2019-12-xy.aws-reinvent-2019.AIM303-R.stop-guessing-use-ai-to-understand-customer-conversations

You don't need to be a data scientist to build an AI application. In this workshop, we show you how to use AWS AI services to build a serverless application that you can use to understand your customer interactions. Analyze call-center recordings with the help of automatic speech recognition, translation, and natural language processing (NLP). Get hands-on by producing your own call recordings using Amazon Connect. In the last step of this workshop, set up a processing pipeline to automate transcription and NLP analysis, and run analytics and visualizations on the results.

This workshop ran in two repeats at re:Invent 2019.

Transcript