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The Many Faces of Measuring OSPO Success

The Many Faces of Measuring OSPO Success

Conference: OSPOCon Europe 2021, London.
Event and Talk URL: https://sched.co/nXVK

Abstract: By participating in the CHAOSS -Community Health Analytics for OSS- community and giving (disclaimer: commercial) advise in Bitergia in the OSPO field, Daniel has had the opportunity to meet different organizations willing to understand the impact and ROI of participating in the open. From a C- level perspective, the usual question on the table is about the value of working in the open and the value of having an OSPO. While those running the OSPO fully understand the value of working in the open, they may need to prove that value to upper management and look for the sustainability of the OSPO itself.

The TODO group, and other OSPO-related initiatives are great places to discuss about this, and bring some light to this discussion. There are indeed great guidelines focused on the topic [1]. However, there are still gaps in the discussion of measuring this "value". This talk aims at fostering discussion on the topic of measuring OSPO success by building on top of existing guidelines, and bringing to the audience other experiences, points of view, and lessons learned.

Main audience takeaways:
* Review of existing guidelines
* What does it mean value for OSPO?
* How to measure your OSPO success
* Tools and methods

[1] https://todogroup.org/guides

Bitergia
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October 06, 2021
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  1. Share this! @Bitergia
    Bitergia Share this! @Bitergia
    The Many Faces of
    Measuring OSPO
    Success
    Daniel Izquierdo Cortázar
    [email protected]
    @dizquierdo
    OSPOCon Europe
    October, 2021
    #opensource #business

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  2. Share this! @Bitergia
    Bitergia

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  3. Share this! @Bitergia
    Bitergia
    Images are used according to their license, free for
    commercial use, no attribution required as stated for
    each of them at https://pixabay.com

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  4. Share this! @Bitergia
    Bitergia
    Background

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  5. Share this! @Bitergia
    Bitergia
    OSPO++ : OSPO in universities, governments, and civic institutions
    OSPO Zone: The OSPO Alliance’s platform for sharing and promoting world class
    materials on good governance for Open Source Program Offices.
    TODO Group: open group of organizations who want to collaborate on practices,
    tools, and other ways to run successful and effective open source projects and programs
    https://bitergia.com/ospo

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  6. Share this! @Bitergia
    Bitergia
    Outdoors
    Indoors
    OSPO
    https://bitergia.com/ospo

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  7. Share this! @Bitergia
    Bitergia
    Outdoors
    Indoors
    https://bitergia.com/ospo
    OSPO

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  8. Share this! @Bitergia
    Bitergia
    Outdoors
    Indoors
    https://bitergia.com/ospo
    OSPO

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  9. Share this! @Bitergia
    Bitergia
    Outdoors
    Indoors
    https://bitergia.com/ospo
    OSPO

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  10. Share this! @Bitergia
    Bitergia
    Outdoors
    Indoors
    https://bitergia.com/ospo
    OSPO

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  11. Share this! @Bitergia
    Bitergia
    Outdoors
    Indoors
    Reputation
    Talent attraction
    Use modern tools
    Cost effective
    Many more…
    Central place to organize OSS
    Advice and training
    Create workflows to safely use and
    contribute back
    Foster OSS culture
    And some others :)
    OSPO

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  12. Share this! @Bitergia
    Bitergia
    Outdoors
    Indoors
    What is your business goal when
    building an OSPO? What are you
    trying to achieve?
    https://bitergia.com/ospo
    OSPO

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  13. Share this! @Bitergia
    Bitergia
    Common Goals
    by the TODO Group
    https://todogroup.org/guides/measuring/
    1- Efficient and compliant use of
    OSS
    2- Increase developer productivity
    3- Create and grow open source
    projects
    4- Recruit and retain developers
    5- Promote OSS Culture
    6- Align OSS community interest
    and product interest

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  14. Share this! @Bitergia
    Bitergia
    Impact
    Influence Community
    Community Health
    Engagement
    Openness
    Leadership
    Transparency
    Delivery
    Resilience
    Performance
    Diversity
    Growth
    Collaboration
    https://bitergia.com/ospo

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  15. Share this! @Bitergia
    Bitergia Images by Robin Higgins from Pixabay
    The OSPO
    Manager daily
    faces

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  16. Share this! @Bitergia
    Bitergia
    Political background hat
    Internal marketing hat
    Building external reputation hat
    Human resources hat
    Training hat
    Agent of change hat
    Cultural change hat
    Reporting hat
    Fight against internal inertia

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  17. Share this! @Bitergia
    Bitergia
    Recap
    https://bitergia.com/ospo
    Intro to OSPO flavours
    OSPO Goals
    OSPO Manager Hats
    Other internal stakeholders

