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Tech is Easy. Humans are Hard - DevOpsDays Zuri...

Hannah Foxwell
May 04, 2017
160

Tech is Easy. Humans are Hard - DevOpsDays Zurich 2017

DevOpsDays Zurich 2017 - Day 1 Keynote

The health of your culture is a product of the ideas, beliefs and behaviour of your human colleagues. The health of your platform includes the health of the humans that build and support it.

In this talk Hannah will discuss the very human aspects of DevOps and why we need to take a more Human approach to DevOps transformation.

Hannah Foxwell

May 04, 2017
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Transcript

  1. @HannahFoxwell #DevOpsDaysZH THE FOUR PILLARS OF EFFECTIVE DEVOPS: COLLABORATION AFFINITY

    TOOLS SCALING EFFECTIVE DEVOPS JENNIFER DAVIS & KATHERINE DANIELS
  2. @HannahFoxwell #DevOpsDaysZH THE FOUR PILLARS OF EFFECTIVE DEVOPS: COLLABORATION AFFINITY

    TOOLS SCALING EFFECTIVE DEVOPS JENNIFER DAVIS & KATHERINE DANIELS HUMAN “STUFF”
  3. @HannahFoxwell #DevOpsDaysZH DEVOPS ASTONISHINGLY ENABLES US TO SIMULTANEOUSLY IMPROVE ORGANISATIONAL

    PERFORMANCE, ACHIEVE THE GOALS OF ALL THE VARIOUS FUNCTIONAL TECHNOLOGY ROLES, AND IMPROVE THE HUMAN CONDITION. DEVOPS HANDBOOK GENE KIM, JEZ HUMBLE, PATRICK DEBOIS & JOHN WILLIS
  4. @HannahFoxwell #DevOpsDaysZH DEVOPS ASTONISHINGLY ENABLES US TO SIMULTANEOUSLY IMPROVE ORGANISATIONAL

    PERFORMANCE, ACHIEVE THE GOALS OF ALL THE VARIOUS FUNCTIONAL TECHNOLOGY ROLES, AND IMPROVE THE HUMAN CONDITION. DEVOPS HANDBOOK GENE KIM, JEZ HUMBLE, PATRICK DEBOIS & JOHN WILLIS
  5. @HannahFoxwell #DevOpsDaysZH Culture determines what is acceptable or unacceptable, important

    or unimportant, right or wrong, workable or unworkable. It encompasses all learned and shared, explicit or tacit, assumptions, beliefs, knowledge, norms, and values, as well as attitudes, behavior, dress and language. - businessdictionary.com
  6. @HannahFoxwell #DevOpsDaysZH DEVELOPERS DON’T CARE ABOUT PRODUCTION OPS DON’T CARE

    ABOUT SHIPPING NEW FEATURES NO ONE CARES ABOUT SECURITY
  7. @HannahFoxwell #DevOpsDaysZH TIME MOTIVATION UNINFORMED OPTIMISM INFORMED PESSIMISM HOPEFUL REALISM

    REWARDING COMPLETION THE WELL OF DESPAIR THE EMOTIONAL CYCLE OF CHANGE SOURCE: ADAPTATION OF KUBLER-ROSS MODEL
  8. @HannahFoxwell #DevOpsDaysZH TIME RATE OF CHANGE WHY DOES THIS FEEL

    SO HARD? TECHNOLOGY ADVANCEMENT HUMAN ADAPTABILITY WE ARE HERE LEARNING FASTER & GOVERNING SMARTER SOURCE: THOMAS FRIEDMAN THANK YOU FOR BEING LATE
  9. @HannahFoxwell #DevOpsDaysZH TEAM PSYCHOLOGICAL SAFETY TEAM LEARNING BEHAVIOURS TEAM PERFORMANCE

    SOURCE: AMY EDMONSON PSYCHOLOGICAL SAFETY AND LEARNING BEHAVIOUR IN WORK TEAMS THE SHARED BELIEF THAT THE TEAM IS SAFE FOR INTERPERSONAL RISK TAKING
  10. @HannahFoxwell #DevOpsDaysZH TRUST BEGETS TRUST. IF YOU TRUST PEOPLE, YOU

    MAKE THEM MORE TRUSTWORTHY - ERNEST FEHR UNIVERSITY OF ZURICH
  11. @HannahFoxwell #DevOpsDaysZH COPING WITH STRESS, REGULATING NEGATIVE AFFECT, AND RESISTING

    TEMPTATIONS REQUIRE SELF CONTROL, AND AFTER SUCH SELF CONTROL EFFORTS, SUBSEQUENT ATTEMPTS AT SELF CONTROL ARE MORE LIKELY TO FAIL - ROY BAUMEISTER & MARK MURAVEN SOURCE: SELF-REGULATION AND DEPLETION OF LIMITED RESOURCES: DOES SELF CONTROL RESEMBLE A MUSCLE? AMERICAN PHSYCHOLOGICAL ASSOCIATION
  12. @HannahFoxwell #DevOpsDaysZH 1. YOU HELP CREATE CULTURE 2. BLAME IS

    BARRIER TO CHANGE 3. TRUST IS SOMETHING YOU DO 4. TECH CAN REMOVE STRESS
  13. @HannahFoxwell #DevOpsDaysZH THANK YOU! TALK TO ME ABOUT: • HUMANOPS

    • DEVOPSDAYS LONDON • MAKING LIFE ON-CALL SUCK LESS