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DevOpsPorto Meetup 31: Metrics, context driven management by Alexandre Martins

DevOpsPorto
September 12, 2019

DevOpsPorto Meetup 31: Metrics, context driven management by Alexandre Martins

Talk delivered by Alexandre Martins

DevOpsPorto

September 12, 2019
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  1. C1 - Public Natixis
    METRICS
    Data & Context Driven Management

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  2. C1 - Public Natixis

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  3. C1 - Public Natixis

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  4. C1 - Public Natixis
    Mindset
    Build
    Measure
    Learn

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  5. C1 - Public Natixis

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  6. C1 - Public Natixis
    Context – Team of a Teams
    Support
    Dev
    QA
    PM
    BA/PO
    TL

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  7. C1 - Public Natixis
    The Journey
    1.Context

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  8. C1 - Public Natixis
    Problems
    Visibility Data
    Predictability

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  9. C1 - Public Natixis
    The Journey
    1.Context
    2.Problems

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  10. C1 - Public Natixis
    Process Validation
    • Team
    Agreement a
    • DOD review a
    • Sprint size a
    Grooming
    • Detailed US a
    Planning 0
    • Prioritized
    Backlog a
    • US with points a
    Plan Sprint 1
    • Scope a
    • Backlog a
    Sprint run
    • DOD execution a
    Review
    • Business score /
    BA score a
    • DOD ready a
    Retrospective
    • Went well a
    • Improvements a
    • Actions a
    Common language
    Team work, agreement and boards according to the reality!
    a a a a a a a

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  11. C1 - Public Natixis
    The Journey
    1.Context
    2.Problems
    3.Common Language

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  12. C1 - Public Natixis
    2 Perspectives
    Process Atmosphere

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  13. C1 - Public Natixis
    Process Perspective
    QUALITY
    • Defect Rate: It is the percentage of the number
    of defects identified by the BA or tester, per story
    in a sprint or release.
    • Business Knowledge: User Stories
    Presentations and backlog suggestions
    • Backlog suggestions
    • DevOps Adherence: The ratio between the
    development process of each application and the
    DevOps best practices steps.
    EFFICIENCY
    • Cycle Time: the total time from "in progress" to "done".
    • Predictability
    • Bottlenecks – learn and improve with outliers
    • Challenge the team
    • Transition Time
    • Deeper analysis of cycle time outliers
    • Created x Resolved Issues
    • Crocodile Mouth
    • Going to Starve
    • Balance Flow
    • Velocity
    • Predictability - Forecasting
    • Validate whether process changes, increase or
    decrease our productivity

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  14. C1 - Public Natixis
    Process Perspective
    ITSUPPORT
    • Statistics: Track and report all application tickets quantity for each month.
    • Identify the Top 3 tickets in the quarter that increased our workload.
    • Optimize our IT Support work and we may also improve the applications.
    • Confluence Update: ratio between the number of new or updated procedures that were executed against
    the evidence of the procedure creation or update in confluence.
    • Increase the productivity of the team.
    • Share knowledge and avoid repetitive analysis of already investigated cases.
    • Data Quality (QDD): Quality indicator adherence
    • Consistent and reliable data.
    App X
    App Y
    App Z

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  15. C1 - Public Natixis
    Atmosphere
    • Turnover
    • Team Satisfaction:
    It will be measured by an anonymous employee satisfaction survey. Consider asking these nine questions
    to gather helpful insights regarding our team members' happiness.
    1. Do you find your work meaningful?
    2. On a scale of 1 to 10, how would you rate your work-life balance?
    3. Are you inspired by the purpose and mission of your team?
    4. Do you think the way your team works fosters collaboration and teamwork?
    5. On a scale of 1-10, how likely are you to recommend your team as a good team to work?
    6. Do you feel valued at work?
    7. Do you feel there is a scope for personal growth such as skill enhancement?
    8. Do you feel that your goals are feasible and challenging ?
    9. Does your team leader inspires you to do your best work and collaborate?

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  16. C1 - Public Natixis
    The Journey
    1.Context
    2.Problems
    3.Common Language
    4.Perspectives
    • Process
    • People

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  17. C1 - Public Natixis
    Collect , Learn and Make Decisions!
    Build
    Measure
    Learn

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  18. C1 - Public Natixis
    The Journey
    1.Context
    2.Problems
    3.Common Language
    4.Perspectives
    • Process
    • People
    5. Collect Data, Learn and Make Decisions

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  19. C1 - Public Natixis
    Build
    Measure
    Learn
    What’s Next ?
    Value Driven

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  20. C1 - Public Natixis
    Alexandre Rocha Martins
    [email protected]
    Alexandre Rocha Martins
    [email protected]

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  21. C1 - Public Natixis
    Q & A

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