Dana Tessier - Seeking over searching - wiad17

Transcript

1. Seeking Over Searching Using IA to help users help themselves World IA Day 2017 Dana Tessier
3. Why do you need to organize information if you can just search everything?
4. Information Seeking Behaviour Information Need Seek Choose Evaluate & Use
5. Making the choice • Use synonyms • Use auto-suggestions or predictive text suggestions • Evaluate sources • Evaluate strategy
6. Different information needs require different strategies
7. Search vs Browse • More than half of all users prefer search • Many users are not skilled searchers • One fifth of users prefer to browse • The rest of users studied use both of these behaviours. https://www.nngroup.com/articles/search-and-you-may-find/
8. Different experience levels require different strategies
9. Different timelines require different strategies
10. Sense making A model created by Brenda Dervin to demonstrate how people make sense of what they are seeing and how they translate that into words.
11. Make use of your data, information & knowledge
13. Knowledge Management Hierarchy of Needs
14. Questions? Thank you!