Humanizing Technology using Conversational AI

For decades computers have made us interact with them on their terms – specific commands, buttons, drop-downs. What does it mean for them to now be able to interact with us in the way we interact with each other – through natural language. Let’s explore the artificial intelligence, psychology and philosophy of teaching a computer to chat, looking at the potential and the challenges both from my experience in Liberty IT and Workgrid Software, as well as in the wider industry.

Transcript

1. Humanizing Technology using Conversational Artificial Intelligence Gillian Armstrong
2. 2 Liberty Information Technology Gillian Armstrong @virtualgill Technologist, Cognitive Technologies Liberty IT / Workgrid Software
3. WHY WHAT HOW Gillian Armstrong @virtualgill
4. WHY WHAT HOW Gillian Armstrong @virtualgill
5. Artificial Intelligence Cognitive Science Psychology Neurology Philosophy Linguistics Gillian Armstrong @virtualgill
6. Gillian Armstrong @virtualgill
7. Gillian Armstrong @virtualgill
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15. Nobody wants to talk to a computer! Gillian Armstrong @virtualgill
17. Maybe a computer doesn’t want to talk to you… Gillian Armstrong @virtualgill
18. Maybe a computer isn’t very good at talking to you… Gillian Armstrong @virtualgill
19. Gillian Armstrong @virtualgill
20. The Conversation, CC BY-ND
21. Speech Recognition Text to Speech Natural Language Processing Natural Language Understanding Gillian Armstrong @virtualgill
22. AI-complete Gillian Armstrong @virtualgill
23. Gillian Armstrong @virtualgill
24. Our experiences of the world let us understand it in a way a computer simply cannot (at the moment). Gillian Armstrong @virtualgill
25. Given the limitations what makes Conversational Interfaces so significant? Gillian Armstrong @virtualgill
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27. Gillian Armstrong @virtualgill
28. He wouldn’t even say hello! I can’t believe someone so famous spoke to me! Gillian Armstrong @virtualgill
29. Gillian Armstrong @virtualgill
30. The human brain does not differentiate between speaking to a human and a machine. Gillian Armstrong @virtualgill
31. This means that a conversational interface is a social interface Gillian Armstrong @virtualgill
34. The human brain does not differentiate between speaking to a human and a machine. Gillian Armstrong @virtualgill
35. The human brain does not differentiate between speaking to a human and a machine. Gillian Armstrong @virtualgill
36. HUMANS TECHNOLOGY HUMAN-COMPUTER INTERACTION psychology emotion mental models mental processing expectation & affordance memory & attention social AI product design copywriting script writing storytelling conversational design voice design personality design creativity imagination language analysis conversational & voice ux data science ML NLP NLU AI cloud services software engineering soundscape design cognitive & socio-linguistics Gillian Armstrong @virtualgill
37. HUMANS TECHNOLOGY HUMAN-COMPUTER INTERACTION psychology emotion mental models mental processing expectation & affordance memory & attention social AI product design copywriting script writing storytelling conversational design voice design personality design creativity imagination language analysis conversational & voice ux data science ML NLP NLU AI cloud services software engineering soundscape design cognitive & socio-linguistics
38. Artificial Intelligence requires us to completely rethink User Experience Gillian Armstrong @virtualgill
41. A whole new set of creative skills will be needed in IT to bridge the gap between Humans and AI Gillian Armstrong @virtualgill
42. We have a duty to consider the ethical implications of what we are building Gillian Armstrong @virtualgill
43. Conversation could improve ethics in AI, by allowing us to reach a shared understanding of why a computer has made a decision. Gillian Armstrong @virtualgill
44. Chatbots make our interactions with technology more human. Use that power for good! Gillian Armstrong @virtualgill
45. 45 Liberty Information Technology Gillian Armstrong @virtualgill Technologist, Cognitive Technologies Liberty IT / Workgrid Software