plan • Set aside periods of time to do specific types of activity • Educate others to know when you will be available • Be specific and clear about time agreements • You will be interrupted. Take control. • Beware the number of 'monkeys' you are collecting • Put time into what you can change and influence, not what you can't • Be realistic about how long activities will take • Allow regular breaks to recharge your batteries and restore your focus
of the situation and its effects • Keep control over emotionally loaded behaviour • Listen without interrupting • Understand what's behind the story, what's not being said • Focus on what needs to be different and can change • Aim at workable solutions for both sides
awareness antennae on high alert • Accept that different people move through the change process at different paces • Provide coaching in any areas where individuals may find it difficult to cope • Provide an outlet for negative feelings • Recognise and reward short-term success • Identify best practice that your people will value as representing meaningful success • Make tough choices • Model positive attitudes and behaviour
What is my perception of their feedback? Performance disruption How is my performance affected in the situation? Internal reaction What do I think and feel as I approach certain situations? Negative Belief I can't... I'm no good at... It's difﬁcult for me...
"Stronger: Develop the Resilience You Need to Succeed" by George Everly Jr., Douglas Strouse, et al. • "Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency" by Tom de Marco • "Nonviolent Communication: A Language of Life" by Marshall B. Rosenberg • "Stoicism and the Art of Happiness" by Donald Robertson