The power of good listening

Transcript

1. GOOD LISTENING THE POWER OF Learning to listen to more than just words Sarah Stokes strategic design | coaching
2. Sarah Stokes strategic design | coaching Listening to help solve problems My real-life ‘AHA’ moment
3. Why listen to me talk about listening? Sarah Stokes strategic design | coaching Competitive advantage Super power Human-centred Builds trust and good relationships Good listening is an act of service
4. Most people do not listen with the intent to understand. They listen with the intent to reply Sarah Stokes strategic design | coaching — Stephen R. Covey ‘Reloading’
5. ‘Reloading’ Sarah Stokes strategic design | coaching
6. How have you been listening? Sarah Stokes strategic design | coaching Listening Continuum 1. Ignoring Within One’s own Frame of Reference 2. Pretend listening 3. Selective listening 4. Attentive listening 5. Empathic listening Within The Other’s Frame of Reference Stephen R. Covey’s Listening Continuum: 5 levels of listening
7. Did you know? Sarah Stokes strategic design | coaching Most people usually only remember about 25% of the things they listen to.
8. Sarah Stokes strategic design | coaching When is it important to listen? Customer research Stakeholder interviews Coaching Receiving feedback When someone needs to be heard (When your spidey senses tell you to shut up and listen)
9. Sarah Stokes strategic design | coaching When I say listening I also mean • Clarifying • Mirroring • Self-awareness • Silence For the listener it’s: FIX SLIDE • Seeking to understand • Noticing • Paying attention • Being present
10. Sarah Stokes strategic design | coaching When I say listening I also mean • Being understood • Being recognised • Feeling comfortable • Feeling valued • Having the time to think and respond For the speaker it’s: FIX SLIDE
11. Top tips Sarah Stokes strategic design | coaching Make space
12. Top tips Sarah Stokes strategic design | coaching Start with their story
13. Top tips Sarah Stokes strategic design | coaching Use silence
14. Top tips Sarah Stokes strategic design | coaching Body language
15. Top tips Sarah Stokes strategic design | coaching Mindset
16. Sarah Stokes strategic design | coaching Things to avoid Distractions
17. Sarah Stokes strategic design | coaching Things to avoid Reloading Distractions
18. Sarah Stokes strategic design | coaching Things to avoid Reloading Distractions Interrupting
19. Sarah Stokes strategic design | coaching Things to avoid Reloading Misguided empathy Distractions Interrupting
20. Sarah Stokes strategic design | coaching Now it’s your turn Start to notice how you listen in different contexts
21. Sarah Stokes strategic design | coaching Now it’s your turn Try out some empathic listening on a friend, colleague or adversary
22. Sarah Stokes strategic design | coaching Now it’s your turn Pause for a moment with a colleague and see what happens
23. Knowledge speaks, but wisdom listens @SarahLucyStoked — Jimi Hendrix Thank you – any questions?