2020 - The City and the City: Insider and outsider experiences in systems and UX

UX Y'all 2020 Session with Andreas Orphanides

Transcript

1. the city the city Insider and outsider experiences in systems and UX Andreas Orphanides NC State University Libraries and
2. Hello.
3. follow along at home go.ncsu.edu/two-cities My reading notes, image descriptions, image credits, references. Please, no spoilers!
4. Chapter 0: On Borders
5. borders discriminate
9. borders are everywhere
13. borders are weird
15. exploring ux at its borders
16. product scope
17. product scope system boundaries
18. product scope system boundaries ux as a threshold
19. Chapter 1: on scope and edges
20. the universe of all possible user goals
21. in scope OUt of scope the universe of all possible user goals
22. OUt of scope the universe of all possible user goals in scope
23. OUt of scope the universe of all possible user goals in scope
24. OUt of scope the universe of all possible user goals in scope "edge case"
25. OUt of scope the universe of all possible user goals in scope
26. OUt of scope the universe of all possible user goals in scope
27. OUt of scope the universe of all possible user goals in scope
28. OUt of scope the universe of all possible user goals in scope
29. OUt of scope the universe of all possible user goals in scope
30. OUt of scope the universe of all possible user goals in scope
32. General Purpose Users can write an article in their e-mail client, layout their business card in Excel and shave in front of a web cam. They can also find a way to publish photos online without flickr, tweet without twitter, like without facebook, [and] make a black frame around pictures without instagram…. Olia Lialina
36. Design for the users you have, not the users you wish you had.
38. Chapter 2: on systems thinking
49. Systems "unsee"...
50. … and systems overlook
54. When the person doesn't fit into the system, it's the system's fault, not the person's.
56. Chapter 3: on user-systems relations
57. "the system" (everything else)
58. "the system"
59. "the system"
60. "the system" What ux design can address
61. story break
65. layout, signage, user flow Single-stream waste engineering
66. Good UX transcends mere design.
67. ux can address directly UX informs and advises (we hope)
69. Chapter 4: a study in borders
70. implementation practices can neglect real people incomplete system scoping can neglect real people ux design in isolation is a tool with limited scope
71. a case study
72. a case study Maggie Gram, "On design thinking", n+1 magazine
73. a case study Gainesville, Florida
74. Goals Spur economic growth by • Increasing Gainesville's competitiveness • Retaining U of F attendees post-graduation • Developing the city's "creative class"
76. "Make Gainesville the most citizen-centered city in the United States."
78. ch-ch-ch-ch-Changes • Design thinking workshops! • Department of Doing! • University partnership! • New logo!
80. things fall apart • 2017 - Multiple resignations • June 2017 - NAACP files formal complaints • 2018 - City commissioners demand public hearings • December 2018 - City manager resigns
81. What happened?
82. 1. scope and edges • "Increase competitiveness" • Stimulating small business • Boosting overall economy in Gainesville Vs… • Lack of affordable housing • Endemic unemployment • Food insecurity
83. Design for the users you have, not the users you wish you had.
84. 2. systems thinking • Who makes up "The City of Gainesville"? • Who did the city reach out to? • Who was on the inside, and who was on the outside?
86. 3. systems and ux • "User-centered" vs user-focus maturity • The interface is a problem, but it is not THE problem • Design thinking tends to entrench cultural myopia
88. chapter 5 and the last: parting thoughts
90. borders are created
91. borders are changeable
94. Andreas Orphanides NC State University Libraries akorphan@ncsu.edu thanks!
95. Scott Alexander (2014). "The categories were made for man, not man for the categories." Article on Slate Star Codex. Diana Budds (2016). "How one Florida city is reinventing itself with UX design." Article on FastCompany. Darin Buzon (2020). "Design thinking is a rebrand of white supremacy." Article on Medium. John Gall (2003). The Systems Bible: The Beginner's Guide to Systems Large and Small. General Systemantics Press. Jeff Gerhardt (2019). "Ringers of Jupyter: The Jupyter Notebook as faux web app." Presentation at Code4Lib 2019. Maggie Gram (2019). "On design thinking." Article in n+1 Magazine, 35. Olia Lialina (2012). "Turing complete user." Article on Contemporary Home Computing. Erin L. McCoy (2014). "Where does all the trash from Dollywood go? To one of the world's best composting facilities." Article in Yes! Magazine. Patrick McKenzie (2010). "Falsehoods programmers believe about names." Article on Kalzumeus Software. Aditya Mukerjee (2015). "I can text you a pile of poo, but I can't write my name." Article in Model View Culture Magazine. Don Norman (1990). "Why interfaces don't work." The Art of Human-Computer Interface Design. Addison-Wesley. "Why you won't see any recycling bins at Dollywood" (2018). Article on VisitMySmokies.com. Images credited in their respective slide notes. Presentation template and cityscapes by Slidesgo. Hand icon by Flaticon. Special guest appearances by Ptolemy and Camille courtesy of Speace-Orphanides Productions and Menagerie Services. references & credits