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Tackling Social-technical complexity in the heart of your team @ NDC Oslo 2020

Tackling Social-technical complexity in the heart of your team @ NDC Oslo 2020

As a software engineering team, we want to solve complex business problems in the most efficient way possible. However, to do that we need to create technical complexity. However, not all technical complexity comes from conscious decisions, they come from the subconscious decisions made through interaction between people and technology. The problem is that when we are tackling technical complexity, we often forget about social complexity. What we need to do is address the socio-technical complexity first!

But how do we tackle socio-technical complexity in teams exactly? The first step is to get to know your context. We need to make sure we understand what we are going to work on and how it will affect all the other aspects of our social-technical systems. Spoiler alert: social-technical complexity will be a huge hurdle. Since as soon as code complexity increases, so does social-technical complexity.

In this session, Kenny and Evelyn will introduce you to the concept of social-technical systems. We will explain what complexity we are facing in these systems like:
The workspace we work in.
The way we interact with each other.
The cognitive biases that are at play during these interactions.
How team topologies affect our interactions and system design.

You will leave this session knowing how to tackle social-technical complexity in your team. You will know how to tackle it with frameworks like Cynefin. Know how to start using visual collaboration tools like eventstorming, impact mapping and maturity mapping and how to improve your team flow with the theory of constraint.

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Kenny Baas-Schwegler

June 12, 2020
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Transcript

  1. Tackling Socio-Technical Complexity in the heart of your team Kenny

    Baas-Schwegler & Evelyn van Kelle Photo by Matt Noble on Unsplash @EvelynvanKelle @kenny_baas
  2. Photo by Alex Kotliarskyi on Unsplash @EvelynvanKelle @kenny_baas

  3. @EvelynvanKelle @kenny_baas Photo by Alex Kotliarskyi on Unsplash

  4. @EvelynvanKelle @kenny_baas Photo by NESA by Makers on Unsplash

  5. 5 @EvelynvanKelle @kenny_baas

  6. @EvelynvanKelle @kenny_baas

  7. @EvelynvanKelle @kenny_baas Photo by NESA by Makers on Unsplash Sunken

    Cost Fallacy: Why change now? We’ve already wasted so much money.
  8. 8 @EvelynvanKelle @kenny_baas Autonomy has become compulsive, we need to

    remember we are still tribal creatures that require tribale safety. -Danielle Braun
  9. Photo by Timon Studler on Unsplash Investments in technology are

    also investments in people, and these investments will make our technology process more sustainable Nicole Forsgren @EvelynvanKelle @kenny_baas
  10. Socio-technical systems Photo by frank mckenna on Unsplash Complex organizational

    approach that recognizes the interaction between people and technology in workplaces @EvelynvanKelle @kenny_baas
  11. Shifting the burden to the intervenor Photo by Wil Stewart

    on Unsplash @EvelynvanKelle @kenny_baas
  12. @EvelynvanKelle @kenny_baas

  13. @EvelynvanKelle @kenny_baas

  14. @EvelynvanKelle @kenny_baas

  15. Cargo Cult @EvelynvanKelle @kenny_baas

  16. Photo by Patrick Tomasso on Unsplash You should certainly take

    universally useful principles (...) you need to also be mindful of how your culture will react / respond. Simon Wardley “ @EvelynvanKelle @kenny_baas
  17. @EvelynvanKelle @kenny_baas Open office space to improve communication @EvelynvanKelle @kenny_baas

  18. Socio-technical Complexity Result in losing: The big picture, the sense,

    a shared understanding, vision & mobilization Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas https://www.lix.polytechnique.fr/~golden/sociotechnical.html
  19. Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas Socio-technical complexity is

    the result of ➔ Technical aspects ➔ Cognitive aspects ➔ Social aspects ➔ The interrelations of the three
  20. Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas Q&A! Part 1

  21. Photo by Nicolas Thomas on Unsplash Technical aspect @EvelynvanKelle @kenny_baas

  22. resource: Agile42 @EvelynvanKelle @kenny_baas

  23. @EvelynvanKelle @kenny_baas

  24. 24 @EvelynvanKelle @kenny_baas

  25. Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas Q&A! Part 2

  26. Cognitive bias Cognitive aspect @EvelynvanKelle @kenny_baas

  27. 27 @EvelynvanKelle @kenny_baas

  28. Photo by Jean-Frederic Fortier on Unsplash The Magical Number Seven,

    Plus or Minus Two: Some Limits on Our Capacity for Processing Information George A. Miller “ @EvelynvanKelle @kenny_baas
  29. 29 @EvelynvanKelle @kenny_baas

  30. 30 @EvelynvanKelle @kenny_baas

  31. 31 How many beans? @EvelynvanKelle @kenny_baas

  32. 32 @EvelynvanKelle @kenny_baas

  33. 33 How many beans? @EvelynvanKelle @kenny_baas

  34. 34 @EvelynvanKelle @kenny_baas

  35. 35 How many beans? @EvelynvanKelle @kenny_baas

  36. @EvelynvanKelle @kenny_baas

  37. 37 Visual collaboration tools @EvelynvanKelle @kenny_baas

  38. Creating a shared sense of reality Photo by Matt Noble

    on Unsplash @EvelynvanKelle @kenny_baas
  39. @EvelynvanKelle @kenny_baas

  40. @EvelynvanKelle @kenny_baas foto: Hideta Nagai) credit: Corporate tribe book by

    Danielle Braun, Jitske Kramer @EvelynvanKelle @kenny_baas Social aspect
  41. Fundamental Attribution Error @EvelynvanKelle @kenny_baas

  42. Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas Q&A! Part 3

  43. @EvelynvanKelle @kenny_baas Photo by Kevin Erdvig on Unsplash credit: Corporate

    Tribe by Danielle Braun, Jitske Kramer Meetings as campfires Social aspect
  44. @EvelynvanKelle @kenny_baas Accurate vs Completeness

  45. @EvelynvanKelle @kenny_baas Accurate vs Completeness

  46. @EvelynvanKelle @kenny_baas Accurate vs Completeness

  47. @EvelynvanKelle @kenny_baas Accurate vs Completeness

  48. @EvelynvanKelle @kenny_baas Polarity management

  49. @EvelynvanKelle @kenny_baas credit: human dimensions

  50. @EvelynvanKelle @kenny_baas credit: human dimensions

  51. @EvelynvanKelle @kenny_baas credit: Danielle Braun

  52. @EvelynvanKelle @kenny_baas Who does this?

  53. When you start judging, you stop listening and learning. Photo

    by Jeff Qian on Unsplash @EvelynvanKelle @kenny_baas
  54. Tackling socio-technical complexity ➔ Use the Cynefin framework as a

    sense-making device to aid decision-making. ➔ Be aware of cognitive bias and visualise complexity to maintain a shared understanding. ➔ Have meetings as campfires to increase understanding and lower assumptions. @EvelynvanKelle @kenny_baas
  55. @kenny_baas #CatTax @kenny_baas Baasie.com xebia.com/blog/author/kbaas/ https://speakerdeck.com/baasie @EvelynvanKelle evelynvankelle@gmail.com https://www.evelynvankelle.com

  56. Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas Q&A!