 3.Impact 4.Mitigation 5.Prevention