Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Alana Wade & Serena Lai - Gloves in the time of Corona - Guerrilla Testing in a Pandemic Transcript

Alana Wade & Serena Lai - Gloves in the time of Corona - Guerrilla Testing in a Pandemic Transcript

How do you get real people to test a physical prototype during a pandemic?

Alana Wade and Serena Lai, user researchers at the Digital Transformation Agency, will share their personal 2020 experiences. They needed to conduct research on a government device, testing a facial recognition feature to verify real people with real people. Something that couldn’t be done remotely. Their option? Guerrilla testing: brief face-to-face interactions with people going about their daily business. Alana and Serena will share the lessons they learned pivoting a project in May from in-depth in person research into a socially distanced feat of guerrilla testing. This includes adapting to quick changes, preparing for rapid testing and insight gathering, and how to build trust in seconds with passers-by when you have to remain distanced. This was also a real challenge for observation on devices!

uxaustralia
PRO

March 18, 2021
Tweet

More Decks by uxaustralia

Other Decks in Design

Transcript

  1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    www captionslive com au | captionslive outlook com |
    UX A a a
    D R a c Da 2
    T da , 18 Ma c 2021
    Ca i ned b : Hila Cadd

    View Slide

  2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 26
    ha i i , j alking e le, nning a fe e . When ' e
    ac all he e, ka , he e' i e a l m e in l ed be able ha e a
    c n e a i n, li en, in e e and ake i a a .
    STEVE BATY: Ye .
    STEPHANIE LAMONT: Yeah, i ' ne f h e hing , I hink.
    STEVE BATY: Thank e m ch.
    STEPHANIE LAMONT: Thank f ha ing me.
    STEVE BATY: O lea e. O ne e en e a e Alana and Se ena,
    he 'll be j ining m men a il . Thi e en a i n - hell . Thi ne
    e en a i n ill l k a h e c nd c e ea ch i h h ical
    e d ing a e i d f a andemic and all f he i e a cia ed
    i h ha . Alana, hank f j ining, Se ena, he e a e, hell . I ill
    hand e . Thank b h f j ining .
    ALANA WADE: Thank e m ch f ha ing .
    SERENA LAI: Thank . S I'm j g ing ha e c een.
    STEVE BATY: W nde f l.
    SERENA LAI: J an ee if I can ha in lide Sh m de. The e
    e g .
    ALANA WADE: Hi e e ne, elc me e en a i n, gl e in he

    View Slide

  3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 27
    ime f c na, g e illa e ing d ing a andemic. M name' Alana
    Wade, I' e been king a a e e ea che f i ea in b h
    g e nmen and i a e c n l ing c m anie and I' e g k n
    me eall in e e ing jec al ng he a , incl ding a l f abili
    e ing ing e e acking echn l g . In m a e ime I hel e c e and
    e-h me g e h nd and I i i a n ing h me i h m he a d g
    Tiffan h ' he g e h nd n he igh .
    SERENA LAI: M ch like Alana I' e al been king a a e ea che f
    ab i ea in b h he i a e ec and g e nmen . S fa I' e
    been l ck in ha I' e had he i ilege f king in diffe en c n ie
    incl ding Ja an, he UK and n A alia. M h bbie bef e he
    andemic hi a a elling a nd he ld. N ada i ' been
    e laced b a ching Ne fli and g ing n he cca i nal eekend hike
    alk ff h e cal ie .
    ALANA WADE: S e' e g ing ha e a e 2020 ha ha ened
    in Ma la ea , and e i n i b ken in a . S e' e
    g a ne hich a he mi i n and he blem ha e needed
    e c me and a 2 a he ce ha e k ge he e.
    SERENA LAI: S ha a mi i n. In a n hell i a c nd c
    face- -face abili e ing d ing a andemic hen ad ice e e he e
    aid d n' g nea e le. S a he a f Ma b came i h
    a e ea ch challenge. She aid:
    (READS)
    And Alana and m h gh e e, n blem, le ' a ec i ing

