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Charlii Parker - The Why, When and How of including people with disability in the design process.

uxaustralia
August 25, 2021

Charlii Parker - The Why, When and How of including people with disability in the design process.

Allow me to take you on a journey exploring the Why, When and How of including people with disability (PWD) in design practices. Not as an unexpected overhead, or “nice to have”, but as business as usual.

uxaustralia

August 25, 2021
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  1. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a ia UX A a ia 2021 Da 2 Wed e da , 25 A g 2021 Ca i ned b : T ac Ball
  2. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 38 STEVE BATY: The e a e me hing j can' d in ad ance. S . CHARLI PARKER: H ef ll hi mean ha I can ha e m c een n . A e able ee he e en a i n c een? STEVE BATY: I i l ading, e . CHARLI PARKER: E cellen . STEVE BATY: O e . CHARLI PARKER: Thank m ch. Le ' ge hi f he a . Hell and elc me m UX A alia 2021 e en a i n. M name i Cha li Pa ke . I'm a digi al acce ibili c n l an a In ia and I al c dina e In ia C nnec he e i c nnec b ine e and gani a i n e i h di abili . We c en l ha e a la ge anel f e i h a ange f di abili ie , in e e and e e ience , h a ici an in e feedback e i n and abili die . T da I ill be alk ab he h , hen and h f incl ding e le i h di abili in he de ign ce . I'm ing f he C n f he l nge e en a i n i le. N , bea ing in mind hi i a 20 min e e en a i n, and i ' a c m le ic, i ill be a bi like a a ing la e. A li le bi f e e hing he a e i e and h ef ll in i e l k in i in m e de h. Wh ? Wh d e need c n ide acce ibili hen de igning and c ea ing? Take a ec nd hink ab i . Wha d i e gani a i n a d acce ibili ? If an hing. Whene e I a k me ne h he hink acce ibili h ld be c n ide ed in a jec I ge e m ch he ame an e . Acce . T ide acce f all. I ' la .
  3. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 39 Fea f li iga i n, n b d an ge ed. Ma ke ha e. Ca ing he di abili d lla , hich i a c mbined di able ann al inc me f a nd $54 milli n i ' a nice lice f he ie ha e. S cial e n ibili . I ' he igh hing d . The e a e all g ea ea n b he a e ab a m i a ing a a en ell ea ege able beca e a e g d f . Y migh d i b d n' nece a il an and d n' eall kn h . If e alk ab de ign in gene al and ha d i e ha , I ge a diffe en e f e n e . Sa i fac i n. Ul ima el he an e le ha e a a i f ing e e ience. Efficienc . Time i im an . We d n' an a e i . Effec i ene . Can e le c m le e he a k acc a el , cab he find he inf ma i n he an ea il ? And hen, a he b m f g d mea e e ack n echnical acce ibili . Beca e ell all f ea n I men i ned in he e iden lide b he main f c i n c m liance. I i c m lian ? D e i mee he eb c n en acce ibili g ideline WCAG? When e alk ab digi al acce ibili a a c nce , m e le hink f mee ing he WCAG g ideline . A l f e le d n' kn ha he g ideline a e b he d kn he e a e g ideline . B j f c ing n echnical acce ibili ac all mean e all acce ibili i fai l l . Whe e i he efficienc and a i fac i n f he e le ha el n acce ibili ? S e, he can c m le e a a k i h an maj ad bl ck , i d e n' mean he can d i efficien l effec i el , i j mean he can d i . We d n' eem ca e a m ch ab he end e e e ience hen e alk ab e le i h di abili . A l ng a e ick ff ha c m liance b e feel like e ha e d ne j b, b echnical e ing nl ge fa . Technical e ing e ifie ha each f nc i n f he f a e a lica i n e a e in c nf mance i h he e i emen
