Charlii Parker - The Why, When and How of including people with disability in the design process.
Allow me to take you on a journey exploring the Why, When and How of including people with disability (PWD) in design practices. Not as an unexpected overhead, or “nice to have”, but as business as usual.
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a ia UX A a ia 2021 Da 2 Wed e da , 25 A g 2021 Ca i ned b : T ac Ball
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 38 STEVE BATY: The e a e me hing j can' d in ad ance. S . CHARLI PARKER: H ef ll hi mean ha I can ha e m c een n . A e able ee he e en a i n c een? STEVE BATY: I i l ading, e . CHARLI PARKER: E cellen . STEVE BATY: O e . CHARLI PARKER: Thank m ch. Le ' ge hi f he a . Hell and elc me m UX A alia 2021 e en a i n. M name i Cha li Pa ke . I'm a digi al acce ibili c n l an a In ia and I al c dina e In ia C nnec he e i c nnec b ine e and gani a i n e i h di abili . We c en l ha e a la ge anel f e i h a ange f di abili ie , in e e and e e ience , h a ici an in e feedback e i n and abili die . T da I ill be alk ab he h , hen and h f incl ding e le i h di abili in he de ign ce . I'm ing f he C n f he l nge e en a i n i le. N , bea ing in mind hi i a 20 min e e en a i n, and i ' a c m le ic, i ill be a bi like a a ing la e. A li le bi f e e hing he a e i e and h ef ll in i e l k in i in m e de h. Wh ? Wh d e need c n ide acce ibili hen de igning and c ea ing? Take a ec nd hink ab i . Wha d i e gani a i n a d acce ibili ? If an hing. Whene e I a k me ne h he hink acce ibili h ld be c n ide ed in a jec I ge e m ch he ame an e . Acce . T ide acce f all. I ' la .
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 39 Fea f li iga i n, n b d an ge ed. Ma ke ha e. Ca ing he di abili d lla , hich i a c mbined di able ann al inc me f a nd $54 milli n i ' a nice lice f he ie ha e. S cial e n ibili . I ' he igh hing d . The e a e all g ea ea n b he a e ab a m i a ing a a en ell ea ege able beca e a e g d f . Y migh d i b d n' nece a il an and d n' eall kn h . If e alk ab de ign in gene al and ha d i e ha , I ge a diffe en e f e n e . Sa i fac i n. Ul ima el he an e le ha e a a i f ing e e ience. Efficienc . Time i im an . We d n' an a e i . Effec i ene . Can e le c m le e he a k acc a el , cab he find he inf ma i n he an ea il ? And hen, a he b m f g d mea e e ack n echnical acce ibili . Beca e ell all f ea n I men i ned in he e iden lide b he main f c i n c m liance. I i c m lian ? D e i mee he eb c n en acce ibili g ideline WCAG? When e alk ab digi al acce ibili a a c nce , m e le hink f mee ing he WCAG g ideline . A l f e le d n' kn ha he g ideline a e b he d kn he e a e g ideline . B j f c ing n echnical acce ibili ac all mean e all acce ibili i fai l l . Whe e i he efficienc and a i fac i n f he e le ha el n acce ibili ? S e, he can c m le e a a k i h an maj ad bl ck , i d e n' mean he can d i efficien l effec i el , i j mean he can d i . We d n' eem ca e a m ch ab he end e e e ience hen e alk ab e le i h di abili . A l ng a e ick ff ha c m liance b e feel like e ha e d ne j b, b echnical e ing nl ge fa . Technical e ing e ifie ha each f nc i n f he f a e a lica i n e a e in c nf mance i h he e i emen
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 40 ecifica i n. M e ege able . I mee he eck. I d e he hing he g ideline a i h ld. And hen hen me ne i h acce e i emen c m lain he can' e i , he jec eam and he b ine a e en all hi e a m ne and ime n hem, ha m e d he an ? The an a a i f ing e e e ience. J like e e ne el e. And he be a d hi i b ing e i h a li ed e e ience f di abili in de ign ce e . Since he beginning f ime e le i h di abili ha e had he make deci i n n hei behalf, and he ice f he di abili c mm ni i ni e, and e f l and h ld be hea d and c n ide ed f m hei e n in f ie . The ld "n hing ab i h " l gan. Then ge he e c me . Inn