Steven Wakabayashi - Design Thinking for Building Equitable Teams

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
c ied ed b a he a i h a h i a i .
www captionslive com au | captionslive outlook com |
UX A a ia
UX A a ia 2021
Da 2
Wed e da , 25 A g 2021
Ca i ned b : T ac Ball

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Wakaba a hi h i a de igne ba ed in Ne Y k ci h ill be alking
ab h b ild e i able eam . Ve lea ed ha he ha
ag eed j in da . I'm a fan f hi k and I'm l king f a d
hea ing m e ab h e g ab c ea ing he e m e e i able
de ign eam . S lea e j in me in elc ming S e e he age.
STEVEN WAKABAYASHI: Hi, elc me. Thank f - hank f
ha ing me. Le me e m e en a i n. Can ee?
STEVE BATY: The e i i , e .
STEVEN WAKABAYASHI: S me -
STEVE BATY: O e .
STEVEN WAKABAYASHI: Thank , S e e. S man S e e . S e hen .
Well, I'm eall e ci ed ha e hi c n e a i n i h all da ab
a ic ha i nea and dea m hea . I am alking, eaking f m he
Ne Y k Ci kn n a Lana i e i , da ' e en a i n a g ing
ake a l f hing . I ha e d ne hi alk a fe ime b incl ded
in i a b nch m e ne hing . Thing ha eall e na ed i h m l
a I a alking ab hi ic and h ef ll can i back, enj
hi e en a i n, lide h ill be ided af e he e en a i n. S
d n' feel a h gh ha e ake n e , fe e i hl , b if I a
an hing ha ma n be incl ded in he lide feel f ee ake me f
h e n e . S h ef ll ha all a li le bi m e enne f
elf.
M name i S e en Wakaba a hi I'm he f nde and e iden f a
n n- fi gani a i n ba ed in Ne Y k ci called QTBPOQ de ign f ee

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and acce ible de ign ed ca i n LGBTQ l de igne f c l
nde anding i hin de ign c mm ni a e ee , bi c mm ni ie
e e el nde e e en ed and a e n n- fi aim ide de ign
ed ca i n, men hi , ne king ni ie , f de igne ha
he can ha e all he l needed en e he ind and e a e j
e ci ed ha e a g amming and e ecen l g ad a ed a c h f
den f m fi UX b cam cla .
S I j an a i h a li le bi ab m , ab h I
came in hi k a li le bi f c n e in all f hi ff, a li le
bi ab m j ne . I a ed ff in echn l g a a e ng age. I
ac all didn' ge m c m e m famil ' c m e n il I a ab
in middle ch l, c m le el n echn l g n il hen. Ha d belie e
n i h a l f he ne gene a i n, b hen he c m e fi
a ea ed in m h e I a enam ed b i , fa cina ed I c ld n
be lled a a f m he de ice and I a h a ding all he ime ha I
c ld e l e e e hing ab i and a I a ed nde and he
in e ne and nde and diffe en f a e, ha I c ld ge m hand n,
I a able g ab a c f Ad be Ph h and Fla h and ince hen i
a game e . I a c ea ing eb i e , Gif , ic n name i . A a
kid I j f hee lea e and j . I a ed g amming hen I
a in middle ch l af e I di c e ed ha he WYSIWYG edi can
h he c de. I a me ic l i h i b a eall fa cina ing
n f e en . I did all hi in high ch l f f n, I g e in he L
Angele egi n he e c m e cience eall al a n' a hing. The e
a n c e a gh in c m e cience and hi en i e ime I
died hi and la ed i h i n he ide I h gh hi a j a
h bb , igh , j me hing d f f n.
And a I a e a ing m elf g in c llege, and j like
g d A ian child ld, I en c llege d bec me a d c and

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I en man , man ea iling e ganic chemi , h ic ,
bi l g . I ac all g ad a ed i h a deg ee in h i l g and
ne cience and ead g in a lica i n f medical ch l. And
ac all d ing ha ime I a a li le bi n e f ill he e I an ed
g , b I decided n he ga ea in be een a l ing highe
ed ca i n and medical field, j g back m h bb and la a li le
bi and i a eall f nn d ing hi ime, I a al ill king, d ing
eb de el men ac all hel a f c llege. M elf I c me f m
e m de mean . A ingle m he h eh ld, he i a Tai ane e
immig an , al kn , n e ed c m e cience a ell.
E eciall in al a ea f Tai an back in he da . And i j eall
ne e cc ed me ha I c ld make hi a f e n il I had mbled
n i in mean f ge ing - ing ge me he e el e.
B n il hen, I had an ama ing, ama ing ca ee ing af e
hen and I emembe he e a a in in hich g ade a e
in alida ed beca e i ' been a l ng, igh , ince ' e g ne -
had g back ch l he e I finall made he deci i n, he I eall
an e echn l g , de el men , de ign f ll- ime. And ince
hen I ha e had a e ama ing f i f l ca ee king i h me f he
bigge b and and bigge agencie . And I ha e been a de el e ,
de igne , UX de igne , leading c ea i e eam . And I didn' an
highligh e hi i n f he e en a i n ac all highligh all
he innacle in f m ca ee b , in fac , i e he i e. And
ha I an ha e i h i ne f m l e in ha I hi i hin
m ca ee hile king nigh and da and eekend and iling e all
f he k and ibili ie f i and - h e bende i h clien and
c lleag e e eciall c ming f m he agenc ace, he lack f lee ,
die , and af e ea and ea and ea m e han a decade f ha
ac all ended me in he h i al a ne in .