  4. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 40 ecifica i n. M e ege able . I mee he eck. I d e he hing he g ideline a i h ld. And hen hen me ne i h acce e i emen c m lain he can' e i , he jec eam and he b ine a e en all hi e a m ne and ime n hem, ha m e d he an ? The an a a i f ing e e e ience. J like e e ne el e. And he be a d hi i b ing e i h a li ed e e ience f di abili in de ign ce e . Since he beginning f ime e le i h di abili ha e had he make deci i n n hei behalf, and he ice f he di abili c mm ni i ni e, and e f l and h ld be hea d and c n ide ed f m hei e n in f ie . The ld "n hing ab i h " l gan. Then ge he e c me . Inn a i n. I d i e im emen . Y ill find e le d ing hing in a ne e e en c n ide ed. I d i e em a h and b ilding nde anding. Pe le f en d n' ha e a l f nde anding ab e le i h di abili nle he ha e a f iend a l ed ne cl e e nal c n ac i h me ne h ha a di abili and hen he nl ha e a i i n f ha ha di abili ac all mean ha e n. Ge ing an nde anding e all i eall , eall im an . I b ild in igh and c m ehen i n. Y nde and h e le d hing he a he d . And ide be e d c and abili f all. S hen? When d e incl de e le i h di abili in he de ign ce ? M f en acce ibili i c n ide ed a he end f he jec . E e hing ha been de igned, b ild, i e a ed hen i ' j ab ead bli h a fe eek bef e g li e i ge en ff n an gani a i n like In ia f an a di , e end back a e lining ha need be fi ed bef e he can e en c n ide hei elea e da e. E e ne g e in a anic. Acce ibili can bec me a h ge b den i i me hing e le didn' eall nde and in he fi lace, he e en' e eall
  5. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 41 h he had d i , he em a h a n' he e and n i ' a blem. Then he a a king e i n like, d e le i h di abili e en e d c ? I mean e ell ca , blind e le d n' d i e. D e need make eb i e acce ible? And m an e i e . B ing a ca i a big e en e, and if a e a f a c le, gene all ill b h an be in l ed in ha deci i n making ce . And hile me ne h i blind e ha n' be d i ing he ca , he ill ibl like kn ab he afe fea e he mileage he migh an ick he c l . S e en h gh migh hink d c i n' me hing ha meb d i h a di abili ld be ing, i i ill e im an make i acce ible and n j f c me , i i al in e nal akeh lde a ell and c lleag e . S acce ibili h ld be c n ide ed f m ince i n n he 2010 cience fic i n film hich i he e m b ain g e e e ime I ee ha d. Whe he i ' a b and ne d c , a eb ild f an e i ing d c i n a me ge f m l i le legac d c de ign hen fi a hinking ab d c f m he ini ial c nce a hinking ab acce ibili . Beca e e all kn ha he c f fi ing i e inc ea e d ing he jec lifec cle and i e fi ed af e d c i n ha e a m ch highe c again. An b d ha ' been in l ed in an kind f de el men ha had hi d mmed in f m da ne. B e ill end lea e acce ibili he end and i bec me a big blem, and a e high c . And if lea e i he end, and ha e acce ibili a an af e h gh e end i h acce ibili fail . S h ea l d e c n ide e le i h di abili in he de ign? F m he e e . When a c ea ing e e na , c n ide di abili and acce e i emen . Wi h a nd 20% f he la i n iden if ing a ha ing
  6. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 42 me f m f di abili e h ld be c n ide ing hi hen e c ea e e na . In 2017, he digi al eam a g e nmen digi al e ice in he UK c ea ed a e f e e na highligh ba ie faced b e le i h a ic la di abili ie and ide i n h de ign f hem. The e a e a fe he he e, b i a n' eall n il ha ime ha e le a ed c n ide e e na i h a di abili . Q i e f en ld make a e e na, and he ld ha e all f he e a ib e b ne e ha e l i i n ne e ha e hea ing l . B d n' j f c n he di abili , e le a en' defined b hei di abili , i ' an a ib e an en i nmen al mi ma ch. F e am le, Cla dia he e i 54, he' ma ied, and ha h ee child en. T a e f h me a a a Uni e i . Cla dia i a iall igh ed d e gla c ma and diabe e . She k a ime. S , e , he e i e c een magnifica i n be able be e e e de ice b he al ha a famil and k c mmi men . S h e in e e need be c n ide ed a ell. I ' n j ab he i i n. Incl de e le i h di abili in f c g . The in igh and feedback ill be in al able. He e ill find h heading c e i im an f c een eade e . Wh big bl ck f e can be diffic l f e le i h d le ia and h he e l g in a ma e mean f eading c n en . The f a i n f ha ing c e in a W d d c men f m a eb i e and flicking back and f h and ing emembe he e he e e n he age in he fi lace. The e a e all di c i n in and in igh ha ill hel c ea e a be e d c f m he e . The e i n b i e f eaking di ec l i h e le i h a li ed e e ience f di abili ge a h li ic ie f he en i e c me j ne .
