PUG 2013 Keynote

Transcript

1. LIBRARIANS AS DESIGNERS MAKING DELIBERATE DECISIONS AARON SCHMIDT 10 OCT 2013 POLARIS USERS GROUP
2. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
3. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
4. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX? WHAT IS UX? DESIGN WHY UX? TECHNIQUES BIG PICTURE
5. WHY UX?
6. INTERACTION DESIGN
8. http://www.flickr.com/photos/traceyp3031/2892438542/
10. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
12. COOKING!
13. flickr.com/photos/awhitis/3604577998
14. flickr.com/photos/asimpledarksquid/246047146
15. flickr.com/photos/23618675@N05/3417229426
16. flickr.com/photos/jenwaller/4012203772
19. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
22. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
23. PURPOSE
24. flickr.com/photos/georgmayer/126254265
25. ACCESS BASED
26. flickr.com/photos/beebe_library/5044733756
29. http://bradcolbow.com/archive/view/the_brads_why_drm_doesnt_work/?p=205
31. LIBRARY CARD PASSWORD LOGIN
32. Search I’m feeling smart
33. Search I’m feeling smart Search Log In Advanced Search Boolean Search Contact Us Keyword Title Author
34. flickr.com/photos/quasimondo/98423379
35. AMAZON APPLE GOOGLE
38. GOOD BAD
39. LIBRARY INNOVATION, CURRENTLY
41. TOOLS
42. http://www.flickr.com/photos/caroslines/1411778034/
43. http://www.flickr.com/photos/thewrittengeek/4683980767
44. `
45. WHAT IS UX?
46. JUST FOR TECH UX IS NOT
47. TECH FIXES UX IS NOT
48. CUSTOMER SERVICE UX IS NOT
49. TOUCHPOINTS
50. USER EXPERIENCE
53. USER GAP
55. USEFUL USABLE DESIRABLE
57. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 57
58. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 58
59. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 59
60. LIBRARY UX
61. LIBRARY TOUCHPOINTS catalog databases email instant messaging text messaging online reference telephone print newsletter advertisements parking lot building library workers signage furniture / shelving materials programs / events / classes computers brochures / posters / library card website
62. HOW TO DO UX
63. LIBRARY USER EXPERIENCE USER RESEARCH
64. USABILITY TESTING
65. OPINIONS
66. LIBRARY USER EXPERIENCE UX AUDIT
67. SERVICE SAFARIS
68. • What was the goal of this service and was it met? • What was good about the service? • What detracted from the experience? • Were you confused at any time during the experience? • Describe the physical space.
69. UX PARTNERS
70. -patron- WORK LIKE A DAY
71. SIGNS
73. CONCLUSION DESIGN TECHNIQUES WHAT IS UX? WHY UX? INSTRUCTIONAL IDENTIFICATIONAL REGULATORY DIRECTIONAL INFORMATIONAL
76. JOURNEY MAPS
77. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
78. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
80. BUILDINGS -&- FURNITURE
81. CONTEXTUAL INQUIRY
82. flickr.com/photos/lwr/2202253598
83. flickr.com/photos/lwr/2202253598
84. flickr.com/photos/lwr/2202253598
85. flickr.com/photos/lwr/2202253598
86. LISTEN, DON’T FOLLOW
87. SURVEYS? MEH.
88. USER INTERVIEWS
89. PERSONAS
90. PR IM ARY 26 Age Quote Undergrad Student w/ Disability Esther Cambridge Ted Hendricks Connect the theory and practice of teacher education for education students. Connect students with education theorists. Teach students how to find good, quality research. Become a better researcher, using library resources more effectively Encourage students to ask questions and think critically Find a job in my field. Get as much content as I can online for all my classes. Get better at narrowing down my research focus. Get better at keeping up with the research happening in my field. Education Faculty Undergrad Researcher Find research materials as quickly as possible Maintain high GPA Balance schoolwork with life Get a research assistant job. Get better at doing research faster and more efficiently. 20 "I don't do as much group work as I'd like to… it's hard because a lot of students don't really know what to do around some who's disabled. It's not their fault, they're just not used to it… My biggest issue is trying to figue out how to make them feel comfortable, you know?" "I'm all over campus. Sometimes I'm in a practice space, sometimes I'm looking for good wifi, and sometimes I'm too exhausted to go anywhere so I do research at home." Alice Cummings Use technology to improve access to textbooks and other printed materials. Use as many campus resources to improve my mobility and access to materials. Become as independent as possible getting around campus. 45 Sylvia Page @ Potsdam Goals Name Music Graduate Student 22 "I don't use the library stuff....I just use Google Scholar because I type what I want and it pops up with the exact article I'm looking for." "I've never been good about bringing my classes to the library...I know I could collaborate more with the librarians here, but honestly, I just haven't had the time to do that, and I've felt a little badly about it." Potsdam University Libraries Personas 1 of 2
