VUITalk_twoPointOhhh.pdf

What 100 years of science fiction movies and books teach us about human expectations for Voice UIs.

Transcript

1. 3 Laws of Robot Interaction: As taught by Science Fiction Two Point Ohhh @Howitson #devfestmn
2. Hello I’m Bryce Howitson You can find me on Twitter @howitson @Howitson #devfestmn
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9. DANGER! Will Robinson @Howitson #devfestmn
10. Interface on Repeat CLI Text Based GUI Iconographic VUI Intent Based ??? Predictive? @Howitson #devfestmn
11. The rules are, There ain’t no rules. @Howitson #devfestmn
12. I Learned everything I need to know about VUI from Science Fiction @Howitson #devfestmn
13. Blade Runner Ridley Scott
14. Star Wars George Lucas
15. The Matrix Trilogy Wachowski Brothers
16. 2001 A Space Odyssey Stanley Kubrick
17. History of the Future @Howitson #devfestmn
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21. Robots… Computer, AI, Assistant, Program, Sub-Routine, Host, Android, Machine… @Howitson #devfestmn
22. 3 Laws Safe How we’re taught to interface with Robots @Howitson #devfestmn
23. Look Human #1 @Howitson #devfestmn
24. Faces are comfortable @Howitson #devfestmn
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26. As the appearance of a robot is made more human, observers' emotional response to the robot becomes increasingly positive and empathetic, until it reaches a point beyond which the response quickly becomes strong revulsion. Uncanny Valley - Masahiro Mori @Howitson #devfestmn
27. Empathy & Trust Human Appearance @Howitson #devfestmn
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29. Sound Human #2 @Howitson #devfestmn
30. Sarcasm equals intelligence @Howitson #devfestmn
31. Humor relaxes us @Howitson #devfestmn
32. Brevity builds trust @Howitson #devfestmn
33. We all talk baldlyer @Howitson #devfestmn
34. Act Human #3 @Howitson #devfestmn
35. Be emotional @Howitson #devfestmn
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37. Form a clan @Howitson #devfestmn
38. Make a contribution @Howitson #devfestmn
39. But not Too much @Howitson #devfestmn
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42. Choose a side @Howitson #devfestmn
43. The art of being HUMAN @Howitson #devfestmn
44. Conversation As humans, we have @Howitson #devfestmn
45. It was impossible to get a conversation going, everybody was talking too much. Yogi Berra @Howitson #devfestmn
46. Please, … continue @Howitson #devfestmn
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48. Get what you need @Howitson #devfestmn
49. When would you like to travel? Vague and open ended What date would you like to leave? You’re going to get what you expect @Howitson #devfestmn
50. Suggest stuff As humans, we @Howitson #devfestmn
51. A. Bread Things that float in water: B. Apples C. Small Rocks D. A Duck @Howitson #devfestmn
52. if (weight = duck) { return “made of wood” } let is_A = “witch” @Howitson #devfestmn
53. Discover As humans, we @Howitson #devfestmn
54. Is there a Doctor here? @Howitson #devfestmn
55. Options not walls @Howitson #devfestmn
56. Contextual As humans, we are @Howitson #devfestmn
57. Remember the Ecosystem @Howitson #devfestmn
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59. There he lay, a vast red-golden dragon, fast asleep; thrumming came from his jaws and nostrils, and wisps of smoke, but his fires were low in slumber. Beneath him, under all his limbs and his huge coiled tail, and about him on all sides stretching away across the unseen floors, lay countless piles of precious things, gold wrought and unwrought, gems and jewels, and silver red-stained in the ruddy light. Smaug lay, with wings folded like an immeasurable bat.
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63. I have a whole bag of “shhhh!” with your name on it. @Howitson #devfestmn
64. Continued Conversation Follow-up Questions Recommendations Contextual Response/Display Quick Recap @Howitson #devfestmn
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66. Making Science Reality @Howitson #devfestmn
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71. Yay! A Demo @Howitson #devfestmn
72. Resources Google Google Cloud AI & ML https:/ /cloud.google.com/text-to-speech Actions on Google https:/ /developers.google.com/actions DialogueFlow https:/ /dialogflow.com Amazon Alexa Skills Kit https:/ /developer.amazon.com/alexa-skills-kit Alexa.design (tutorials) Podcasts The Voicebot Podcast Voice Tech Podcast The Practical Voice Podcast (VUX.World) Prototyping sayspring.com (Adobe) getvoiceflow.com pullstring.com @Howitson #devfestmn
73. Choose your audience @Howitson #devfestmn
74. People behind the curtain @Howitson #devfestmn
75. Think low-fi @Howitson #devfestmn
76. Story time @Howitson #devfestmn
77. 3 Laws of feeling human Looks (human) Faces are powerful, and we expect them for complete communication. Sounds (human) There’s a place & time for perfect grammar. This might not be it. Acts (human) Improve the clan by acting safe, sharing emotion and building trust. Intentional Extend communication by asking questions to continue conversations while utilizing the environment. Analogue When prototyping remember that you already know how human interactions work. Don’t make it overly complicated. in review Tips to level up @Howitson #devfestmn