Resilient Systems Require Resilient People

Config Management Camp 2017

Abstract: Building resilient systems is what we do and we do it well, but how much time do we spend working on our own personal resilience? In the ever changing world of technology, how do we ensure we are flexible, adaptable and resilient in the face of challenges and setbacks? In this talk we’ll look at ways in which we can improve the resilience of our organisations, our teams and ourselves. Because if your team isn’t ready for change, your platform isn’t either.

Transcript

1. @cfgmgmtcamp @HannahFoxwell RESILIENT SYSTEMS REQUIRE RESILIENT PEOPLE @HANNAHFOXWELL PRODUCT MANAGER @SERVERDENSITY
2. @HannahFoxwell @cfgmgmtcamp RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES
3. @cfgmgmtcamp @HannahFoxwell “YOU ARE NOT IMMUTABLE. YOU ARE NOT HIGHLY AVAILABLE. YOU ARE EPHEMERAL.” - OLIVER WOOD
4. @cfgmgmtcamp @HannahFoxwell “PEOPLE ARE MORE DIFFICULT TO WORK WITH THAN MACHINES. AND WHEN YOU BREAK A PERSON, HE CAN’T BE FIXED.” RICK RIORDAN THE BATTLE OF THE LABYRINTH
5. @HannahFoxwell @cfgmgmtcamp “CHANGE IS INEVITABLE. PROGRESS IS OPTIONAL.” - TONY ROBBINS
6. @cfgmgmtcamp @HannahFoxwell ONE DOES NOT SIMPLY UPGRADE A HUMAN
7. @cfgmgmtcamp @HannahFoxwell “I THOUGHT I COULD FIX EVERYTHING WITH ENGINEERING” - TEMPLE GRANDIN
8. @cfgmgmtcamp @HannahFoxwell CONTINUOUS DELIVERY OUTSOURCING AGILE TDD BDD SOA AUTOMATION CLOUD CONTAINERS DEVOPS OFFSHORING DIGITAL
9. @HannahFoxwell @cfgmgmtcamp THE ONLY THING THAT’S CONSTANT IS CHANGE
10. @cfgmgmtcamp @HannahFoxwell BEWARE THE WELL OF DESPAIR
11. @HannahFoxwell @cfgmgmtcamp TIME MOTIVATION UNINFORMED OPTIMISM INFORMED PESSIMISM HOPEFUL REALISM REWARDING COMPLETION THE WELL OF DESPAIR THE EMOTIONAL CYCLE OF CHANGE
12. @cfgmgmtcamp @HannahFoxwell TIME MOTIVATION THE EMOTIONAL CYCLE OF CHANGE(S)
13. @cfgmgmtcamp @HannahFoxwell RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES
14. @HannahFoxwell @cfgmgmtcamp TIME MOTIVATION RESILIENCE CAN BE IMPROVED
15. @cfgmgmtcamp @HannahFoxwell RESILIENCE IS NOT A TRAIT THAT EITHER PEOPLE HAVE OR DO NOT HAVE. IT INVOLVES BEHAVIOURS, THOUGHTS AND ACTIONS THAT CAN BE LEARNED AND DEVELOPED IN ANYONE. - AMERICAN PSYCHOLOGICAL ASSOCIATION
16. @cfgmgmtcamp @HannahFoxwell PROTECTIVE FACTORS: ELEMENTS OF AN INDIVIDUAL’S ENVIRONMENT, BACKGROUND OR PERSONALITY THAT ENABLE SUCCESS DESPITE CHALLENGES FACED
17. @HannahFoxwell @cfgmgmtcamp EXTERNAL LOCUS OF CONTROL OUTCOMES ARE OUTSIDE OF YOUR CONTROL – DETERMINDED BY “FATE” AND INDEPENDENT OF YOUR HARD WORK OR DECISIONS OUTCOMES ARE WITHIN YOUR CONTROL – DETERMINED BY YOUR HARD WORK, ATTRUBUTES AND DECISIONS “THIS IS IMPOSSIBLE.” “THIS FEELS IMPOSSIBLE RIGHT NOW, SO I’LL TAKE SOME STEPS TO UNDERSTAND IT BETTER.” INTERNAL LOCUS OF CONTROL
18. @cfgmgmtcamp @HannahFoxwell CONTAINERS WILL NOT FIX YOUR BROKEN CULTURE - BRIDGET KROMHOUT
19. @cfgmgmtcamp @HannahFoxwell TRUST AND AUTONOMY INTERNAL LOCUS OF CONTROL RESILIENCE TOP DOWN MANAGEMENT EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR CULTURE
20. @HannahFoxwell @cfgmgmtcamp WHAT ELSE CAN I DO TO IMPROVE RESILIENCE?
21. @cfgmgmtcamp @HannahFoxwell CARING, LISTENING AND SUPPORTING • YOUR TEAM • YOUR PEERS • YOUR MANAGER • YOUR COMMUNITY • YOUR FAMILY • YOUR FRIENDS
22. @cfgmgmtcamp @HannahFoxwell RESILIENT TEAMS • SUPPORT EACH OTHER • TRUST PEOPLE AND GIVE THEM AUTONOMY • PROVIDE A SENSE OF PURPOSE • FOCUS ON THE OPPORTUNITY • BE OPTIMISTIC AND CONFIDENT IN THE FACE OF SETBACKS • BUILD A COMMUNITY
23. @cfgmgmtcamp @HannahFoxwell YOUR RESILIENCE • PRACTICE MINDFUL MEDITATION • TAKE BREAKS • OBSERVE YOUR THOUGHTS • LOOK AFTER YOUR HEALTH • TALK ABOUT IT!
24. @cfgmgmtcamp @HannahFoxwell THE WELLBEING OF HUMAN OPERATORS IMPACTS THE RELIABILITY OF SYSTEMS - HUMANOPS.ORG