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I a in he h i al, m b d had c m le el c lla ed. And i a
h ee m n h f ab l e hell ge ing e , ge ing lee and
aking and n eali ing h man h , da had a ed. And a I
a a aching m n h h ee, j n eeing m c ndi i n im e and
j eeing m heal h ill c n in l i al f c n l and I a j
c ming e m i h he en ial end f m life and i ' ha d alk
ab i n hi da i h ha ing a l f em i n c me ab
i . B j ha a eall l in in m life. I a f elled b all f hi
d , d , d , d , d , d ene g he e I hadn' been able ee all f a
f m heal h a ing fall a a .
B af e m n h h ee f ing diffe en e f al e na i e
medicine, l ima el c ming a in he e I a ili ing b h e e n,
ea e n adi i n , f ac ice , c ea e a h li ic ellne egimen ha I
a able make a g ea d ama ic hif in m heal h. Al able hif a
l f he h le en i e le h a f c ck ail f medica i n h gh diffe en
a f im lemen ing he e medicine and d ing hi ime I al a ed
im lemen medi a i n, le f a ac ice ha I can k m e, igh .
S me ime e ha e he ac ice f medi a i n a a ac ice f - I can be
m e d c i e, I can d m e. I can h m e in he
k lace. B I a ing i a a a j acce and a ne in I
a eall ggling i h hi c nce he e I a e ea l in m age
n kn ing he e m f e a g ing end . And medi a i n a a
a j c me e m i h i .
B ince he heal h had im ed I j eall e na ed i h i and
an ed make hi a am n ac ice f m li elih d. And I ended
deciding lea e e e hing a he ime I a in San F anci c ,
king i h man he maj ech c m anie and agencie in he a ea,
and I ended lea ing e e hing in San F anci c , and a elling he
ld d medi a i n ac man diffe en c n ie and c ming

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f i j man in igh ac diffe en c n ie , diffe en ac ice ,
diffe en lineage f B ddhi m, l ima el be e nde and m elf.
Ul ima el nde and ha I an ed d and h I an ed h
in he ld.
S i h ha he - ne f he ini ia i e ha came f i a
QTBIPOC de ign, c ea ing a gani a i n, a ace he e I can lif ,
ma ginali ed iden i ie ha I e na ed i h, m elf iden if a male, able
b died, ee , A ian, Uni ed S a e ci i en. Tai ane e and Ja ane e
lineage . And in he ace ha I c ea ed, i a h n hi c nce f
eci afe ace ha i eall een ha I ec gni ed ha a eall
c i ical ha m healing ha I an ed ha e i h e e ne in he
ld. And in d ing I al a a le h a f k al bl m .
And in andem I had al c ea ed a dca called Yell Gli e hich
fea e ee A ian e ec i e n li e and mindf lne . I had g e
ch a Ma ga e Ch , Ale ande a fea ed hi ea i h A le
dca n A ian Ame ican e ec i e . Al a ed g f
A ian-Ame ican and ee A ian h gh Z m, had a ed hi
ac all in e n b d e he andemic e j decided g nline,
c ea e ace , a m n hl ace he e f lk can ga he in medi a i n
and al alk ab ha e e i n e le' mind and hea , and hi
ha al been fea ed h gh E en B igh , c -c ea ing i h hem and
la l , d ing a l m e i ing. A l m e i ing n m backg nd,
n m e ec i e , n ic ha I didn' ee i en - I didn' ead
f en and in d ing I di c e ed m ch m e ab m elf, ha I
a a i na e ab and all f hi k al hel ed he he d a l f
m n in e nali ed healing a ell. Ha b ing a l f he em ha
e e laced n me. The em f aci m. The em f a ia ch .
The em f alleli m, agei m and d ing all hi k being e ed
man m e diffe en e ec i e , he ichne f e e ience , and I

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ab l el l e e e ne ha I c llab a e i h. And hel enc age
me c n in e d ing hi k.
B f all hi a c le f le n f all ha e. The fi
ne i king ha d. (La gh e ) kind f kidding b n eall . In
e m f d ing he k ha e an c ea e a e ainable ac ice .
I ld ne e - and h I ha e he f he l e in f m life I
ld ne e an an ne g h gh he ame hing ha I ha e d ne
b nf na el hen e a e in he hick f i d ing he all-na e f
k, d ing he b ine i che , d ing all h e d c la nche e
me ime f ge h e need i i i e and cen e me ime and
e e ience hich i el e . C ea ing a ace. B a e alk ab
hi k f ac i i m and h ing f he e le, a big a f hi i
al ainabili and e en e ha e c ea e a h li ic ac ice
ha can c n in e h i e n j e a da , a m n h, b ea and
ea and e gene a i n and if e cann c ea e hi ace and e
ch e figh ine i i h m e ine i again el e e im l
ill j e ha el e and bec me em handed. And e can' d
an hing an m e f he e le a nd .
We ee hi ha ening ac he ind and ac agencie .
Thi ea he e a a e e h a l f he agencie ha had igned
n f ad ca ing a a a f BLM, ad ca e f black c mm ni ie
and he la ge BIPOC c ndi i n f e le f c l d f all hei
ledge ha he had igned. S me illingl d and aid he had
a lack f e ce , f nding, e c b me j c m le el em ed hei
name all ge he . And ini ia i e h gh he eb i e all ge he
ac ind . We al ee a e e e b n- ha ' ha ening BLM and
all he he cial m emen a ic la l beca e hi i n' j
me hing ha e a e d ing f ne da , ne eek, b e a e eeing
af e ea f d ing hi i ' j eall ea ing and ea ing d n a l f

