CREとしてアンドパッド入社して過ごした3ヶ月

2021.05.07 ANDPAD TechLive #15 CREって何してるの?こんなことやってます！

Transcript

1. Copyright © 2020 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. Proprietary & Confidential 無断転載・無断複製の禁止 CREとして過ごした3ヶ月
2. リノベーション業界から建築業界で働く人たちの力になりたいと感じ、 2021年2月にANDPADにジョイン CREとしてお問い合わせ対応業務や機能修正などに従事 住宅と猫とサウナが好き 自己紹介 Confidential Copyright © 2020 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. 無断転載・無断複製の禁止 東峰 いくみ/ ikumi tomine 株式会社アンドパッド　Customer Reliability Engineer
3. オンボーディング Copyright © 2021 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. Proprietary & Confidential 無断転載・無断複製の禁止
4. 目標　入社後３ヶ月目から基本的な問い合わせ対応ができる そのために２ヶ月間でやったこと • 会社全体研修５日間 • 問い合わせ対応に必要な環境を整備 • 問い合わせ発生〜回答までの流れを確認 • ひたすらANDPADを触る • 過去のお問い合わせ内容の読み込み • 日時で1on1 • 1on1スタンプラリー オンボーディングの内容 Confidential Copyright © 2020 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. 無断転載・無断複製の禁止
5. • 日時の1on1で曖昧排除しやすい環境 • ANDPADを触る時間は今後も重要！ オンボーディングの感想 Confidential Copyright © 2020 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. 無断転載・無断複製の禁止
6. 前職の経験で生かせていること Copyright © 2021 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. Proprietary & Confidential 無断転載・無断複製の禁止
7. • Realityを持って問合せ対応ができる • 相手の気持ちになって伝える工夫をすること 前職の経験で生かせていること Confidential Copyright © 2020 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. 無断転載・無断複製の禁止
8. 入社してからの気づき Copyright © 2021 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. Proprietary & Confidential 無断転載・無断複製の禁止
9. • 本質的な課題発見力が必要な点が営業と似ている • まだまだ知らない建築業界がある 入社してからの気づき Confidential Copyright © 2020 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. 無断転載・無断複製の禁止
10. 今後目指したい姿 Copyright © 2021 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. Proprietary & Confidential 無断転載・無断複製の禁止
11. 開発もできるCRE 今後目指したい姿 Confidential Copyright © 2020 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. 無断転載・無断複製の禁止
12. 開発もできるCREを目指してやっていること • 問合せベースでソースコード読み込み • 週1で開発メンターとペアプロ • プルリク・マージ・リリースの流れを経験 今後目指したい姿 Confidential Copyright © 2020 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. 無断転載・無断複製の禁止 「やりたい」を応援する環境
13. Copyright © 2020 Present ANDPAD Inc. This information is confidential and was prepared by ANDPAD Inc. for the use of our client. It is not to be relied on by and 3rd party. Proprietary & Confidential 無断転載・無断複製の禁止 完