91. WHO?
92. GO TEAM
93. UX
94. LIBRARIANS ARE DESIGNERS
95. WHAT IS DESIGN?
98. ARRANGING THINGS FOR A PURPOSE
99. EVERYTHING IS DESIGNED
101. THE ROLE OF THE DESIGNER IS THAT OF A GOOD HOST ANTICIPATING THE NEEDS OF THEIR GUEST.
102. 5 STEPS OF DESIGN THINKING
105. UNDERSTAND OBSERVE PROTOTYPE EVALUATE IMPLEMENT
106. WHY DO KITCHEN TOOLS HURT MY HANDS?
111. IMPROVING IxD
112. TOUCHPOINTS
113. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
114. WARNING!
115. Absolutely no: cellphones, eating, or drinking in the library. Thank you!
116. Absolutely no: cellphones, eating, or drinking in the library. Thank you!
117. Absolutely no: Thank you! - cellphones - eating - drinking
118. Polite use of cell phones encouraged. Thank you! Niceville Public Library
119. WARNING!
121. LIBRARIES RED WING Regent’s Reading Room BLUE WING 3rd, 4th, 5th & 6th Floor BROWN WING 2nd, 3rd, 4th & 5th Floor GOLD WING None RED WING Basement BLUE WING 2nd Floor BROWN WING None GOLD WING 3rd Floor & Basement Library Learning Zones t
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     JOUFSSVQUJPOT RED WING 1st, 2nd & 3rd Floor Pick the zone that’s right for you! BLUE WING 7th & 8th Floor BROWN WING None GOLD WING 1st & 2nd Floor Check out our new Zone Locations Starting March 21st!
122. Business Zone t'PS
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123. flickr.com/photos/davidking/4008147491
124. FINDING PURPOSE
125. flickr.com/photos/travelinlibrarian/6819792158 DIFFERENT COLLECTIONS
127. CONTENT EXPERIENCES
128. flickr.com/photos/oppl/8445207290/ LIBRARY SPACE
129. CREATION SPACES
130. COWORKING SPACES COWORKING SPACES
131. http://www.flickr.com/photos/coffeegeek/3347992701 COMMUNITY PUBLISHERS
132. PUBLIC LIBRARIES JAN/FEB 09 SOLVING PROBLEMS
136. COMMUNITY EXPERTS
137. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 137
138. flickr.com/photos/sualk61/3116650631/
139. PROMOTE NEW STANDARDS OF SUCCESS
142. The whole building at all times should be managed in the broadest spirit of hospitality; the atmosphere should be as gracious, kindly and sympathetic as one’s own home. Then do away with all unnecessary restrictions, take down all the bars, and try to put face to face our friends the books and our friends the people. Miss Gratia Alta Countryman
143. EVERY WE MAKE EXPERIENCE THE LIBRARY. WE’RE CREATING AFFECTS HOW PEOPLE LET’S MAKE SURE IMPROVEMENTS DECISION
144. ?????
145. THANKS!! AARON SCHMIDT LIBRARIAN@GMAIL.COM WEAREINFLUX.COM @WALKINGPAPER
147. DESIGN LESSONS
148. LISTENING & FOLLOWING ARE NOT THE SAME
149. NOVEL ≠ GOOD
155. IF YOUR WORK IS GOOD ENOUGH, IT CAN BE ART, BUT ART ISN’T A PRODUCT. IT’S A QUALITY. SOMETIMES THAT’S LOST SIGHT OF. QUALITY CAN BE IN ANYTHING.