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he e le d ing hi k a ell.
And in ligh f all hi , if a e called n d hi k, if
a e enc aged d hi k b he , nde and ha e all
ha e c ea e a f nda i n ha e can b ild n and ha f nda i n i
a ainable ac ice e ing and being c n ci and mindf l f
n ene g .
G ing back m i and nde anding a ha e can begin
n j h f el e i hin he c n e f e b h f
el e l nde and el e e can a he he d in
e e ience and nde anding f a e can h and hel he
e le a ell. And he ec nd le n I an ha e i h i ha
j ne , ni e indi id al j ne and di c e f iden i i
e en ial and ke a d indi id al ac i i m. And nde anding
elf, bec me a c nd i f change, n j ecific ha
ma be a i na e ab , b bec me a c nd i f change f e le
h a e e ac l like ha e li ed e e ience like . Y ' e able
ha e ie ha he e le can lea n g f m, and b
ha ing all f hi e e ience and ha ing g h and ha ing he
am n f le n ha ha e been able e e ience e can he in
ni e a f g ing, de el ing and e en iall finall di man ling
me ine i able em a nd . S I an ha e a li le bi ab
n me a ha e can hink ab ha in e m f de ign
eam . Righ . B fi bef e e ge in ha , I an alk a li le bi
ab me f he e m ha ' fl a ing a nd in hi ace. Y migh
ha e hea d he d di e e i I, incl i n, e i , he d j ice i
fl ing a nd. S me ime i make ac n m Jedi hich i eall
a e me. Bel nging i an he d ha ' fl a ed a nd, b f all
f hem he e h ee fl ime and ime again, ha I an in
he e e min l gie a e n nece a il e ac l he ame. And I an

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ge a li le bi in de h ab h i i im an nde and he
diffe ence in he e min l gie i beca e in he a ha e e dic i n
e he in ecific change ha e need and eek. Righ . The e f
d .
In defining man f he diffe ence be een he e le ' fi a
ff i h di e i . Di e i i eall he ma ke f he n me ical inde f
he diffe ence ha e i i hin a ace. In he h e ha e n he lef
e ee h ee e le l king e a a ba eball game. Diffe en heigh
and he a e al anding n a b . All h ee f hem. And e al ee
he alle e n and he middle heigh e n able ee a he
fence, b he h e e n nable ee a he fence and kind f
he enca la i n f hi image i nde anding ha hile e ha e
di e i f m he a dience i migh n be he be e e ience he
m e i able e e ience f e e ne. Righ .
The ne e m incl i n i eall ab h he e diffe ence a e
elc med, al ed and in i ed in he ace. Of en ime I ee hi d
being h n a nd a a a j in i e e le in he ace a ing
"he hi ace i incl i e, e d n' j dge". B j he fac ha
d n' j dge d e n' make a ace incl i e. Incl i i i ac all h ,
igh , ha eff a e ing in. Wha ene g a e ing in
in i e ha ecific iden i , ha ecific dem g a hic. Wha ecific
c mm ni . Wh a e incl i e a d? Righ . And hen e ee
he e blink incl i i a emen a e j incl i e he la ge
b ade a dience hen in fac incl i n c ld be a aching a ecific
black c mm ni , BIPOC c mm ni and a ing e an c ea e ace
f . Plea e a end e en , h can e h f . Righ .
In he h e ee he e, e ee e le h ha e nif m e
he a e all ge he in he ame imila e e ience , and e al ee
he fence c m le el em ed. S ha he can ha e a e imila

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e e ience i h ne an he a ell.
Then he la e m he e, he d e i , e i i l el defined
a he edi ib i n f e and e can mean man diffe en hing
in man diffe en c n e . I can mean e ce, i can mean m ne , i
can be ime, i can be ene g and l el defined if e a e g ing
make a ace e i able, a k elf ha e ce , ene g , ha e
can ide in a ecific ace ha can ide a be e j e al
e e ience he e le h ma c me f m diffe en iden i ie ,
diffe en e e ience . S in he h n he igh e ee he e n
iding hei b he a e anding n iginall he h e e n
and hen d ing e ee all h ee e le he e able l k be nd he
fence ha c e hei i i n, and ee he ba eball game.
In he e ea ch nd e ee di e i i h a nne f e ea ch
ba icall a ing hi i g d. And McKen ie ha d ne a e , ea
e ea , if an ne need ecific da a e , highl ec mmend check
hi b he la e ne in 2020 e ed f all he c m anie ha
he had e ed ab he a ile f c m anie i h m e
di e i han he he c m anie in he a e men e f med ab
12% be e financiall c m a ed he he c m anie . The a al
he la a ile he b gh n 25% e f ming e l financiall a
ell. And if ac all l k ac all he diffe en ea he ha e
d ne hi e ea ch can ac all ee all he diffe en e l i n f he e
da a in . B a he end f he da i d e n' eall need be ed
in finance, igh . O libe a i n, abili feel afe, abili be
ea ed e all al ng ide meb d el e h ldn' al be ed in he
nece i ha ha b ing he c m an m ne , igh . Pe le de e e
be ea ed e al e i d.
We al ee in an he e ea ch e led b in e na i nal lab
gani a i n, in 2019, incl i i , igh , he ac f ac all in i ing he

