Librarians as Designers

ABQLA 2014 Keynote

Transcript

1. LIBRARIANS AS DESIGNERS AARON SCHMIDT 8 MAY 2014 ABQLA
2. WEAREINFLUX.COM/ABQLA
3. WHY DESIGN?
4. INTERACTION
 DESIGN
6. http://www.flickr.com/photos/traceyp3031/2892438542/
8. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
10. COOKING!
11. flickr.com/photos/awhitis/3604577998
12. flickr.com/photos/asimpledarksquid/246047146
13. flickr.com/photos/23618675@N05/3417229426
14. flickr.com/photos/jenwaller/4012203772
16. INSERT
21. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
24. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
25. PURPOSE
26. flickr.com/photos/georgmayer/126254265
27. ACCESS BASED
28. flickr.com/photos/beebe_library/5044733756
31. http://bradcolbow.com/archive/view/the_brads_why_drm_doesnt_work/?p=205
33. LIBRARY CARD PASSWORD LOGIN
34. Search I’m feeling smart
35. Search I’m feeling smart Search Log In Advanced Search Boolean Search Contact Us Keyword Title Author
36. flickr.com/photos/quasimondo/98423379
37. AMAZON APPLE GOOGLE
40. GOOD BAD
41. LINE ONE LINE TWO LINE THREE
42. LIBRARY INNOVATION, CURRENTLY
44. TOOLS
45. http://www.flickr.com/photos/caroslines/1411778034/
46. http://www.flickr.com/photos/thewrittengeek/4683980767
47. `
48. WHAT IS UX?
49. JUST FOR TECH UX IS NOT
50. TECH FIXES UX IS NOT
51. CUSTOMER SERVICE UX IS NOT
52. TOUCHPOINTS
53. USER EXPERIENCE
56. USER GAP
58. USEFUL USABLE DESIRABLE
60. INSERT
61. INSERT
62. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 62
63. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 63
64. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 64
65. HOW TO DO UX
66. SERVICE SAFARIS
67. • What was the goal of this service and was it met? ! • What was good about the service? ! • What detracted from the experience? ! • Were you confused at any time during the experience? ! • Describe the physical space.
68. LIBRARY USER EXPERIENCE UX AUDIT
69. APPLYING USER EXPERIENCE DESIGN TO YOUR LIBRARY AaronSchmidt and AmandaEtches USEFUL, USABLE, DESIRABLE
70. UX PARTNERS
71. LIBRARY USER EXPERIENCE USER RESEARCH
72. USABILITY 
 TESTING
73. OPINIONS
74. JOURNEY MAPS
75. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
76. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
78. BUILDINGS -&- FURNITURE
79. CONTEXTUAL
 INQUIRY
80. flickr.com/photos/lwr/2202253598
81. flickr.com/photos/lwr/2202253598
82. flickr.com/photos/lwr/2202253598
83. flickr.com/photos/lwr/2202253598
84. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
85. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
86. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
87. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
88. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
89. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
90. SIGNS
92. CONCLUSION DESIGN TECHNIQUES WHAT IS UX? WHY UX? INSTRUCTIONAL IDENTIFICATIONAL REGULATORY DIRECTIONAL INFORMATIONAL
95. LISTEN, DON’T FOLLOW
96. SURVEYS? MEH.
97. WHO?
98. GO 
 TEAM
100. UX
101. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
102. LIBRARIANS ARE DESIGNERS
103. WHAT IS DESIGN?
105. ARRANGING THINGS FOR A PURPOSE
108. EVERYTHING IS DESIGNED
109. THE ROLE OF THE DESIGNER IS THAT OF A GOOD HOST ANTICIPATING THE NEEDS OF THEIR GUEST.
110. 5 STEPS OF DESIGN THINKING
113. UNDERSTAND
     OBSERVE
     PROTOTYPE
     EVALUATE
     IMPLEMENT
     
114. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST IMPLEMENT
116. WHY DO KITCHEN TOOLS
     HURT MY HANDS?
     
118. NOVEL ≠" GOOD
119. IF YOUR WORK IS GOOD ENOUGH, IT CAN BE ART, BUT ART ISN’T A PRODUCT. ! IT’S A QUALITY. SOMETIMES THAT’S LOST SIGHT OF. QUALITY CAN BE IN ANYTHING.
120. IMPROVING IxD
121. TOUCHPOINTS
122. WARNING!
123. Absolutely no: cellphones, eating, or drinking in the library. Thank you!
124. Absolutely no: cellphones, eating, or drinking in the library. Thank you!
125. Absolutely no: Thank you! - cellphones - eating - drinking
126. Polite use of cell phones encouraged. Thank you! Niceville Public Library
127. WARNING!
130. Business Zone t'PS
     HSPVQT
     BOE
     BDUJWJUJFT t$POWFSTBUJPO
     BOE
     HSPVQ
     TUVEZ
     QFSNJUUFE t/P
     SFTUSJDUJPO
     PO
     DFMM
     QIPOF
     VTBHF t"SFB
     NBZ
     CF
     OPJTZ LIBRARIES
131. INSERT
134. flickr.com/photos/davidking/4008147491
135. FINDING PURPOSE
136. INSERT DIFFERENT COLLECTIONS
137. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
139. CONTENT EXPERIENCES
142. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
144. flickr.com/photos/oppl/8445207290/ LIBRARY SPACE
148. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
149. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
150. CREATION SPACES
151. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
154. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
155. http://www.flickr.com/photos/coffeegeek/3347992701 COMMUNITY PUBLISHERS
156. COWORKING
     SPACES COWORKING SPACES
157. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
158. PUBLIC LIBRARIES JAN/FEB 09 SOLVING PROBLEMS
159. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
162. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
163. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
165. COMMUNITY EXPERTS
166. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 166
167. flickr.com/photos/sualk61/3116650631/
168. PROMOTE NEW
 STANDARDS
 OF SUCCESS
171. The whole building at all times should be managed in the broadest spirit of hospitality; the atmosphere should be as gracious, kindly and sympathetic as one’s own home. Then do away with all unnecessary restrictions, take down all the bars, and try to put face to face our friends the books and our friends the people. Miss Gratia Alta Countryman
172. EVERY WE MAKE EXPERIENCE THE LIBRARY. WE’RE CREATING AFFECTS HOW PEOPLE LET’S MAKE SURE IMPROVEMENTS DECISION
173. ?????
174. THANKS!! AARON SCHMIDT LIBRARIAN@GMAIL.COM WEAREINFLUX.COM @WALKINGPAPER