Digital Media Campuses: The Transition from Word Processing to Digital Media (Campus Technology 2011)

Over the past ten years, the face of the campus computer lab started to transition from one that filled a need to surf the Internet and type research papers to being the one-stop-shop for digital media. For many institutions, this transition has come easily, while others were met with challenges. At Loyola University Chicago, Digital Media Services has a strong emphasis on integrating resources for our faculty, staff, and students at an institutional level. This session will highlight how Loyola transitioned a number of its computer labs from smaller pocket lab locations to powerhouse Digital Media Labs. This session will also detail recent developments with partnership projects such as igNation, which was presented at the Campus Technology 2010 conference.

Transcript

1. Tuesday, July 26, 2011 Digital Media Campuses Adam Smeets Manager, Digital Media Services To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 THE TRANSITION FROM WORD PROCESSING TO DIGITAL MEDIA Thoughts? Thank you for attending today’s session. Please be e sure to complete the session evaluation located at the rear of the room. Questions? Join us online for an interactive session for discussion and a collaboration by visiting https://connect.luc.edu/ct2011 and entering as a “Guest” user. Come on in! Searching? To find out more information about Digital Media Services please visit our website at http://www.luc.edu/digitalmedia.
2.   Interactive Session Information   About Loyola University Chicago   Changing Campus “Lab” Definitions   Lab Transitions at Loyola   Institutional Support for Digital Media   Multimedia Applications for Campus Labs   Recommendations for Your Environment   Questions & Answers AGENDA   DIGITAL  MEDIA  CAMPUSES   Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 THE TRANSITION FROM WORD PROCESSING TO DIGITAL MEDIA 2
3. GET CONNECTED WITH THIS SESSION Adam Smeets LOYOLA UNIVERSITY CHICAGO 3 To encourage the use of green resources, all materials, including this presentation, are available online. To participate online during this session or to download additional resources, please visit: https:// connect.luc.edu/ct2011 Adobe Connect supports computers, as well as iPads and Android devices. Check out the App Store or Marketplace for the “Connect” application.
4. ABOUT LOYOLA UNIVERSITY CHICAGO With students from 50 states and territories, and 82 countries. 16,000+ Total Enrollment 97% of faculty members hold terminal degrees in their respective fields. 650+ Faculty / 1500+ Staff 15:1 Student to Faculty Ratio 95% of our classrooms feature technology resources for faculty and students. 225+ Classrooms With just over 40% of computers in public computing spaces. 2,000+ Workstations Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 Jesuit Colleges and Universities, founded in 1870 as St. Ignatius College. One of 28…. 4 Greater than 32 % of classes with fewer than 20 students.
5. ABOUT DIGITAL MEDIA SERVICES Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 5 62 students Representing a large demographic of majors, standing and interests. Digital Media Advisors Maintained, Including: cleaning, troubleshooting and user support. 1500+ Workstations During the academic year, we provide between 5 and 10 information sessions to learn a new technology or software skill. Short Courses and Workshops Annually, we provide greater than 15,000 consultations for assistance with projects and digital media. 1:1 Consultations 2 DML’s featuring advanced editing workstations and professional equipment. Digital Media Labs With over $600,000 in equipment available for loan at no charge to students, faculty and staff. Equipment Loan Program A UNIT OF INFORMATION TECHNOLOGY SERVICES
6. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 COMPUTER PRICES OVER THE YEARS 6 WAS THE PRICE, RIGHT? OSBORNE 1, ORIGINALLY RELEASED IN 1981 (32K OF RAM)
7. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 COMPUTER PRICES OVER THE YEARS 7 WAS THE PRICE, RIGHT? OSBORNE 1, ORIGINALLY RELEASED IN 1981 (32K OF RAM)
8. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 COMPUTER PRICES OVER THE YEARS 8 WAS THE PRICE, RIGHT? APPLE LISA, ORIGINALLY RELEASED IN 1983 (1MB STORAGE)
9. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 COMPUTER PRICES OVER THE YEARS 9 WAS THE PRICE, RIGHT? APPLE LISA, ORIGINALLY RELEASED IN 1983 (1MB STORAGE)
10. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 Large Installation Labs Specialty Computing Sites Removal of Specialty Sites Mobile Labs Digital Media Labs What’s Next…? LAB DEPLOYMENTS OVER THE YEARS FUSION OF EXPECTATIONS AND PERCEIVED NEED BY STUDENTS
11. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 LARGE INSTALLATION LABS 11
12. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 LARGE INSTALLATION LABS 12 0 200 400 600 800 1000 1200 1400 1600 1/18/08 3/21/08 5/23/08 7/25/08 9/26/08 11/28/08 1/30/09 4/3/09 6/5/09 8/7/09 10/9/09 12/11/09 2/12/10 4/16/10 6/18/10 8/20/10 10/22/10 12/24/10 2/25/11 4/29/11 7/1/11 Number of Workstations Week Ending Public Workstations Supported from 2007 - 2011 Workstations Supported Linear (Workstations Supported) AT LOYOLA UNIVERSITY CHICAGO… •  In use for high density areas of campus or e- classroom sites; •  Common several years ago for high saturation of statistics and word processing applications; •  Used regularly by students for both quick access and long study sessions; RESEARCH FOUNDATIONS •  Is the computer lab dead? •  Why pass funds to large lab installations – go cloud! STUDENT FEEDBACK (N=3,859) INDICATES… •  18% of students at Loyola own a desktop computer; •  83% of students at Loyola own a laptop/netbook.