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iden i ie in he ace, lead a 59.1 inc ea e in c ea i i enne
and inn a i n i h he gani a i n. Al 38.9% be e a e men f
he c n me in e e and demand f hei d c . S hile he e i
m ch n mbe and m ch me ic and man g d in e f h
di e i , e i , incl i n i g d f , h d e ill kind f ck
a i ? And i ' le a nd j being bad a i , m e j aking a e
back and l king a he bigge h li ic ic e. Righ .
We f en ime c me in hi ac ice i h he in en i n f an ing
d g d. The in en f "I an hi e a m e di e e eam" and
ac he b a d ha e d i e ha e ini ia i e e he e e
inc ea e he i eline, b ing in m e e le, hi e m e f lk in
c m an ac all diffe en ie and f c e a e g in diffe en
de f e i hin an gani a i n e ee le and le and le
di e i , a ic la l beca e f he l, igh , f alen i n a ide a
e g highe in ha ie . B al ng he line f b e ing h a en' e
eeing di e i eall fl i hing in man f he i a i n , beca e e
d n' ackn ledge he ine i able c l e ha e i , ha end n j
nl hing e le b enc aging a l f he di e e f lk ha
e e hi ed lea e beca e he d n' feel afe, he d n' feel een,
he d n' feel elc me and me ime he d n' feel a h gh he
ha e a f e i h he gani a i n. I an ecificall in he
f h a in ing d n e f m he lef hich in hi
c nce al f keni a i n. S me ime e ha e a di e e candida e
hi ed i hin an gani a i n, and e hem n hi ede al ha
me ime he didn' a k be n. And hi nd e e f
e e en ing an en i e c mm ni j b ha ing a j b. And f en
ime a lea e nall m elf I hea hi i h a l f m an
c lleag e and an f iend hen he a e hi ed i hin gani a i n ,
he bec me he face f LGBTQ libe a i n i hin an gani a i n. And

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me ime e eciall f ng eme ging alen , he j an fi in
igh . The j an be a a f he eam. Le al ne be he ice f
a a ic la c mm ni and gani a i n. S j being a a e f me f
he e hing ill hel hine ligh f h a l f e le end lea ing.
S g ing back DEI, if e an c ea e m e e i able eam i
eall a i h c l e. And he ne le n I ide i h
all i n ma e he DEI in en DEI a, me ime e he
ine i able c l e ha i ha b ed and ha e ha e b e ed lead
he e en i n. High, high a i i n f alen and f c
h ld eall fi add e he emic c l al a e n , he emic
c l al ine i ie ha e i i hin gani a i n. S I ill ha e i h
a c le f he in igh and a c le f he me h d l gie and a
ha e ha e di c e ed gani a i n a QTBIPOC De ign e ha e
in i ed he he d in m e e i i hin eam .
S an ing fi a ff i h a c nce f de ign hinking, igh .
De ign hinking a a me h d l g , a a m del and he e ha been a l f
c i i e n hi m del in hi he a fe ea he e e a e a ing
n ee a l f he ga in he m del ha e c ea ed he e e lace a
de igne in he cen e b n j in he cen e, b la ing le f g d
ac all he end in f hi ce . The de igne agg ega e all he
in igh , agg ega e all he da a, he de igne c ea e all he d c ,
he de igne d e he ec i ing. The de igne d e all he a ec
ela ed he d c , la nching f he d c , and e me ime
nde h did he e nc n ci bia e h ? In fac , i i beca e
e m ch em ha i and he de igne and ce e . S hile e
ab l el l e he me h d l gie and c e e an b il n i
make i m e e i able and m e c n ci e can le e age a l f
he g d c ming f hi .
S eall in e m f hif ing hi a adigm i hif hi a adigm

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f hi -d n a ach al ha e ee icall in a c a e
e ing, igh , hi -d n a ach he e he ee i e , CEO ha
hei e ec i e and hei belief f ha he an in i e i hin an
gani a i n. S me ime - a lea ha I a i hen i c me h gh
he len f he c mm ni i h he c mm ni in mind, ha i g ea .
We me ime need ha . B hen i i j h gh he mean f " hi
i ha I feel" "had hi i j a I like enj hing " me ime
e ha e ine i ha i ac all am lified in ead. And he fi a
ha e a e a ing b e e and ili e he me h d l g f a f
c ea ing e i i f c n he c mm ni fi . A b m
a ach. And a e hink ab c ea i e eam , de igne , hinking
ab a ha e can f c n ing de ign eam a he
f ef n - a he cen e f he c l e ha e a e c ea ing, igh .
S a c le f in he e. C ming f i hinking ab he
de ign- hinking m del and hif ing ma be me f he e i n ha e
a k el e , fi a k ma be h a e e nde anding each he .
And hen a king el e h a e e, ge he a a g , c llec i el
i e a ing l i n ge he . And hen a king el e ge he h
a e e c llec i el einf cing ac ice ge he e can he he d in a
m e e i able f e f c llec i e g .
S a e hif he m del e end c ea ing a f - nged
c e ha i im l den ed a g nding i h he inci le f he
c mm ni , he " e", igh . Wha a e me eminde e can lace
be e nde and ha a e he need f e le fi . The ec nd
in , nde anding each he , ne an he , and ening ea
and hea ne an he . The hi d in , i e a i n, aking ac ice ha
e i , ha ' king, and hen n c m le el di man ling igh . T
f en in he de ign ac ice e a e ed c m le el di man ling and
ing and dem li hing all he e eall agg e i e d c ea e a

