C. Todd Lombardo
March 17, 2017
260

SINE Virtual Design Sprint Workshop Day 2

March 17, 2017

Transcript

1. Day 2

2. Agenda

3. Phase 3: Converge

4. GET STARTED
Review Agenda and Rules
Diverge Recap
\$100 Test
Assumptions Table
SKETCHING
Sketching - I
Ritual Dissent
Team Sketching – II
WRAP-UP
Daily Retrospective
Agenda: Converge

5. Assumption Ranking

6. \$ \$
\$
\$
\$
\$
\$
\$
\$
\$ VOTE ASSUMPTIONS
Stack rank and identify your most critical assumptions
Assumption Ranking - 100€ Test
PURPOSE
1. Line up your assumptions on the wall
2. Each team member invests their € in whichever assumptions
they believe are the most critical
3. Tally the results and rearrange the assumptions from highest
value to lowest value.
4. Mark those that received no investments and remove them
INSTRUCTIONS

7. to deﬁne how your team will test critical assumptions during the
Test phase
Assumption Matching
PURPOSE OUTPUT
1. Complete columns for the following topics to the right of the
assumptions (top ﬁve)
2. TEST BY - how you will test to determine if the assumption is
valid or not
3. VALID IF - criteria that determines if the assumption is valid
4. Match your storyboards to the assumptions by placing them to
the left of the assumptions
INSTRUCTIONS
\$ \$
\$
\$
\$
\$
\$
\$
\$
\$ VOTE ASSUMPTIONS TEST BY VALID IF
IDEA - PERSONA
description description
description description
#MIDDLE
description description
description description
#END
description description
description description
#BEGINNING
STORYBOARD
IDEA - PERSONA
description description
description description
#MIDDLE
description description
description description
#END
description description
description description
#BEGINNING
IDEA - PERSONA
description description
description description
#MIDDLE
description description
description description
#END
description description
description description
#BEGINNING

8. Assumption Test by …? Valid if…?
Storyboard

9. to visualize individual interpretations of possible solutions
Individual Sketching
PURPOSE OUTPUT
1. Either on the whiteboard or on large post-its, draw a picture of
what your version of a possible solution looks like
2. The goal is that others will understand your solution without
too much explanation so don’t shy away from providing detail
and context
INSTRUCTIONS
NOW you get to wireframe. Finally!

10. Sketching
1. One assumption “row” / 2or 3 people
2. Sketch out the prototype to validate that speciﬁc assumption
3. Use storyboards as input and guide

11. Get rapid feedback on your sketches
Ritual Dissent
PURPOSE
1. The creating team presents their sketch in 60 seconds to the group
2. They place the sketch on the table and then turn around
3. The group then verbalizes why that sketch is TERRIBLE (Negative feedback only)
4. The creating team can only take notes and say “Thank you”
5. After 5 minutes, the dissent should be ﬁnished and the creating team makes a revision
INSTRUCTIONS

1. Rank Assumptions - (¥ € \$..)
2. Validation Table: Test by… then Valid if…
3. Match Storyboards to Rows of assumptions
4. Sketch out more detailed prototypes per row
5. Ritual Dissent
6. Final Prototype Sketch

13. ○ Short Break (10m)
○ Rank Assumptions with \$100 test (15m)
○ Test by… and Valid if for top TWO assumptions (10m)
○ Match Storyboards (10m)
○ Draw a Prototype sketch/schematic for top assumption (15m)
BOARDTHING!

14. Phase 4: Prototype

15. PROTOTYPING
Build!
Team Review
TEST PLANNING
Conﬁrm Interviews
Question Formulation
Practice Interview
WRAP-UP
Daily Retrospective
Agenda: Build

16. to develop an interview script
Question Formulation
PURPOSE OUTPUT
1. On your own, write down questions that relate to your prototype and your
critical assumptions
2. Sort and place questions into one of three columns:
○ PRE-PROTO - to understand testers’ current habits and pain points
○ ACTIONS - tasks you want the user to attempt to complete
○ POST-PROTO - to understand testers’ impression and applicability of the
prototype
3. As a group, review, group similar, and rewrite questions so there are no more
than 3 tasks and 10 questions (total)
INSTRUCTIONS
PRE-
PROTO
ACTIONS POST-PROTO

17. Tools

18. Types of Prototypes
PHYSICAL DIGITAL SERVICE
Interactive model
Lanscape model
Experience diorama

19. photo credit: Field Innovation Team

20. Types of Prototypes
PHYSICAL DIGITAL SERVICE
Paper flip chart
Interactive sketches
Interactive static screens
Video

21. 112
Lo
Hi
Interactive
Fidelity
Hi

22. Types of Prototypes
PHYSICAL SERVICE
DIGITAL
Concept Model
Scenario
Role-Playing
Physical Model

23. Product/process concept
Web-application

24. to develop a sharable interpretation of possible solutions
Build!
PURPOSE
4-8 hours
1. As a group, determine what medium would work best for your
prototype
○ possible options include hyperlinked static digital or
physical renderings, comic strip illustrations, sales script,
physical model, billboard ad, role playing, etc.
2. Assign 1-2 participants to going heads down on prototype
construction
INSTRUCTIONS

25. ○ Short Break (10m)
○ Create Interview Guide (20m)
○ “Make” prototype (30m)
BOARDTHING!