    View Slide

  4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 28
    e le ASAP. Ge ing he igh a ici an ake ime. Since e nl had
    fi e da e h gh e'd j m n ha fi hing. B a n a e
    a ed lan a ici an c i e ia e ickl hi fi
    adbl ck . F e am le, h d e be incl i e and n c me ac
    and being di c imina hen e kn e ld need a c l all
    di e e g f e le h al had diffe en kin ne and diffe en
    facial fea e . And h d e incen i i e e le a el all he a
    ffice f a fi e min e e . We didn' an c me ac a a ing
    hei ime being de. And he la hing a f he facial ec gni i n
    f a e d c e had e , h d e en e ha b h f hem
    ld k in he eal ld and n j i hin a lab e en i nmen
    S af e hinking ab all f hi a bi m e i n became b i
    ha adi i nal face- -face e i n e en' g ing gi e he e f
    e l e needed. In ead, e decided ha he l i n blem
    a
    ALANA WADE: G e illa e ing and f an ne h migh n ha e hea d
    f g e illa e ing bef e i ' a me h d f e ea ch he e ake a
    e a blic f m and ge e le' h gh and feedback . I '
    ick, i ' chea n a i all in l e ca ching e le a he g
    ab hei da - -da li and a king hem if he ha e ime
    a ici a e in a ick abili e . While hi g e illa e ea ch made
    en e , ha i make en e e ec i e ? We kne ha e had
    a fe challenge na iga e make hi k. We needed ge ign ff
    f m e ec, e needed ge ign- ff f m he g e nmen agencie
    e e e king i h. We al needed make e ha e le fel
    c mf able and afe a ici a ing in hi e f e ea ch make i e en
    em el h hile f .
    S h did e ge e ec i e ? We came i h a

    View Slide

  5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 29
    COVID afe lan and decided d he e ea ch n blic land. S ha
    a e me ime in g ing h gh a al ce e f ing i a e
    e . And h d e decide e c me e le alking d ing
    a andemic. We h gh he be a i b ha ing eall eall b i
    e nal ec i e e i men n hand and a ailable.
    And h d e ge en gh e le and a g d mi f dem g a hic .
    We h gh he be a e c me ha ne a en e a ange f
    l ca i n en e a dem g a hic mi . S e l ked a he dem g a hic
    da a f he b b f Canbe a and decided ick diffe en b b
    ba ed n h e. And hen h d e engage i h e le and b e e
    he e e i n hile e cial di ance? We had ac ice b e ing
    e ea ch f m a di ance. S af e ha ing mi iga i n lan in lace
    and all f a al ed e a ed h e h h hi e ea ch
    ld ac all k. We all ca ed da infield e ea ch and a ed
    e a ing ha e needed. We d nl aded he facial ec gni i n
    d c ha e e e e ing n b h and id and A le h ne and
    g COVID afe ack ead , e in ed c n en f m and
    ked e ac l hich l ca i n f g e illa e ing.
    SERENA LAI: S h did e fini h e ea ch in ge finding in j fi e
    da ? Well, e' e b iefl c e ed ha ha ened da bef e e ing.
    Thi a hen b fi came i h he e ea ch blem and
    e ickl eached he c ncl i n ha g e illa e ing a be
    i n c m le e he face- -face e ea ch n g e nmen de ice in ne
    eek. Le ' ha e a l k a ha ' ha ened in he emaining da . One
    da bef e e ea ch e e a ed el e b ge ing familia i h he
    facial ec gni i n d c ha e needed g e illa e . We made
    e ha e e e b h c mf able ing an and id and A le h ne
    and hi a im an beca e he a e ld g ab e ing

    View Slide

  6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 30
    a ac all ffe he a ici an a ch ice f de ice, ha he c ld
    ch e hich ne he e e m familia i h ing. S b h Alana and I
    had kn h ble h he a and e e i in ca e he
    a ici an hem el e had an diffic l ing i .
    And af e e ing and making e ha e el e e e familia
    i h he e d c , e al a ed acking he hing e needed. S
    e acked a back and id and iPh ne e had f de ice n ,
    and e al k e a cha ge and ba e ack . We acked
    lan a d hich e h ed ld gi e i ibili h e e e and ha
    e e e ab . We e a ed hing like c n en f m , b e a i n
    hee and en b hing like hand San ad e i e , bac e ial
    i e , gl e and incen i e l lli . On hi ame da f e a ing, e
    did a d n make e e e e c mf able i h h he e i n
    ld fl . We i ched lace , being he m d a i and n e ake and
    ac iced iming he abili e al ec ding he he facial
    ec gni i n a cce f ll c m le ed n . We ked h and
    he e e h ld i i n el e e c ld ee ha a ha ening.
    An he hing ha he d n eall hel ed fig e a hich e
    f gl e ked be n he m bile c een ha e had. S af e d ing
    all e , ha a fi da f e ea ch like?
    ALANA WADE: A med i h hand ani i e , gl e , cli b a d , name ag
    and l f en h ia m, e hi he ee . Da ne a ide a big
    h ing cen e. We h gh he lace e ch e a ab l el e fec .
    We h gh e c ld ca ch e le a he en ab hei da - -da
    b ine and he e e e l f cafe . O hinking a l f high f
    affic a ea. And e b a el a ached an ne h a f ee.
    And e g n - n , n , nah, n hank , n in e e ed. We g
    e le e ending make h ne call . We g e le ha ld j

