Network Planning Scenario

Transcript

1. Identify Customer Requirements
2. Oris Co is a small, independent, business/home/life insurance company that hasn’t any computer network on their site Tom Moses is a freelancer network consultant. He is assigned by Oris Co to conduct a computer network study for them.
3. Question his client, in order to identify customer requirements and propose the best possible network solution. Help Tom to fulfill TASK 1
4. Tom enters Oris Co building and walks towards the reception desk. What should be his first question? Where is the coffee shop please? Hi, I’m Tom Moses and I’ve an appointment with Mr. Jones Hi, I’m Tom Moses. Who is in charge of your IT department?
5. Not exactly, Tom didn’t go there to drink coffee Next Back Next
6. Good choice. Tom needs to see the manager first in order to get a first idea of the requirements Back Next
7. Not exactly. Tom should meet the technician, but not first of everyone else in the company Back Next
8. John Powel is the CEO of Oris Co. Tom meets him at his office and introduces himself. Then, he wants to learn some information about Oris Co. What should he ask John? Do you know about computer networks? Since when you are in the market? How many employees do you have?
9. Not exactly, Tom should not ask such questions to the client, because he must not attack him. Oh…Oh I think it wasn’t good Back Next
10. Not exactly. Tom is not interested in those kind of information I have to learn how long they operate Back Next
11. Good choice. Tom must learn the number of network users, in order to include them in the network requirements This will help me to determine the requirements Back Next
12. Now Tom wants to know what the current computer and network infrastructure of Oris Co. is. What should he ask John? Approximately, how many computers and printers you have? How many cars has Oris Co? Do you have a security officer in the building? Do they have a computer network ?
13. Good choice. Tom needs to learn the number of network nodes in order to include them in the network requirements Next Back Next
14. Not exactly. Tom is not interested in those kind of information Back Next
15. Not exactly, Tom should not ask such questions to the client, because it is not to his area of interest Back Next
16. Now Tom wants to know what the structure of the company is. Help Tom to pose his next question Do you have an IT department? How many departments does your company have? Could you please name them? Do all your departments have computers? President Project office Public sector Private sector Production Technicians Insurance Cars Homes Life Research
17. Not exactly. Tom is not interested in those kind of information mmm.. Probably not Back Next
18. Good choice. Tom needs to learn the departments of the company, in order to make his plan. Back Next
19. Not exactly, Tom will not ask this question at this moment. Maybe later. Back Next
20. Now Tom wants to identify the company’s point of contact, in order to cooperate with him, and facilitate his network study and plan. What he should ask Paul? Paul, I want an assistant to help me in doing my company facilities survey Paul, who is in charge of the IT department? I think it is a good idea to share some information Paul who will audit the complete network plan and implementation?
21. Not exactly. Tom shouldn’t demand in such a manner his client, otherwise he puts the deal at risk I want you to help me Back Next
22. Good choice. Tom needs to learn the departments of the company, in order to make his plan. Back Next
23. Not exactly, Tom will not ask this question at this moment. Maybe later. Back Next