Paul Merrel, Rebecca Hendry, Sean Rom & Peta Marks - The one-two punch: Context and co-design

The Coronavirus disease pandemic has made it easier to research with many people in multiple locations for more inclusive design.

And yet, we've been missing context and the opportunities for designing with people; to truly make lives better.

This presentation is a strong, emotional call to continue to put people at the heart of what we do when technology and circumstance may tempt us to do otherwise.

We'll share learnings from researching in health contexts during the recent COVID-19 pandemic and co-designing with GPs and people with lived experience of eating disorders.

Sean Rom and Peta Marks from the InsideOut Institute join Paul & Bek on this presentation.

Transcript

1. UX Australia Design Research 2021 The one-two punch Peta, Sean, Bek and Paul context and co-design Principal Designer, Meld Studios Australia
2. Hello! It’s great to be with you today
3. About this session 3 The xxx UX AUSTRALIA DESIGN RESEARCH 2021
4. The risk of premature death for people with eating disorder is over 12 times higher* 4 Eating Disorders in Australia, Australian Government Department of Health and Ageing, nedc.com.au, 2013 *than those without an eating disorder UX AUSTRALIA DESIGN RESEARCH 2021
5. Calls to national helpline for eating disorder up 43 per cent during the pandemic 5 Sydney Morning Herald, September 13, 2020 UX AUSTRALIA DESIGN RESEARCH 2021
6. 6 Human-centred approach to improving the lives of people with an eating disorder by designing a digital tool for use in general practice UX AUSTRALIA DESIGN RESEARCH 2021
7. Understand Explore Articulate Realise 7 GP Lived experience of eating disorders UX AUSTRALIA DESIGN RESEARCH 2021
8. 8 Charters Towers Kingborough Launceston Hobart Adelaide Mt Barker Horsham Perth Sydney Orange Wagga Wagga Canberra Frankston Rockingham Casino Lismore Woonona Bendigo Murrumbidgee Melbourne Yarra Valley Noosa Heads 2 2 Cairns 8 2 3 2 2 2 Remote research UX AUSTRALIA DESIGN RESEARCH 2021
9. Lack of insight into people’s experiences as they interact in general practice. Missing context 9 UX AUSTRALIA DESIGN RESEARCH 2021
10. Cognition is distributed among the actors and context in which the interaction takes place 10 Hutchins, E. (1995). Cognition in the wild. The MIT Press. UX AUSTRALIA DESIGN RESEARCH 2021
11. 11 Tech tours
13. 13 “There is a special moment when you just show that to them… you’re promising to get an improvement. I find that quite powerful.”
14. And, prototyping remotely 14
15. 15 UX AUSTRALIA DESIGN RESEARCH 2021
16. 16 Thank you! Peta, Sean, Bek and Paul