  7. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 43 A fe ea ag I ked a an a i i e echn l g eciali eaching e le h e e blind had i i n im ai men h e a i i e echn l g ha a e e hing f m c een eade iPh ne and b aille di la . A clien a elling in h he c ld n l nge de he g ce ie nline i a n' beca e he nline check- a inacce ible, I kne a fac hi a ic la e ma ke had d ne a l f k en e he eb i e a . The hing hile he e e fi ing he eb i e he had an in e im mea e f ha ing he deli e d i e b ing a hand held EFTPOS machine he c ld de he g d nline, b beca e he check- a n' f ll acce ible, he e i n ld he e, he ld ha e i deli e ed and hen he c ld a he ca d hen he deli e d i e a i ed a he h e. B nce he e ma ke made he check- acce ible and i a , i a king bea if l, i me all f he WCAGAA c i e ia, he ed he d i e b inging he machine beca e i a n' nece a an m e. The blem a , and ha he didn' c n ide , a ha hile he lad c ld ha e en e ed he c edi ca d de ail eamle l in he field n he f m, he didn' kn he c edi ca d n mbe . She c ldn' ee he c edi ca d en e he n mbe . And c n a la belief, blind e le d n' ac all feel al ng hei c edi ca d k he n mbe n he ca d. I ' n like b aille. S he c ldn' d he h ing an m e. And i h ha c n e a i n, he ne e ld ha e kn n. S I ac all k ha feedback back he e ma ke and I'm h ing n he ha e ac all ein d ced he deli e d i e being able b ing he hand held EFTPOS machine. S need c n ide ha e le ac all need and ha hei ac al end end e e ience a e. Wi h de ign and Y f ame hen he c ea ed e le i h di abili can' be b gh in gi e feedback. One d a back he e i e en i h high-fideli Y f ame he can' be ed i h a c een eade i
  8. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 44 n' ha e he e label ag a c een eade eading he backg nd c n en n' make an en e a c een eade e b he e a e he hing ha can be e ed b he di abili g . C l c n a . Te n backg nd c l , e e image b e le i h l i i n h a e c l blind. U e f hi e ace, again b e le i h l i i n hen he magnif he c een f en c n en fall ff f he age. Lang age and bl ck f e f ea e f nde anding b e le i h d le ia lea ning diffic l ie c gni i e di abili ie and he i e f clickable a ea f e le i h de e i diffic l ie . And n b il d c . Al a e final b ild i h e le i h a di abili and ing a i f m f a i i e echn l g . Y ne e kn ha he a e g ing h . I ecen l did me e e ing i h a e n h e a b aille di la i h an iPad. And e e e ing Team . And e e ime he en ha e he c een, he a ha ing b n ked, b he ac al a b adca did ac all c me he b aille di la and hi a blem be een iPad and Team . We e ed i i h he de ice , e e ed i i h iPh ne , if e didn' d hi e ing e ne e ld ha e kn n. S i migh be - and a b aille di la i li e all a - I ha e had a c lleag e h e a b aille di la and he aid me, i h a c een eade b aille di la i j a a e eigh . S he b aille di la i n' ac all d ing an hing, b f me ea n hen he in e ac i ha b n f m h ing f ha e n. S d ing e e ing i h diffe en a i i e echn l g i eall , eall im an . We gene all l k a he main di abili e f i i n, blindne and l i i n c een eade e and c een magnifie e . A c een magnifie i gene all diffe en han a b e magnifie . S can e and b e , and hen gene all e e hing ill efl in ha f a l k n he c een. S me ne h e a magnifie i
