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2019 - Systems Thinking: A Practical Field Guide

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October 04, 2019
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2019 - Systems Thinking: A Practical Field Guide

UX Y'all 2019 Session by Andreas Orphanides

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UX Y'all

October 04, 2019
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Transcript

  1. Systems thinking A practical field guide Andreas Orphanides NC State

    University Libraries [email protected] Slides: go.ncsu.edu/uxyall2019

  2. Story time

  3. None
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  7. None
  8. None

  9. Where am I going with this?

  10. Systems daydreaming is a useful skill.

  11. How to do it

  12. 1. Where to look

  13. Confusion

  14. None

  15. Frustration

  16. Surprise

  17. None
  18. None

  19. confusion frustration surprise delight curiosity

  20. confusion frustration surprise delight curiosity the unexpected

  21. 2. What to look for

  22. wear patterns

  23. None
  24. None
  25. None

  26. breakdowns

  27. Frustration

  28. None

  29. fixes

  30. None
  31. None
  32. None

  33. hacks

  34. None
  35. None
  36. None

  37. missing information

  38. None
  39. None

  40. [SCENE MISSING]

  41. wear breakdowns fixes hacks missing info

  42. wear breakdowns fixes hacks missing info tension

  43. 3. How to unpack it

  44. Identify components

  45. Identify components Reverse engineer it

  46. Identify components Reverse engineer it Get more information

  47. Identify components Reverse engineer it Get more information Imagine improvements

  48. None
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  51. Discussion time! (5 mins) • Find two neighbors. • Introduce

    yourself. • Discuss: desire paths

  52. Time up! What did you conclude?

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  67. 4. Practice and discussion

  68. None
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  78. Thanks! Andreas Orphanides [email protected] See speaker notes for image credits.

    go.ncsu.edu/uxyall2019