and service ideas from conception through launch. Along the way, partner with Member stations to create a more informed public, reaching them wherever they are.
have a "mute" button ▫ You can use WireShark to verify that nothing said while muted is sent to e.g. Amazon ▪ Very little data is stored on the device; virtually everything is processed & stored in the cloud ▪ Communication happens over HTTPS
heavily sandboxed ▫ As a developer, I have no control over what happens if my app is not in active use ▫ I get no information about e.g. how many people are in the room, which room, etc. ▫ By default, user data is anonymized
NPR" skill on Alexa for the first time. They are asked to choose a member station in their area. They specify the location "Seattle, Washington" and are given 3 stations to choose from. The user selects KUOW, which we save as their default station for return visits.
"Seattle, Washington") ▪ The search results ▪ The last thing the voice assistant said/asked ▪ The user's default station ▪ The number of times the user has accessed the app
data ▪ Don't ask for login where it's not required ▪ When using login, don't store account data ▫ Use access token to retrieve on demand ▪ Remove all remaining user data when a user uninstalls the app
continues to be the case, with adoption growing more quickly among that segment These devices are particularly appealing to parents/families, and that continues to be the case, with adoption growing more quickly among that segment. - NPR + Edison Research Smart Audio Report
Alexa while their 5-year-old child is playing in the room. They have to step out for a while to make a phone call. When they come back, Alexa is playing an episode of a podcast featuring curse words.
start of a story if it features e.g. strong language or disturbing content ▪ Always make it easy to skip or stop playing audio; don't interfere with the user's choice ▪ Overall, we don't specifically target this audience; our content is aimed at adults
not require login ▪ Avoid retaining user data longer than necessary ▪ Simplify your voice interactions; kids are not going to remember complex commands ▪ Reward good behavior like saying "please" and "thank you"
voice at both the device/user and app level ▫ 8 new app-level voices are part of an opt-in Developer Preview program ▪ Can be renamed ("wake word") ▫ Amazon, Echo, Computer
▪ Provides 8 voice options at the device/user level (not labelled by gender, offers a range of voices) ▫ Defaults to a female-sounding voice ▪ Provides 4 voice options at the app level ▫ Defaults to male ("Male 1")
locks you into a female voice ▪ Should we care about cross-platform consistency? ▪ The dilemma: NPR has already received its fair share of criticism for putting too many cis male voices on the air Our approach
▫ Record real voices representative of the diversity of your user base ▪ Otherwise, be conscious of perpetuating gender roles and stereotypes ▫ Don't make the assistant overly subservient
Research Smart Audio Report ▪ Finding Your Voice: Building Screenless Interfaces with Node.js (my talk at jsDay 2018) ▪ Talking Back To Your Radio: How We Approached Voice UI (npr.design) ▪ How To Prototype For Audio-Rich Voice Experiences Without Really Trying (npr.design)
Future) ▪ Alexa Skill Blueprints (Amazon) ▪ Conversation design (Google) ▪ Designing Voice Experiences (Smashing Mag) ▪ Intelligent Assistants Have Poor Usability: A User Study of Alexa, Google Assistant, and Siri (Nieman Norman Group)
not just an engineering challenge ▪ Think of it as another form of front-end design ▪ Test with a diverse set of real users ▪ Remember being in the home is a privilege ▪ Empower everyone on the team to speak up and weigh in on design decisions
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