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ADDO - Making Better Business Decisions using Flow Metrics

ADDO - Making Better Business Decisions using Flow Metrics

Not much helps influence others than seeing problems by looking at the right data.
In this talk, we look at how to expose common problems using Flow metrics to help you and your leadership make better business decisions.

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Dominica DeGrandis

November 06, 2019
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  1. © 2019 Tasktop @dominicad Making Better Business Decisions with Flow

    Metrics Dominica DeGrandis, Principal Flow Advisor Author of Making Work Visible: Exposing Time Theft Making Better Business Decisions with Flow Metrics Dominica DeGrandis
  2. © 2019 Tasktop @dominicad Dominica DeGrandis @dominicad Principal Flow Advisor

    @ Tasktop Technologies Author of Making Work Visible: Exposing Time Theft to Optimize Work & Flow
  3. © 2019 Tasktop @dominicad • Few compelling sets of data

    to visualize at biz level • Delivering value to customers quickly requires fast, smooth flow of work • Flow metrics help you improve business decisions WHAT’s THE POINT?
  4. © 2019 Tasktop @dominicad • Few compelling sets of data

    to visualize at biz level • Delivering value to customers quickly requires fast, smooth flow of work • Flow metrics help you improve business decisions WHAT’s THE POINT?
  5. © 2019 Tasktop @dominicad Image taken with permission from Jon

    Smart presentation at DOES London 2018 – credit Klaus Leopold Barclays’ Value Stream
  6. © 2019 Tasktop @dominicad v Flow Time: A measure of

    speed v Flow Velocity: A measure of throughput v Flow Distribution: A measure to see tradeoffs v Flow Load: Amount of Work-in-Progress (WIP) v Flow Efficiency: Work vs. wait time ratio 5FLOW METRICS: Why, How, + considerations
  7. © 2019 Tasktop @dominicad Make tradeoffs clear – help set

    strategic direction Flow Distribution: A measure to see tradeoffs
  8. © 2019 Tasktop @dominicad Dominica DeGrandis Thief Neglected Work Neglected

    Work is partially completed work that gets postponed. It’s work that sits idle on the bench waiting for attention. Neglected work is a time thief b/c it either gets in the way of higher value work or it delays the delivery of important work. NEGLECTED WORK
  9. © 2019 Tasktop @dominicad Flow Distribution allocation (3) (1) (5)

    (5) WIP limit Context influences strategy If just deployed a big release, may want to allocate more capacity to fix risks & defects. If you continue to do more feature work, you can’t expect it won’t take away from doing risk work.
  10. © 2019 Tasktop @dominicad Flow Time – a measure of

    speed Yes, let’s do this! Flow Time: The duration from when work enters the value stream to its completion.
  11. © 2019 Tasktop @dominicad Dominica DeGrandis Unplanned Work: Interruptions that

    prevent you from finishing something or from stopping at a better breaking point. Unplanned Work is a time thief b/c unplanned work usurps planned work UNPLANNED WORK Unplanned Work: • Delays planned work • Steals your predictability The enemy of getting work done is not you're lack of talent - it's being interrupted.
  12. © 2019 Tasktop @dominicad Look at Flow time date Measuring

    Flow Time
  13. © 2019 Tasktop @dominicad “Be approximately right instead of exactly

    wrong”. ~John Tukey
  14. © 2019 Tasktop @dominicad Flow Velocity: A measure of throughput

    A decision to do one thing is a decision to delay something else.
  15. © 2019 Tasktop @dominicad https://itrevolution.com/book/the-cornerstone-for-winning/ https://www.youtube.com/watch?v=qav1y7G15JQ People have a finite

    amount of capacity
  16. © 2019 Tasktop @dominicad Look at Throughput Measuring Flow Velocity

    date
  17. © 2019 Tasktop @dominicad Flow Load: Amount of Work-in-Progress (WIP)

