Darcy Mangan - What designers must learn from journalists

When reporting with integrity, journalists have a plethora of unique research techniques and checks and balances to ensure stories are corroborated, unbiased, facts are being reported on and sources are evaluated, just as designers should always carefully evaluate research and data and be conscious of how information might be swayed by biases or blind spots.

Journalists must maintain good relationships and often work together in order to craft a story, and for advocate journalists to create stories that increase knowledge of an issue and effect positive change. Designers can learn a lot from journalism as advocacy, as Buckminster Fuller says, ‘You never change things by fighting the existing reality, to change something build a new model that makes the existing model obsolete’.

Journalists have an uncanny ability to simplify the complex - something that designers need to do every day. They’ve had to learn and adapt fast to survive the digital revolution, and designers are often responsible for guiding people and organisations through this change ensuring no one is left behind.

In this talk you will learn where UX and journalism are crossing over, why it is relevant and what we can learn from each other.

Transcript

1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a UX A a a 2020 - #UXA Da 1 T e da , 25 A 2020 Ca i ed b : Ke ie C ke
2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 26 k ha ' e d i g. TATIANA MAC: I igh i i e e beg ili g ca h ea e i g e i a e, hich ca ie a ablei c a i b , eah, i ' e - i ' eal, f e. B i ' he k. I ha e a l f i ilege ec e f i . STEVE BATY: We a ecia e he k a d ha k f a ea i g i h da , Ta ia a. Tha ' bee de f l. Plea e j i e i ha ki g Ta ia a. Tha k . TATIANA MAC: Tha k . STEVE BATY: OK. O e alk f ll i g f ha i f Da c Ma ga . Da c i he UX lead a E a d Y g, a UX leag e a E a d Y g, a d he ill be alki g ab ha e ca lea a UX de ig e f j ali . Da c , e a d ha k . DARCY MANGAN: Tha k e ch, I ill j ge c ee ha e. OK, ca ee c ee ha i g . STEVE BATY: I ca ee c ee b . DARCY MANGAN: OK, e e . He e e g . Ge i g he e. STEVE BATY: E celle . O e , Da c . DARCY MANGAN: Pe fec . Tha k e ch. Hell , e e e. M a e i Da c Ma ga . I' a UX de ig lead f E & Y c l i g ea ki g
3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 27 i he e e gi g ech l g ac ice. S a li le bi ab e ickl . Bef e bec i g a de ig e , I b iefl died j ali a d c i cide all g ad a e j b a ki g cl el i h j ali e e da . I hi e i g I a able lea h j ali c llab a e, e ea ch, ada , a d i lif c le i f a i . All f hich I ill e da a d all f hich I hi k i ele a a de ig e . S fi f all, le ' l k a h j ali c llab a e. S I hi k e ca all ag ee ha c llab a i i ce al bei g a de ig e . A UX de ig e e' e fa ilia i h c ce ch a he 4I i ci le, j a ai li e e i e il i a c ck i a e i e, de ig e h ld e al a e e ial l i bef e he ' e e ed. We' e all facili a ed a ici a ed i idea i k h , c llab a ed i h fell de ig e , de el e , a d jec a age a d e f he d c a d e ice he de ig i g. I ' a f j b. J ali k h c llab a e ac k lace , i d ie a d ge g a hie f a b ad c g al. The e a e a e a le f i e a i al e k f j ali a d edia ga i a i ki g ge he f a c g al. The gl bal i e iga i e j ali e k c fe e ce a ac i g j ali f all e he ld ha e k ledge a d i f a i a d c ea e i e a i al e k f c llec i e efe al a d e i g. I al e e he Gl bal Shi i g Ligh A a d f E celle ce i I e iga i e J ali . A he e a le i Re e i h B de a d he e e i i ed b a icle 19 f he UN decla a i f h a igh . The i e a e e , a a d i e i de e de j ali a d he ' e f ded he Ne i i e ec g i e h e h ad a ce f eed f i f a i li e. I ' c ea ed i i ia i e g a a ee di e e a d i de e de acce i f a i , ai ed j ali a d ad ca ed f j ali .
