Tim Dixon - Bet you didn’t know you’re a (UX) philosopher? Improving our craft by exploring our past.

What is the research tradition that underpins the world of UX we know today? How has the current understanding of our discipline inherited ideas from its history? And what can we learn from some of those ideas that have come before us? We'll explore 150 years of ideas and more in this journey that will help us ladder up from sympathy to empathy, to compassion for our craft and our clients/customers.

Transcript

1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a D R a c T da , 17 Ma c 2022 Ca i ed b : T ac Ball
2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 75 JANINI VENKATARAMAN: Tha k . STEVE BATY: F h e i e e ed, Ja i i a d I ec ded a dca e i de a fe eek ag hich ha bee elea ed - I hi k h ld ha e a li e . I a a g ea cha . JANINI VENKATARAMAN: Tha k . STEVE BATY: All igh . L el . O e alk i c mi g f m Tim Di . Tim i j i i g . Hi Tim. TIM DIXON: Hi g d ee . STEVE BATY: A d . Tha k f c mi g. Tha k f j i i g a d ' e g i g alk da ab m i g be d i el . Pa ic la l i a - . Tim if a e ead I ill ha d e . TIM DIXON: I ill ha e m c ee . G d ka . Tha k . STEVE BATY: I eali e, I ead he g i . Y a e alki g ab bei g hil he . TIM DIXON: Tha k f he cha ce e e da . S me i e e i g alk . I hi k I ha e ee a fe diffe e bi f e g i h hi alk a ell. A d al ha k e m ch he eam f cha gi g m da la mi e a ell. I eall a ecia e ha . I a j ack ledge I'm j i i g f m G a gai la d, I a e ec he adi i al c dia f he la d, a e e a d
3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 76 eme gi g. S hi alk - he igi f he alk a e i a ea I e d i g hil h a i e i , a d he a i hich e ded i h me d i g e e ime al ch l g a d a PhD f h ma ch l g . S hi alk i eall ha i e ec i f h e e e ie ce . I ' m ake f - he e ic , he e i a i a f i e e i g me f hi f ff b I h e c me al g f he ide. The e i a l f he ie a d c ce a ell ha I'm g i g i d ce. I ha e i cl ded a d ble lide f efe e ce g ide a he e d f he e e a i . I ca ha e ha i h e le a ell. S ha e ill c e . A I a e ill g a li le bi f a j e i hi alk. We ill a back i ime. Thi ki g ab hil hical - me hil hical idea ha eall d de i ha e e e ie ce ha bec me da . We ill he hi k ab he ac al e e ie ce f bei g a UX e ea che da . A d he e ill ake a bi f ime i he ec d half e l e a c le f hil hical idea i a bi m e de h. O e i he m l gical e e ie ce a d he he i i e big. The a he ic li ed e e ie ce. Fi all e ill hi k ab ladde i g ha e ha e lea e e ie ce. Le ' begi . S hi begi i he 1870 . Whe he fi e e ime al ch l g lab a f ded. A d, i fac , ha ha e ed ice. S i he 1870 i he U i ed S a e he e a a hil he called William Jame a d he had me i e e i g idea ab h e e ie ce a e fel e e ie ce. He a ed e a lab a i hi e di ci li e called ch l g . Remembe i g he' a hil he f c e. S he a ed e l e h d a e e e ie ced a d he ac al f e e ie ce ha e le ha e he he a e g i g h gh li e i g hi g . A e imila ime i Ge ma , a i a he , he e a a hil he Wilhelm W d a he U i e i f Lei ig. He e a
4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 77 lab a l ki g a h i l gical ch l g . Reac i h e h ld he a h i l g ca i fl e ce he a e hi k. The e e le, he d i e diffe e i hei a ache b he i fac did ha e me ha ed de a di g ha ed hil hie ha de i ed he e he e e c mi g f m. We ill ha e a ick l k a a c le f hil hical idea b fi f all I h gh he e ligh l e l ki g face e e a bi m ch he e i he Will h ill be g ide f he fi a f hi alk. Tha k O e Pee if e ha hea d f ha bef e. O e Pee i a g ea e ce f c ea i g he e ki d f ca ica e . S hi fi idea. Ma be e' e hea d f em i ici m a a a ach. We alki g ab em i ical da a, hich i e ide ce c llec ed h gh he e e f e am le. B he e , he Will alki g ab adical em i ici m. A d ha ha mea , i ha he e ce i f he ld i m e ha j a ki d f eam f i c mi g da a. I ' a eam f c ci e e ie ce a d e i e e ha c ci e e ie ce b gi i g a efe e ce e i i g mem ie a d e c ea e ca al ela i hi be ee h e e i i g mem ie a d h e ha e e ie ce , h e i e a e ki d f ecei i g. I e e i g he e, William Jame ac all c i ed he e m " eam f c ci e " a d he ed ha a ach i a i iece f k he did. S i m ki d f gh e m , e k hi g beca e e e e ie ced hem h gh e e , a d e li k hem ca all each he i he hi g e k al ead . Tha ' e a f hi . A d I hi k he i he e, e William Jame , e ha e e e igh eak f e e ie ce a bjec i e a d bjec i e b h a ce. The bjec i e a i he i c mi g da a a d he bjec i e a i li ki g ha da a ki d f mem ie a d he a ec ha e b i g i h .