13. 0 2500 5000 7500 10000 12500 15000 17500 20000 22500 25000 27500 30000 32500 35000 37500 40000 42500 45000 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 Total Logins by Users Week Number in the Academic Year Login Counts at Lab Workstations at Loyola University Chicago 2006  to  2007   2007  to  2008   2008  to  2009   2009  to  2010   2010  to  2011   Academic Semesters Academic Year Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 LOOKING TO OUR USERS 13
14. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 SPECIALTY COMPUTING SITES 14 REQUESTS FOR “ON-THE-GO” AND EASY ACCESS TO COMPUTING
15. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 “ROAMING LABS” 15 ACKNOWLEDGMENT OF THE CHANGING LANDSCAPE
16. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 “ROAMING LABS” 16 ACKNOWLEDGMENT OF THE CHANGING LANDSCAPE LOYOLA INFORMATION •  Laptop, headphones and iPad 3-hour loan at both campuses •  Since inception, (January 2008) we’ve circulated 275,000 laptops to students, faculty and staff. DATA FOLLOW-UP •  Increasing laptop session lengths, which directly impacts the number of laptops available for users. •  Increases in marketing, resulted in higher exposure for the DML locations. 3:33:06 0:00:00 0:21:36 0:43:12 1:04:48 1:26:24 1:48:00 2:09:36 2:31:12 2:52:48 3:14:24 3:36:00 3:57:36 0 500 1000 1500 2000 2500 3000 3500 4000 4500 1/18/08 3/21/08 5/23/08 7/25/08 9/26/08 11/28/08 1/30/09 4/3/09 6/5/09 8/7/09 10/9/09 12/11/09 2/12/10 4/16/10 6/18/10 8/20/10 10/22/10 12/24/10 2/25/11 4/29/11 7/1/11 Login Time in Hours and Minutes Number of Logins Week Ending Laptop Loan Statistics from the Information Commons (2007 – 2011) Number of Logins Average Use Time Linear (Number of Logins) Linear (Average Use Time)
17. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 DEPLOYMENT OF DIGITAL MEDIA LABS 17 EMPHASIS ON CLIENT EDUCATION AND ISSUE RESOLUTION -1000.00 -500.00 0.00 500.00 1000.00 1500.00 2000.00 2500.00 3000.00 0 200 400 600 800 1000 1200 1/18/08 3/21/08 5/23/08 7/25/08 9/26/08 11/28/08 1/30/09 4/3/09 6/5/09 8/7/09 10/9/09 12/11/09 2/12/10 4/16/10 6/18/10 8/20/10 10/22/10 12/24/10 2/25/11 4/29/11 7/1/11 Login Time in Hours and Minutes Number of Logins Week Ending Digital Media Lab Statistics from 2007 – 2011 Number of Logins Average Use Time Linear (Number of Logins) Linear (Average Use Time) LOYOLA INFORMATION •  Primary objective to support and educate on new and rich media; •  One DML built in 2008, with a second DML in 2010 •  Smaller number of workstations available, but increased resources on each specific workstation; •  Specialized training available in each location; •  An Equipment Loan Program with over 4 million hours of loan since inception. SPECIAL HONORS •  2008 - Awarded an AT&T Grant ($25,000)
18. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 DIGITAL MEDIA LABS 18
19. 173707, 66.42% 10.37% 6.88% 6.01% 3.94% 1.97% 1.61% 0.65% 0.59% College of Arts & Sciences (U) School of Business (U) USOC School of Nursing (U) Graduate Arts & Sciences School of Education (U) School of Business (G) School of Education (G) School of Social Work (U) School of Social Work (G) Institute for Pastoral Studies (T) MED Count USPS Count LAWD Count PLS Count Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 ELP USAGE BY DEMOGRAPHIC 19 263848; 91.71% 17008; 5.91% 5835; 2.03% 1020; 0.35% Current Students Staff Faculty Data Unavailable LOYOLA UNIVERSITY CHICAGO
20. 509 0 50 100 150 200 250 300 350 400 450 500 550 600 12:00  AM   12:24  AM   12:48  AM   1:12  AM   1:36  AM   2:00  AM   2:24  AM   2:48  AM   3:12  AM   3:36  AM   4:00  AM   4:24  AM   4:48  AM   5:13  AM   5:38  AM   6:02  AM   6:27  AM   6:51  AM   7:15  AM   7:39  AM   8:03  AM   8:27  AM   8:51  AM   9:15  AM   9:39  AM   10:03  AM   10:27  AM   10:51  AM   11:15  AM   11:39  AM   12:03  PM   12:27  PM   12:51  PM   1:15  PM   1:39  PM   2:03  PM   2:27  PM   2:51  PM   3:15  PM   3:39  PM   4:03  PM   4:27  PM   4:51  PM   5:15  PM   5:39  PM   6:03  PM   6:27  PM   6:51  PM   7:15  PM   7:39  PM   8:03  PM   8:27  PM   8:51  PM   9:15  PM   9:39  PM   10:03  PM   10:27  PM   10:51  PM   11:15  PM   11:39  PM   Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 ELP USAGE BY TIME OF DAY 20 LOYOLA UNIVERSITY CHICAGO