    View Slide

  7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 31
    ha en ee me hing eall in e e ing n he he ide f he e e
    e e anding and e e e finding ha he lack f i ibili f h e
    e e and ha e e e ab a ac all bl cking f m engaging
    i h e le. We nl g h ee a ici an . B e did find e fi
    in igh . One f he a did n k ide n a nn da , e en in f ll
    hade. S i ed, a bi defla ed, and kn ing ha e needed a be e lan
    f da , e headed back he ffice.
    SERENA LAI: S af e eflec ing n da ne, n da , in ead f
    a ing in ne l ca i n e mi ed he e e en ge a be e mi f
    dem g a hic and changing he e e en al le ge a mi f
    ea he c ndi i n and hi enabled ee he he e ld
    enc n e he ame e e had n he fi da i h he n and he
    hade. We hif ed n nl he a ea ha e e ide big h ing
    cen e b e al en l cal c mm ni a ea ha e e nded
    b cafe and mall l cal h like an IGA. We al k a DTS ba e i h
    and g DTA c mm eam hel i h a cial cam aign. We g
    hem c me i h in he m ning he c ld ake a ic e f .
    Wha e al did a e hand ani i e , bac e ial i e ,
    gl e and l lli in lain igh in f n f banne . Thi ned
    be m ch be e han he fi da beca e ha ha ened n he fi
    da a ha Alana and m elf e e b h nning a nd i h back ack,
    and ne ld be h lding he e de ice and he c n en hile he
    he e n ld be h lding he hand ani i e , he gl e and he
    l lli . The fac ha e e e able and in f n f he banne and
    le e le c me a eall g ea .
    C m a ed da ne, h did e fa e. Well, DTA ba e hel ed
    e le' c i i . A k e i n a h e e e and ha e e e
    d ing. Af e lea ning ab ha e e e d ing, he e e ha hel .

    View Slide

  8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 32
    The e e ea ed ha e e e aking COVID afe e i l . The
    c ld ee ha e e e b h ea ing gl e and ffe ing hand ani i e a
    ell a i ing d n an en bef e handing hem he e h ne
    ac all e. While e en ab abili e , a l f nl ke
    became e c i . In fac , in ne a ic la lace ha e i i ed, e
    g m ch in e e ha e le a ed lining ha e a g a he
    e e ai ing f hei m ning c ffee. Alana and I ac all had li ,
    in ead f king a a ai ge h gh e e ne. S i a a g ea
    hing ha e b gh e a h ne i h . Af e da f g e illa
    e ing, he emaining da a en back in he ffice n he i ing and
    anal ing ha e b e ed. We al ed ha da e a e
    finding and ha e h e i h b and akeh lde .
    ALANA WADE: S ha e e e l ? Well, e g in igh ha nl
    infield e ea ch ld ha e gi en . F e am le, he a ha did n
    k ide b a ab l el fine in ide. We g g ea c mm ni
    engagemen in he m ne ec ed lace . We f nd ha he mall l cal
    h ha a cafe, IGA and he e e e a g ld mine f c mm ni
    engagemen and e f nd ha e le e e deligh ed ha
    e e en a i e f m he g e nmen e e in hei c mm ni and e e
    ha ake a in he e and ide feedback. We g a be e mi
    f dem g a hic and e had eall g d e e en a i n c nfiden l
    e finding . We had h hai , l ng hai , n hai , f inge , bea d ,
    m ache , gla e and diffe en kin ne and e g 14 a ici an
    in al hich a he e fec b eakd n f e en f each d c and
    each de ice e hich a ama ing e l f e ing d ing a
    andemic.
    SERENA LAI: And hen in e m f le n lea n , af e da

