2019-12-04.aws-reinvent-2019.PNU401.use-apis-to-add-speech-ai-to-your-utility-customer-care-apps

AWS services put AI in the hands of developer. Consequently, you don't need to be a data scientist to join this session. We discuss and then build the architecture of a serverless AI workload relevant for Energy/Utility retailers (or any industry with customer contact centers): The automated analysis of call recordings using AWS automatic speech recognition (ASR) and natural language processing (NLP) services. You leave this session with a solid understanding of how you can use AWS AI services to easily add intelligence to all of your applications. Please bring your laptop and access to an AWS account. Please bring your laptop.

This builders session ran one time at re:Invent 2019.

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