Resilient Systems Require Resilient People

Building resilient systems is what we do and we do it well, but how much time do we spend working on our own personal resilience? In the ever changing world of technology, how do we ensure we are flexible, adaptable and resilient in the face of challenges and setbacks?

In this talk we’ll look at ways in which we can improve the resilience of our organisations, our teams and ourselves. Because if your team isn’t ready for change, your platform isn’t either.

This talk was originally given at ConfigMgmtCamp in Gent Feb 2017 and was updated for DevOpsDays Amsterdam June 2017.

Transcript

1. #DevOpsDays @HannahFoxwell RESILIENT SYSTEMS REQUIRE RESILIENT PEOPLE @HANNAHFOXWELL PRODUCT MANAGER @SERVERDENSITY
2. #DevOpsDays @HannahFoxwell YOU ARE NOT IMMUTABLE. YOU ARE NOT HIGHLY AVAILABLE. YOU ARE EPHEMERAL. - OLIVER WOOD
3. @HannahFoxwell #DevOpsDays #HUMANOPS
4. #DevOpsDays @HannahFoxwell THE WELLBEING OF HUMAN OPERATORS IMPACTS THE RELIABILITY OF SYSTEMS
5. #DevOpsDays @HannahFoxwell RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES
6. @HannahFoxwell #DevOpsDays PEOPLE ARE MORE DIFFICULT TO WORK WITH THAN MACHINES. AND WHEN YOU BREAK A PERSON, HE CAN’T BE FIXED. RICK RIORDAN THE BATTLE OF THE LABYRINTH
7. #DevOpsDays @HannahFoxwell CHANGE IS INEVITABLE. PROGRESS IS OPTIONAL. - TONY ROBBINS
8. #DevOpsDays @HannahFoxwell YOU ARE UPGRADING YOUR TECHNOLOGY, AND YOU’VE NOT UPGRADED YOURSELF! - ERIC THOMAS
9. @HannahFoxwell #DevOpsDays I THOUGHT I COULD FIX EVERYTHING WITH ENGINEERING - TEMPLE GRANDIN
10. #DevOpsDays @HannahFoxwell THE ONLY THING THAT’S CONSTANT IS CHANGE
11. #DevOpsDays @HannahFoxwell BEWARE THE WELL OF DESPAIR
12. @HannahFoxwell #DevOpsDays TIME MOTIVATION UNINFORMED OPTIMISM INFORMED PESSIMISM HOPEFUL REALISM REWARDING COMPLETION THE WELL OF DESPAIR THE EMOTIONAL CYCLE OF CHANGE SOURCE: ADAPTATION OF KUBLER-ROSS MODEL
13. #DevOpsDays @HannahFoxwell TIME MOTIVATION THE EMOTIONAL CYCLE OF CHANGE(S)
14. #DevOpsDays @HannahFoxwell TIME RATE OF CHANGE WHY DOES THIS FEEL SO HARD? TECHNOLOGY ADVANCEMENT HUMAN ADAPTABILITY WE ARE HERE LEARNING FASTER & GOVERNING SMARTER SOURCE: THOMAS FRIEDMAN THANK YOU FOR BEING LATE
15. @HannahFoxwell #DevOpsDays RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES
16. #DevOpsDays @HannahFoxwell TIME MOTIVATION RESILIENCE CAN BE IMPROVED
17. #DevOpsDays @HannahFoxwell RESILIENCE IS NOT A TRAIT THAT EITHER PEOPLE HAVE OR DO NOT HAVE. IT INVOLVES BEHAVIOURS, THOUGHTS AND ACTIONS THAT CAN BE LEARNED AND DEVELOPED IN ANYONE. - AMERICAN PSYCHOLOGICAL ASSOCIATION
18. #DevOpsDays @HannahFoxwell PROTECTIVE FACTORS: ELEMENTS OF AN INDIVIDUAL’S ENVIRONMENT, BACKGROUND OR PERSONALITY THAT ENABLE SUCCESS DESPITE CHALLENGES FACED NORMAN GARMEZY DEVELOPMENTAL PSYCHOLOGIST
19. @HannahFoxwell #DevOpsDays EXTERNAL LOCUS OF CONTROL OUTCOMES ARE OUTSIDE OF YOUR CONTROL – DETERMINDED BY “FATE” AND INDEPENDENT OF YOUR HARD WORK OR DECISIONS OUTCOMES ARE WITHIN YOUR CONTROL – DETERMINED BY YOUR HARD WORK, ATTRUBUTES AND DECISIONS “THIS IS IMPOSSIBLE.” “THIS FEELS IMPOSSIBLE RIGHT NOW, SO I’LL TAKE SOME STEPS TO UNDERSTAND IT BETTER.” INTERNAL LOCUS OF CONTROL
20. #DevOpsDays @HannahFoxwell TRUST AND AUTONOMY INTERNAL LOCUS OF CONTROL RESILIENCE COMMAND AND CONTROL EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR CULTURE
21. #DevOpsDays @HannahFoxwell LOOSELY COUPLED / MICRO-SERVICES INTERNAL LOCUS OF CONTROL RESILIENCE HIGHLY DEPENDENT / MONOLITHIC EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR TECH
22. #DevOpsDays @HannahFoxwell CONTINUOUS DELIVERY PIPELINE INTERNAL LOCUS OF CONTROL RESILIENCE LARGE HIGH IMPACT RELEASES EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR TOOLS
23. @HannahFoxwell #DevOpsDays IN THE CONTEXT OF EXPOSURE TO SIGNIFICANT ADVERSITY, RESILIENCE IS BOTH THE CAPACITY OF INDIVIDUALS TO NAVIGATE THEIR WAY TO THE PSYCHOLOGICAL, SOCIAL, CULTURAL AND PHYSICAL RESOURCES THAT SUSTAIN THEIR WELL-BEING, AND THEIR CAPACITY INDIVIDUALLY AND COLLECTIVELY TO NEGOTIATE FOR THESE RESOURCES TO BE PROVIDED IN CULTURALLY MEANINGFUL WAYS - RESILIENCERESEARCH.ORG
24. #DevOpsDays @HannahFoxwell WHEN FACED WITH A CHALLENGE CAN I NAVIGATE MY WAY TOWARDS A SOLUTION?
25. #DevOpsDays @HannahFoxwell WHAT ELSE CAN I DO TO IMPROVE RESILIENCE?
26. #DevOpsDays @HannahFoxwell CARING, LISTENING AND SUPPORTING RELATIONSHIPS
27. #DevOpsDays @HannahFoxwell RESILIENT TEAMS • SUPPORT EACH OTHER • TRUST PEOPLE AND GIVE THEM AUTONOMY • PROVIDE A SENSE OF PURPOSE • FOCUS ON THE OPPORTUNITY • PROVIDE CONSTRUCTIVE FEEDBACK • DEVELOP COACHING SKILLS • BE OPTIMISTIC AND CONFIDENT IN THE FACE OF SETBACKS • BUILD A COMMUNITY
28. #DevOpsDays @HannahFoxwell YOUR RESILIENCE • TAKE BREAKS • OBSERVE YOUR THOUGHTS • LOOK AFTER YOUR HEALTH • TALK ABOUT IT!
29. #DevOpsDays @HannahFoxwell IF IT DOESN’T CHALLENGE YOU, IT WON’T CHANGE YOU
30. #DevOpsDays @HannahFoxwell THE WELLBEING OF HUMAN OPERATORS IMPACTS THE RELIABILITY OF SYSTEMS - HUMANOPS.COM