21. 191   0   200   400   600   800   1000   1200   1400   1600   1800   2000   Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 ELP USAGE 2008 21 LOYOLA UNIVERSITY CHICAGO
22. 191   946   0   200   400   600   800   1000   1200   1400   1600   1800   2000   Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 ELP USAGE 2008 – 2009 22 LOYOLA UNIVERSITY CHICAGO
23. 191   946   1687   0   200   400   600   800   1000   1200   1400   1600   1800   2000   Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 ELP USAGE 2008 – 2010 23 LOYOLA UNIVERSITY CHICAGO
24. 191   946   1687   1759   0   200   400   600   800   1000   1200   1400   1600   1800   2000   Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 ELP USAGE 2008 – 2011 24 LOYOLA UNIVERSITY CHICAGO
25. Student Concerns Expensive Software & Hardware Increased Mobile Connection Early Adopters Increased Demand & Access Access to Printing Resources Changing “Lab” Expectations Convenience Inclusion of Fees Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 WHERE ARE WE TODAY? 25 “Thank  you  for  providing  such  an   array  of  technologies  for  my  use.  If  it   weren't  for  the  IT  labs,  Digital  Media   Lab,  and  your  services  I  wouldn't  be   able  to  create,  ideate,  or  complete   assigned  projects.”     -­‐-­‐  A  Loyola  Student      
26. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 WHERE ARE WE TODAY? 26 IT/IS Concerns Expensive Software Steady Updates & “Always On” Multi- Modal Learning Scope & Volume Umbrella Cloud & VM Resources Changing Lab Definitions Full-Time Staffing Needs & Budget Increased Security Concerns “We  need  more  cameras  (sEll  and   video)  and  more  computers  with  the   programs  necessary  for  work  to  be   completed.”     -­‐-­‐  A  Loyola  Student      
27. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 27 Students identified that they need training in the use of technology.   57% of the 36, 950 respondents indicated neutral or less than favorable that IT or their instructors provided adequate technology training in their courses. Social networking has infiltrated nearly 95% of all respondents.   IT has altered a number of it’s communication approaches to “reach” it’s students, as well as providing new ways to collaborate in courses. Increasing numbers of students are participating in online courses.   Nearly 50% of students felt that IT resources were not always available when needed, leading to apprehension with technology. OBSERVATIONS   GUIDING  IT  LEADERSHIP   ECAR Study of Undergraduate Students and Information Technology 2010, EDUCAUSE
28. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 28 OBSERVATIONS   GUIDING  IT  LEADERSHIP   ECAR Study of Undergraduate Students and Information Technology 2010, EDUCAUSE Seniors (N = 15,586) Freshman (N = 12,408) All Students (N = 36,950) Used by Many Students Presentation Software (PowerPoint, etc) 73.4% 68.7% 69.7% Course or LMS 70.9% 61.4% 66.5% Spreadsheets (Excel, etc) 52.0% 36.5% 44.9% Used by Few Students E-Books or E-Textbooks 23.3% 26.3% 24.2% Course Lecture Podcasts / Videos 18.6% 16.8% 18.1% Graphics Software (Photoshop, Flash, etc) 17.6% 11.0% 14.7% Video Creation Software (iMovie, Final Cut) 8.0% 7.1% 7.2% Audio Creation Software (Audacity, etc) 6.0% 5.5% 5.5%
29. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 TECHNOLOGY AND CURRICULUM 29 Consulta8on   with  Faculty   Development   of  a   Technology   Training  Plan   Provide  In-­‐ Class  or  On-­‐ Site  Training   Students  Loan   Equipment  or   Use  Labs   Wrap-­‐Up   Mee8ng  for   Feedback  and   Reflec8on   Our student Digital Media Advisors and full-time staff to work directly with students, faculty and staff.
30. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 DIGITAL MEDIA ADVISORS 30 Digital Media Advisors provide equipment loan and direct support on professional media applications – including support services such as poster printing and lab maintenance. We’re moving to an online training model using Adobe Connect which has the potential to save in labor each semester.   IT has altered a number of it’s communication approaches to “reach” it’s staff, as well as providing new ways to collaborate as a staff.
31. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 DIGITAL MEDIA STAFF TRAINING 31
32. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 WHAT ABOUT OUR LABS? 32 To identify what type of lab installation would be appropriate for your environment, consider the following questions:   How many students already have computers on campus with them? As new academic years begin, how has the number changed?   What application requirements are identified by your institution?   Why, when and how often are your locations utilized?   What is the ratio of students to workstations?   What are the hardware requirements for applications and academic programs?
33. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 WHAT HAVE WE LEARNED? 33   Workstations with scanners and software applications, as well as modified layouts make computing “comfortable” for students. Session time has increased, while overall login counts have decreased in our Digital Media Labs – in comparison with our Multimedia Labs which have slight increases each year.   Students, faculty and staff may not necessarily purchase advantage technologies and digital media – but will borrow and integrate it in to their curriculum with minor guidance or intervention. The ELP has been a successful program at Loyola with increased demand that grows by factors of 2 to 3 each year and positive feedback during focus groups and surveys.   Students and faculty will work together in a training/learning environment for workshops and education. The ELP has been a successful program at Loyola with increased demand that grows by factors of 2 to 3 each year and positive feedback during focus groups and surveys.
34. Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 WHAT HAVE WE LEARNED? 34   Scaling an equipment loan program, with all other IT initiatives, is critical to the success. If equipment is not available, nor are the clients. Demand for this program continues each year, with requests for new hardware. With this growth, proper planning, end of life, and budgeting must be identified.   When possible, provide transparency on processes and procedures. While there are a number of areas that cannot be transparent for our end users, clearly identify policies and procedures.   Students, as well as staff, are seeking professional development and education opportunities in educational technology. While not necessarily a revenue stream, an easy way to integrate training on software and hardware is through a variety of 30-minute short courses on a specific topic set. The following two slides are educational wallpapers that are included in our campus labs.
35. Media  and  Marke8ng  of  Services   Ini$a$ves  Within  Digital  Media  Services  
36. Media  and  Marke8ng  of  Services   Ini$a$ves  Within  Digital  Media  Services  
37. •  Increased growth and partnerships across campus •  Continued support University Initiatives (i.e. Flash Streaming, Online Learning) •  Outreach to academic departments for workshops and training sessions •  Continued outreach to student groups and colleges for poster printing •  Summer Outreach Programs and Equipment Loans •  Surveying clients and continued education to our partners •  Continue to try, try, try... •  Avoid using the phrase, “We don’t support __________.” •  Prepare, when possible, for the changing environment •  Attempt, when possible, to lead the changing environment Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 WHERE ARE WE GOING? 37
38. GET IN TOUCH WITH DIGITAL MEDIA SERVICES Develop,  Discover,  Innovate   Address:   1032  West  Sheridan  Road   Informa8on  Commons  –  Room  113   Chicago,  IL  60660     Web:   hXp://www.luc.edu/digitalmedia     Email:   digitalmediaservices@luc.edu   Digital  Media  Services  (DMS)  manages  and  maintains   a  number  of  mul8media  and  digital  media  computer   labs,  as  well  as  services,  across  both  the  Lake  Shore   and   Water   Tower   campuses.   Our   Mul8media   and   Digital   Media   Labs   feature   advanced   mul8media   worksta8ons   and   a   host   of   other   professional   equipment,   including   an   Equipment   Loan   Program,   that   we   are   excited   to   share   with   the   Loyola   community.  In  addi8on  to  lab  loca8ons  and  services,   DMS   develops,   designs   and   supports   a   number   of   web-­‐based   applica8ons,   including   Adobe   Connect,   MyITS,  TechConnect  and  many  others.   Adam Smeets LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/ct2011 38