How to Communicate Despite Technology

Today’s society is filled with devices, apps, and software that make communication easier and faster. But are we communicating with others in the most appropriate and effective way? Are we causing more problems and headaches for ourselves by only communicating in 140 characters at a time? In this talk we will discuss the elements of interpersonal communication, the pitfalls of various methods of communication, and learn tools and strategies to put into immediate action. Attendees will leave with six action items to immediately use and improve their communication.

Transcript

1. www.oneforall.events
   How to Communicate Despite Technology
   Heather White
   President: One for All Events
   @CattyHeather
   

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2. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
   Interpersonal Communication
   …what it really means.
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3. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
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   Exchange
   
   Information
   

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4. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
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   Exchange
   
   Information
   Share
   
   Feelings
   

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5. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
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   Create
   Meaning
   Share
   
   Feelings
   

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6. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
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   Create
   Meaning
   Verbal &
   
   Non-Verbal
   

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7. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
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   Verbal
   

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   Verbal
   

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   Verbal
   

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    Verbal
    

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    Non-Verbal
    

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    Non-Verbal
    

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    Non-Verbal
    

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    Non-Verbal
    

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15. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
    Elements of Interpersonal Communication
    …6 things that must be understood
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    Communicators
    

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    Two-way Process
    

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    The Message
    

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    The Message
    

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    The Message
    

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    Noise
    

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    Feedback
    

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    Social Context
    

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    The Channel
    

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    Advantages & Disadvantages
    …but how should I communicate???
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    Text-based communication
    1. Email
    
    2. SMS Text Messages
    
    3. Social Media Interaction
    
    4. Instant Messaging
    

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    Text-based communication
    1. Concise
    
    2. On record
    
    3. Precise
    
    4. Organized
    Advantages
    

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    Text-based communication
    1. No tone
    
    2. Misinterpreted
    
    3. Impersonal
    
    4. No back-n-forth
    Disadvantages
    

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    Voice
    

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    Voice
    Advantages
    1. Little Attention
    2. Express Inflection
    3. Good for several people
    

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    Voice
    Disadvantages
    1. Speaking over
    2. No record
    3. Hard to hear sometimes
    

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    Video Call
    

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    Video Call
    Advantages
    
    1. Express body language
    
    2. Sending files or texts
    

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    Video Call
    Disadvantages
    
    1. A lot of bandwidth
    
    2. Bad connections
    
    3. Threshold for effectiveness
    

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    In Person
    

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    In Person
    Advantages
    
    1. Full body language & expression
    
    2. No interruptions
    
    3. Fluid conversations
    

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    In Person
    Disadvantages
    
    1. People are everywhere
    
    2. Keeping record is subjective
    
    3. Timing is difficult
    

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39. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
    Murphy’s Laws of Communication
    …I didn’t say that!!!
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40. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
    Osmo Wiio gives us some communication maxims similar to Murphy's
    law:
    (Osmo Wiio, Wiio's Laws--and Some Others (Espoo, Finland: Welin-Goos, 1978):
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    If communication can fail, it will.
    If a message can be understood in different ways,
    it will be understood in just that way which does the most harm.
    There is always somebody who knows better than you what
    you meant by your message.
    The more communication there is, the more difficult it is for
    communication to succeed.
    

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    Interpersonal Communication
    is HARD!
    

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    Behavior
    

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    Advice & Tips for Communicating
    It is easier than it seems…
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    Get some humility
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    Talk about people
    and actions.
    

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    Staging of
    complexity
    

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    “Technologists typically work on very complicated things. The
    average business person doesn’t understand technology at a
    granular level, nor do they care to. A technologist who is able to
    clearly explain how technology works in a way that’s both easily
    digestible and interesting is extremely valuable to a team.”
    Trevor Simm, founder and president of OpalStaff.
    

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51. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
    Who, What, How…?
    What am I trying to accomplish?
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    What do I want from my co-worker?
    1. Imparting information
    2. Asking for support
    3. Looking for an action or decision
    

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    What information do they need from me to
    accomplish it?
    1. Data
    2. Knowlege
    3. A demonstration
    

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    What do they already know and what is
    missing?
    1. Know their familiarity with your topic
    2. Start your explanation off where their
    understanding stops
    3. Link to their own situation/experience
    

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    How am I going to tell them?
    1. Make it clear.
    2. Make it real.
    3. Keep it relevant
    

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    Correct as you go - Checking for
    understanding
    1. Solicit questions.
    2. Simplify your message.
    3. Watch for clues to know you are
    understood.
    

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57. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
    Be Aware!!!
    Bad communication habits…
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    Be aware of interrupting!
    

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    Listen actively!
    

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    Avoid negative questions!
    

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    Take Aways:
    1. Communication is an interactive process.
    2. Be aware of context and preconceptions.
    3. Body language is just as important, if not more, than content.
    4. Know the purpose of your conversation
    5. Speak concisely, clearly, and use action words
    6. Be aware of bad habits.
    

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62. How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017
    One for All Events, LLC
    
    heather@oneforall.events
    Twitter: @CattyHeather
    Questions?
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    Slides:
    

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