a i n. I d i e im emen . Y ill find e le d ing hing in a ne e e en c n ide ed. I d i e em a h and b ilding nde anding. Pe le f en d n' ha e a l f nde anding ab e le i h di abili nle he ha e a f iend a l ed ne cl e e nal c n ac i h me ne h ha a di abili and hen he nl ha e a i i n f ha ha di abili ac all mean ha e n. Ge ing an nde anding e all i eall , eall im an . I b ild in igh and c m ehen i n. Y nde and h e le d hing he a he d . And ide be e d c and abili f all. S hen? When d e incl de e le i h di abili in he de ign ce ? M f en acce ibili i c n ide ed a he end f he jec . E e hing ha been de igned, b ild, i e a ed hen i ' j ab ead bli h a fe eek bef e g li e i ge en ff n an gani a i n like In ia f an a di , e end back a e lining ha need be fi ed bef e he can e en c n ide hei elea e da e. E e ne g e in a anic. Acce ibili can bec me a h ge b den i i me hing e le didn' eall nde and in he fi lace, he e en' e eall
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 41 h he had d i , he em a h a n' he e and n i ' a blem. Then he a a king e i n like, d e le i h di abili e en e d c ? I mean e ell ca , blind e le d n' d i e. D e need make eb i e acce ible? And m an e i e . B ing a ca i a big e en e, and if a e a f a c le, gene all ill b h an be in l ed in ha deci i n making ce . And hile me ne h i blind e ha n' be d i ing he ca , he ill ibl like kn ab he afe fea e he mileage he migh an ick he c l . S e en h gh migh hink d c i n' me hing ha meb d i h a di abili ld be ing, i i ill e im an make i acce ible and n j f c me , i i al in e nal akeh lde a ell and c lleag e . S acce ibili h ld be c n ide ed f m ince i n n he 2010 cience fic i n film hich i he e m b ain g e e e ime I ee ha d. Whe he i ' a b and ne d c , a eb ild f an e i ing d c i n a me ge f m l i le legac d c de ign hen fi a hinking ab d c f m he ini ial c nce a hinking ab acce ibili . Beca e e all kn ha he c f fi ing i e inc ea e d ing he jec lifec cle and i e fi ed af e d c i n ha e a m ch highe c again. An b d ha ' been in l ed in an kind f de el men ha had hi d mmed in f m da ne. B e ill end lea e acce ibili he end and i bec me a big blem, and a e high c . And if lea e i he end, and ha e acce ibili a an af e h gh e end i h acce ibili fail . S h ea l d e c n ide e le i h di abili in he de ign? F m he e e . When a c ea ing e e na , c n ide di abili and acce e i emen . Wi h a nd 20% f he la i n iden if ing a ha ing
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 42 me f m f di abili e h ld be c n ide ing hi hen e c ea e e na . In 2017, he digi al eam a g e nmen digi al e ice in he UK c ea ed a e f e e na highligh ba ie faced b e le i h a ic la di abili ie and ide i n h de ign f hem. The e a e a fe he he e, b i a n' eall n il ha ime ha e le a ed c n ide e e na i h a di abili . Q i e f en ld make a e e na, and he ld ha e all f he e a ib e b ne e ha e l i i n ne e ha e hea ing l . B d n' j f c n he di abili , e le a en' defined b hei di abili , i ' an a ib e an en i nmen al mi ma ch. F e am le, Cla dia he e i 54, he' ma ied, and ha h ee child en. T a e f h me a a a Uni e i . Cla dia i a iall igh ed d e gla c ma and diabe e . She k a ime. S , e , he e i e c een magnifica i n be able be e e e de ice b he al ha a famil and k c mmi men . S h e in e e need be c n ide ed a ell. I ' n j ab he i i n. Incl de e le i h di abili in f c g . The in igh and feedback ill be in al able. He e ill find h heading c e i im an f c een eade e . Wh big bl ck f e can be diffic l f e le i h d le ia and h he e l g in a ma e mean f eading c n en . The f a i n f ha ing c e in a W d d c men f m a eb i e and flicking back and f h and ing emembe he e he e e n he age in he fi lace. The e a e all di c i n in and in igh ha ill hel c ea e a be e d c f m he e . The e i n b i e f eaking di ec l i h e le i h a li ed e e ience f di abili ge a h li ic ie f he en i e c me j ne .
