Why silos are corporate chocolate cake - Katherine Kirk

Transcript

1. Why Silos are Corporate Chocolate Cake Katherine Kirk Cukenfest 2019
2. Thanks…
3. So: Chocolate Cake ‘Aaah heaven’ © Katherine Kirk 2019
4. Chocolate cake ALWAYS makes me happy A golden rule © Katherine Kirk 2019
5. Lets test that… • Given [context] • When [action] • Then [expected outcome] © Katherine Kirk 2019
6. WARNING: I’m about to wreck BDD – those easily offended please turn away now • This is being done with full knowledge and disclosure • I am known as conducting one of the worst BDD rollouts ever in 2010 • This is continuing my legacy © Katherine Kirk 2019
7. Test: Chocolate cake always makes me happy © Katherine Kirk 2019 Given [I love chocolate cake more than life itself] When [I get chocolate cake] Then [I am happy]
8. Situation background I love chocolate cake I cannot leave my house There is unlimited chocolate cake in my house But no other food available © Katherine Kirk 2019
9. Just one day… • Given [I love chocolate cake more than life itself] • Given [all other food is unavailable] • Given [I will get a delivery of other food tomorrow] • When [I get chocolate cake] • Then [I am happy] © Katherine Kirk 2019
10. Just one week… • Given [I love chocolate cake more than life itself] • Given [all other food is unavailable] • Given [I will get a delivery of other food next week] • When [I get chocolate cake] • Then [I feel a bit ‘meh’] © Katherine Kirk 2019
11. Just one month… • Given [I love chocolate cake more than life itself] • Given [all other food is unavailable] • Given [I will get a delivery of other food next month] • When [I get chocolate cake] • Then [I feel sick] © Katherine Kirk 2019
12. Ummm… • Given [I love chocolate cake more than life itself] • Given [all other food is unavailable] • Given [I will NEVER be able to get any other food ever] • When [I get chocolate cake] • Then [I can’t stand chocolate cake] © Katherine Kirk 2019
13. Notice… • As we get more and more chocolate cake • Our happiness is GOING DOWN!!!! Whaaaaaa? © Katherine Kirk 2019
14. That CANNOT BE POSSIBLE!!!! © Katherine Kirk 2019
15. What’s happening here? Context changing Given Given Given Given How does chocolate cake go from LOVE to HELL? © Katherine Kirk 2019
16. More isn’t always more © Katherine Kirk 2019
17. Hold that thought… © Katherine Kirk 2019
18. So: BDD is a data hunting tool Context Actions Outcomes © Katherine Kirk 2019
19. Getting past bias and delusion © Katherine Kirk 2019 Seeing and working with reality To make better products / solutions
20. Which means it often (innocently) exposes MYTHS DELUSIONS MISUNDERSTANDINGS © Katherine Kirk 2019
21. And this can UPSET DISORIENTATE FRUSTRATE © Katherine Kirk 2019
22. Which is a shock… ’cause BDD makes AWESOMENESS!!! © Katherine Kirk 2019
23. So sometimes that means We get unexpected people difficulty © Katherine Kirk 2019
24. And a BIG people difficulty we often run into is… Silos © Katherine Kirk 2019
25. Silos are like chocolate cake At first they are YUMMY • Safety • Defined constraints so we can concentrate • Boundaries to keep out idiots and confusion • Slice up the chaos into something more understandable They provide © Katherine Kirk 2019
26. But just like chocolate cake… Context changing Given Given Given Given Silos can go from YUMMY to HELL © Katherine Kirk 2019
27. Context: Back in the day… • Given [it’s the 1990s] • When [we make silos] • Then [we get controlled collaboration] © Katherine Kirk 2019
28. Context: Turn of the century… • Given [it’s the early 2000s] • When [we make silos] • Then [we get difficult collaboration] © Katherine Kirk 2019
29. Context: Nearly 2020…. • Given [it’s the late 2000s] • When [we make silos] • Then [we get POLITICS] © Katherine Kirk 2019
30. Yup: just like chocolate cake… Context changing Given Given Given Given How useful silos go from YUMMY to HELL? © Katherine Kirk 2019
31. What’s driving this overall contextual change? © Katherine Kirk 2019
32. Fourth Industrial Revolution • Robotics • Artificial intelligence • Nanotechnology • Quantum computing • Biotechnology • The Internet of Things (IoT) • 3D printing • Autonomous vehicles • etc Source: Wikipedia © Katherine Kirk 2019
33. THAT relies on human beings interacting much more…. “The underlying basis for the Fourth Industrial Revolution lies in advances in communication and connectivity rather than technology” Prof Klaus Schwabb © Katherine Kirk 2019