    Flow Load: All the partially completed work. All the work-in- progress (WIP) in the value stream
  18. © 2019 Tasktop @dominicad Dominica DeGrandis Too much WIP comes

    from too much Yes TOO MUCH WIP
  19. © 2019 Tasktop @dominicad • Design overall architecture of the

    web application. • Maintain quality and ensure responsiveness of applications. • Collaborate with the rest of the engineering team to design and launch new features. • Maintain code integrity and organization. • Experience working with graphic designers and converting designs to visual elements. • Understanding/ implementation of security and data protection. • High experience {{back-end programming languages: PHP, Python, Ruby, Java, .NET, JavaScript}} • Proficient experience using {{advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.}}. • Development experience for both mobile and desktop. • Understanding of server-side languages including {{such-as Jade, EJS, Jinja, etc.}}. • Experience with cloud message APIs and usage of push notifications. • Knowledge of code versioning tools {{such as Git, Mercurial or SVN}}. https://insights.stackoverflow.com/survey/2019 The Rise of the Full Stack Engineer
  20. © 2019 Tasktop @dominicad https://itrevolution.com/book/full-stack-teams-not-engineers/ DevOps is about enabling different

    teams to communicate and work better together, not eliminating the need for cross-team communication by merging teams or making one person responsible for everything.
  21. © 2019 Tasktop @dominicad WIP is a leading indicator •

    WIP is a leading indicator • The single most important factor that affects wait time is capacity utilization Why Work-in-Progress Matters
  22. © 2019 Tasktop @dominicad Flow Load: The WIP report

  23. © 2019 Tasktop @dominicad “If we have data, let’s look

    at data. If all we have are opinions, let’s go with mine.” - Jim Barksdale Be the voice of reason.
  24. © 2019 Tasktop @dominicad @dominicad Flow Efficiency: The percentage of

    time where work is in an active state vs. a wait state. Why Flow Efficiency - Expose wait time Benefit: Learn how much wait time exists in Value Stream to drive discussion to improve decisions on prioritization, capacity & utilization.
  25. © 2019 Tasktop @dominicad Dominica DeGrandis INVISIBLE DEPENDENCIES Where is

    the feature delivery bottleneck?
  26. © 2019 Tasktop @dominicad Where is my feature delivery bottleneck?

    Too few designers caused wait states on upstream UX work FLOW EFFICIENCY
  27. © 2019 Tasktop @dominicad @dominicad “If you measure anything, measure

    wait time.” UX design
  28. © 2019 Tasktop @dominicad Considerations

  29. © 2019 Tasktop @dominicad @dominicad A metric to gage safety

    Examples: • On my team, failure causes inquiry and not blame. • Our leadership is open to hearing bad news. • In my org, failures are learning opportunities and messengers are not punished. • People on our team trust one another @nicolefv https://www.youtube.com/watch?v=avauW5FAWCw promoters passives detractors Flow Safety: A measure of trust
  30. © 2019 Tasktop @dominicad Make tradeoffs visible: If one metric

    improves, what is the impact to other metrics? Define early warning signs: What signals to look for to recognize when one metric is over-optimized? When is it time to prioritize other metrics?
  31. © 2019 Tasktop @dominicad What we measure impacts people because

    people value what is measured.
  32. © 2019 Tasktop @dominicad TAKEAWAYS & BENEFITS • Flow metrics

    are .ed to business value • Flow metrics are based on outcomes • Flow metrics provide a feedback loop to improve decisions
  33. © 2019 Tasktop @dominicad IT can't be successful without business

    support and business people can’t support IT if ideas aren't framed in terms they understand. Involve your business people
  34. © 2019 Tasktop @dominicad § Flow Time – speed §

    Flow Distribution – work item types § Flow Velocity – throughput § Flow Efficiency – wait time ratio § Flow Load – WIP 5 Flow Metrics - focused on business outcomes
  35. © 2019 Tasktop @dominicad @dominicad How to Get started with

    Flow Metrics Start capturing 1 work item type in 1 VS and 1 flow metric Homework: Find 1 business leader & 1 IT leader and take steps toward alignment. It's up to you.
  36. Email: dominica@SendYourSlides.com Subject: flow To receive: • copy of this

    presentation deck • Full Stack Teams, Not Engineers • Flow 101 workshop info • Value Stream Canvas exercise • Tasktop tool integration video on ServiceNow & Jira • excerpts of Making Work Visible • Forrester report on Value Stream Mgmt
  37. Email: dominica@SendYourSlides.com Subject: flow To receive: • copy of this

    presentation deck • Full Stack Teams, Not Engineers • Flow 101 workshop info • Value Stream Canvas exercise • Tasktop tool integration video on ServiceNow & Jira • excerpts of Making Work Visible • Forrester report on Value Stream Mgmt