4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 28 I a e e c ie d e he le el f f eed he e a e. I l k a l ali , i de e de ce, ce hi , legi la i , a a e c a d i f a c e. A he e a le i e hi g called he Da h e P jec . I ' a he e a le f a i e a i all c llab a i e j ali c llec i e el i g 45 j ali f 18 e ga i a i . I a c ea ed i e e he dea h f a j ali a d he Da h e P jec c i e he k f hi j ali h gh he . I ' led he c ea i f F bidde S ie , a ec e a d e c ed la f ha all j ali l ad hei da a, i c i a d i f a i ha i he e e ha he ' e ile ced, he j ali ca ake hei lace. The i e a i al c i f i e iga i e j ali ha bee e ible f e f he bigge e ie f he la decade, f hich ha e had la ge i ac ac he gl be, i cl di g eg la cha ge , d c ecall , a d cla ac i la i , all f hich ha e elied c llab a i ac b de a d ga i a i a d elia ce ech l g . All f he e e a le h he i ac ha j ali ha e ac he ld a a e l f c llab a i g ac b da ie . I he a e a , de ig e eed be be e ga i ed a d c llab a e e i h hei ee ac i d ie a d ge g a hie defi e a d ad a ce ha c i e g d de ig . We' e eei g hi i he de ig c i h gh hi g like e ce ha i g a d be e c llab a i a d, f c e, de f l c fe e ce like hi e. We eed a ici a e c llec i el highligh a d e a d g d de ig a ell a e a i e he e hic f de ig d e ell a d ell. We eed e e ba ie a d ake i ea ie f all de ig e ac ice de ig ha be efi all. S ha ca de ig e lea f h j ali e al a e ce a d c d c e ea ch. De ig e ca b a l ha j ali
5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 29 e l e e da . I b h j ali a d UX de ig , he i a ce f i a iali a d icki g he fac i c cial. J ali a e a gh e al a e he i f a i he ' e i g i a ge a i f i a a d ec da ce a d e di ec l a eable da a. The e l ch a he ale e a d he c ack e , he la e f hich l k a c e c , ele a c , a h i , acc ac a d e hich i j a ele a e al a e UX e ea ch. Re able edia ga i a i a d edia eg la ha e i ci le a c de f c d c i ac i i g e hical j ali . Al all c de a e ce ed a d he i f h, i i i i g ha , acc abili a d i de e de ce. S if e l k a he e b ad he e ca ee ha he e c de a e e a licable a de ig e . If e l k a h a d acc ac , i ' g d kee i i d if d ' de a d a die ce, he d c e ice ha ' e g i g de ig i g i g fail. Re e be ha e le a he d i f e diffe e ha he ac all d , a d e h g a hic e ea ch i e e ial i b ildi g a e ic e f a die ce. If l k a acc abili a d a a e c , de ig e h ld li e he c ce f hei a die ce. Thi g e he hea f e i g a d alida i g idea a a i e a i e c cle a d e -ce ed de ig . If e l k a i de e de ce, i ' g d kee i i d ha b i e akeh lde a e a die ce. Y h ld l be i fl e ced b he ac al e f a d c e ice ha ' e de ig i g. If e l k a fai e a d i a iali , h ld ' d e ea ch i l f he ake f d i g e ea ch, a d e ea ch h ld be bala ced a d eed ake e ha ' e i g he c ec l a d e h d l gie ge a e ic e, a e h c i ical i igh be f a e i i g d c . A d la l , if e l k a i i i i g ha , hi e' fai l b i .
6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 30 De ig e h ld be i cl i e, he h ld ha e di e i i hei ea a d e ea ch a ici a , hil l i h ld be acce ible a d - e cl i a . A ick ea ch ca e eal c le e a le he e de ig e ha e de ig ed a hi e ale a he defa l , a d c alg i h d ' k f e e e. The e' e ice ca e ea ch i i e ha ha e fi d e acc a e ale ha fe ale a d e acc a e ligh e ki ha da ke ki e le. B ha e bee ld lea f c e a i a d e ea i ila la g age. The e a e allegedl alg i h ed ac he ld i h acial bia ha ha a h ge i ac e le' li e . We' e i a i e i i a id he e e i i ake a d he he e e ca . Pa l B ad ha i a UK j ali a d acade ic h ha ge he a f a e k h j ali ge hei ie . He a c i g i ab ide if i g lead a d c a i j ali . Rela i g i ab fi di g i f a i a d e i g a a die ce. F e a le, a j ali e d g a e elea e, e di g ea ide if i g e hi g e h a d f ll i g i ide a e . A e di g ea ge i g i f a i f a e di g a e e a d eeki g i ab a j ali eeki g a ce e e ie ce a d ac i el a achi g e e. I e iga i g ea a ki g e i e i g a h he i ha i a e i g i l e all f he ecedi g e . Seeki g a d i e iga i g a e ac i e i i e h d he ea ela i g, e di g a d a e di g a e e i e. The j ali i able e e a a el f a e age da a d fi d ie ha a e g i g ld. S ha ca de ig e lea f hi a ach? Be ac i e i e ea ch, d ' el he d f a d d ' ge i f a i l f e ce. C ea e h he i challe ge a d a k e i ha eed be a e ed. W k i h i eg i a d i a iali a d i di e e