5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 78 We ill c me back hi idea la e . The ec d hil hical a ach ha he e ha e i agma i m. I hi k babl a UX , a de ig e ea che , hi d e eall i g f dail life eall , b i a hil hical e e, agma i m i he idea he ha idea ca e e be c m le el e e fal e. We h ld c ide h ef l a idea i h ac ical, d c i e. S , e , e ca e e be 100 e ce e, ha ' ka . A l g a ha e k i ef l. Th e a e ki d f i e e i g a i g i f m he Will . I a j ack - e ill d a e gh, e ick acki g h gh f m he la e 19 h ce ki d f e e da . T ee h e ha e g hi di ci li e f e e e ie ce a i e e. S me i e e i g hi g ha e ed i he US a d i he E ea ki d f ch l g adi i . A he eme ge. The ie a d idea a ed ge a bi m e c c e e, beha i i m a - a e le a alk ab c di i i g, a d he ei f ci g f i i e a d ega i e beha i . The e ki d f a ea hich a e babl familia i h. I he E ea adi i he Ge al ch l gi a ed e l e he idea f g i g a d c i e c a d h ef ll e familia c ce agai f m e e e ie ce . Wha ' ac all i e e i g he e i he e e e a big hback agai he hil hie f he Will eall . I b h ca e beha i i m eall ki d f hed back agai ha e e ie ce ea l m de a d he Ge al he i e e d a i g a li e de he e he had g . S ha i he mid la e 20 h ce e ee c g i i e ch l g ki d f a b i g ge he me f he e diffe e lea i g bec me m e familia i h he a ha e le a e hi ki g a d i h he h ma b ai . A d i h c g i i e ch l g c me he i e e i g h ma i f ma i ce i g a d ha ki d f a he eed - e le hi ki g ab he h ma - he b ai a a c m e , he e ki d f
6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 79 a al gie . A d he fi all e a ee e le alki g ab h ma c m e i e ac i a d me f he m e ical ff e k a UX da . S UX da , b i l e ha e a ich hi al ead i he la 20, 30 ea , f diffe e he ie , me h d , f m he e ea lie k a d he ea l 2000 a d Je e Jame Ga e f c e h gh me g ea k bei g d e da f e am le h ma i ce ed, hi ki g ab ha ki d f c i ical UX. S hi i a - k , i d like e ha e g a g ea ic e a d i e e i g ich dial g e bei g had. Le ' ake a li le bi m e ime l k a da ' e e ie ce. A d agai , e migh a , a e ea che da e k e babl a e familia i h bei g able g a elec i f me h d , ali a i e a i a i e a d e ca elec me h d if e a e hi ki g ab e beha i e a i de f e am le. Ve familia ff. The e a e f ame k a h i d ce UX e ea ch i ga i a i a d he e a e e e f ll bl a icle ab hich la f m a d hich f he e me h d h ld be ed i diffe e ha e f he e ea ch a d de ig ce . A d hich i a i e e i g i i i elf, beca e a e ha e a i i ed he e ha ha ki d f hil hical edge g e i he j e ? S if e e d ab fi e mi e Li kedI e d ge a diffe e ic e. S hi f e am le, I ha e a ick l k Li kedI ab a eek ag a d hi i h ge UX b -i . Ob i l i ' ill me hi g ha ' e familia b he ac al ad e f i aid, ma c m a ie de ig f hei e i h eaki g hem. Leadi g f a e d c . I ' ill a h ge blem ha e le j a e ' im l eaki g hei c me . A he e am le, hi ed Li kedI a hile back. I immedia el h gh hi i a eall i e e i g i i i a i me h d. We ca ee he e if he e i high l i k, high al h gh blem cla i , e ake diffe e a ache .
