Librarians as Designers

A webinar for the RRLC

Transcript

1. LIBRARIANS AS DESIGNERS MAKING DELIBERATE DECISIONS AARON SCHMIDT 06 MARCH 2014 RRLC
2. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX? WHAT IS UX? DESIGN WHY UX? TECHNIQUES BIG PICTURE
3. WHY UX?
4. INTERACTION
 DESIGN
6. http://www.flickr.com/photos/traceyp3031/2892438542/
8. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
10. COOKING!
11. flickr.com/photos/awhitis/3604577998
12. flickr.com/photos/asimpledarksquid/246047146
13. flickr.com/photos/23618675@N05/3417229426
14. flickr.com/photos/jenwaller/4012203772
16. INSERT
21. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
24. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
25. PURPOSE
26. flickr.com/photos/georgmayer/126254265
27. ACCESS BASED
28. flickr.com/photos/beebe_library/5044733756
31. http://bradcolbow.com/archive/view/the_brads_why_drm_doesnt_work/?p=205
33. LIBRARY CARD PASSWORD LOGIN
34. Search I’m feeling smart
35. Search I’m feeling smart Search Log In Advanced Search Boolean Search Contact Us Keyword Title Author
36. flickr.com/photos/quasimondo/98423379
37. AMAZON APPLE GOOGLE
40. GOOD BAD
41. LINE ONE LINE TWO LINE THREE
42. LIBRARY INNOVATION, CURRENTLY
44. TOOLS
45. http://www.flickr.com/photos/caroslines/1411778034/
46. http://www.flickr.com/photos/thewrittengeek/4683980767
47. `
48. WHAT IS UX?
49. JUST FOR TECH UX IS NOT
50. TECH FIXES UX IS NOT
51. CUSTOMER SERVICE UX IS NOT
52. TOUCHPOINTS
53. USER EXPERIENCE
56. USER GAP
58. USEFUL USABLE DESIRABLE
60. INSERT
61. INSERT
62. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) !62
63. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) !63
64. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) !64
65. LIBRARY UX
66. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
67. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
68. HOW TO DO UX
69. LIBRARY USER EXPERIENCE USER RESEARCH
70. USABILITY 
 TESTING
71. OPINIONS
72. LIBRARY USER EXPERIENCE UX AUDIT
73. SERVICE SAFARIS
74. • What was the goal of this service and was it met? ! • What was good about the service? ! • What detracted from the experience? ! • Were you confused at any time during the experience? ! • Describe the physical space.
75. UX PARTNERS
76. -patron-
    WORK
    LIKE A DAY
77. SIGNS
79. CONCLUSION DESIGN TECHNIQUES WHAT IS UX? WHY UX? INSTRUCTIONAL IDENTIFICATIONAL REGULATORY DIRECTIONAL INFORMATIONAL
82. JOURNEY MAPS
83. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
84. 1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building
87. BUILDINGS -&- FURNITURE
88. CONTEXTUAL
 INQUIRY
89. flickr.com/photos/lwr/2202253598
90. flickr.com/photos/lwr/2202253598
91. flickr.com/photos/lwr/2202253598
92. flickr.com/photos/lwr/2202253598
93. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
94. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
95. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
96. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
97. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
98. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
99. LISTEN, DON’T FOLLOW
100. SURVEYS? MEH.
101. USER INTERVIEWS
102. PERSONAS
103. WHAT DO PEOPLE WANT DO TO ON THIS SITE?
104. WHAT SERVICES DO PEOPLE NEED?
105. ???? ??? PEOPLE ???? ?? ?? ?? ???? ?????
108. STUDENTS & FACULTY
109. UNDERGRADS FACULTY ADJUNCTS
110. KIDS TEENS ADULTS
111. READERS LEARNERS ENTERTAINMENT
112. GROUP UNIQUE TASKS
113. NAME GROUPS
115. PR IM ARY 26 Age Quote Undergrad Student w/ Disability Esther Cambridge Ted Hendricks Connect the theory and practice of teacher education for education students. Connect students with education theorists. Teach students how to find good, quality research. Become a better researcher, using library resources more effectively Encourage students to ask questions and think critically Find a job in my field. Get as much content as I can online for all my classes. Get better at narrowing down my research focus. Get better at keeping up with the research happening in my field. Education Faculty Undergrad Researcher Find research materials as quickly as possible Maintain high GPA Balance schoolwork with life Get a research assistant job. Get better at doing research faster and more efficiently. 20 "I don't do as much group work as I'd like to… it's hard because a lot of students don't really know what to do around some who's disabled. It's not their fault, they're just not used to it… My biggest issue is trying to figue out how to make them feel comfortable, you know?" "I'm all over campus. Sometimes I'm in a practice space, sometimes I'm looking for good wifi, and sometimes I'm too exhausted to go anywhere so I do research at home." Alice Cummings Use technology to improve access to textbooks and other printed materials. Use as many campus resources to improve my mobility and access to materials. Become as independent as possible getting around campus. 45 Sylvia Page @ Potsdam Goals Name Music Graduate Student 22 "I don't use the library stuff....I just use Google Scholar because I type what I want and it pops up with the exact article I'm looking for." "I've never been good about bringing my classes to the library...I know I could collaborate more with the librarians here, but honestly, I just haven't had the time to do that, and I've felt a little badly about it." Potsdam University Libraries Personas 1 of 2
116. WHO?
117. GO 
 TEAM
118. UX
119. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
120. LIBRARIANS ARE DESIGNERS
121. WHAT IS DESIGN?
124. ARRANGING THINGS FOR A PURPOSE
125. EVERYTHING IS DESIGNED
127. THE ROLE OF THE DESIGNER IS THAT OF A GOOD HOST ANTICIPATING THE NEEDS OF THEIR GUEST.
128. 5 STEPS OF DESIGN THINKING
131. UNDERSTAND
     OBSERVE
     PROTOTYPE
     EVALUATE
     IMPLEMENT
     
