How to Communicate Despite Technology

Today’s society is filled with devices, apps, and software that make communication easier and faster. But are we communicating with others in the most appropriate and effective way? Are we causing more problems and headaches for ourselves by only communicating in 140 characters at a time? In this talk we will discuss the elements of interpersonal communication, the pitfalls of various methods of communication, and learn tools and strategies to put into immediate action. Attendees will leave with six action items to immediately use and improve their communication.

Transcript

1. www.oneforall.events How to Communicate Despite Technology Heather White President: One for All Events @CattyHeather
2. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Interpersonal Communication …what it really means. 2
3. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 3 Exchange Information
4. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 4 Exchange Information Share Feelings
5. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 5 Create Meaning Share Feelings
6. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 6 Create Meaning Verbal & Non-Verbal
7. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 7 Verbal
8. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 8 Verbal
9. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 9 Verbal
10. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 10 Verbal
11. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 11 Non-Verbal
12. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 12 Non-Verbal
13. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 13 Non-Verbal
14. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 14 Non-Verbal
15. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Elements of Interpersonal Communication …6 things that must be understood 15
16. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 16 Communicators
17. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 17
18. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 18 Two-way Process
19. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 19 The Message
20. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 20 The Message
21. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 21 The Message
22. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 22 Noise
23. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 23 Feedback
24. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 24 Social Context
25. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 25 The Channel
26. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Advantages & Disadvantages …but how should I communicate??? 26
27. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 27 Text-based communication 1. Email 2. SMS Text Messages 3. Social Media Interaction 4. Instant Messaging
28. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 28 Text-based communication 1. Concise 2. On record 3. Precise 4. Organized Advantages
29. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 29 Text-based communication 1. No tone 2. Misinterpreted 3. Impersonal 4. No back-n-forth Disadvantages
30. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 30 Voice
31. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 31 Voice Advantages 1. Little Attention 2. Express Inflection 3. Good for several people
32. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 32 Voice Disadvantages 1. Speaking over 2. No record 3. Hard to hear sometimes
33. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 33 Video Call
34. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 34 Video Call Advantages 1. Express body language 2. Sending files or texts
35. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 35 Video Call Disadvantages 1. A lot of bandwidth 2. Bad connections 3. Threshold for effectiveness
36. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 36 In Person
37. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 37 In Person Advantages 1. Full body language & expression 2. No interruptions 3. Fluid conversations
38. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 38 In Person Disadvantages 1. People are everywhere 2. Keeping record is subjective 3. Timing is difficult
39. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Murphy’s Laws of Communication …I didn’t say that!!! 39
40. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Osmo Wiio gives us some communication maxims similar to Murphy's law: (Osmo Wiio, Wiio's Laws--and Some Others (Espoo, Finland: Welin-Goos, 1978): 40 If communication can fail, it will. If a message can be understood in different ways, it will be understood in just that way which does the most harm. There is always somebody who knows better than you what you meant by your message. The more communication there is, the more difficult it is for communication to succeed.
41. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 41 Interpersonal Communication is HARD!
42. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 42
43. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 43 Behavior
44. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Advice & Tips for Communicating It is easier than it seems… 44
45. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Get some humility 45
46. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 46 Talk about people and actions.
47. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 47
48. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 48
49. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 49 Staging of complexity
50. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 50 “Technologists typically work on very complicated things. The average business person doesn’t understand technology at a granular level, nor do they care to. A technologist who is able to clearly explain how technology works in a way that’s both easily digestible and interesting is extremely valuable to a team.” Trevor Simm, founder and president of OpalStaff.
51. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Who, What, How…? What am I trying to accomplish? 51
52. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 52 What do I want from my co-worker? 1. Imparting information 2. Asking for support 3. Looking for an action or decision
53. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 53 What information do they need from me to accomplish it? 1. Data 2. Knowlege 3. A demonstration
54. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 54 What do they already know and what is missing? 1. Know their familiarity with your topic 2. Start your explanation off where their understanding stops 3. Link to their own situation/experience
55. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 55 How am I going to tell them? 1. Make it clear. 2. Make it real. 3. Keep it relevant
56. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 56 Correct as you go - Checking for understanding 1. Solicit questions. 2. Simplify your message. 3. Watch for clues to know you are understood.
57. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Be Aware!!! Bad communication habits… 57
58. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 58 Be aware of interrupting!
59. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 59 Listen actively!
60. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 60 Avoid negative questions!
61. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 61 Take Aways: 1. Communication is an interactive process. 2. Be aware of context and preconceptions. 3. Body language is just as important, if not more, than content. 4. Know the purpose of your conversation 5. Speak concisely, clearly, and use action words 6. Be aware of bad habits.
62. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 One for All Events, LLC heather@oneforall.events Twitter: @CattyHeather Questions? 62 Slides: