favourite tools when you need them. Step Tool Name Process Done? Step 1 Stop Just Stop. Calm down. Breath. Step 2 Observe Frustration is a scary monster, feel what it feels like. Observe the issue as an outsider. Step 3 Collect the data What is the story behind the numbers? Write down a list of facts. Step 4 Analyse the facts Sit, read and highlight ANYTHING that could have made a difference. Step 5 Reflect You have grown, learnt and evolved. What are you proud of? Write down a list of your successes. DON’T forget who you are. Step 6 See the Bigger Picture Acknowledge your successes, the data and the context all together. Step 7 See the frame around the picture Ask others for advice and their opinion. TALK TO PEOPLE! Step 8 Dare Don’t be afraid to try something different! BELIEVE IN YOURSELF AND YOUR GUT FEELING. Step 9 Monitor the change Look at the numbers and give them context - AGAIN. Step 10 Reassess What worked? What didn’t? What can you try next? Remember: there is no learning without failure. If necessary, start again!