7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 80 Thi i g ea b he I ead a - media a icle b Jea e e F ccella h ed hi , a d he e a i e ea che a e ildl de e ced a d e ha e bala ce - a e hea d ea lie da a ell, hi idea f dem c a i i g ac ice e aki g a egic jec a d h ca e be e ha he e d dem c a i e ha he f lk e k i h ha e ha ame ki d f le el f k ledge bala ce ha e ill e ec . A hi d e am le he e, b UX e ea che , e c mi g UX mi di ec i . He' i e a l diffe e ki d f ic b hi a icle eall f e le j a i g i he ld f UX. Reall , i a ki d f like d ill d a d he e b lle i a e li e all he a i g i f a a icle like a he ha he a icle i elf. Reall a eall ich ki d f e i g, diffe e idea h gh he e. B he e ill eem be hi ki d f e e f c f i a d e le bei g he ame age. S I'm g i g j ickl c me back he idea beca e I a de el hi ki g a li le bi m e a d d a back me f h e hil hical h gh ha e had a d ea lie . S if e em e h e me h d , a d I'm g i g k hea il f m he La d e mi ed me h d b k he e a d e ca a hi k ab beha i a d he e diffe e dime i i e m f em i icall b e ed ali ie a d e cei ed ali ie . S if me hi g i a ali a i e beha i , Lad e efe e ce i a a em i icall b e ed ali hich f e am le i a de ailed b e a i f ha ha e ed a g abl he e ide ec di g f a e ea ch e i c ld be i ha e e. Pe cei ed ali , f e am le, a e ie , d de c ibe a e e ie ce. The e al ha e he e idea f em i icall b e ed a i ie . S he e a e like de ice a al ic , e e m eme ma be, i c ld be a click l ca i he c ee . The e cei ed a i ie . Thi i a i e e i g e he e e le f e d ' hi k i he ame a a i fac i a cale a i g . NPS a e ac all m ch m e hi ide
8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 81 ha - he a e a cia ed i h ac al beha i , he a e he a i de . O if e a e ca e e g a fa a hi i ha bala ce f he bjec i e a d he bjec i e ha William Jame a alki g ab he he mmed ha e e ie ce i . S ha i g hi e a chi g f ami g a hel ee beca e e d ' al a ece a il k i he a ea i he m dali ha e hi k e a e. T m e e m e lide j ki d f de el hi a bi m e, a d, agai , hi hea il b ild Sam Lad e ' k. S if e a hi k ab a i a i e a d ali a i e e ea ch, i e m f he h a e he ed a d ha hi hil hical de i i g i , e ca ee he a i a i e e ea ch i ded c i e, i i ed e a he a d alida e hi g . B ded c i e, e mea e ha e he da a e . We d ' g be d ha ' i he da a e e l e ha i i he da a e fi d e l e he ld. Thi migh i cl de a k-ba ed h he i e i g a d a i ical a al i f e am le. A d j b i g i a li le bi f ha hil hical ide, he de i i g he ie f k ledge a d e i e ce, hich i he e i em l g a d l g eak, i i a al cie ce , i i e a ach a d bjec i i m, hi idea e a e l deali g i h bjec i e h . O he fli ide e ha e he ali a i e. S ali a i e e ea ch i i d c i e. Tha mea be d he da a e i elf. I e a la e e i . I ' ed ge e a e he a d di c e hi g . A d hi c ld i cl de c e al e ea ch e h g a hic e ea ch a d g ded he a d e e a im le affi i ma c ld be a f b ildi g hi bigge he bigge de a di g f he ld. A d he i e e i g a he e, i he de i i g f hi i called i e e i i m c c i i m. I i de el ed i had he 1960 . Piagge came i h he he ha child e he lea i g ab he ld e l e he ld a d he a e ac i el c c i g hei de a di g f he ld. A d a c c i i hil h if hi e e he he e