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ne em ha e an . B , in fac , he k f i e a i n i aking
ha e i , ha ha ked and hen b ilding n f i , al
me ime b ilding n f ha ha n' ked and ing he h
and le n c ming f ha . Righ .
Then n mbe f , einf cing, ing i i e l , i i e
feedback l , f e i able ac i n and beha i ha e an m e
f. Ac all , I'm g ing n n he cha . I all f g ab ha .
Ye . Oka . S if an ne ha an e i n h gh i , I ha e he cha
en a ell. And I can ll me e i n and in eg a e hem in he
alk .
Le ' ee. One ec nd. Oka . C l. S me f he he e i n I
ill ge a d he end f he alk. Le ' ge in i . Le ' ge in he
m del.
S f he fi ne he ac ice f g nding e ha e a c le f
ene e an ha e i h all. We ill ll hem all ne b ne.
The fi ne i ec mmenda i n f j eall i ing d n i h e e ne
and ha ing ne- n- ne mee ing a e e e ne' indi id al need .
A king elf, h can I h f e e ne, igh ? And eall
he e I'm g ing in a c le f hing . Wh i ing ne- n- ne i
e en ial i beca e e e ne i diffe en , igh . Thi c nce f
in e ec i nal iden i ie i hi c nce he e e a indi id al ha e all
diffe en a ib e f el e , igh . M elf, A ian, male, ee , Uni ed
S a e ci i en, Ja ane e, Tai ane e, able-b died. And hen e
c lmina e and ll all he e diffe en in e ec i nal iden i ie ge he e
in n h , e nd, eac he ld in e diffe en a
me ime . S ne f he a ha e can c mba hi i eall
ime n he calenda i i h e le and I ide all i h
e i n ha can a k f lk . And he e a e e elling f h
can h hing ha h ld be a a e f hen king i h

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Page 15
f lk . The e i n f a king meb d h ha e e le h n f
? In he a ? And in i a king ha e i n, e le ld
immedia el ha e i h a ha he ha e fel incl ded and hi
di ec l feed in incl i n ac ice ha e can in i e i hin he
c l e ha e an b ild.
Then he ne e i n, h ha e e le n h n f in
he a ? And hi immedia el flag f im an e i able
beha i ha l im ac and h he e le in eam. And
hing ha h ld bec me a a e f.
The ne in . Iden if ga i hin he eam. S hi in l e
i ing d n i h eam and a e ing h n eam ha hich
iden i ie . And d ing an a e men f i be e nde and ha he
ga e i , igh , i h e le n eam and h can l k f a
a e d ing hi ing, l ima el a a e a ing l k in d ing
c -c ea i n and c llab a i n i h. And f hi ne l k a , again,
back he c nce f in e ec i nal iden i ie , all he e diffe en
a ib e and diffe en e ie f ecific indi id al and eeing ha
e l inde ing n and ha ma n be inde ing n.
Then hi d, nce a ed agg ega e all he e in igh , again
like a ical de ign ac ice, igh , e abli hing g iding inci le and
g al, manife , ha e e i i an call, a can c dif
e en iall all in igh in n h a . Y a f being f
he eam. And a c le f ec mmenda i n f hi ne, i i , ne,
make i eall im le and ea f e e ne nde and, igh . D n'
al end i h 100 diffe en ene , j kee i i h a fe . Handf l.
Ma be can a ff i h h d h f e le im l , igh .
Then he hi d ne, a eall m im an ne i ha a e he
eg la check-in ha e i h he e g iding inci le and g al , igh ?
A e he a e l ? A e he m n hl , a e he eekl ? Wha d he

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Page 16
l k like f , f eam, ha ma be, again, g ing back he
la ge f nda i n f ac i i m and e i ac ice, ha i he m
ainable, igh , f eam and h can h f e le.
C l. Ne i n, g i h he e i n ee if he e i an
ela ed e i n. Ac all all he e e i n ill be kind f an e ed
h gh he alk h d n' I j g h gh he alk hen I ill
ll me f he e i n . I ma ge he m h mb ha ma
ha en in he an e e i l , eah.
S he ne i n, in e m f c ea ing afe ace f dial g e,
hi ne e a e eall a i na e ab a an gani a i n e ha e
a ed in i ing hi in de ign e ie and he e e alk ne
an he . The fi ne i a c nce f c ea ing afe ace i hin he
de ign c i i e, de ign P ac ic m and k. When e alk i h ne
an he , f en ime e f ge e a e al j dging me ne' k, igh .
And me ime e f ge ha d , lang age, al ead i a
f ine i in he a ha e c i i e meb d el e' k and h
he h ed and h he e en . S he big i he e i fi
e he in en i n f he ace. I i n n-j dgmen al, incl i e, e i able,
h ? S a he mee ing ff i h ha . And hen he ne in a e le
a e e en ing he k, a e en ing ha he ha e ha ed and
ked n, eek fi nde and bef e eeking ha e h gh
nde d. Shif ing he na a i e lace, again, a b m- a ach
n he he e le fi in he k.
H e can d ha i eall h gh hi c nce f c ea ing
em ine . S in c ea ing em ine I did i in he e beginning f he
e e ci e, in he e en a i n he e I men i ned e e ne I ill ha e
i h hi e en a i n and lide i h e e ne af e a d . S i ha
a a ha can c ea e em ine ed ce lab f he f lk ?
Righ in he mee ing. I i c ea ing em ine ma be f men all i hin