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  18. Share this! @Bitergia
    Bitergia
    Intro to OSPO flavours
    OSPO Goals
    OSPO Manager Hats
    Other internal stakeholders
    https://bitergia.com/ospo
    Different goals depending on
    the type of OSPO you are:
    Academic institution
    Large corporation
    Medium size company

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  19. Share this! @Bitergia
    Bitergia
    Intro to OSPO flavours
    OSPO Goals
    OSPO Manager Hats
    Other internal stakeholders
    https://bitergia.com/ospo
    The OSPO then may have
    different goals
    Let’s choose Impact and
    Influence

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  20. Share this! @Bitergia
    Bitergia
    Intro to OSPO flavours
    OSPO Goals
    OSPO Manager Hats
    Other internal stakeholders
    https://bitergia.com/ospo
    Each of the hats have
    different ways of looking at
    metrics, and KPIs

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  21. Share this! @Bitergia
    Bitergia
    Intro to OSPO flavours
    OSPO Goals
    OSPO Manager Hats
    Other internal stakeholders
    https://bitergia.com/ospo
    Community managers
    Developer advocates
    Business people
    Product teams
    Marketing

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  22. Share this! @Bitergia
    Bitergia https://bitergia.com/ospo
    From Art to Science: The
    Evolution of Community
    Development.
    Diane Mueller and Daniel
    Izquierdo.
    IEEE Software Volume:
    36, Issue: 6, Nov.-Dec.
    2019
    https://www.cncf.io/blog/2020/
    08/04/a-guide-to-untangling-the
    -cncf-cross-community-relation
    ships/
    Analysis done
    using GrimoireLab
    / Bitergia Analytics

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  23. Share this! @Bitergia
    Bitergia
    Lesson learned
    The existing literature is
    great, but there’s always
    room for improvement :).
    An initial discovery phase
    and alignment is key for the
    success of the OSPO.
    https://bitergia.com/ospo

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  24. Share this! @Bitergia
    Bitergia
    Lesson learned
    Business Goals and OSS
    Project Goals are different
    corporations focus
    guidelines vs CHAOSS’>
    https://bitergia.com/ospo

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  25. Share this! @Bitergia
    Bitergia
    Lesson learned
    Current guideline is useful
    for large corporations with
    certain resources, but hard
    to accomplish for SMEs
    https://bitergia.com/ospo

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  26. Share this! @Bitergia
    Bitergia
    Lesson learned
    The whole is greater than the
    sum of its parts when
    measuring
    https://bitergia.com/ospo

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  27. Share this! @Bitergia
    Bitergia
    Lesson learned
    Trust tools in your supply
    chain that you can check,
    that are open source tools.
    You’ll make decisions based
    on data. Be sure the data
    insight is traceable.
    https://bitergia.com/ospo

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  28. Share this! @Bitergia
    Bitergia
    You’re not alone!
    https://bitergia.com/ospo

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  29. Share this! @Bitergia
    Bitergia
    OSPO++ : OSPO in universities, governments, and civic institutions
    OSPO Zone: The OSPO Alliance’s platform for sharing and promoting world class
    materials on good governance for Open Source Program Offices.
    TODO Group: open group of organizations who want to collaborate on practices,
    tools, and other ways to run successful and effective open source projects and programs
    https://bitergia.com/ospo

    View Slide

  30. Share this! @Bitergia
    Bitergia
    CHAOSS - Community Health Analytics for OSS
    GrimoireLab - Free, libre, OSS tools for software development analytics
    InnerSource Commons - Leading community on the use of OSS best
    practices for software development within the confines of an organization
    https://bitergia.com/ospo

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  31. Share this! @Bitergia
    Bitergia
    GrimoireLab - Free, libre, OSS tools for software development analytics
    https://bitergia.com/ospo
    Sigils / Use Cases -
    https://chaoss.github.io/grimoirelab-sigils/
    GrimoireLab -
    https://chaoss.github.io/grimoirelab-sigils/

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  32. Share this! @Bitergia
    Bitergia https://bitergia.com/ospo
    Contributors Growth

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  33. Share this! @Bitergia
    Bitergia https://bitergia.com/ospo
    Attraction and Retention Rate

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  34. Share this! @Bitergia
    Bitergia https://bitergia.com/ospo
    Software Lifecycle

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  35. Share this! @Bitergia
    Bitergia https://bitergia.com/ospo
    Discourse DevRel

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  36. Share this! @Bitergia
    Bitergia
    https://bitergia.com/ospo
    Commercial Services
    OSPOaaS by Bitergia
    [Open Source Program
    Office as a Service]
    https://bitergia.com/ospo

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  37. Share this! @Bitergia
    Bitergia
    Bitergia Share this! @bitergia
    Let’s go for questions
    About me:
    Daniel Izquierdo

    CEO @ Bitergia
    Governing board @ CHAOSS
    Board of Directors @ InnerSource Commons
    @dizquierdo

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