  9. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 45 bl he en i e c een. S ac al c een alm bec me a al can l k h gh. C n en f en fall ff he c een. Lef aligning i eall , eall im an f h e e le. Hea ing, a di and ide c n en i n' he nl c n ide a i n f he deaf c mm ni . T man deaf e le Engli h i ac all a ec nd lang age. And A lan d e n' an la e di ec l in Engli h and fi e a. S A lan ha a diffe en ign f each d and he a e f en di ec i nall i all e e en ed in he meaning. Engli h ha e e al ell and meaning f he ame d i i ac all diffic l f e le h ha e g n a A lan a he fi lang age fi ime nde and c n en . W i en c n en i eall im an he deaf c mm ni a ell. And de e i . Thi can be me ne i h hand em . S me ne h d e n' e a m e. Thing need be acce ible ia a ke b a d me ne h e an al e na e in me h d like eech in D ag n Na all S eaking. Pe le i h c gni i e di abili ie . D le ia, ADHD, ac i ed b ain inj , mem l i ' a eall e an i e g ha ne b ge ing feedback f m h e e le i eall , eall im an . And final find e le migh he e dem g a hic. B al mee he e dem g a hic a ell incl de hem a a f he eg la e ing c cle. We ill ge meb d a c een eade e b he d n' nece a il kn d c , he ldn' nece a il be c me he d n' ha e he ame em a h i h he d c he a e l king f and d n' ge ha ame feedback. Y can ge e c al acce ibili feedback, b i ' a fa m e al e if he mee he c i e ia and ha e he di abili n f ha . S h d e d i ? U e e ea ch and abili e ing hel lea n ab e beha i need and m i a i n . S engage i h di abili gani a i n , eciali e e e ing gani a i n like
  10. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 46 In ia C nnec . Incl de e le i h di abili in eg la e c cle and n j B b f m he back ffice h ha me i i n im ai men , h ill likel al ead ha e an idea f a k fl and he lang age and he c n e . B b' ini n and e e ience i ill alid, b hen e i h ne e n i h di abili , e i h ne e n i h di abili . Pe le i h he ame di abili can ha e diffe en e e ience , e ec a i n , and ffe diffe en in igh ma imi e im emen . Lea n ba ic di abili e i e e. Unde anding c ec lang age, efe ed n n , and e en he c ec a lead me ne h i blind hel hem na iga e he ffice ace if a e e ing in e n. A e all hel f l kill en e ha ge he be f e i n and ha e e ne i c mf able. Incl de im le and acce ible feedback mechani m. Make i im le f e le gi e feedback n e i ing d c . Offe a f m ha ' been c ec l ma ked and f ll acce ible, al ng i h a c n ac n mbe , me e le h a e deaf n n- e bal ld efe c mm nica ing i a e hile lde e le ill gene all l k alk a eal e n. S me he hing c n ide . Technical ficienc . Blind e le a en' b n kn ing h e a c een eade . I ' a lea n and f en elf a gh kill. S hing like e e ience, acce echn l g , and abili can c me in la . And ha ing an nde anding f he diffe en be een e ficienc e d c fail e i an ac i ed kill f facili a . S f a e ha d a e age. S me e ha e efe en ial de ice. The e n I a alking ab e i l h e an iPad i h a b aille di la a a main de ice, he a e blind and ha e Ce eb al Pal a la ge c een i ea ie na iga e if he ha e d hing i h hei hand . B i i al a de ice ha can be m n ed a ell. S ha ' hei main de ice f e e hing. The ha e a h ne b he ba el e
  11. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 47 i . C ngeni al e ac i ed di abili . S me ne h l hei i i n la e in life ill ha e diffe en e ec a i n han me ne h a b n blind. We f en ee hi i h al e . C mm nl b n al a e le h g e igh ed like ha e image de c ibed i h eall de c i i e al e beca e he ha e a mind ma i h a i al image mem he can d a n. If de c ibe me hing he ha e an image in he head ha ha ill l k like. S me ne h a b n blind f en find de c i i n le im an . And age, age can effec e all nde anding f echn l g . S ha e engaged i h e le i h di abili , ha e aken hing like ficienc and de ice in acc n , and n a e ead f e i n. S he hing c n ide