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 43 A fe ea ag I ked a an a i i e echn l g eciali eaching e le h e e blind had i i n im ai men h e a i i e echn l g ha a e e hing f m c een eade iPh ne and b aille di la . A clien a elling in h he c ld n l nge de he g ce ie nline i a n' beca e he nline check- a inacce ible, I kne a fac hi a ic la e ma ke had d ne a l f k en e he eb i e a . The hing hile he e e fi ing he eb i e he had an in e im mea e f ha ing he deli e d i e b ing a hand held EFTPOS machine he c ld de he g d nline, b beca e he check- a n' f ll acce ible, he e i n ld he e, he ld ha e i deli e ed and hen he c ld a he ca d hen he deli e d i e a i ed a he h e. B nce he e ma ke made he check- acce ible and i a , i a king bea if l, i me all f he WCAGAA c i e ia, he ed he d i e b inging he machine beca e i a n' nece a an m e. The blem a , and ha he didn' c n ide , a ha hile he lad c ld ha e en e ed he c edi ca d de ail eamle l in he field n he f m, he didn' kn he c edi ca d n mbe . She c ldn' ee he c edi ca d en e he n mbe . And c n a la belief, blind e le d n' ac all feel al ng hei c edi ca d k he n mbe n he ca d. I ' n like b aille. S he c ldn' d he h ing an m e. And i h ha c n e a i n, he ne e ld ha e kn n. S I ac all k ha feedback back he e ma ke and I'm h ing n he ha e ac all ein d ced he deli e d i e being able b ing he hand held EFTPOS machine. S need c n ide ha e le ac all need and ha hei ac al end end e e ience a e. Wi h de ign and Y f ame hen he c ea ed e le i h di abili can' be b gh in gi e feedback. One d a back he e i e en i h high-fideli Y f ame he can' be ed i h a c een eade i
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 44 n' ha e he e label ag a c een eade eading he backg nd c n en n' make an en e a c een eade e b he e a e he hing ha can be e ed b he di abili g . C l c n a . Te n backg nd c l , e e image b e le i h l i i n h a e c l blind. U e f hi e ace, again b e le i h l i i n hen he magnif he c een f en c n en fall ff f he age. Lang age and bl ck f e f ea e f nde anding b e le i h d le ia lea ning diffic l ie c gni i e di abili ie and he i e f clickable a ea f e le i h de e i diffic l ie . And n b il d c . Al a e final b ild i h e le i h a di abili and ing a i f m f a i i e echn l g . Y ne e kn ha he a e g ing h . I ecen l did me e e ing i h a e n h e a b aille di la i h an iPad. And e e e ing Team . And e e ime he en ha e he c een, he a ha ing b n ked, b he ac al a b adca did ac all c me he b aille di la and hi a blem be een iPad and Team . We e ed i i h he de ice , e e ed i i h iPh ne , if e didn' d hi e ing e ne e ld ha e kn n. S i migh be - and a b aille di la i li e all a - I ha e had a c lleag e h e a b aille di la and he aid me, i h a c een eade b aille di la i j a a e eigh . S he b aille di la i n' ac all d ing an hing, b f me ea n hen he in e ac i ha b n f m h ing f ha e n. S d ing e e ing i h diffe en a i i e echn l g i eall , eall im an . We gene all l k a he main di abili e f i i n, blindne and l i i n c een eade e and c een magnifie e . A c een magnifie i gene all diffe en han a b e magnifie . S can e and b e , and hen gene all e e hing ill efl in ha f a l k n he c een. S me ne h e a magnifie i