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Page 17
he ace. And hi ne ge a c le f la ing f m e le, b h i i
ha e e eciall n he agenc ide, h d e gi e el e 24 h
e en le han j a c le f h n a nd k and e a k
clien 48 h a eek c me back i h e n e. Wh i i ha e
c ea e m ch em ine f clien b e d n' h and c ea e hi
f eam membe ? Righ . Again, a e alk ab ine i , he a
ha e ea clien diffe en l f m eam membe al la a
a in b e ing a l f he diffe en le el f ine i ha end h ing
eam membe .
S me ime e d n' eali e ha in i ge ing he h e m gain ,
igh , and e ill alk ab hi a li le bi in e m f einf cemen , b
me ime in he j dgmen , in n c ea ing em ine e ge he h
e m gain and e ge he k d ne immedia el b e end
ac ificing he l ng e m alida i n, l ng e m e nance, l ng e m
i i e feedback g i h e e ne in eam. And me ime i
ake a min e j ink in all all he e hing kind f h
and a e like , I didn' eali e ha . Which i g d. In igh .
Then n mbe f , a a f c ea ing afe ace f dial g e, in he
in ance, igh , e a e nded b e le h a e like , h hink
like , h c ea e de ign like e end g ing d n hi abbi h le,
igh , he e e end c ea ing k ha all f e ag ee and e a e
like Oh, m G d ha ' ama ing. B in he c nce f e i , di e i ,
di e e hinking, n all idea a e g ing align, igh . We an ha . Be
c mf able i h dial g e. Be c mf able i h heal h ban e . Be
c nce f he c nce f b a ene h ing and ma be facili a e i .
A k e le, he , I an hel me ke h le in hi . I an
ee ha I ma n be eeing, igh . In i e he be he de il'
ad ca e. S me ime e f ge ha e a e in he e i i n f e ,
igh he e e a e he manage and he a e he manage ee and e a e

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Page 18
like he gi e me feed back and e d n' eali e he e a e al a le el f
ine i ha g in feeding h e le me ime a en' able ice
hei ini n a he l ha e hem.
And he k f i e a i n e alked ab i e i l , h n ing
he a , h n ing ha ha ha ened. T a . H n ing ha ha
ked and en ing ha ha a e i hin k, igh . T
f en e a e al a ing name n hing and h he -
ake in he g nd f k and e a e f en ime c m le el
e adica e all he k ha ha ha been d ne bef e and in k f
h n ing he a e m b ing h gh ha ha ha ened e i l .
Al i h ha , eeking nde and he le n c ming f i , igh .
And en ing ha e c ea e e ec i e ace f hi , lif le n
ha ma n ha e been a lied e can a l in f e i e a i n f i .
A e b ild n , in ead f c ea ing all he e e a a e ack f
diffe en eff , en iall ni ing all he eff ge he , e can
lif ne an he and, la l , aiming f c n i enc a e alk ab
i e a i n , and b ilding n f ne an he , en ing ha if i '
e ec i e a e can l k back a he a and ge in igh ha
ha i a eg la ac ice en e ha f e i e a i n a e al a
c n an l b ilding n f ne an he , hen di man ling ha e
ha e.
La l in e a ding he beha i , ac i i ie ha e an ee
m e f, le e aging i i e feedback, in ead f nega i e feedback, igh ,
again g ing back j dgmen , g ing back afe ace , ili ing i i e
feedback enc age beha i e an m e f, e en if i ' a ligh e
deg ee. U ing i am lif , e i , ac i n ha e an m e f, again,
n inde ing hea il n h e m gain f aking he l ng e m
im ac ha e a e eeking. Righ .
Then la l , leading b e am le hene e ible, nde anding

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Page 19
ha hen e an ha e e i h , a king elf he e i n,
if he ace a e i able h ld I ac ? H ld I h in he
ace and ing ha a he ma ke f h ing f he e le in he
a ha ld like .
S I an lea e a c le f kind f n gge , I kn , like a l f
e le g in hi alk all a king me h d I inc ea e he i eline.
S a c le f n gge he e j f me f lk . Again, g ing back e
eall a i na e ab nde anding inhe en c ea i e c l e
i hin e i ing de ign eam i he ea n h a e ine i
h ing , igh . Again, g ing back i , if e cann fi he f nda i n
in hich c en de ign eam a e b il , i d e n' ma e h big
i eline i . Pe le a e g ing e i again, igh . And if i i i eline
and e ha e ked n c l e i hin eam , a c le f ad ice he e.
Fi , b ild l ng e m ela i n hi i h l cal c mm ni gani a i n ,
a king hem h can I h f ? Wha can I d ?
P en iall engaging i h hem n jec , c n l ing k, and al a
e alk ab gani a i n , en iall c -c ea ing a ne ing i h
ed ca i nal in i i n , ni e i ie , b cam , n n- fi in i i n ,
ch a gani a i n . We k i h ma ginali ed c mm ni ie da
in da , and e a e e ci ed, ec a ic k i h gani a i n
h an n j le e age me f in igh b al k i h
b ing me f i eline di ec l in gani a i n , igh .
D n' hink ha e he he d all hi k elf. And
h lde and hi all n h lde . And hen la l , c nnec i h
ec i e h a e f c ed n ec i men , lacemen and di e e alen .
Unde anding ha d n' an l k f he ec i e ha j ha e
DNI la ed n hei file, an l k f he ne h ha e a
me h d l g in lace en e ha he e i e i able hi e. Again,
e i able hi e i eall ab he c nce f ma ching he igh indi id al