34. Collaborate • Faster!! • Harder!! • More!! • Better!! © Katherine Kirk 2019
35. Deliver YESTERDAY!
36. What does this mean to BDD practitioners?
37. WELL: If BDD is data hunting around © Katherine Kirk 2019 CONTEXT ACTIONS OUTCOMES
38. We gotta be prepared for © Katherine Kirk 2019 Politics Misunderstanding Stupidity
39. See? • Given [The Fourth Industrial Revolution is upon us] • And [delivery demand is off the scale like never before] • And [collaboration is essential] • And [we are not skilled in collaboration at this intensity before] • When [we collaborate] • Then [there will be difficulty] © Katherine Kirk 2019
40. Blame is useless Its no-one’s fault
41. Its not about us vs them, me vs you… Context has changed And we need to adjust how we interact Silos are out of date…
42. So we can deliver amazingness © Katherine Kirk 2019
43. A successful BDD practitioner • Helps people see and collaborate with • Data • Reality • Context © Katherine Kirk 2019
44. Automatically adjusting and building their toolset and skills Effective collaboration © Katherine Kirk 2019
45. One tool that helps me…. © Katherine Kirk 2019 2,500 year old pattern From 2nd Noble Truth in Buddhism Diagnose and respond better to people difficulty
46. It doesn’t have to be complicated © Katherine Kirk 2019
47. Be aware of this ‘invisible force’ That can stop us from helping others collaborate…. © Katherine Kirk 2019
48. I’ve called this: “Counterbalancing”
49. 3 Human Conditions Clinging Craving Ignorance © Katherine Kirk 2019
50. The dog and its things • Craves – food in its bowl • Clings – to its favourite bed • Ignorant – of how its food got in its bowl and how its bed came into existence
51. The human and its things • Craves – tech devices • Clings – wifi • Ignorant – the system of how its tech devices and wifi came into existence and are disposed of (e.g. mining, construction, technology)
52. And this causes silo hell… I want!! I want!! Clinging to what Im used to Want the new thing I desire craving clinging I want!! ignorance Ignore noise – demand my way © Katherine Kirk 2019
53. Constantly experiencing this – like all • Profit • Status Craving • What’s familiar • What we believe is ours Clinging • Assume we/I ‘already know’ everything • Don’t care to know more outside the familiar Ignorance © Katherine Kirk 2019
54. That’s OK – but there’s a tipping point
55. There is a tipping point… • Profit … too much = harming others, out of date • Status… too much = controlling, abusive Craving • What’s familiar… too much = anxiety, panic attacks • What we believe is ours… too much = war, conflict Clinging • I know EVERYTHING.. If we think we are delusional (e.g. create political quagmire) • Don’t care to know more outside the familiar… we can harm ourselves and team (e.g. give bad advice) Ignorance Collaboration HELL © Katherine Kirk 2019
56. Want a different outcome? Have a different reaction! © Katherine Kirk 2019
57. This is the: “Counterbalancing” bit…
58. A simple mechanism Alternative reaction instead? Clinging Relax Craving Get a balanced view Ignorance Learn / Co-discover © Katherine Kirk 2019 Diagnose
59. OH: Handy in the Fourth Industrial Revolution • Clear you head / open your mind Relax / Calm • Connect to context and data • Get out of narrow minded thinking Get a balanced perspective • Explore data and other viewpoints Investigate / co-discover © Katherine Kirk 2019
60. Simple mechanism: Counterbalancing … The Human Condition The instinctive reaction is to…. Collaborative reaction instead What if I/we try… Craving Win against another silo Get a balanced Perspective Showing how they can ‘win’ even more from collaborating Clinging Keep to their silo Relax the situation Reassuring and emphasising what will remain the same Ignorance Be unaware of any alternative to a silo Learn / Co-discover Do a workshop about discovering other ways of structuring orgs or teams
61. Clinging => Relax • Given [the context has changed – need Agile/BDD collaboration] • Given [there is CLINGING to having a silo] • When [I help RELAX the situation] • When [I use Agile/BDD techniques] • Then [they are able to collaborate more effectively with it] © Katherine Kirk 2019 IDEA? Reassuring and emphasising what will remain the same and benefit of collaboration
62. Craving => Get Balanced View • Given [the context has changed – need Agile/BDD collaboration] • Given [there is CRAVING to win against another silo] • When [I help GET A BALANCED VIEW] • When [I use Agile/BDD techniques] • Then [they are able to collaborate more effectively with it] © Katherine Kirk 2019 IDEA? Showing how they can ‘win’ even more from collaborating
63. Ignorance => Learn Co-discover • Given [the context has changed – need Agile/BDD collaboration] • Given [there is IGNORANCE of any alternative to a silo] • When [I LEARN AND CO-DISCOVER with them] • When [I use Agile/BDD techniques] • Then [they are able to collaborate more effectively with it] © Katherine Kirk 2019 IDEA? Do a workshop about discovering other ways of structuring orgs or teams
64. Simple mechanism: Counterbalancing … The Human Condition The instinctive reaction is to…. Collaborative reaction instead What if I/we try… Craving Win against another silo Get a balanced Perspective Showing how they can ‘win’ even more from collaborating Clinging Keep to their silo Relax the situation Reassuring and emphasising what will remain the same Ignorance Be unaware of any alternative to a silo Learn / Co-discover Do a workshop about discovering other ways of structuring orgs or teams
65. Summary © Katherine Kirk 2019 MORE isn’t always MORE More can make even the sacred Chocolate Cake into hell Silos are delicious – structure, clarity, focus But MORE and MORE makes team collaboration sick Because the context has changed (Fourth Industrial Revolution) This can make BDD a difficult job Even more than ever before!!!
66. To be an AWESOME BDD practitioner © Katherine Kirk 2019 Accept the context has changed: Fourth Industrial Revolution Realise your role is about helping teams and individuals have healthy collaboration Take it as a given to increase your collaboration tools Expect politics and resistance to data: no blame Work with it
67. Want a different outcome? Have a different reaction! © Katherine Kirk 2019
68. Simple mechanism: Counterbalancing … The Human Condition The instinctive reaction is to…. Collaborative reaction instead What if I/we try… Craving Get a balanced Perspective Clinging Relax the situation Ignorance Learn / Co-discover