26. Phase 5: Test

27. to recall key takeaways from days 1-3
Days 1-4 Review
1. Does everyone understand and feel comfortable in their roles
for today?
2. Does anyone want to try leading an interview?
PURPOSE
INSTRUCTIONS
5-10 minutes

28. to review rules
Rules Review
1. Review agreed upon rules from Days 1-4
PURPOSE
INSTRUCTIONS
3 minutes

29. TEST
Interview 1
Interview 2
Interview 3
Interview 4
Interview 5
Interview 6
Interview 7
Interview 8
LEARNINGS
Interview Highlights
Assumptions Learning
Next Steps
WRAP-UP
Sprint Retrospective
Agenda: Test

30. to collect feedback from the prototype
Conduct Interviews
PURPOSE OUTPUT
1. For each interview assign one speaker to conduct the
interview
2. All other participants are listeners and should take notes
○ Do your best to capture direct quotes
○ Go beyond verbal feedback and note insights regarding
behaviors, body language and emotions
INSTRUCTIONS
30 minutes per
interview
QUOTES
BEHAVIORS
BODY LANGUAGE
EMOTIONS

31. Interviewing 101
○ Open ended questions - never yes/no
○ Keep asking “Why?” - don’t settle for
○ Let them describe what they see -
don’t explain
○ Embrace awkward silence - let them
break before you do
○ It’s not about you - this is not a
promotional opportunity
○ Be interested, not interesting

32. to quickly review key takeaways from each interview
Interview Highlights
PURPOSE OUTPUT
1. After each interview, while the information is still fresh,
ask listeners for highlights to each of the questions (rapid
ﬁre)
2. Note takeaways in an easy to digest grid
3. Create an extra column to note miscellaneous
comments that don’t speciﬁcally relate to a question but
are worth capturing
INSTRUCTIONS
10 minutes per
interview
QUESTION 1
TESTER 1
TESTER 2
TESTER 3
QUESTION 2 QUESTION 3 OTHER

33. to map interview responses back to assumptions for (in)validation
Assumption Learning
PURPOSE OUTPUT
INSTRUCTIONS
45 minutes
1. As a group, refer back to your Assumption Matching table and
complete columns for the following topics:
○ WE HEARD - what direct quotes or observations you
heard or saw from the prototype interviews
○ THAT MEANS - what direction does this provide
regarding the project? What conclusions can you make
from this information?
ASSUMPTIONS WE HEARD THAT MEANS

34. to understand how well this design sprint helped your project
Design Sprint Retro
PURPOSE OUTPUT
1. On your own, take a few moments to recall the design sprint,
from the beginning of day one, and write down any responses
to the following questions: (one per post-it)
○ What did you LIKE?
○ What did you LEARN
○ What SURPRISED you?
○ What would you CHANGE?
2. Post on wall or share with facilitator as you leave
INSTRUCTIONS
10 minutes
LEARNED
LIKED
SURPRISED CHANGE

35. ○ Test with
○ “Make” prototype (30m)
Your Next 30 Min: Test http://bit.ly/sine-d2
BOARDTHING!

36. After The Design Sprint

37. Three Typical Outcomes

38. 1 - YES! It worked :-)
Three Typical Outcomes

39. 1 - YES! It worked :-)
2 - NO! It didn’t :-(
Three Typical Outcomes

40. 1 - YES! It worked :-)
2 - NO! It didn’t :-(
3 - Maaaaaybe? :-|
Three Typical Outcomes

41. 1 - YES! It worked :-)
2 - NO! It didn’t :-(
3 - Maaaaaybe? :-|
Three Typical Outcomes

42. It worked!!
YOU’RE A GENIUS!

43. }
}
}
DESIGN SPRINT
INTERVALS
AGILE DEVELOPMENT
Understand
Diverge
Prototype
Test
Converge
WEEK 1
Refine
Build
Test
WEEK 2
Refine
Build
Test
WEEK 3
Refine
Build
Test
WEEK 4
Refine
Build
Test
WEEK n

44. HI
HI
LO
LO
Importance
Risk

45. Real World Example

46. DESIGN SPRINT ITERATIONS SCRUM
Understand
Diverge
Prototype
Test
Converge
WEEK 1
Refine Scope
Questions
WEEK 2
Flow 1
Flow 2
User Tests
WEEK 3
Refine
Refine
Refine
WEEKS 4 to 7
Refine
Build
Test
WEEK 9
Flow 1

47. It didn’t!
YOU’RE A FAILURE

48. Stop crying

49. Stop the project

50. Celebrate!
YOU JUST SAVED MONEY

51. Real World Example

52. DESIGN SPRINT
Understand
Diverge
Prototype
Test
Converge
WEEK 1
Refine Test
Flow 1

53. Maaaaaybe?

54. Test by …? Valid if…?
Assumption We saw/heard… and that means..

55. Real World Example

56. DESIGN SPRINT ITERATIONS SCRUM
Understand
Diverge
Prototype
Test
Converge
WEEK 1
Research

57. DESIGN SPRINT ITERATIONS SCRUM
Understand
Diverge
Prototype
Test
Converge
WEEK 1
Refine Scope
Questions
WEEK 2
PIVOT
Design
Tests
WEEK 3
Refine
Design
Test
WEEKS 4 to 12
Refine
Build
Test
WEEK 15
Research

58. YOU ARE HERE
YOU WERE HERE
YOU WILL GET HERE

59. Other Tools

60. SUMMER
2017