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 45 bl he en i e c een. S ac al c een alm bec me a al can l k h gh. C n en f en fall ff he c een. Lef aligning i eall , eall im an f h e e le. Hea ing, a di and ide c n en i n' he nl c n ide a i n f he deaf c mm ni . T man deaf e le Engli h i ac all a ec nd lang age. And A lan d e n' an la e di ec l in Engli h and fi e a. S A lan ha a diffe en ign f each d and he a e f en di ec i nall i all e e en ed in he meaning. Engli h ha e e al ell and meaning f he ame d i i ac all diffic l f e le h ha e g n a A lan a he fi lang age fi ime nde and c n en . W i en c n en i eall im an he deaf c mm ni a ell. And de e i . Thi can be me ne i h hand em . S me ne h d e n' e a m e. Thing need be acce ible ia a ke b a d me ne h e an al e na e in me h d like eech in D ag n Na all S eaking. Pe le i h c gni i e di abili ie . D le ia, ADHD, ac i ed b ain inj , mem l i ' a eall e an i e g ha ne b ge ing feedback f m h e e le i eall , eall im an . And final find e le migh he e dem g a hic. B al mee he e dem g a hic a ell incl de hem a a f he eg la e ing c cle. We ill ge meb d a c een eade e b he d n' nece a il kn d c , he ldn' nece a il be c me he d n' ha e he ame em a h i h he d c he a e l king f and d n' ge ha ame feedback. Y can ge e c al acce ibili feedback, b i ' a fa m e al e if he mee he c i e ia and ha e he di abili n f ha . S h d e d i ? U e e ea ch and abili e ing hel lea n ab e beha i need and m i a i n . S engage i h di abili gani a i n , eciali e e e ing gani a i n like
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 46 In ia C nnec . Incl de e le i h di abili in eg la e c cle and n j B b f m he back ffice h ha me i i n im ai men , h ill likel al ead ha e an idea f a k fl and he lang age and he c n e . B b' ini n and e e ience i ill alid, b hen e i h ne e n i h di abili , e i h ne e n i h di abili . Pe le i h he ame di abili can ha e diffe en e e ience , e ec a i n , and ffe diffe en in igh ma imi e im emen . Lea n ba ic di abili e i e e. Unde anding c ec lang age, efe ed n n , and e en he c ec a lead me ne h i blind hel hem na iga e he ffice ace if a e e ing in e n. A e all hel f l kill en e ha ge he be f e i n and ha e e ne i c mf able. Incl de im le and acce ible feedback mechani m. Make i im le f e le gi e feedback n e i ing d c . Offe a f m ha ' been c ec l ma ked and f ll acce ible, al ng i h a c n ac n mbe , me e le h a e deaf n n- e bal ld efe c mm nica ing i a e hile lde e le ill gene all l k alk a eal e n. S me he hing c n ide . Technical ficienc . Blind e le a en' b n kn ing h e a c een eade . I ' a lea n and f en elf a gh kill. S hing like e e ience, acce echn l g , and abili can c me in la . And ha ing an nde anding f he diffe en be een e ficienc e d c fail e i an ac i ed kill f facili a . S f a e ha d a e age. S me e ha e efe en ial de ice. The e n I a alking ab e i l h e an iPad i h a b aille di la a a main de ice, he a e blind and ha e Ce eb al Pal a la ge c een i ea ie na iga e if he ha e d hing i h hei hand . B i i al a de ice ha can be m n ed a ell. S ha ' hei main de ice f e e hing. The ha e a h ne b he ba el e
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 47 i . C ngeni al e ac i ed di abili . S me ne h l hei i i n la e in life ill ha e diffe en e ec a i n han me ne h a b n blind. We f en ee hi i h al e . C mm nl b n al a e le h g e igh ed like ha e image de c ibed i h eall de c i i e al e beca e he ha e a mind ma i h a i al image mem he can d a n. If de c ibe me hing he ha e an image in he head ha ha ill l k like. S me ne h a b n blind f en find de c i i n le im an . And age, age can effec e all nde anding f echn l g . S ha e engaged i h e le i h di abili , ha e aken hing like ficienc and de ice in acc n , and n a e ead f e i n. S he hing c n ide f e i n. All m e ime f abili e i n i