Paul Merrel, Rebecca Hendry, Sean Rom & Peta Marks - The one-two punch: Context and co-design

The Coronavirus disease pandemic has made it easier to research with many people in multiple locations for more inclusive design.

And yet, we've been missing context and the opportunities for designing with people; to truly make lives better.

This presentation is a strong, emotional call to continue to put people at the heart of what we do when technology and circumstance may tempt us to do otherwise.

We'll share learnings from researching in health contexts during the recent COVID-19 pandemic and co-designing with GPs and people with lived experience of eating disorders.

Sean Rom and Peta Marks from the InsideOut Institute join Paul & Bek on this presentation.

Transcript

1. UX Australia Design Research 2021
   The one-two punch
   Peta, Sean, Bek and Paul
   context and co-design
   Principal Designer, Meld Studios Australia
   

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2. Hello!
   It’s great to be with you today
   

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3. About this session
   3
   The xxx
   UX AUSTRALIA DESIGN RESEARCH 2021
   

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4. The risk of premature death for
   people with eating disorder is over
   12 times higher*
   4
   Eating Disorders in Australia, Australian Government Department of
   Health and Ageing, nedc.com.au, 2013
   *than those without an eating disorder
   UX AUSTRALIA DESIGN RESEARCH 2021
   

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5. Calls to national helpline for eating
   disorder up 43 per cent during
   the pandemic
   5
   Sydney Morning Herald, September 13, 2020
   UX AUSTRALIA DESIGN RESEARCH 2021
   

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6. 6
   Human-centred approach to
   improving the lives of people
   with an eating disorder by
   designing a digital tool for use
   in general practice
   UX AUSTRALIA DESIGN RESEARCH 2021
   

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7. Understand Explore Articulate Realise
   7
   GP
   Lived experience
   of eating disorders
   UX AUSTRALIA DESIGN RESEARCH 2021
   

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8. 8
   Charters Towers
   Kingborough
   Launceston
   Hobart
   Adelaide
   Mt Barker
   Horsham
   Perth
   Sydney
   Orange
   Wagga Wagga
   Canberra
   Frankston
   Rockingham
   Casino
   Lismore
   Woonona
   Bendigo
   Murrumbidgee
   Melbourne
   Yarra Valley
   Noosa Heads
   2
   2
   Cairns
   8
   2
   3
   2
   2
   2
   Remote research
   UX AUSTRALIA DESIGN RESEARCH 2021
   

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9. Lack of insight into people’s
   experiences as they interact in
   general practice.
   Missing context
   9
   UX AUSTRALIA DESIGN RESEARCH 2021
   

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10. Cognition is distributed among the
    actors and context in which the
    interaction takes place
    10
    Hutchins, E. (1995). Cognition in the wild. The MIT Press.
    UX AUSTRALIA DESIGN RESEARCH 2021
    

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11. 11
    Tech tours
    

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13. 13
    “There is a special
    moment when you just
    show that to them…
    you’re promising to get
    an improvement. I find
    that quite powerful.”
    

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14. And, prototyping remotely
    14
    

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15. 15
    UX AUSTRALIA DESIGN RESEARCH 2021
    

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16. 16
    Thank you!
    Peta, Sean, Bek and Paul
    

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