Building a DevOps Culture in a Remote World - Emily Freeman, DevOpsDays Chicago 2020

This talk outlines how to design your organizations culture by reducing silos, embracing failure, collaborating, accepting feedback, and automating processes when appropriate — all of which is fundamental to your DevOps success.

Transcript

1. @editingemily
   

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2. @editingemily
   

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3. @editingemily
   

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4. @editingemily
   

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5. Here we go again…
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6. Here we go again…
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7. Here we go again…
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8. Emily Freeman
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9. @editingemily | #MSBuild
   Knight Capital
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10. @editingemily | #MSBuild
    Knight Capital
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11. @editingemily | #MSBuild
    Knight Capital
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12. @editingemily | #MSBuild
    Knight Capital
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13. @editingemily | #MSBuild
    Knight Capital
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14. @editingemily | #MSBuild
    Knight Capital
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15. @editingemily | #MSBuild
    Knight Capital
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16. @editingemily | #MSBuild
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43. @editingemily | #MSBuild
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44. @editingemily | #MSBuild
    Hire great engineers
    and then get out of the
    way.
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45. @editingemily | #MSBuild
    DevOps starts with
    culture.
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46. @editingemily | #MSBuild
    But what about
    the tools?!
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47. @editingemily | #MSBuild
    But what about
    the tools?!
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48. @editingemily | #MSBuild
    But what about
    the tools?!
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49. @editingemily | #MSBuild
    Tend the soil.
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50. @editingemily | #MSBuild
    Tend the soil.
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51. @editingemily | #MSBuild
    Tend the soil.
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52. @editingemily
    DevOps Principles
    Encourage teamwork Reduce silos Embrace failure Communicate
    

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53. @editingemily
    DevOps Principles
    Encourage teamwork Reduce silos Embrace failure Communicate
    

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54. Encouraging
    Teamwork
    Empower your team
    Share responsibility
    Create cross-functional collaboration
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55. @editingemily | #MSBuild
    Encouraging
    Teamwork
    Give space for independent
    decision-making.
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56. @editingemily | #MSBuild
    Encouraging
    Teamwork
    Give space for independent
    decision-making.
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57. @editingemily | #MSBuild
    Encouraging
    Teamwork
    Give space for independent
    decision-making.
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58. Reducing
    Silos
    Share information freely
    Eliminate “not my job” attitudes
    Hire curious engineers
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59. @editingemily | #MSBuild
    Reducing Silos
    Focus on collaboration.
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60. @editingemily | #MSBuild
    Reducing Silos
    Focus on collaboration.
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61. @editingemily | #MSBuild
    Reducing Silos
    Focus on collaboration.
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62. Embracing
    Failure
    Encourage smart risk taking
    Prepare for handling failure
    Practice systems thinking
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63. @editingemily | #MSBuild
    Embracing Failure
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64. @editingemily | #MSBuild
    Embracing Failure
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65. @editingemily | #MSBuild
    Embracing Failure
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66. Communicating
    Clearly
    Encourage “soft skills”
    Accept feedback
    Speak clearly and directly
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67. @editingemily | #MSBuild
    Communicating
    Clearly
    It’s the respectful thing to do.
    

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68. @editingemily | #MSBuild
    Communicating
    Clearly
    It’s the respectful thing to do.
    

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69. Building Culture
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70. Building Culture
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71. Building Culture
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72. @editingemily | #MSBuild
    Learning from Knight Capital
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73. Learning from
    Knight Capital
    Delete old code
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74. Learning from
    Knight Capital
    Delete old code
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75. Learning from
    Knight Capital
    Use feature flags the right way
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76. Learning from
    Knight Capital
    Use feature flags the right way
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77. Learning from
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    Avoid rushed deadlines
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78. Learning from
    Knight Capital
    Avoid rushed deadlines
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79. Learning from
    Knight Capital
    Avoid rushed deadlines
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80. Learning from
    Knight Capital
    Avoid rushed deadlines
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81. Learning from
    Knight Capital
    Avoid rushed deadlines
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82. Learning from
    Knight Capital
    Automate deployments
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83. Learning from
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    Automate deployments
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84. Learning from
    Knight Capital
    Automate deployments
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85. Learning from
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    Test, test, test
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86. Learning from
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    Beware alert fatigue
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87. Learning from
    Knight Capital
    Beware alert fatigue
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88. Learning from
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    Beware alert fatigue
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89. Learning from
    Knight Capital
    Create incident management plans
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90. Learning from
    Knight Capital
    Create incident management plans
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91. Learning from
    Knight Capital
    Create incident management plans
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92. @editingemily | #MSBuild
    Tend the soil.
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93. @editingemily | #MSBuild
    Tend the soil.
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94. @editingemily | #MSBuild
    Q+A
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