私の考える Startup Geeks

https://startupgeeks.connpass.com/event/24126/
での登壇資料です。

Transcript

1. ࢲͷߟ͑Δ “Startup Geeks”
   2016/2/8
   selfree, llc
   @kimihom
   

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2. ࣗݾ঺հ
   

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3. ຊؒ ߖ੒ @kimihom
   ϘΫίί ӡӦऀ
   http://www.bokukoko.info/
   CTO at selfree,llc
   Ruby on Rails, AWS, Heroku, Android, iOS
   TwilioJP-UG ϝϯόʔ
   

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4. ษڧձͷ͓஌Βͤ
   2/26(ۚ) KDDI@࢛π୩
   IP ϝοηʔδϯάษڧձ
   https://twiliojp-ug.doorkeeper.jp/events/38061
   

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5. ࢲͷߟ͑Δ “Startup Geeks”
   

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6. Startup Geeks ͳΒɺ
   αʔϏε੒ޭͷͨΊʹԿͰ΋΍ΔΑͶʂ
   લఏͱͳΔߟ͑
   

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7. ΤϯδχΞͷ࢓ࣄ഑෼
   
   ϩʔϯνલ ϩʔϯνޙ
   
   
   
   
   
   
   ιϑτ΢ΣΞ։ൃ
   ΧελϚʔαϙʔτ
   αʔϏεӡ༻
   Ӧۀ
   ࠾༻
   ࡶ༻
   

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8. Startup Geeks ʹΑΔ
   “ΧελϚʔαϙʔτ”
   

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9. ૑ۀॳظɺ಄ʹৗʹ ϔουηοτΛ෇͚͍ͯΔͷΛԿ౓΋
   ݟͨɻ൴͸ϊϯετοϓͰΧελϚʔαϙʔτͷి࿩ΛऔΓ
   ଓ͚͍ͯͨΜͩɻ
   http://www.slideshare.net/takaumada/startup-customer-success-support
   ࠓ·Ͱ΋ΒͬͨதͰ࠷ߴͷΞυόΠε͸ɺYίϯϏωʔλͰ
   ϙʔϧɾάϥϋϜ͔ΒڭΘͬͨʮԿඦສਓͷਓʹ·͊·͊ͩ
   ͱࢥͬͯ࢖ΘΕΔΑΓ΋ɺඦਓͷਓʹѪ͞ΕΔ͜ͱͩʯ
   Joe Gebbia
   co-founder of Airbnb
   

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10. ސ٬ຬ଍౓ͷ࠷΋ߴ͍ ”ి࿩૭ޱ” Λͳͥઃ͚ͳ͍ʁ
    https://d16cvnquvjw7pr.cloudfront.net/international-sites/ja/whitepaper/
    Zendesk_Benchmark_2013Q3_JA.pdf
    

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11. selfree Ͱ͸ࣾһશһ͕ి࿩&ϝʔϧαϙʔτ
    

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12. Startup ͷͨΊͷϓνίʔϧηϯλʔΛ5෼Ͱߏங
    -> ϒϥ΢βͰಈ࡞ (ి࿩ػɾి࿩ճઢෆཁ)
    ࣗಈి࿩Ԡ౴(IVR) Ͱ୲౰ৼΓ෼͚
    ֎෦αʔϏε࿈ܞͰސ٬৘ใ΍௨࿩಺༰Λڞ༗
    ݄ʑ1,800ԁʙಋೖՄೳ (ແྉτϥΠΞϧ༗)
    https://www.callconnect.jp/
    ɹ
    ϔ
    ο
    υ
    η
    ο
    τ
    ϓ
    Ϩ
    θ
    ϯ
    τ
    த
    ɹ
    

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13. ࢲͷߟ͑Δ Startup Geeks
    | |
    αϙʔτͷͰ͖ΔΤϯδχΞʂ
    Ϣʔβʔͷ੠Λฉ͘ΤϯδχΞʂ
    

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14. Thanks.
    

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