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Planning for the Unpredictable

Planning for the Unpredictable

Our newfound approach to lean web operations

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Jochen Lillich
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September 27, 2017
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  1. We run your websites. You run your business. Lean Web

    Operations —
 Planning for the Unpredictable Jochen Lillich
  2. We run your websites. You run your business. Who needs

    project management?
  3. We run your websites. You run your business. “Not us.”

  4. https://flic.kr/p/4dMyx

  5. https://flic.kr/p/5SBgQi

  6. We run your websites. You run your business. #fail lack

    of focus
  7. We run your websites. You run your business. Marten Mickos

    “The success of a CEO is measured by the results delivered.”
  8. We run your websites. You run your business.

  9. We run your websites. You run your business. My favourite

    DevOps book Read it.
  10. We run your websites. You run your business. What had

    to change • Team members taking on too much work • Know-how ➡ bottleneck • Unplanned work disrupting flow • Not enough visibility of WIP • No clear way of deciding what tasks we'd tackle next
  11. We run your websites. You run your business. What we

    needed • A method for visualising and limiting our Work In Progress (WIP) • A way to easily prioritise both business projects and internal initiatives • An approach to limit the impact of unplanned work on the flow of our work
  12. We run your websites. You run your business. Visualising WIP

    with Kanban
  13. We run your websites. You run your business. The RICE

    formula priority = R x I x C - E
  14. We run your websites. You run your business. Ranking criteria

    • Relevance: Why should we do it? • Impact: How big is its effect? • Confidence: How much have you thought it through? • Effort: What will it cost us?
  15. We run your websites. You run your business. Relevance •

    5: business-critical • 4: eliminates high risk • 3: creates new opportunity • 2: eliminates medium risk • 1: improves efficiency
  16. We run your websites. You run your business. Impact •

    3: fundamental • 2: major • 1: incremental
  17. We run your websites. You run your business. Confidence •

    100%: full confidence • 80%: high confidence • 50%: low confidence
  18. We run your websites. You run your business. Reining in

    unplanned work • Support requests • Customer orders • Incidents • Security updates
  19. We run your websites. You run your business. The Libero

  20. We run your websites. You run your business. Results •

    Consistent response times • Increased project velocity • Easy project selection • Improved team morale • Positive customer feedback
  21. We run your websites. You run your business. Stop starting.

    Start finishing.
  22. We run your websites. You run your business. Please take

    a minute for some feedback! www.freistilbox.com/drupalcon