h e le i h di abili . U all 1.5 ime ha ld n mall all . Of en e hink ab hi f c een eade e b if a e - if ha e eall clean c de, a c een eade e migh ac all ge h gh a a k fa e han me ne h can ee he c een and ha e all f he di ac i n and i n ha g al ng i h i . S i ' im an all ha e a ime f e e ne. All e b ing hei n de ice if ible. M e f a i i e echn l g ha e ecific e ing and e - , mall change ch a a ligh l diffe en ke b a d can im ede ha he e i ing achie e and ha e diffe en - ha ing a diffe en e - can ke he e all e e e ience. Ha e an a i a i i e echn l g eciali a he e i n. S f ne, he can a i i h echnical diffic l ie i h e - b he ill al nde and he diffe ence be een e ficienc a d c fail e. And c n ide e ing in he e n' n en i nmen e ing
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 48 ffice. C en l all f e e ing i being d ne em el and hile i d e h c e ball f m a ech ack in f ie , i alle ia e a el. I mean a a ici an i in he c mf f hei n h me and n hei n de ice. And c n ide h e ill ge e i n if a e d ing an in e n e i n. I he b ilding acce ible? H fa a a f m blic an i i ? I ea ge b a i? A l f e ill need e cab cha ge and ge a nd ha a . S finall , make e ha a e f hei ime and hei a el. I can be e en i e ge f m me ne' h e in ffice. And hen e n j ne again. And he ime f e le i h di abili i im an and i i al able. In ia C nnec a a ici an in ca h, a l f lace a e le in had gif ca d . B ha can ha en he e i ha he gif ca d i n' nece a il acce ible. S i e f en he ha e a fla n mbe n hem, and hen ha e g a c a ch ff c de. Blind a ici an e eciall all h ld ff n ing h e and me f hem e en ha e fee b he ime he d ge a nd ing i all he ha m ne ha been ea en in fee he ac all ge n hing f he e i n. U ing a i i e echn l g i an ac i ed kill. I i a kill ha h ld be aid f name e d c m en a e e c ec l . T a , c n ide acce ibili ea l . D n' ai n il he d c i b il and an a di ell all f he hing need fi . Ea l im lemen a i n d i ing a be e e e e ience f all. D n' el n ne e n. If ha e e ed i h ne e n i h a di abili , ha e e ed i h ne e n i h a di abili . All e b ing hei n de ice , nde and he diffe ence be een e ficienc e d c fail e. All e a ime f c m le i n, and nde and ha kn n abili i e a e f en m e f blem i h di abili ie . One he ill gene all al a find hem and , fi ing he abili i e
N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 49 ill al make a be e e e ience f e e b d el e ing he d c . And ha b ing me he end f m e en a i n. S h ef ll ha eemed e , e ick b h ef ll e e b d g me hing f ha . STEVE BATY: Thank m ch. Tha a e cellen . The e i - he e eall i a l dig in e e ne f h e ic . B hank f gi ing ha en ee in i . And gi ing e le ha c n e . S hank . CHARLI PARKER: M lea e. STEVE BATY: Oka . S hile e i ch e e ha e J h Th m n j ining m men a il f m P bli Sa ien . J h ill be alking ab de ign em . And h e hem f c nnec i n and a gmen a i n hen e ha e - a e d igh n , em e eam and eam king i all . Welc me J h I can ee lide hea and ee . Y a e igh g . O e . JOSH THOMPSON: C l igh g . Hell , elc me and g d m ning fi f all. I j like kick me hing ff I ill a i h an ackn ledgmen f c n . I ackn ledge he adi i nal c dian f he land, he Wa ange i e le. I an a hank f ha ing me he e da and ec ndl h e can a ecia e hi Meme. I an ed c ea e ne f he e and eali ed me ne had d ne i al ead . Thank he in e ne . M name i J h Th m n I'm a de ign lead he e a ace P bli Sa ien in Melb ne, I'm he e ne a nd de ign em and he le he la in c nnec ing eam and aligning gani a i n .
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