9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 82 hi k ab cie ce, a e ha he cie ce cie ce i ac all ill c c i e a a cial c c i hi ame e e. I d e ' i ide a a ki d f ecial e f k ledge, e ca e l e b i e e a i a d c c i g de a di g f he ld. A d l ckil , I d hi k a c le f i e e i g i he e, a ell. H f e d e ac all ge a ked e he he alida e a bi f a idea f m akeh lde a d a fe c me i e ie me hi g like ha . A d hi i a bi f a ca eg e eall , i hil hical e m . We a e bei g a ked d me hi g hich i i e la e f - hich e ha e bee i g a i a i e a ache b e a e f e a ked e d l bei g able ma be eak a fe e le d me hi g hich i m e ali a i e. S he e i a mi ma ch a d mi alig me me ime i he a e a ach i . I hi k ha i a a l f ha he e ical de i i g ha came f m he ch l g ac all lea e i elf he a i a i e, he a al cie ce a ach. Ve f a el e ea ch - UX da i m ch m e di e e, ha kf ll e ha e c lleag e a d e ea ch f ie d ac he ec m f diffe e cial cie ce e ce e a a d e a eall e l e hi a ea f ali a i e i e e i e a d c c i i m e f ll a d. S ha ' he i e im f he diffe e idea . A d I a ake a li le bi f ime e l e m e idea i a bi m e de h ha eall hel de el hi ki g i a ali a i e i e e i e a d c c i i ki d f mi d e . The e idea - he e a e ill hi k ab he l gical e e ie ce. A d e a e j g i g hi k ab he idea f e e . I he 1970 , e a ed ack back agai i ime, i he 1970 Th ma Nagel a ked ha i a im le e i . Wha i i like i be a ba ? While he face hi migh a ea be i e a aigh f a d e i , k , e g ka he ba i a mammal ha flie , e k
10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 83 i ' ac i e i he igh I g e . Wha m e d e k ? We migh a hi k ab h a ba l ca e i e make i a a d he ld. I make me ki d f cali a i a d i d e me f he e hi g ha e a e ki d f ag el familia i h. We ca e e d ill i a fa a a ki d f ead he e al ig al f he ba a d de a d he e ac cali a i ece a f i fl a d he e ac i g e e a d he - all f he e fi e de ail . S i d e eem like e ha e a fai l g d de a di g f ha i i be a ba . B , i hi fac , Nagel ld a g e e l ha e ha de a di g f ha i ld be like f be a ba . We d ' k ha i i like f he ba be a ba . We ca e e l k ha . Beca e e ill e e ha e h e ame ha ed e e ie ce , ech l ca e, bei g able fl ki g h gh he igh i he ame a ha ba d . A d hi i - i ' i e a big i i ake a d, k , if e eall a e a la e a d e l e hi e e m e dee l , he e d e ha lea e e e f em a h he e e l e e ea ch? Whe e a em a h a bei g ki d f a ima m al de a di g f e f e am le. Ca e eall l k ha i i be i hi he emic la e f a e f e i he ame e e? Well, he e i ill a glimme f ki d f hil hical ligh he e. Beca e e migh al a , b d e a ba ac all k ha i i be a ba ? D e a ba ha e he c ce f ech l ca i ? D e a ba ha e a f he e diffe e idea ha e ha e labelled i a d he ba ? I mea , he a e i babl likel . B i ela i fell h ma a d e ba e a d c me , h e e le, h e f lk d ha e ha e e f ha i i be hem a d be able ki d f ha e ha k ledge. S e d - like he ba , e d ha e me acce e ca g . We ca eak e le, a d he ki d f a e migh a he e l e i ead f l ki g - l ki g a me e ca f ll feel
11. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 84 he e ac hi g c me a e feeli g, I a e l e hei he m l gical e e ie ce . F m m e ec i e hi i a bi f a j ke b ha i i be a Ji a e . C mi g f m A la ia i a ea bei g a Ji a e i l e a e e f h m a he e lea . B if e eall a dig dee e i hi ac al - hi e e f ha a e ' Phe m l gical e e ie ce i , e ca a i h he da a, e ca e he i e e i g a al ic . We ca a k ma ke e ea ch c lleag e e ce e a. Thi ai a ic e e eed g e le, e eed eak e le. I hi k he m a he ic hi g e ca d he e i agai imila he hi g e hea d ab ea lie , c -c ea e i h e le, c -c ea e i h e . Thi eall b i g i he e he m l gical e e ie ce. A d ha ill eall be able a ha a he f ef . I hi k a he hi g h me i i g he e i ha ce e ha e he e e f ha e e ie ce e h ld be ha i g i i h akeh lde . F e am le, e e allie , e i g akeh lde ha e h f b e a i f e e ea ch e e i eek . A he e mi im m. I ' bee ell e abli hed. B ma be e h ld g be d ha ki d f lab-ba ed e i g a d eek h f e e he he m l gical e e ie ce f bei g a c me i hei lace. Bei g a e i - he e he d e d c . I ' i e e i g he e ha he fi a icle bei g i e i 2011, b 2019 F be i al ac all e e i g hi i a e e, h a e a b i e cce . A fi al i he e a ea. I hi k he bigge fac e eed ake i acc i hile e migh i g ice e c m e f e am le, e migh bl cki g i i , e ca e e l k he li ed e e ie ce f e le i h a i i e ech l g eed acce eed . The l e a e eall ca fi d i b eaki g he
12. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 85 f c a d i g he e ea ch ha ac all d e hel b ild a m e acce ible a d m e f ami g f he ld. S m i g back e m e ime, I a j fi all i d ce a he hil h . Which i d ce a he ic li ed e e ie ce. We a e g i g back he 1890 , a d he ime e a ed a F e ch hil he b he ame f B g , h a c e em a f William Jame , he e e e al i e e i gl e gh he i fl e ced he ea l hi ki g f William Jame . A d e f B g ' idea a ab he idea f ime. Wha i ime? A d he f a d ime i - e ki d f e d hi k f ime a bei g a i a i e a d ha he called aciali ed. S e hi k f he bl ck f he ime m i g a cl ck, e hi k f bl ck f ime i he eek. We ee hem i he e ki d f a ial c e a d he cale da i he m h. We migh e e g a fa a a h e ea f he ea a e h e bl ck f ime. A d i hi e e ime i calib a ed a ec d i e lace i he ame a he ec d i a he lace. I ' e e f l a d i ' ef l be able e gi ee hi g ha e ha ha ed e e. B f B g hi e e f ime i al a ificial. We d ' l li e a d e e ie ce h gh he ld i he ki d f c m a me ali ed a , he i d ce a e idea ha i d a i . A d d a i i fl id. I ' c i . I ' immea able. I ' a he ic. I ' he a e glide h gh li ed e e ie ce. We d ' ha e hi i li le bl ck f e e ie ce. We a e a c i i . A d he e hi e m a ali a i e m l i lici . Time i ' a i a i e d a i i ' a i a i e. I i ali a i e. A d i h begi i g e d i hi e e. I ' big. I ' a a f ki d f eall dec li g f m he a e all de a d ime. A d f B g hi ake me i ec i . He ake me e f medi a i each hi de a di g f bei g i he , le ' a . S hi - a l f diffe e a ha hi ma - e c ld e a d
13. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 86 i e e hi , b I hi k e f hem i he idea ha e a e li i g h gh hi c i i . We feel like e a e maki g a l f diffe e ch ice b , i fac , e - c mi g h gh hi li e, i he i he e e a e da , a d e ac all f ge all f h e diffe e i ha e had al g he a . I i alm a ea i fi i e mbe f deci i e had. Tha ' effec i e B g ' ali a i e m l i lici f diffe e ki d f b a che . We a e al i e ha d el e me ime f maki g he g ch ice B g ' de a di g migh lead a m e c m a i a e de a di g ha e m e h gh ime maki g he deci i . A he e am le, j bei g A la ia he ic e e e diffe e d c e make. I ha bee alked ab bef e a ell e ha e all f he e diffe e eam ha k f e i