Humanizing Technology using Conversational AI

Humanizing Technology using Conversational AI

For decades computers have made us interact with them on their terms – specific commands, buttons, drop-downs. What does it mean for them to now be able to interact with us in the way we interact with each other – through natural language. Let’s explore the artificial intelligence, psychology and philosophy of teaching a computer to chat, looking at the potential and the challenges both from my experience in Liberty IT and Workgrid Software, as well as in the wider industry.

705df02f597ff36f900251c749e879cf?s=128

Gillian Armstrong

March 29, 2018
Tweet

Transcript

  1. Humanizing Technology using Conversational Artificial Intelligence Gillian Armstrong

  2. 2 Liberty Information Technology Gillian Armstrong @virtualgill Technologist, Cognitive Technologies

    Liberty IT / Workgrid Software
  3. WHY WHAT HOW Gillian Armstrong @virtualgill

  4. WHY WHAT HOW Gillian Armstrong @virtualgill

  5. Artificial Intelligence Cognitive Science Psychology Neurology Philosophy Linguistics Gillian Armstrong

    @virtualgill
  6. Gillian Armstrong @virtualgill

  7. Gillian Armstrong @virtualgill

  8. Gillian Armstrong @virtualgill

  9. None
  10. None
  11. None
  12. None
  13. None
  14. None
  15. Nobody wants to talk to a computer! Gillian Armstrong @virtualgill

  16. None
  17. Maybe a computer doesn’t want to talk to you… Gillian

    Armstrong @virtualgill
  18. Maybe a computer isn’t very good at talking to you…

    Gillian Armstrong @virtualgill
  19. Gillian Armstrong @virtualgill

  20. The Conversation, CC BY-ND

  21. Speech Recognition Text to Speech Natural Language Processing Natural Language

    Understanding Gillian Armstrong @virtualgill
  22. AI-complete Gillian Armstrong @virtualgill

  23. Gillian Armstrong @virtualgill

  24. Our experiences of the world let us understand it in

    a way a computer simply cannot (at the moment). Gillian Armstrong @virtualgill
  25. Given the limitations what makes Conversational Interfaces so significant? Gillian

    Armstrong @virtualgill
  26. Gillian Armstrong @virtualgill

  27. Gillian Armstrong @virtualgill

  28. He wouldn’t even say hello! I can’t believe someone so

    famous spoke to me! Gillian Armstrong @virtualgill
  29. Gillian Armstrong @virtualgill

  30. The human brain does not differentiate between speaking to a

    human and a machine. Gillian Armstrong @virtualgill
  31. This means that a conversational interface is a social interface

    Gillian Armstrong @virtualgill
  32. None
  33. None
  34. The human brain does not differentiate between speaking to a

    human and a machine. Gillian Armstrong @virtualgill
  35. The human brain does not differentiate between speaking to a

    human and a machine. Gillian Armstrong @virtualgill
  36. HUMANS TECHNOLOGY HUMAN-COMPUTER INTERACTION psychology emotion mental models mental processing

    expectation & affordance memory & attention social AI product design copywriting script writing storytelling conversational design voice design personality design creativity imagination language analysis conversational & voice ux data science ML NLP NLU AI cloud services software engineering soundscape design cognitive & socio-linguistics Gillian Armstrong @virtualgill
  37. HUMANS TECHNOLOGY HUMAN-COMPUTER INTERACTION psychology emotion mental models mental processing

    expectation & affordance memory & attention social AI product design copywriting script writing storytelling conversational design voice design personality design creativity imagination language analysis conversational & voice ux data science ML NLP NLU AI cloud services software engineering soundscape design cognitive & socio-linguistics
  38. Artificial Intelligence requires us to completely rethink User Experience Gillian

    Armstrong @virtualgill
  39. None
  40. None
  41. A whole new set of creative skills will be needed

    in IT to bridge the gap between Humans and AI Gillian Armstrong @virtualgill
  42. We have a duty to consider the ethical implications of

    what we are building Gillian Armstrong @virtualgill
  43. Conversation could improve ethics in AI, by allowing us to

    reach a shared understanding of why a computer has made a decision. Gillian Armstrong @virtualgill
  44. Chatbots make our interactions with technology more human. Use that

    power for good! Gillian Armstrong @virtualgill
  45. 45 Liberty Information Technology Gillian Armstrong @virtualgill Technologist, Cognitive Technologies

    Liberty IT / Workgrid Software