The Many Faces of Measuring OSPO Success

Conference: OSPOCon Europe 2021, London.
Event and Talk URL: https://sched.co/nXVK

Abstract: By participating in the CHAOSS -Community Health Analytics for OSS- community and giving (disclaimer: commercial) advise in Bitergia in the OSPO field, Daniel has had the opportunity to meet different organizations willing to understand the impact and ROI of participating in the open. From a C- level perspective, the usual question on the table is about the value of working in the open and the value of having an OSPO. While those running the OSPO fully understand the value of working in the open, they may need to prove that value to upper management and look for the sustainability of the OSPO itself.

The TODO group, and other OSPO-related initiatives are great places to discuss about this, and bring some light to this discussion. There are indeed great guidelines focused on the topic [1]. However, there are still gaps in the discussion of measuring this "value". This talk aims at fostering discussion on the topic of measuring OSPO success by building on top of existing guidelines, and bringing to the audience other experiences, points of view, and lessons learned.

Main audience takeaways:
* Review of existing guidelines
* What does it mean value for OSPO?
* How to measure your OSPO success
* Tools and methods

[1] https://todogroup.org/guides

Transcript

1. Share this! @Bitergia Bitergia Share this! @Bitergia The Many Faces of Measuring OSPO Success Daniel Izquierdo Cortázar dizquierdo@bitergia.com @dizquierdo OSPOCon Europe October, 2021 #opensource #business
2. Share this! @Bitergia Bitergia
3. Share this! @Bitergia Bitergia Images are used according to their license, free for commercial use, no attribution required as stated for each of them at https://pixabay.com
4. Share this! @Bitergia Bitergia Background
5. Share this! @Bitergia Bitergia OSPO++ : OSPO in universities, governments, and civic institutions OSPO Zone: The OSPO Alliance’s platform for sharing and promoting world class materials on good governance for Open Source Program Offices. TODO Group: open group of organizations who want to collaborate on practices, tools, and other ways to run successful and effective open source projects and programs https://bitergia.com/ospo
6. Share this! @Bitergia Bitergia Outdoors Indoors OSPO https://bitergia.com/ospo
7. Share this! @Bitergia Bitergia Outdoors Indoors https://bitergia.com/ospo OSPO
8. Share this! @Bitergia Bitergia Outdoors Indoors https://bitergia.com/ospo OSPO
9. Share this! @Bitergia Bitergia Outdoors Indoors https://bitergia.com/ospo OSPO
10. Share this! @Bitergia Bitergia Outdoors Indoors https://bitergia.com/ospo OSPO
11. Share this! @Bitergia Bitergia Outdoors Indoors Reputation Talent attraction Use modern tools Cost effective Many more… Central place to organize OSS Advice and training Create workflows to safely use and contribute back Foster OSS culture And some others :) OSPO
12. Share this! @Bitergia Bitergia Outdoors Indoors What is your business goal when building an OSPO? What are you trying to achieve? https://bitergia.com/ospo OSPO
13. Share this! @Bitergia Bitergia Common Goals by the TODO Group https://todogroup.org/guides/measuring/ 1- Efficient and compliant use of OSS 2- Increase developer productivity 3- Create and grow open source projects 4- Recruit and retain developers 5- Promote OSS Culture 6- Align OSS community interest and product interest
14. Share this! @Bitergia Bitergia Impact Influence Community Community Health Engagement Openness Leadership Transparency Delivery Resilience Performance Diversity Growth Collaboration https://bitergia.com/ospo
15. Share this! @Bitergia Bitergia Images by Robin Higgins from Pixabay The OSPO Manager daily faces
16. Share this! @Bitergia Bitergia Political background hat Internal marketing hat Building external reputation hat Human resources hat Training hat Agent of change hat Cultural change hat Reporting hat Fight against internal inertia
17. Share this! @Bitergia Bitergia Recap https://bitergia.com/ospo Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders
18. Share this! @Bitergia Bitergia Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders https://bitergia.com/ospo Different goals depending on the type of OSPO you are: Academic institution Large corporation Medium size company
19. Share this! @Bitergia Bitergia Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders https://bitergia.com/ospo The OSPO then may have different goals Let’s choose Impact and Influence
20. Share this! @Bitergia Bitergia Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders https://bitergia.com/ospo Each of the hats have different ways of looking at metrics, and KPIs
21. Share this! @Bitergia Bitergia Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders https://bitergia.com/ospo Community managers Developer advocates Business people Product teams Marketing
22. Share this! @Bitergia Bitergia https://bitergia.com/ospo From Art to Science: The Evolution of Community Development. Diane Mueller and Daniel Izquierdo. IEEE Software Volume: 36, Issue: 6, Nov.-Dec. 2019 https://www.cncf.io/blog/2020/ 08/04/a-guide-to-untangling-the -cncf-cross-community-relation ships/ Analysis done using GrimoireLab / Bitergia Analytics
23. Share this! @Bitergia Bitergia Lesson learned The existing literature is great, but there’s always room for improvement :). An initial discovery phase and alignment is key for the success of the OSPO. https://bitergia.com/ospo
24. Share this! @Bitergia Bitergia Lesson learned Business Goals and OSS Project Goals are different <e.g., TODO Group corporations focus guidelines vs CHAOSS’> https://bitergia.com/ospo
25. Share this! @Bitergia Bitergia Lesson learned Current guideline is useful for large corporations with certain resources, but hard to accomplish for SMEs https://bitergia.com/ospo
26. Share this! @Bitergia Bitergia Lesson learned The whole is greater than the sum of its parts when measuring https://bitergia.com/ospo
27. Share this! @Bitergia Bitergia Lesson learned Trust tools in your supply chain that you can check, that are open source tools. You’ll make decisions based on data. Be sure the data insight is traceable. https://bitergia.com/ospo
28. Share this! @Bitergia Bitergia You’re not alone! https://bitergia.com/ospo
29. Share this! @Bitergia Bitergia OSPO++ : OSPO in universities, governments, and civic institutions OSPO Zone: The OSPO Alliance’s platform for sharing and promoting world class materials on good governance for Open Source Program Offices. TODO Group: open group of organizations who want to collaborate on practices, tools, and other ways to run successful and effective open source projects and programs https://bitergia.com/ospo
30. Share this! @Bitergia Bitergia CHAOSS - Community Health Analytics for OSS GrimoireLab - Free, libre, OSS tools for software development analytics InnerSource Commons - Leading community on the use of OSS best practices for software development within the confines of an organization https://bitergia.com/ospo
31. Share this! @Bitergia Bitergia GrimoireLab - Free, libre, OSS tools for software development analytics https://bitergia.com/ospo Sigils / Use Cases - https://chaoss.github.io/grimoirelab-sigils/ GrimoireLab - https://chaoss.github.io/grimoirelab-sigils/
32. Share this! @Bitergia Bitergia https://bitergia.com/ospo Contributors Growth
33. Share this! @Bitergia Bitergia https://bitergia.com/ospo Attraction and Retention Rate
34. Share this! @Bitergia Bitergia https://bitergia.com/ospo Software Lifecycle
35. Share this! @Bitergia Bitergia https://bitergia.com/ospo Discourse DevRel
36. Share this! @Bitergia Bitergia https://bitergia.com/ospo Commercial Services OSPOaaS by Bitergia [Open Source Program Office as a Service] https://bitergia.com/ospo
37. Share this! @Bitergia Bitergia Bitergia Share this! @bitergia Let’s go for questions About me: Daniel Izquierdo <dizquierdo@bitergia.com> CEO @ Bitergia Governing board @ CHAOSS Board of Directors @ InnerSource Commons @dizquierdo