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UXINDIA 2015- Is Your Product Gender Neutral?(Gayna Williams) by uxindia

D7424ff0e1dc983d898de62c7496c321?s=47 uxindia
October 29, 2015

UXINDIA 2015- Is Your Product Gender Neutral?(Gayna Williams) by uxindia

Can an engineering team that is 80% male successfully design a product for an audience that is 50% female? This was a question Gayna Williams posed to men and women working in software. The women responded 'Definitely not' and the men responded 'I'd never thought about it, but now you've asked probably not'. First the research unpacked how personal opinion is brought into the work place and influences business decisions. Both genders confessed to using personal opinion; however it was discovered that women rarely raised a feminine opinion.

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uxindia

October 29, 2015
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  1. None
  2. IS YOUR PRODUCT GENDER NEUTRAL? Gayna Williams @ifshecanican Research Paper:

    Is Your Product Gender Neutral ifshecanican.com/zdb-reports.html gayna@ifshecanican
  3. A QUICK HISTORY LESSON

  4. A brief history… Centralized mainframe computer systems

  5. A brief history… The personal computer at work and then

    at home
  6. A brief history… Mobile, Wearable, Social Computing, IoT

  7. The future… Tech is everywhere

  8. Who makes the products? male female 80% male?

  9. Who makes the products? male female 90% male?

  10. Can the team develop for the customer base?

  11. My fear of the future….

  12. SOME DIFFERENCES

  13. Our bodies are different Men Women 2.5%tile 50%tile 97.5%tile 2.5%tile

    50%tile 97.5%tile Hand length 6.8 7.5 8.2 6.2 6.9 7.5 Hand breadth 3.2 3.5 3.8 2.6 2.9 3.1 Thumb length 2.4 2.7 3.0 2.2 2.4 2.6
  14. Women Shop Men Buy Cunningham, & Roberts (2006) Inside her

    pretty little head. Lifestyles are different
  15. Lifestyles are different Females do twice as much housework as

    males, have less leisure time, and sleep less Leisure Time Study compared behavior of female scientists & male scientists - http://www.aaup.org/AAUP/pubsres/academe/2010/JF/feat/schie.htm
  16. Inflation? Longevity? Health? Will I be bored? Women worry about

    different things when anticipating retirement Lifestyles are different http://agelab.mit.edu/2007
  17. Technology use is different Adoption paths are different “More than

    half the bloggers in the US are women. They persevere longer and write more” “Twitter behaviors are different. Women actually say things, guys give references to other things” http://www.forbes.com/sites/gyro/2012/08/20/women-are-from-pinterest-men-are-from-google/ Women using Pinterest 72-97% of user base Google+ 71% male user base
  18. Buying power & influence is different “2/3 of consumer wealth

    in America will belong to women within the next decade” “$7 trillion is contributed by women in the US in consumer & business spending.” http://www.smartdesignworldwide.com/pdf/SmartDesign_DesignandGender.pdf Women buy or influence 80% of consumer and business goods or services
  19. OPINION & DEVELOPMENT How does personal opinion influence decision making?

  20. Deciding what to build Initial Tradeoffs Customer Business Technology Date

    Resources Quality Continuous Tradeoffs
  21. Does personal opinion influence decision making? Yes! Men & Women

    confessed Personal opinion influences decision making Note: Research disciplines claimed to only work from data and not use opinion in decision making
  22. Does personal opinion influence decision making? 3 motivations • Personal

    Gain “I want this feature in the product” • Enthusiasm & bragging rights “This will make us the best product out there, people need to know about it, because we can…” • Opportunity to learn “I will be able to try out new practices if we add this”
  23. Does gender influence opinion? Yes! Women do not like to

    share feminine opinions
  24. Does gender influence opinion? 3 reasons “I do not want

    to raise any opinion that will identify me as a woman in the room” “I do not want to suggest an idea that will be voted down, so why put it out there in the first place” “I have forgotten to think like a woman at work”
  25. THE ENGINEERING PROCESS

  26. Building a product Concept Early Development Development Release & Adoption

  27. Concept Phase Concept Early Development Development Release & Adoption Brain

    Storming Ideas Voting on ideas Market research assessment Pitching idea to executive approval Pitching ideas for VC/investors Prototypes
  28. Categories Home Movies Holiday gifts Gas &parking Bars & good

    times Business food Games
  29. None
  30. Early Development Phase Concept Early Development Release & Adoption Development

    Explicit business-focused principles - Scorecards, bug counts, feature sets Implicit principles - Personal experience, priorities, opinions - Loud voices and forceful personalities
  31. Release & Adoption Concept Early Development Development Release & Adoption

    Pre-release or Beta testing Exit criteria / quality gates Adoption path Advertising
  32. TAKING ACTION For your teams & for you

  33. Costs Nothing 1. Always use ‘She’ as the default pronoun

    2. Execs should ask for female customers to be represented in prototypes and demos 3. Require all customer data to show gender percentages 4. Don’t allow men to misrepresent female family members in discussions
  34. Small Effort 5. Only do research with women, if the

    team believes there are no gender differences in user group 6. Male execs/investors should have trusted female reviewer for balanced insights 7. Have a women-only brainstorming team or at least 60% women for generating product features/tasks 8. When using a voting system – provide gender proportional votes
  35. Bigger Effort 9. Women only early adopter panels to balance

    feedback from pre-releases Foot note Customer/User focused Design! Give a voice to less empowered disciplines to bring value to the process
  36. THANK YOU Gayna Williams gayna@ifshecanican.com Research Paper: Is Your Product

    Gender Neutral ifshecanican.com/zdb-reports.html Questions?