Explore essential tools for gaining insights in this design thinking workshop: empathy mapping and the 5 Whys. Discover how these techniques deepen understanding of customer needs and pinpoint the root cause of problems.
Learn the basics of empathy mapping and the 5 Whys, then engage in hands-on activities within a group setting. Collaboratively map out user experiences and emotions, using the 5 Whys to delve into underlying challenges.
By workshop end, gain valuable insights into user mindsets and behaviors, empowering human-centered problem-solving approaches.