At the heart of many products in the information age is 1 critical factor: relevance. A misguided recommendation can instantly shatter trust in your product. As a designer, how do you create a system to provide relevant information to your audience in the right place and at the right time? What is an ideal experience? In this talk, we'll look at data and design, building feedback into your system, and what you need to know about content and machine learning. We'll explore in depth case studies of designing recommendation systems and the role of "nudges" in changing behaviour and improving outcomes.
Web Directions Design 2019, Melbourne.