132. WHY DO KITCHEN TOOLS
     HURT MY HANDS?
     
137. NOVEL ≠" GOOD
140. IMPROVING IxD
141. TOUCHPOINTS
142. WARNING!
143. Absolutely no: cellphones, eating, or drinking in the library. Thank you!
144. Absolutely no: cellphones, eating, or drinking in the library. Thank you!
145. Absolutely no: Thank you! - cellphones - eating - drinking
146. Polite use of cell phones encouraged. Thank you! Niceville Public Library
147. WARNING!
149. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
151. LIBRARIES RED WING Regent’s Reading Room BLUE WING 3rd, 4th, 5th & 6th Floor BROWN WING 2nd, 3rd, 4th & 5th Floor GOLD WING None RED WING Basement BLUE WING 2nd Floor BROWN WING None GOLD WING 3rd Floor & Basement Library Learning Zones t
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     JOUFSSVQUJPOT RED WING 1st, 2nd & 3rd Floor Pick the zone that’s right for you! BLUE WING 7th & 8th Floor BROWN WING None GOLD WING 1st & 2nd Floor Check out our new Zone Locations Starting March 21st!
152. Business Zone t'PS
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153. INSERT
154. INSERT
155. INSERT
156. INSERT
157. flickr.com/photos/davidking/4008147491
158. FINDING PURPOSE
159. INSERT DIFFERENT COLLECTIONS
161. CONTENT EXPERIENCES
162. flickr.com/photos/oppl/8445207290/ LIBRARY SPACE
163. CREATION SPACES
164. COWORKING
     SPACES COWORKING SPACES
165. http://www.flickr.com/photos/coffeegeek/3347992701 COMMUNITY PUBLISHERS
166. PUBLIC LIBRARIES JAN/FEB 09 SOLVING PROBLEMS
170. COMMUNITY EXPERTS
171. ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) !171
172. flickr.com/photos/sualk61/3116650631/
173. PROMOTE NEW
 STANDARDS
 OF SUCCESS
176. The whole building at all times should be managed in the broadest spirit of hospitality; the atmosphere should be as gracious, kindly and sympathetic as one’s own home. Then do away with all unnecessary restrictions, take down all the bars, and try to put face to face our friends the books and our friends the people. Miss Gratia Alta Countryman
177. EVERY WE MAKE EXPERIENCE THE LIBRARY. WE’RE CREATING AFFECTS HOW PEOPLE LET’S MAKE SURE IMPROVEMENTS DECISION
178. INSERT LEARNING MORE
179. BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?
180. ?????
181. THANKS!! AARON SCHMIDT LIBRARIAN@GMAIL.COM WEAREINFLUX.COM @WALKINGPAPER
183. IF YOUR WORK IS GOOD ENOUGH, IT CAN BE ART, BUT ART ISN’T A PRODUCT. ! IT’S A QUALITY. SOMETIMES THAT’S LOST SIGHT OF. QUALITY CAN BE IN ANYTHING.