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Page 20
i h he igh l ca i n. And an gi e a h ne f m
c lleag e , Ch i R an h i a g ea , g ea , g ea e am le f a ec i e
h li e and b ea he hi da in and da .
Talking c m anie , nde anding he e i inde f a c m an
ha he can find he igh e le ma ch in i . K i a i l ima el
l king f l nge e m ela i n hi f he clien .
S he ad ice I ide all he e i in c ea ing e i and
di man ling he em f ine i ie i hin gani a i n and
de ign eam c l e. Ul ima el hi i a life ime ce and hile i
migh feel da n ing and hea , if e k mall delibe a e e e e
ingle da , ma be j h f ne e n, igh ? We al d n'
ha e be he de ign leade e can be he ingle de igne and a
in i ing hi i h leading f e am le. B if e a e a de ign
leade , ee and a k elf h can h f j ne he
de igne da . And a ing e ha a a a c dif a la ge
ini ia i e in he gani a i n de ign eam.
S a c le m e lide . I all end m e en a i n he e and
ac all beca e e ha e a li le bi l nge ime and I ill defini el ge
e i n in he la bi , me addi i nal hing ha j eall made me
m e a a e f hi . In he ec i n i le, h h ld I ca e? S if all he
hing ha I ha ed i h , all he i , all he ad ice, all he hing
didn' e na e i h j e , h ef ll he e hing ill e na e
dee e i hin l.
The if fi ne i delinea i n be een de ign and a . S me ime
e f ge hen e a e hi ed a de ign ha e e a e hi ed l e
blem f a m iad f c mm ni ie . Thi c ld incl de c mm ni ie
h a e di abled, li ing in al a ea , l echn l g . W king in
dange c ndi i n . And e a e n eall hi ed make me hing
ha i j f ae he ic e , igh . And me ime e f en f ge

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Page 21
ha e i , di e i , incl i i , he e a e l and hen e b ing m e
di e e alen and m e di e e e ec i e in eam he e a e
l in hich e can l e he blem , igh . And I'm g ing
highligh a c le f gani a i n , highl ec mmended check hem
. Na i nal E i P jec . C ea i e eac i n lab, P jec Inkbl he
a e d ing a e me j b c ea ing ne de ign me h d l gie ing
c mm ni ie i hin he cen e f he ce e . Shif ing a na a i e f
he de igne an he indi id al a he cen e m e
c mm ni -cen ed a ach. B me ime in he e ce e e
f en ime hea he d "em a h " hich i a ical de ign hinking
d f he da , and me ime eg i ac all di g i ing i elf a
em a h . And a e I an ha e i h all, hi a lie n
j men, b la ge c mm ni ie , in hi b k " ined b de ign" b
Mike M n ie hich I highl ec mmend, em a h i a e d f
e cl i n. I ha e een all male, all hi e eam ake em a h k h
ee h men hink. If an kn h a man ld e
me hing a e de igning ge a man n de ign eam. The
a e n e inc . We d n' need d hem. We can hi e hem.
S he le n f he e i , e ha e he l de ign be e
and he a e di e i e i and incl i n. And if e an de ign
be e , h a en' e b inging in m e diffe en e ec i e ? S
de ign f c mm ni ie e l ima el m de ign i h and incl de
c mm ni c mm ni ie i hin hi ce . An he in , DEI ge
b gh f e en l ime and ime again a a e ce i ch i e. I
an in i i n' a e ce i e n i i f an indi id al ERG
l e f an e en ial c m an . DEI ERG a e eall e en ial
a ic la l i hin a gani a i n he he d a l f he c n e a i n
ha a e ha ening i hin he gani a i n. B an indi id al ERG h ld
n he he d all f he k a DEI.

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Page 22
And a i e aining e cing i e e ha e c m anie hi ing
he $1 illi n al a i n, igh , m l i- illi n d lla al a i n and e he
ill cann m e he needle n di e i . Ye he a e c m anie h
ha e ennie in c m a i n h a e d ing fa g ea e lea and b nd
han he c m anie . S hi i e idence ha di e i DEI i n a
e ce i e. I i n ab ha ing m e m ne , n i i ab
h ing m e m ne a he i e. DEI i l ima el a g eff . We
all ha e be a a f i . And i i ba ed n he c n i en ac i n f m
each and e e ne f in addi i n, libe a i n ge he i in e ined
and e cann be libe a ed i h ne an he .
M libe a i n i a ached libe a i n, ice e a, i
a ached mine. I am d ing he k hel libe a e, ill d he
k hel libe a e me a ell?
La l , e i in da ' ld mean li e and e e ience b h
i ilege and ine i ha ha been a ed d n n . Ye . And
i hin he em f ine i ac all e a e all l ing. E en he f lk
h migh hink ha a e i ileged a e ac all l ing. Ye ,
ma ginali ed c mm ni ie I ee , I hea . Y a e alid, i i eal,
he e le in i ilege, a e al l ing a ic la l beca e ake
a ia ch f e am le, h m h bia, an h bia, ablei m, all he
diffe en em in a ia ch , i i de igned men h a e i ileged
ha e fall in line i h e e ience a ec f iden i ie f being
d minee ing, c n lling, em i nle , all he a ib e ha a man i
gh and in d ing e l e iden i beca e e a e ing
ge he i ilege and hen e h ld he em f ine i and e
f ake el e , i i n. Righ .
And in hi a ec , e m le he e g . We ha e nde and
ha e a e all l ing a a a f hi em. And I ha e hi bea if l
e b Al k Vaid Men n. Whe e a h a k h can I hel ? In

