Dean Schuster — Chips and Pickle Story — UX Y'all 2022

Transcript

1. UX Y’all 2022 @ExperienceDean
2. @ExperienceDean
3. @ExperienceDean
4. What’s Really Behind Infamous, Historic UI Failures The Chips & Pickle Story: @ExperienceDean
5. @ExperienceDean
6. @ExperienceDean
7. @ExperienceDean
8. @ExperienceDean
9. @ExperienceDean
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11. @ExperienceDean
12. @ExperienceDean
13. CHIPS + PICKLE @ExperienceDean
14. @ExperienceDean
15. PICKLE CHIPS @ExperienceDean
16. CHIPS + PICKLE @ExperienceDean
17. @ExperienceDean …
18. @ExperienceDean
19. @ExperienceDean
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25. @ExperienceDean
26. Bad UI choices @ExperienceDean
27. Bad UI choices have ruined my sandwich. @ExperienceDean
28. Bad process @ExperienceDean
29. Bad process made things worse @ExperienceDean
30. 1st World Problem @ExperienceDean
31. Real Problems @ExperienceDean
32. @ExperienceDean
33. 38 Minutes to Live @ExperienceDean
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35. @ExperienceDean
36. 38 Minutes Later… @ExperienceDean
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38. Kenneth P. Vogel / Star Advertiser
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47. @ExperienceDean Are you sure you want to cause mass panic? OK Cancel
48. Poor Computer Software design? @ExperienceDean
49. Human Factors? @ExperienceDean
50. “I did what I was trained to do.” “I can’t say that I would do anything differently based on what I saw and heard.” @ExperienceDean
51. Self-Evident UI Quirks @ExperienceDean
52. Appalling Content Strategy Poor Naming & Organization Multiple Confusing Choices @ExperienceDean
53. Feature Failures Live and Test Alerts in Same Interface Can’t Review Sent Messages Allows Users Too Much Control @ExperienceDean
54. Process Breakdown @ExperienceDean
55. Poor Communication @ExperienceDean
56. Poor Communication Faulty Procedures @ExperienceDean
57. Poor Communication Faulty Procedures Inadequate Training @ExperienceDean
58. Poor Communication Faulty Procedures Inadequate Training Bumbling Response @ExperienceDean
59. Mutual Blame @ExperienceDean
60. @ExperienceDean
61. Meltdown (Almost) @ExperienceDean
62. @ExperienceDean
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64. @ExperienceDean
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70. @ExperienceDean
71. Function Foremost @ExperienceDean
72. Works as Specified @ExperienceDean
73. Works as Specified Human Behavior Interferes @ExperienceDean
74. Works as Specified Human Behavior Interferes Usability is an Afterthought @ExperienceDean
75. Process Failure @ExperienceDean
76. Poor Communication @ExperienceDean
77. Poor Communication Inefficient Problem Solving @ExperienceDean
78. Poor Communication Inefficient Problem Solving Rigid Bureaucratic Systems @ExperienceDean
79. Poor Communication Inefficient Problem Solving Rigid Bureaucratic Systems No One is Wrong @ExperienceDean
81. Butter fl y @ExperienceDean
82. @ExperienceDean Bush 246 Gore 266 Undecided 25
83. @ExperienceDean
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95. Inept Design @ExperienceDean
96. @ExperienceDean Awkward Experience
97. Awkward Experience Design Fits the Machine @ExperienceDean
98. Strategic Malpractice @ExperienceDean
99. Best Case Scenario Only @ExperienceDean
100. Best Case Scenario Only No Plan for Failure @ExperienceDean
101. Best Case Scenario Only No Plan for Failure Implications Ignored @ExperienceDean
102. @ExperienceDean
103. Ye Briney Cucumber @ExperienceDean
104. CHIPS + PICKLE @ExperienceDean
105. UX/UI Offenses @ExperienceDean
106. Function Fit @ExperienceDean
107. Function Fit Internally Focused @ExperienceDean
108. Function Fit Internally Focused Inconsistent @ExperienceDean
109. Function Fit Internally Focused Inconsistent Icky for Dean @ExperienceDean
110. CHIPS + PICKLE @ExperienceDean
111. Slapdash Process @ExperienceDean
112. Poor Edge-Case Testing @ExperienceDean
113. Poor Edge-Case Testing Lost in Translation @ExperienceDean
114. Poor Edge-Case Testing Lost in Translation No Controls @ExperienceDean
115. Poor Edge-Case Testing Lost in Translation No Controls Dean Always Gets a Dang Pickle @ExperienceDean
116. Signi fi cance @ExperienceDean
118. @ExperienceDean
119. “I can’t do my job without the Intranet.” “When do I use the intranet? Only when I have to! ...Which is every day.” “It’s on LexLoop… somewhere.” “The employee search still lists my department from nine years ago.” “I need to show doctors correct care procedures quickly, to show them they’re wrong.” “The search doesn’t recognize the language we [nurses] use. If I search IVT, it doesn’t recognize that—it wants me to search ‘intravenous.’ Meanwhile, my patient could be bleeding out.” @ExperienceDean
120. “I can’t do my job without the Intranet.” “When do I use the intranet? Only when I have to! ...Which is every day.” “It’s on LexLoop… somewhere.” “The employee search still lists my department from nine years ago.” “I need to show doctors correct care procedures quickly, to show them they’re wrong.” “The search doesn’t recognize the language we [nurses] use. If I search IVT, it doesn’t recognize that—it wants me to search ‘intravenous.’ Meanwhile, my patient could be bleeding out.”
121. “I can’t do my job without the Intranet.” “When do I use the intranet? Only when I have to! ...Which is every day.” “It’s on LexLoop… somewhere.” “The employee search still lists my department from nine years ago.” “I need to show doctors correct care procedures quickly, to show them they’re wrong.” “The search doesn’t recognize the language we [nurses] use. If I search IVT, it doesn’t recognize that—it wants me to search ‘intravenous.’ Meanwhile, my patient could be bleeding out.”
122. Musings @ExperienceDean
123. Minor things have a major impact. @ExperienceDean
124. Process is equally vital. @ExperienceDean
125. A Broader Purpose @ExperienceDean
126. Pickles are just terrible. @ExperienceDean
127. @ExperienceDean
128. @ExperienceDean dean.schuster@truematter.com @ExperienceDean truematter.com/DeanSchuster blog.truematter.com
129. @ExperienceDean truematter.com/DeanSchuster Presentation Notes 
 The Chips and Pickle Story: What’s Really Behind Infamous, Historic UI Failures
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