de e de l emi-i de e de l he e diffe e hi g b if e a hi k ab he d a i a d he fl id a e f e e ie ce f c me , he e migh a hi k ab e e ick cell , ha lead icki g a he d c a d i fl h gh he b i e a diffe e e le ee diffe e e f al e. I ' a f a emic ie f d a i . We eed ake - e back a d ake hi ie me ime . The fi all , e al ha e li ed h gh me e a ge ime . We a e li i g h gh m e a ge ime . The c e a i eb i e he ac all a ed i a B g ia ime a a c ce a d hel e lai h d i g COVID ime l ed d a me i a d ed . We a e e li i g h gh hi fl id ld f cha ge, e a e ki d f eei g e e hi g i ha c m a me ali ed a d calib a ed a he e a e ac all e e ie ci g he e ki d f e e . A d, agai , ha i g hi de a di g ca hel be c m a i a e a d el e a e cha ge he a e k. I ' ama i g hi k ab c m a ie ha ca like ffe b h fle ible ki g f m he e e ch e k,
14. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 87 b al he a e f k i m ch le ab d i g a 9 5 j b a d m ch m e each ge c me ac a e a i . A d eall b eaki g d ha adi i al e e f ime a d m i g i ha d a i e e. Fi all he e, hi b k, 'De ig f eal life' i g ea -- a de el he e idea f c m a i a e UX, f e am le, a d d e i ma a eak he idea f li i g h gh d a i , aki g jec a d iece f k. The ill ca il ed a ach. Challe gi g i i . N j ha i g a i i e adhe e b c i l challe gi g i . Te i g he edge a d j he a e age . Agai eei g ha bigge ic e, ha ide ie a d em a a h le. J cl e, e ha e g e h gh a l a d j e ea , he e a e a c le f age lide f efe e ce f a e h a ha e a l k. I a j ake hi m me hi k ab ha e ha e g e h gh. S e lea a bi ab me hil hical idea a i h. The e a ed ee like UX e ea ch ld da , e ma be a el e a bei g a bi m a he ic a d ha a ic la iece f - ha a ic la ld e a e li i g i . We a ed de el hi idea f em a h a d al challe ge i me e e he e h fa em a h ca ake . A d m e im a l , f me a lea , e ha e ki d f a ed de el hi idea f c m a i . C m a i f el e , c m a i f c mm i a d he ld a la ge. A d i ' - hi i he e e ca I hi k eall make a im ac . H ef ll hi lab i familia , i ' a i g bec me m e familia . A d he idea ha c m a i i he hi g ha ac all m e hel me e I hi k i a eall e f l ake h me he e. S j cl e i h a bi f B ddhi hil h i fac , Th e Ji a i he Dalai Lam' i ci al E gli h a la , a d he ha f e a d c m a i . I eak i me a ha e lea . We
15. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 88 eed a a a e e f he e a e f ffe i g. We ha e a e i i e c ce ela ed bei g em i all m ed b ffe i g. A i h ee ffe i g elie ed. Th ea e a i e e i e e eadi e hel elie e ha ffe i g. While he e i m ch g i g i he ld, I h e hi alk ha hel ed ig i e a li le bi f a i e e i e e i all f da . Tha k e m ch. STEVE BATY: Tha a de f l Tim. Tha k e m ch. We a e igh ime f Tim' alk. The e a c le f e i Tim i he Q a d A migh like ake a c ack a e di g if ha e me ime. Tha ld be a ecia ed. Tha k . Tha a de f l. J i i g me f he la alk i hi hi d e i f he da , bef e e ha e a af e ea b eak, i Ta l Black. Taile i g i g be alki g ab bec mi g a cha ge age , a cha ge a d i a i . A d h ha ela e k a d ha e d . J ai i g Ta l j i . Sh ld be a m me . Hi Ta l . TAYLOR BLACK: Hell . STEVE BATY: Tha k . Welc me. TAYLOR BLACK: Tha k m ch. I h e e e e i ha i g a g ea ime fa . Oh, m G d, ma g ea alk da . STEVE BATY: I deed. TAYLOR BLACK: A e me. I ill g ahead a d ha e m c ee e ca ge a ed.