7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 31 ea a d e a i f i a a d ec da ce . Talk he ac al e f d c . D ' el he b i e ' k ledge a d a i d i e deci i a d hi k ab e ea ch f a diffe e e ec i e. Wha a e lea i g f he e le h ch e e d c e ice, i ead f f c i g l e i i g e , a k ha c ld lea f h i lea i g i de b ild a be e d c . S e e'll l k a he i a ce f ada a i . J ali a e i a i e i i i ha i g be e ada able a d c a l lea i g. I ' e f he i d ' di ed b ech l g . J ali ha e had i c a l a d ada hei a die ce ' c a i i g e ec a i i g be d i l e i g a . A e a le f hi i he F e ch e R e89 hich ea ag c ea ed a i e ac i e e la a k all i g he e ake h he ical deci i he 2010 ea h ake. J ali e f e k i a agile ea , ee i g di c a e ial a d h i a ee hei a die ce' e ec a i . Digi al ea f e i l e a ea f j ali , de el e , ill a a d de ig e . F h e ha a e l ck ha e a ea , j ali a e f e e ec ed ea all f h e ha . J ali da ha e a g ki g k ledge f he digi al la d ca e d ce i -de h l i- edia ie , ide fea e , dca , da a a al i a d i ali a i , e , VR fea e , a d i e ac i e elli g ha e c age a ici a i . N e f he e ld be ible i h adi i al i edia - i h adi i al i edia a d ha e e i ed c l al hif f j ali . The US E ble a ic G ha c ea ed iece f cial i e . The Ne Y k Ti e ha di ib ed ca db a d VR eade a d elea ed a
8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 32 a add a i e i e e e ie ce hei ie . The UN ha elea ed 360-deg ee fil a d VR e e ie ce c e hi g like he Eb la c i i a fe ea ag a d ga e ha e bee c ea ed f e le eli e. C a ha bee ed b illi f e le ac 20 elec i ld ide. The Ne Y k Ti e ha c ea ed i -de h iece f c i g gl bal a i g ch a he A a c ic de a che . A h ee- a e ie aki g e f a elli e i age , VR ide a d a i g. A d dca c i e i e a a edi . La ge ea i g e ice c i e ac i e c e di , ech la f a d d ce f dca . O li e ea ch l ha e a ed add la able dca i hi hei ea ch e l . A e a le f hi i he eache ' e dca bli hed b he A alia 2018 hich ha bee d l aded e 28 illi i e , eachi g be e a i he UK, A alia, a d Ca ada. The 100 la dca i A alia a e f ll f e a le f iece f i e iga i e j ali ch a he ABC' c a ca . J ali ha e a abili e b ace di i a d e hi di i ide be e ali e ice hei a die ce . A de ig e , e eed d he a e e ech l g i e he li e f he a d i c ea e al e i he d c ha e' e c ea i g h gh he la e ech l g . S l ki g a i lif i g he c le . The e' a a i g i j ali i lif a d e agge a e hich i a ib ed he edi f he ec i d i g he 1940 a d '50 . Tha igh e lai e f he la i a i da . J ali d e ell i aki g a c le a d i lif i g he f a ide a die ce. T e lai a e e el c le eb f he ci il a h gh a c elli g li e e e ie ce. E la a a d i e i e
9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 33 j ali i fl i hi g. E la a j ali ha de ailed ie i a acce ible a d ea il dige ible f a . Ne h ie de el e a l g e i d f i e. E la a j ali eek e lai he e ie b gi i g g ea e c e . V , a e a le f a e ga i a i ha de c ibe i elf a a ge e al i e e e i e f he 21 ce i h he i i f e lai i g he e . C e i cl de a icle , e lai e , e a , dca , ide a d d c e a ie . The Ne Y k Ti e ha a e la a j ali fea e ha de c ibed i elf a a al i ha e lai li ic , lic a d e e da life i h a e ha i da a a d cha . M e a d e e le a e i g e la a j ali i hei e . S he e a e le i all f he e e a le f de ig e . Of e a de ig e ' le i c i ce akeh lde he be c e f ac i ch a h each a ce ai g al. I a al be e lai h a ce ai g al i i ' h i i g f . Sh i g elli g i a effec i e adage i de ig he e e i g e ea ch l i i che . I ie i he i h he a gibili le f de ig hi ki g hich a e ha a gible d c a e he be a f c ica i g de ig idea . B i agi i g a ideal f e a d eei g ha hi a l k like h gh a e e ie ce, akeh lde a e ch e likel be i e e ed a d i e ed i ha ' e e e i g. Maki g i a gible facili a i g c ica i . I h ld ch e i ac h he eal effec f bad de ig eal life e le. Th gh he i e f e la a j ali , j ali a d c e f edia ee be eac i g agai he adi i al i e ed a id hich dic a e ha he e h i f a i i i i i e a d c ed a he f a , f ll ed b he i a de ail a d fi all ge e al backg d i f a i i gi e f c e .