    View Slide

  9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 33
    g e illa e ing ad en e , e lea n ha ha ing i ibili f e a
    im an and hi a im an beca e i le e le kn ha e
    e en' f nd ai e ale e le. Ha ing DTS banne i h and
    ge ing c mm eam hel i h cial media cam aign defini el
    hel ed ha e e e d ing. We al lea n ha high affic
    a ea a en' nece a il he be lace ge e le engage. In ead,
    if e a ied l ca i n and he e e en hi a ha ga e he
    eall g d mi f dem g a hic and e al lea n ha a ing he e
    e en al ga e diffe en ea he c ndi i n e c ld check
    he he he a ked in nn cl d ea he . A hich a ea
    ked be f , e f nd ha he mall l cal h i h cafe e e
    m ch be e f engagemen .
    An he hing e lea ned a n man l ca i n
    in ne da . On ec nd da ha e did a e i i ed fi e diffe en
    a ea and en ab 30 40 min e in each l ca i n and e all ca ed
    20 min e a el he ne . In hind igh ha ing h ee l ca i n
    ld ha e been e fec beca e he e a ne again, again ha ne
    a ic la lace e an ed a l nge b e c ldn' beca e e had
    al ead g c mm eam hel i h he cial media cam aign
    a e ld be in he e lace d ing he e ce ain ime l .
    ALANA WADE: We lea n ha making e le feel afe a ab l el
    ke . We iding hem i n f gl e and e e iden l ing hand
    ani i e and i e en a l ng a . Tha aid, e did find ha n man
    a ici an a all ac all an ed e gl e and m f hem e e
    i e ha j i h he hand ani i e , b man aid he a ecia ed
    e had g ne he ffe . If i e e c me and d need g d n
    hi a h e can ell hand n hea ha m l i e la e de
    f ee gl e k an ab l e ea n h ne c een .

    View Slide

  10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 34
    We lea n ha he incen i e ha e lanned e e nnece a ,
    b al n an ed. The bigge incen i e f e le a be in l ed.
    And lea e li le e feeling hea d and alida ed. S ha e e
    bigge akea a ab g e illa e ing d ing a andemic? Well, g e illa
    e ing i eall nc mf able. Y ha e n ake ejec i n
    e nall , and ge a l f ejec i n . We f nd ha ha ing a
    e a ed line ab h e e e and ha e e e d ing en a l ng
    a if an ne did ha e an i e i h being in blic. Thankf ll
    e nl had e ha nce.
    We lea n ha e en i h all he n e , i a ell h he eff
    ge he e l ha e did. Thank .
    SERENA LAI: Thank m ch. I'm j g ing ha ing he e.
    STEVE BATY: Thank Alana, hank Se ena.
    SERENA LAI: N ie .
    STEVE BATY: One ick e i n a ha he he n enc n e
    an c nce n f m e le ab he g e nmen and facial ec gni i n?
    Did ha c me a all?
    ALANA WADE: N m ch b ha did c me and i ' me hing e
    had k h gh lanning i hen e fi g gi en hi
    challenge, i a e e ne' nde anding ha he ac al e de ice
    ldn' be ing h image f m he e . And hen e ac all
    f nd , I hink he m ning bef e e e e ab head , ha
    ha ac all a n' he ca e and he ld be ing e le' h in
    a da aba e and e had change all c n en f m , be eall

    View Slide

  11. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 35
    e lici ha ha a he ca e and e did find ha me e le ld
    c me and alk and e e in e e ed in being in l ed b hen he
    a ha he li el declined.
    STEVE BATY: Fai en gh.
    ALANA WADE: And I hink i h hi a ic la f a e, i ' n a
    c m l a f he digi al iden i ce ide face and g
    h gh ha ec gni i n ce a ell. The e a n kind f f ced a h
    f e le.
    STEVE BATY: Tha ' g ea . Tha ' nde f l. L k, hank b h
    m ch f ha ing ha in igh . I'm glad ha i en ell nde i e
    challenging ci c m ance . Thank f ha ing i i h .
    ALANA WADE: Thank .
    SERENA LAI: N ie a all. Thank m ch.
    STEVE BATY: S ne e en a i n c me f m La a R an. Thi i a
    e change f ace, a alle clean e bef e he m ning ea b eak, if
    ill. La a' g ing be alking ab he le f being a de ign
    e ea che in c ea ing ell c me. Hell La a.
    LAURA RYAN: Hi S e e, h a e ?
    STEVE BATY: I'm e ell. Thank f j ining .
    LAURA RYAN: M ab l el lea e. I a ac all feeling eall eall

    View Slide