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Page 23
hich he a h men i ned lea e d n' h f me beca e
an ec me, an hel me. In fac , a k elf, h can
be f eed? Can hel elf be f eed and hel ing me? S he
la h ee e i n I ide all, and hen e ill d a ick Q&A. I
he c nce f a king elf n j am I ead di e if m eam,
b a king elf am I ac all ead be libe a ed m elf? Beca e
libe a i n i in e ined i hin ne an he . Then al a king
elf, am I ead l de ign i h he di e e le h a f
e e ience and e ec i e ?
The e e g . S hank f ime and e ha e a fe
min e ake n a c le f e i n . Defini el check
gani a i n , can i i a QTBIPOC.de ign, check he k
m eam membe . We a e d ing hi k, da in and da .
Thank f ha ing me.
STEVE BATY: Thank m ch S e en ha a a e me. Thank .
We ha e e le ha e been a king e i n and e d ha e a fe .
And hen e al ha e he l nge Q&A e i n la e hich e h e
can ill j in f . B if I can a k a lea me f he e e i n and
ee h e g in he ne i min e . Tha ld be e cellen .
S I ill a i h he e i n hich i ha ne f he main
bl cke incl i n and he ef e di e i and e i I ee in he UK i
ha c nce like " fe i nal" and "a ia e" g nchallenged. H
d e make he e d mean me hing m e di e e han beha i
hich ba icall einf ce he a ia ch ?
STEVEN WAKABAYASHI: Ab l el . A big a f di man ling he e
em f ine i eall c me h gh di man ling ha ha e e been
a gh ? Wha ha e e lea n a a a f ha i he igh a be.

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Page 24
Reali ing a he end f he da he e i n igh a e i , igh . J
beca e I n a b ine i d e n' make m k an be e , igh .
O a e alk ab in e ec i nal iden i ie me e le j d n' ha e
he mean aff d a ce ain le el f c e cl hing h in a
ce ain a . Thi i eall al big in ed ca i n f e am le. Whe e a l
f e le a , ell kn , he, he, he ha e hi ed ca i n, h
d n' e hi e hem. B e me ime f ge ha e i da e fa back,
e-da e j ha ed ca i n. I ' ac all emic all he a f m
hen he a e b n. Ce ain indi id al igh hen he a e b n. S he
c nce f fe i nali m, he ecific d ha lace ce ain
al e f e i ence in he c en a e c m le el ign e he fac ha
he e a e em and ine i ha a e e e and e le
d n f man , man ea a n a he a e b n.
S back in h , i i j di man ling me f he e c nce and
a king el e , d e eall need he e h f he k. Ye .
STEVE BATY: I ' a b ade e i n he e, I hink, a nd hi ing f
c l al fi . And kn , h me ne e en hem el e h icall ,
kn , in e m f ha he ea and hei hai le and he e .
Ha fi a m ld and if i d e n' fi a m ld hen e d n' hink he
a e a g d c l al fi . A f ca ch-all e c e he a e n
en gh like me hich i eall ha i i ge ing a . H d ackle
ha ?
STEVEN WAKABAYASHI: Tha i he feedback I ha e hea ing
beca e i j hide a l f c n e , igh . C l al fi , ha d e c l e
mean? When c l e i ine i able begin i h hen he j d n'
fi i hin he em f ine i . Tha make en e.

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Page 25
STEVE BATY: I n' ha ha a e ing change?
STEVEN WAKABAYASHI: E ac l . E ac l . S in ead f ing he e
blanke a emen f c l e, a king el e , again g ing back he
inde , ha a e he ga e ha e n he eam, igh ? And he e a e he
hing ha need be add e ed a he han meb d ha ' h lding
he c l e ha e i .
STEVE BATY: Tha ' g ea . We ha e m e e i n hich h ef ll
can an e f la e n. Tha a nde f l. Tha a e e hing I
h ed i ld be. Thank m ch.
STEVEN WAKABAYASHI: Thank . Ye , hi i bea if l, bea if l
k. We a e all a a f. And j m ch c m a i n, .
G aci ne f e e ne h i eall a i na e ab d ing hi k
and S e e and he eam a UX A alia and f e e ne hank , h e
ha e an ama ing e f he da i h all c nfe ence and alk .
Ye , eall e ci ed e n back f he Q&A.
STEVE BATY: Thank e m ch S e en. Thank .
STEVEN WAKABAYASHI: Thank f ha ing me. B e
STEVE BATY: Wha a g ea a he da . Ne e ha e Kim
Cha e jee h ill be alking ab h de ign i h digni . We
ha e been f na e en gh ha e Kim e en a c nfe ence in
he a and i i al a an in e e ing li en. S h ef ll Kim ill j in
in a m men . He e he c me .

View Slide

Steven Wakabayashi - Design Thinking for Building Equitable Teams

Steven Wakabayashi - Design Thinking for Building Equitable Teams

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Steven Wakabayashi - Design Thinking for Building Equitable Teams

Steven Wakabayashi - Design Thinking for Building Equitable Teams

uxaustralia PRO

More Decks by uxaustralia

Other Decks in Design

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Transcript

uxaustralia
PRO