f e i n. All m e ime f abili e i n i h e le i h di abili . U all 1.5 ime ha ld n mall all . Of en e hink ab hi f c een eade e b if a e - if ha e eall clean c de, a c een eade e migh ac all ge h gh a a k fa e han me ne h can ee he c een and ha e all f he di ac i n and i n ha g al ng i h i . S i ' im an all ha e a ime f e e ne. All e b ing hei n de ice if ible. M e f a i i e echn l g ha e ecific e ing and e - , mall change ch a a ligh l diffe en ke b a d can im ede ha he e i ing achie e and ha e diffe en - ha ing a diffe en e - can ke he e all e e e ience. Ha e an a i a i i e echn l g eciali a he e i n. S f ne, he can a i i h echnical diffic l ie i h e - b he ill al nde and he diffe ence be een e ficienc a d c fail e. And c n ide e ing in he e n' n en i nmen e ing
  12. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 48 ffice. C en l all f e e ing i being d ne em el and hile i d e h c e ball f m a ech ack in f ie , i alle ia e a el. I mean a a ici an i in he c mf f hei n h me and n hei n de ice. And c n ide h e ill ge e i n if a e d ing an in e n e i n. I he b ilding acce ible? H fa a a f m blic an i i ? I ea ge b a i? A l f e ill need e cab cha ge and ge a nd ha a . S finall , make e ha a e f hei ime and hei a el. I can be e en i e ge f m me ne' h e in ffice. And hen e n j ne again. And he ime f e le i h di abili i im an and i i al able. In ia C nnec a a ici an in ca h, a l f lace a e le in had gif ca d . B ha can ha en he e i ha he gif ca d i n' nece a il acce ible. S i e f en he ha e a fla n mbe n hem, and hen ha e g a c a ch ff c de. Blind a ici an e eciall all h ld ff n ing h e and me f hem e en ha e fee b he ime he d ge a nd ing i all he ha m ne ha been ea en in fee he ac all ge n hing f he e i n. U ing a i i e echn l g i an ac i ed kill. I i a kill ha h ld be aid f name e d c m en a e e c ec l . T a , c n ide acce ibili ea l . D n' ai n il he d c i b il and an a di ell all f he hing need fi . Ea l im lemen a i n d i ing a be e e e e ience f all. D n' el n ne e n. If ha e e ed i h ne e n i h a di abili , ha e e ed i h ne e n i h a di abili . All e b ing hei n de ice , nde and he diffe ence be een e ficienc e d c fail e. All e a ime f c m le i n, and nde and ha kn n abili i e a e f en m e f blem i h di abili ie . One he ill gene all al a find hem and , fi ing he abili i e
  13. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 49 ill al make a be e e e ience f e e b d el e ing he d c . And ha b ing me he end f m e en a i n. S h ef ll ha eemed e , e ick b h ef ll e e b d g me hing f ha . STEVE BATY: Thank m ch. Tha a e cellen . The e i - he e eall i a l dig in e e ne f h e ic . B hank f gi ing ha en ee in i . And gi ing e le ha c n e . S hank . CHARLI PARKER: M lea e. STEVE BATY: Oka . S hile e i ch e e ha e J h Th m n j ining m men a il f m P bli Sa ien . J h ill be alking ab de ign em . And h e hem f c nnec i n and a gmen a i n hen e ha e - a e d igh n , em e eam and eam king i all . Welc me J h I can ee lide hea and ee . Y a e igh g . O e . JOSH THOMPSON: C l igh g . Hell , elc me and g d m ning fi f all. I j like kick me hing ff I ill a i h an ackn ledgmen f c n . I ackn ledge he adi i nal c dian f he land, he Wa ange i e le. I an a hank f ha ing me he e da and ec ndl h e can a ecia e hi Meme. I an ed c ea e ne f he e and eali ed me ne had d ne i al ead . Thank he in e ne . M name i J h Th m n I'm a de ign lead he e a ace P bli Sa ien in Melb ne, I'm he e ne a nd de ign em and he le he la in c nnec ing eam and aligning gani a i n .