Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Digital Future Design
Search
Fumiya Akasaka
October 29, 2023
Research
0
100
Digital Future Design
Presented at ServDes.2023, Rio de Janeiro, Brazil (July 12th, 2023)
Fumiya Akasaka
October 29, 2023
Tweet
Share
More Decks by Fumiya Akasaka
See All by Fumiya Akasaka
Values of LLs in RDI
fumiyaakasaka
0
26
Platform-level Living Lab Canvas
fumiyaakasaka
0
180
Consciously drifting
fumiyaakasaka
0
210
共創のための地域基盤としての非公式組織の形成 / Informal community as an infrastructure for co-creation
fumiyaakasaka
2
720
Infrastructuringsocial labs
fumiyaakasaka
0
140
超高齢社会における未来の暮らしとそれを支えるテクノロジーのデザイン / Designing future lives and supportive digital technologies in a super-aging society
fumiyaakasaka
0
190
OLLD2023参加報告会 / OLLD2023 Reporting Event
fumiyaakasaka
0
140
Other Decks in Research
See All in Research
数理最適化と機械学習の融合
mickey_kubo
16
9.2k
VectorLLM: Human-like Extraction of Structured Building Contours via Multimodal LLMs
satai
4
130
時系列データに対する解釈可能な 決定木クラスタリング
mickey_kubo
2
900
[輪講] SigLIP 2: Multilingual Vision-Language Encoders with Improved Semantic Understanding, Localization, and Dense Features
nk35jk
2
890
まずはここから:Overleaf共同執筆・CopilotでAIコーディング入門・Codespacesで独立環境
matsui_528
2
410
EarthSynth: Generating Informative Earth Observation with Diffusion Models
satai
3
190
Delta Airlines® Customer Care in the U.S.: How to Reach Them Now
bookingcomcustomersupportusa
0
110
SSII2025 [TS1] 光学・物理原理に基づく深層画像生成
ssii
PRO
4
4.1k
Generative Models 2025
takahashihiroshi
24
13k
Trust No Bot? Forging Confidence in AI for Software Engineering
tomzimmermann
1
260
MetaEarth: A Generative Foundation Model for Global-Scale Remote Sensing Image Generation
satai
3
110
CVPR2025論文紹介:Unboxed
murakawatakuya
0
140
Featured
See All Featured
The World Runs on Bad Software
bkeepers
PRO
70
11k
VelocityConf: Rendering Performance Case Studies
addyosmani
332
24k
Building an army of robots
kneath
306
46k
The Myth of the Modular Monolith - Day 2 Keynote - Rails World 2024
eileencodes
26
3k
[Rails World 2023 - Day 1 Closing Keynote] - The Magic of Rails
eileencodes
36
2.5k
Documentation Writing (for coders)
carmenintech
73
5k
Why You Should Never Use an ORM
jnunemaker
PRO
59
9.5k
We Have a Design System, Now What?
morganepeng
53
7.8k
Agile that works and the tools we love
rasmusluckow
329
21k
Git: the NoSQL Database
bkeepers
PRO
431
65k
Unsuck your backbone
ammeep
671
58k
The Art of Delivering Value - GDevCon NA Keynote
reverentgeek
15
1.6k
Transcript
Digital Future Design: Designing Digital Service Systems based on Future
Visions Fumiya Akasaka, National Institute of Advanced Industrial Science and Technology (AIST), Japan,
[email protected]
Yuya Mitake, The University of Tokyo, Japan,
[email protected]
Kentaro Watanabe, AIST, Japan,
[email protected]
1 Yuri Nishikawa, AIST, Japan,
[email protected]
Jun Ozawa, AIST, Japan,
[email protected]
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Background
• Focus on “social innovation” (e.g., Manzini 14; Mulgan+ 07) ◦ Design for social innovation is required to achieve the sustainable society • “Digital tech” in service systems (e.g., Pekkala&Spohrer 19) ◦ Integrating advanced digital technologies with services is becoming important to increase the value and competitiveness ◦ Digital service also provide opportunities to address complex social issues • Smart city ◦ It originally aimed to overcome (urban) social issues using digital tech and services ◦ However, there are many criticisms on its technocentric approach that lacks a human-centered and social perspectives (Andreani+ 19) © 2023 AIST 2
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil SD
focusing on “social” & “digital” aspects • Design for social transformation ◦ Transition Design (Irwin 18): design approach to achieve social transformation toward a desirable future. Stakeholders are involved in future visioning and the long-term interventions ◦ Transformative SD (Sangiorgi 11), SD for social innovation (Yang&Sung 16): a participatory action research to implement the transformative interventions for achieving social change • Service System + Digital tech ◦ New system concepts: Smart service system (Lim&Maglio 18), Smart PSS (Valencia+ 15), Digital service system (Watanabe+ 20) ◦ Design methods: Developed mainly in Sys. Eng. and PSS research arena (e.g., Halstenberg+ 19; Li&Lu 21; Tsunetomo+ 22) Research gap: These two approaches, design for social transformation and DSS design, have been dealt with separately and rarely intersected, although they are key to social innovation © 2023 AIST 3
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Objective