10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 34 A de ig e , e al a k el e i l di la i g a a e i -g abbi g headli e he effec i e a f ad ca i g f e le i g d c a d e ice e de ig i a e a ced e la a i a a ed? M e la a j ali iece e he i al ech i e he e l he ba ic f he bjec i a gh i h f c i g ch de ail bef e addi g e a d e de ail hile he ba ic he lea a e e-e ha i ed a d i alled back . Si ila he i ci le f g e i e di cl e. The a die ce i e hel ed i h de ail a d l he i i eeded i he e de ail added. M e la a j ali iece ha e e e al hi g i c . The ' e cci c , he e li , he g ad all i d ce e c ce l l a d all a ce a d he c ech ical la g age a d ja g , a f c h a ie a d g a hic l i- edia. Maki g he i le c lica ed i c lace. Maki g he c lica ed i le, a e el i le i c ea i i . Thi i e ac l ha e, a UX de ig e , d a h ld d e e da . A de ig e , e a e ad ca i g f a die ce a d e ge a f ll de a di g f e le a d hei eed a d a ic la e i i l akeh lde i de c ea e e e ie ce ha i a e i le a d ea e. We al ake h gel c le e a d i lif he a be e ca f he e le i g d c . O l addi g de ail he eeded a d al a i alli g back fa ilia a d c cial a e f i f a i . S h ca e bec e be e ad ca e f he e le ha e d c e ice ? De ig e la a c cial le i de ig i g he f e f a e le. De ig e a e i a i e i i b ild a del ha ake he e i i g del b le e. Whe he ha be a da k UX a e , a i acce ible eb i e, a e ice ha di c i i a e i lici bia e bei g b il i a alg i h . J ali ha e bee ki g ha d b ild a e del f
11. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 35 decade . The j ali Pe e Fi i i hi 2018 A d e Ollie lec e a ad a ce c e I d a i a el belie e i , ci i g i c e ible fac a h h e c e . Pe le i he edia k hei i ac a d I hi k f e d fall a de ig e i ha e' e f e a a e f i ac . I 2005, a A alia b adca e i e e i i g e i i he S d e , ged hi a die ce c e C lla hi eeke d ake e e ge. Wha f ll ed a he C lla i . F C e i a A alia ele i i g a ha i ai ed f e 50 ea a d i k f he f c e effec , gi e hei g a e l i if a d eal cha ge i i e iga i , i cl di g e l i g i he e abli h e f e e al al c i i , e i e a ced he da af e ai i g. S agai , ha a e he le f a de ig e ? D ' de e i a e i ac . We' e i a i e i i a he c ea f he e eali a he ha j he figh e f a e i i g eali . We h ld all be ad ca e a de ig e f e e e h a e d c e ice . I ' a e ld a d a de ig e e' e i he d i i g ea . Tha k e ch. STEVE BATY: Tha k , Da c . Tha a g ea . We ha e a c le f i e . S e' e g i e f e e i . Ma ha e e h gh. He aid ha c ld UX i d a ia i f a j ali fac check l k like? DARCY MANGAN: I' e. I hi k e c ld babl d e hi g ab i a d I hi k - I ea lace like hi a e a g ea a a a d I hi k he ad a age f a ell i ha e all k i ech l g i ld be all f k c llec i el i i g e hi g ge he
12. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 36 he e e c ld l k a , a I aid, h de ig i d e ell, he e hic f de ig a d al e a i i g he e de ig i d e ell. A d I hi k ha ' e hi g ha j ali d e ell. The ' e e g d a ga i i g, he ' e e g d a c llab a i g a d ga i i g ac i d ie , ac cc a i , ac b de . S I hi k i ' a de ig e c e ge he a d c fe e ce like hi a e a g ea lace a a ell. A d e e k c e ge he a d f a d hi g like be ac ice a d a e e f c e ac ice a d hi g ha a e g i g a d c e i h idea f h e igh cha ge ha be e e he f e. STEVE BATY: Tha k . We ha e eached he e d f he i g e i . Da c , ha k e ch. Tha a a e e. We ha e e he e i f Ale a d a hich e'll e ac he cha f a d if c ld e d i he e ha ld be g ea . DARCY MANGAN: Ab l el . STEVE BATY: O fi b eak i b A e . The ill be d i g a de e i d i g he 20- i e i g ea b eak. The ' e g i g a a ab 10:30. S ' e g a fe i e g a d g ab a c ffee, a ea, a gla f a e , e ch leg , c e back i a fe i e a d he ill be g i g. A d a 10:45 e ill be back f Ma k' alk j i i g f he Phili i e . Tha k e ch. MONIQUE: I hi k e igh ac all be li e. I hi k i ill be l e i g A abel beca e I' all ki g f hed b da I' e bee all ed i h e. S ha ' e e ci i g f e. S ha k e e b d . UX A alia, ha a a hi i g.