Customer Experience & Innovation - Financial Sector Webinar Series, Episode 01

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Apps are now the primary interface with both your customers and your employees. It’s difficult to think of a part of finance that is not done through an app or that does not rely on software-based back-office functions. Everyone expects apps, but also fast, if not instant responses. We're even starting to see new banks that only exist on phones! The first part of our series will cover: - Best practices for developing software that focuses on customer experience. - Processes and tools that make continuous innovating possible. - The organization changes management must make to transform. Using case studies and real world examples, you’ll get a clear idea of what software development best practices are and how to put them in place. These software innovations are used not only to optimize and drive customer experience, but also drive new revenue and financial products. Join financial services industry veteran Darran Rice and transformation expert Michael Coté to hear how banks are moving from a project to a product software model to innovate and improve banking services and remain competitive.

Darran Rice, Tanzu Value Advisor, VMware & Michael Coté, Senior Member of Technical Staff, VMware

Transcript

1. Confidential │ © VMware, Inc. Software as Strategy @ Financial Services Institutions Darran Rice & Coté VMware Tanzu June 28th, 2023
2. Confidential │ © VMware, Inc. 2 Core Banking applications supporting legacy and modern infrastructure across clouds Outstanding Workforce & Employee Experiences Branch & ATM Banking solutions powered by secure access services edge (SASE) Automated Infrastructure Agile Software DevOps Secure and Compliant Clouds and Endpoints Leverage AI to model data quickly to reduce financial crimes Supporting API’s in Open Banking or Embedded Financial Services Modernized Financial Services Modernized Financial Services Modernized Financial Services Intelligent Operations
3. Confidential │ © VMware, Inc. 3 Darran Rice Coté
4. Confidential │ © VMware, Inc. 4
5. Confidential │ © VMware, Inc. 5 Exogenous Urgency
6. Confidential │ © VMware, Inc. 6 Tesco Bank Case Study Sources: "How (Not) to Develop a Modern Product Management Practice at Speed," Jana Werner, SpringOne, Sep. 2020. "Accelerating Transformation Why Did Your Business Need a Crisis?" Jana Werner, Barry O'Reilly, June 2020
7. Confidential │ © VMware, Inc. 7 Innovation Urgency
8. Confidential │ © VMware, Inc. 8 Bank of Apple
9. Confidential │ © VMware, Inc. 9 Source: Sparkassen-Finanzportal (SFP) Case Study, video.
10. Confidential │ © VMware, Inc. 10 Tanzu Application Service Tanzu Application Platform Tanzu for Kubernetes Operations Tanzu Labs
11. Confidential │ © VMware, Inc. 11 Source: "Improving JPMorgan Chase's Developer Experience on the Cloud," Nadi Awad, July, 2022.
12. Confidential │ © VMware, Inc. 12
13. Confidential │ © VMware, Inc.
14. Confidential │ © VMware, Inc. 14 Make sure you join us for the next instalment of the Financial Sector Webinar Series 28 June: Session 1 – Customer Experience & Innovation Learn how banks are moving from a project to a product software model to innovate and improve banking services and remain competitive. 4 July: Session 2 – Escaping the Legacy Trap Learn how banks are modernizing the legacy app portfolios that are holding them back. Attendees will also receive a free copy of Escaping the Legacy Trap that details the process large organizations are using to modernize their legacy application portfolio. 11 July: Session 3 – How Cloud Native Improves & Ensures Security, Governance, and Trust in Finance Hear how banks are using cloud native tools and practices to ensure security and compliance.