and research approach • Approach: Design Research Methodology (Blessing&Chakrabarti 09) 1. Develop a design method: “Digital Future Design Method” to support the creation of the DSSs for realizing the social transformation to a desirable future vision 2. Apply the method to a design practice: the design of next-generation smart mobility services in the Kashiwa-no-ha Smart City in Japan 3. Reflect the application results: discussion on the usefulness and limitation of the proposed method based on the application results © 2023 AIST 4 Objective of this study is… To develop a new design method that integrates the social transformation approach with the DSS design approach
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Digital
Future Design Method (DFDM) © 2023 AIST 5 Designed from the comprehensive perspectives of the socio cyber-physical- system (Rijswijk+ 21) <Core principle> DFDM begins with visioning the desirable future society, and then embodies the DSS concepts. Digital Social Physical Collaborative Design Design Models Refer Support Designed with collaborative approach supported by several design models
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Proposed
design process and models © 2023 AIST 6 Detailed design, Prototyping, Experiments, etc. Step1: Multi-perspective context analysis Collaborative Model-based Step2: Future visioning Collaborative Model-based Step3: Vision-based concept design Collaborative Model-based Digital Future Hexagon for the analysis of Socio-CPS context Future Life Snapshots for ideating ang analyzing possible future life scenes Vision-Life- Function Model to structure the relations between vision, life scenes, and DSS functions
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Application
case • A project to design next-generation smart mobility services (MaaS) in the Kashiwa-no- ha Smart City (incl. Level-4 automated buses, various personal mobility vehicles, etc) • How to design future mobility services in relation to various components such as user values, urban resources, vision, and other domain services ? © 2023 AIST 7 Restaur ant Shopping center Street Mobility data City vision Mobility vehicles Automated bus Personal mobility vehicle Kashiwa-no-ha smart city Users
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Social
Physi cal Digi tal Step1: Multi-perspective Context Analysis • DFDM begins with Digital Future Hexagon, a multi-perspective context analysis based on the socio- CPS domains: (social, physical and digital) before future visioning and DSS concept generation © 2023 AIST 8 Life with various shared mobilities to allow comfortable transportation without private cars Walkable city Comfortable city life without a private cars Shopping/resta urant services Shopping center Personal mobility vehicles Eco-friendly transportation Mobility reservation Mobility management system Personal mobility availability Personal mobility occupancy data
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Step2:
Future visioning © 2023 AIST 9 • Images of desirable future society (future life snapshot) are envisioned based on the hexagon; then, the snapshots are summarized to created a future vision. Ideating the future life snapshots Integrating to create a future vision 1 2
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Step3:
Vision-based concept design © 2023 AIST 10 • Designers explore and describe DSS concept (as a set of key functions) Vision Life DSS Functions Abstract Concrete Zig-zag thinking
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Findings
• Usefulness ◦ DFDM is useful for the integrated design of two systems that have different levels of abstraction: future vision and DSSs ◦ The hexagon’s six perspectives provide “constraints” and “clues” in DSS idea generation -> effective in supporting creative thinking to explore new opportunities ◦ The design models was useful in supporting co-creation by visualizing and managing the results of workshops and discussions • Limitations ◦ This study only covers the early phases (i.e., the conceptual design) ◦ We need to apply it to other cases for verifying general usefulness © 2023 AIST 11
ServDes2023 | 11th-14th, July, 2023. Rio de Janeiro, Brazil Concluding
summary • We propose the DFDM, a novel design method that supports the designing of DSSs for realizing the social transformation to a desirable future ◦ Design models (Digital future hexagon, VLF diagram) and design processes • The method was applied to a case of smart mobility service design • We found the method is effective in … ◦ Supporting integrated thinking of different levels of abstraction: future vision and DSSs ◦ Providing stimulus (constraints and clues) in DSS idea generation ◦ Supporting co-creation activities by visualizing and managing the results of workshops and discussions • Future works will include … ◦ Development of additional method for designing more detailed DSS architecture ◦ Application to other domain cases © 2023 AIST 12
Thank you !! / Obrigado !! Do not hesitate to
contact me at: 13 fumiya.akasaka [at] aist.go.jp https://www.fumiyaakasaka.com/ https://www.facebook.com/fumiya.akasaka