The power of good listening

Cf9808b306096a913709da756edeb665?s=47 UXAustralia
August 30, 2018

The power of good listening

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UXAustralia

August 30, 2018
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  1. GOOD LISTENING THE POWER OF Learning to listen to more

    than just words Sarah Stokes strategic design | coaching
  2. Sarah Stokes strategic design | coaching Listening to help solve

    problems My real-life ‘AHA’ moment
  3. Why listen to me talk about listening? Sarah Stokes strategic

    design | coaching Competitive advantage Super power Human-centred Builds trust and good relationships Good listening is an act of service
  4. Most people do not listen with the intent to understand.

    They listen with the intent to reply Sarah Stokes strategic design | coaching — Stephen R. Covey ‘Reloading’
  5. ‘Reloading’ Sarah Stokes strategic design | coaching

  6. How have you been listening? Sarah Stokes strategic design |

    coaching Listening Continuum 1. Ignoring Within One’s own Frame of Reference 2. Pretend listening 3. Selective listening 4. Attentive listening 5. Empathic listening Within The Other’s Frame of Reference Stephen R. Covey’s Listening Continuum: 5 levels of listening
  7. Did you know? Sarah Stokes strategic design | coaching Most

    people usually only remember about 25% of the things they listen to.
  8. Sarah Stokes strategic design | coaching When is it important

    to listen? Customer research Stakeholder interviews Coaching Receiving feedback When someone needs to be heard (When your spidey senses tell you to shut up and listen)
  9. Sarah Stokes strategic design | coaching When I say listening

    I also mean • Clarifying • Mirroring • Self-awareness • Silence For the listener it’s: FIX SLIDE • Seeking to understand • Noticing • Paying attention • Being present
  10. Sarah Stokes strategic design | coaching When I say listening

    I also mean • Being understood • Being recognised • Feeling comfortable • Feeling valued • Having the time to think and respond For the speaker it’s: FIX SLIDE
  11. Top tips Sarah Stokes strategic design | coaching Make space

  12. Top tips Sarah Stokes strategic design | coaching Start with

    their story
  13. Top tips Sarah Stokes strategic design | coaching Use silence

  14. Top tips Sarah Stokes strategic design | coaching Body language

  15. Top tips Sarah Stokes strategic design | coaching Mindset

  16. Sarah Stokes strategic design | coaching Things to avoid Distractions

  17. Sarah Stokes strategic design | coaching Things to avoid Reloading

    Distractions
  18. Sarah Stokes strategic design | coaching Things to avoid Reloading

    Distractions Interrupting
  19. Sarah Stokes strategic design | coaching Things to avoid Reloading

    Misguided empathy Distractions Interrupting
  20. Sarah Stokes strategic design | coaching Now it’s your turn

    Start to notice how you listen in different contexts
  21. Sarah Stokes strategic design | coaching Now it’s your turn

    Try out some empathic listening on a friend, colleague or adversary
  22. Sarah Stokes strategic design | coaching Now it’s your turn

    Pause for a moment with a colleague and see what happens
  23. Knowledge speaks, but wisdom listens @SarahLucyStoked — Jimi Hendrix Thank

    you – any questions?