DevOpsPorto Meetup 31: Metrics, context driven management by Alexandre Martins

Talk delivered by Alexandre Martins

Transcript

1. C1 - Public Natixis METRICS Data & Context Driven Management
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4. C1 - Public Natixis Mindset Build Measure Learn
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6. C1 - Public Natixis Context – Team of a Teams Support Dev QA PM BA/PO TL
7. C1 - Public Natixis The Journey 1.Context
8. C1 - Public Natixis Problems Visibility Data Predictability
9. C1 - Public Natixis The Journey 1.Context 2.Problems
10. C1 - Public Natixis Process Validation • Team Agreement a • DOD review a • Sprint size a Grooming • Detailed US a Planning 0 • Prioritized Backlog a • US with points a Plan Sprint 1 • Scope a • Backlog a Sprint run • DOD execution a Review • Business score / BA score a • DOD ready a Retrospective • Went well a • Improvements a • Actions a Common language Team work, agreement and boards according to the reality! a a a a a a a
11. C1 - Public Natixis The Journey 1.Context 2.Problems 3.Common Language
12. C1 - Public Natixis 2 Perspectives Process Atmosphere
13. C1 - Public Natixis Process Perspective QUALITY • Defect Rate: It is the percentage of the number of defects identified by the BA or tester, per story in a sprint or release. • Business Knowledge: User Stories Presentations and backlog suggestions • Backlog suggestions • DevOps Adherence: The ratio between the development process of each application and the DevOps best practices steps. EFFICIENCY • Cycle Time: the total time from "in progress" to "done". • Predictability • Bottlenecks – learn and improve with outliers • Challenge the team • Transition Time • Deeper analysis of cycle time outliers • Created x Resolved Issues • Crocodile Mouth • Going to Starve • Balance Flow • Velocity • Predictability - Forecasting • Validate whether process changes, increase or decrease our productivity
14. C1 - Public Natixis Process Perspective ITSUPPORT • Statistics: Track and report all application tickets quantity for each month. • Identify the Top 3 tickets in the quarter that increased our workload. • Optimize our IT Support work and we may also improve the applications. • Confluence Update: ratio between the number of new or updated procedures that were executed against the evidence of the procedure creation or update in confluence. • Increase the productivity of the team. • Share knowledge and avoid repetitive analysis of already investigated cases. • Data Quality (QDD): Quality indicator adherence • Consistent and reliable data. App X App Y App Z
15. C1 - Public Natixis Atmosphere • Turnover • Team Satisfaction: It will be measured by an anonymous employee satisfaction survey. Consider asking these nine questions to gather helpful insights regarding our team members' happiness. 1. Do you find your work meaningful? 2. On a scale of 1 to 10, how would you rate your work-life balance? 3. Are you inspired by the purpose and mission of your team? 4. Do you think the way your team works fosters collaboration and teamwork? 5. On a scale of 1-10, how likely are you to recommend your team as a good team to work? 6. Do you feel valued at work? 7. Do you feel there is a scope for personal growth such as skill enhancement? 8. Do you feel that your goals are feasible and challenging ? 9. Does your team leader inspires you to do your best work and collaborate?
16. C1 - Public Natixis The Journey 1.Context 2.Problems 3.Common Language 4.Perspectives • Process • People
17. C1 - Public Natixis Collect , Learn and Make Decisions! Build Measure Learn
18. C1 - Public Natixis The Journey 1.Context 2.Problems 3.Common Language 4.Perspectives • Process • People 5. Collect Data, Learn and Make Decisions
19. C1 - Public Natixis Build Measure Learn What’s Next ? Value Driven
20. C1 - Public Natixis Alexandre Rocha Martins alexrmartins@gmail.com Alexandre Rocha Martins alexrmartins@gmail.com
21. C1 - Public Natixis Q & A