ParisWeb 2013: Learning to Love: Crash Course in Emotional UX Design

Human-computer interaction is awkward. This talk is all about making it less awkward by employing psychology tips and tricks behind emotional UX design.

Talk was given at Paris Web 2013, on the 10th October 2013.

Transcript

1. learning to love crash course in emotional design Paris Web, 10/10/13 Thursday, October 10, 13
2. teaching robots to love crash course in emotional design Paris Web, 10/10/13 Thursday, October 10, 13
3. how to play human emotions for fun and profit Paris Web, 10/10/13 Thursday, October 10, 13
4. @dotmariusz L Thursday, October 10, 13
5. Interaction & User Interface Designer Thursday, October 10, 13
6. First international conference Thursday, October 10, 13
7. I’m really bad at timing things. Thursday, October 10, 13
8. I don’t speak French (big fan though) Thursday, October 10, 13
9. @lifetrampapp L Thursday, October 10, 13
10. “Design is how it works.” Steve Jobs Thursday, October 10, 13
11. Thursday, October 10, 13
12. “Design is not just how it looks and feels like. Design is how it works.” Steve Jobs Thursday, October 10, 13
13. usable. Thursday, October 10, 13
14. edible. Thursday, October 10, 13
15. Thursday, October 10, 13
16. Thursday, October 10, 13
17. delightful. Thursday, October 10, 13
18. delightful. Thursday, October 10, 13
19. Thursday, October 10, 13
20. Donald Norman Thursday, October 10, 13
21. emotional design. Thursday, October 10, 13
22. all design is emotional. Thursday, October 10, 13
23. emotional economy. Thursday, October 10, 13
24. Antonio Damasio. Thursday, October 10, 13
25. people love beautiful things* Thursday, October 10, 13
26. *even if they don’t work. Thursday, October 10, 13
27. Philippe Starck Thursday, October 10, 13
28. *even more if they work well. Thursday, October 10, 13
29. “Before your application can create an emotional relationship with the user, it must get the basics right.” Aral Balkan (@aral) Thursday, October 10, 13
30. layers of emotions. Thursday, October 10, 13
31. visceral. Thursday, October 10, 13
32. first impressions. Thursday, October 10, 13
33. gut reactions. Thursday, October 10, 13
34. mostly visual. Thursday, October 10, 13
35. Thursday, October 10, 13
36. behavioral. Thursday, October 10, 13
37. function- oriented. Thursday, October 10, 13
38. human- centered. Thursday, October 10, 13
39. satisfying the needs. Thursday, October 10, 13
40. reflective. Thursday, October 10, 13
41. culture. Thursday, October 10, 13
42. status. Thursday, October 10, 13
43. layers of design. Thursday, October 10, 13
44. desirable. Thursday, October 10, 13
45. usable. Thursday, October 10, 13
46. useful. Thursday, October 10, 13
47. Thursday, October 10, 13
48. how to get there? Thursday, October 10, 13
49. claim your user experience. Thursday, October 10, 13
50. focus on people. Thursday, October 10, 13
51. solve their problems. Thursday, October 10, 13
52. delight. Thursday, October 10, 13
53. “Emotional attachment to products can encourage people not to discard a product.” Pieter Desmet Delft Institute of Positive Design Thursday, October 10, 13
54. humans are social animals. Thursday, October 10, 13
55. #iseefaces Thursday, October 10, 13
56. Thursday, October 10, 13
57. Thursday, October 10, 13
58. Thursday, October 10, 13
59. Thursday, October 10, 13
60. human- computer interaction Thursday, October 10, 13
61. Thursday, October 10, 13
62. Thursday, October 10, 13
63. human touch. Thursday, October 10, 13
64. personas. Thursday, October 10, 13
65. user personas. Thursday, October 10, 13
66. experience goals. Thursday, October 10, 13
67. end goals. Thursday, October 10, 13
68. life goals. Thursday, October 10, 13
69. scenarios & storyboards. Thursday, October 10, 13
70. brand persona. Thursday, October 10, 13
71. personality traits. Thursday, October 10, 13
72. “Personality invites empathy.” Aarron Walter, MailChimp (@aarron) Thursday, October 10, 13
73. dominant vs submissive Thursday, October 10, 13
74. friendly vs unfriendly Thursday, October 10, 13
75. voice & tone. Thursday, October 10, 13
76. color. Thursday, October 10, 13
77. typography. Thursday, October 10, 13
78. microcopy. Thursday, October 10, 13
79. "Trust is a gut feeling more than a rational process and visual design affects emotions in a very powerful way, perhaps more than any other stimuli" James Putorti, Mint.com Thursday, October 10, 13
80. how? Thursday, October 10, 13
81. Thursday, October 10, 13
82. use my name. Thursday, October 10, 13
83. Thursday, October 10, 13
84. smile. Thursday, October 10, 13
85. Thursday, October 10, 13
86. Thursday, October 10, 13
87. Thursday, October 10, 13
88. be honest. Thursday, October 10, 13
89. Thursday, October 10, 13
90. friendly errors. Thursday, October 10, 13
91. Thursday, October 10, 13
92. Thursday, October 10, 13
93. Thursday, October 10, 13
94. baby faces. Thursday, October 10, 13
95. baby face bias. Thursday, October 10, 13
96. be playful. Thursday, October 10, 13
97. Thursday, October 10, 13
98. start small. Thursday, October 10, 13
99. Thursday, October 10, 13
100. set the mood. Thursday, October 10, 13
101. @lifetrampapp L Thursday, October 10, 13
102. care about details. Thursday, October 10, 13
103. no-reply. Thursday, October 10, 13
104. tell a story. Thursday, October 10, 13
105. easter eggs. Thursday, October 10, 13
106. be familiar. Thursday, October 10, 13
107. Thursday, October 10, 13
108. microinteractions. Thursday, October 10, 13
109. read up on psychology. Thursday, October 10, 13
110. read up on cogsci. Thursday, October 10, 13
111. learn from others. Thursday, October 10, 13
112. Thursday, October 10, 13
113. thanks. @dotmariusz L Thursday, October 10, 13